Stolen PixelsStolen Pixels #256: The E-PologyStolen Pixels - RSS 2.0
Joking aside, Sony is actually handling the PSN outage better than I expected. They're talking now and engaging in a bit of transparency. Their long silence during the outage built up a lot of ill will. Silence tends to make customers feel like the company is more concerned with its image than the quality of its service. (Which is probably true in most cases, but you don't want customers to sense that this is the case. Hence, PR.) Now that they're communicating, users can decide if they want to come back to the PlayStation Network.
It will be very interesting to see how this pans out over the next few months.