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GameStop.com. Or, How To Anger Customers.

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Xzen
Anonymous Source
Posts: 9
Joined: 6 Jul 2008

the monopoly guy:

no, I have the fastest internet provided by my internet provider, they have slow internet, there's no excuse. My dad has the slowest internet provided by his internet provider and its 10 times faster! lets review, my internet here is the fastest company A provides, company B's slowest speed is 10 FUCKING TIMES FASTER which is rather pertinent to the subject at hand.

Steam have some of the fastest downloads i have come across (excluding torrents). Its probably a setting somewhere you need to change. Its highly unlikely that steam was giving you a 1KB/s download rate.

Jumplion
Gone Gonzo
Posts: 2336
Joined: 10 Mar 2008

BlazeTheVampire:

Jumplion:
Yes, i have a question. How would someone like be ask for a job at Gamestop? I plan on Gamestop being my first job simply because of the convinience (and good experiences there) so i just want to know how you get the job. Just walk up to the counter and ask if there is a job opening available? Or anything else that i'd need to know?

We have applications online that you can fill out and bring in. But, remember that every teenager thinks working at Gamestop would be awesome. We get 20-30 applications a day at my store. If you're a regular and know the other employees well, you've got a better chance. Hand your application directly to the manager, ask if/when there are/will be openings (the start of school is a good time; college students sometimes have to leave). If there are openings, make sure you call to talk to the manager about your application or they'll just set it on the pile and forget about it.

You also have the option to submit your application online, but if you ever want it seen, print it and take it in. Online applications are a load of bull.

Personally, I recommend finding a different job. Gamestop pays minimum wage (although this goes up with experience) and the average Game Advisor gets about 10-15 hours a week, which isn't a whole lot of money to get by with.

I don't think that Gamestop would be the best job in the world, far from it from what i've heard. It's just going to be my starting job so i can pay for gas when i finaly get my sister's car and some other stuff that i would need to save up for. I do want to work with computers when i get older, but since the nearest Circut City or Best Buy is about 5 districts away from me i'll have to settle with Gamestop for now (it's a 5 minute drive in my neighborhood, very convinient once i get my drivers licenes i'm probably going to freak out being 1-mile away from my house for fear of crashing >_>;)

I am a regular though, i don't know any of the employee's names if that matters :P

Sub_par
Paperboy
Posts: 23
Joined: 4 Jul 2008

Lvl 64 Klutz:
Wait, their policy is that a warranty is only good if the game isn't opened? How the hell are you supposed to tell if a game works properly without opening it!?

the deal with that is you can get your money back if it is still sealed, if you open it and it doesn't work, within the first thirty days you can bring it back to exchange for another copy, or if they don't have it, you can get another game, sometimes refund, depending on the MOD.

Albino Ninja
Copy Clerk
Posts: 80
Joined: 11 Nov 2007

hippo24:

The gamestop near my house is a fairly well run and the guy behind the counter can honestly tell you what is a good game or not. For example when I went to buy "Army of Two" ,as I approached the register with a new copy, the man behind the counter exclaimed "ohhhhh no, are you going to get that?" he then proceeded to explain the finer points of the game and what was wrong with it he then suggested either getting a used copy ,and taking advantage of the used return policy (witch has a 5 day warranty) and returning it if it is not to my liking, or to get an equally priced better game such as RSV2

yea I wish that guy worked at my local gamestop. I bought Ao2 and tried to return it a few days later, keep in mind I bought it the day it came out, I got 20 bucks for it. now you may say that they are a business but still they don't need to make such a hefty profit off of every game trade. I can understand giving you $15 less than what they are gonna put it on the shelves for, but $40?

Okay time for some math, lets say a new game is traded in and they give the customer $20 for it. they rake in a $40 profit and since that person is not the only person returning it well multiply that by about 1,000 for just that day across the entire country. that is a $40,000 profit in a single day. now take a older game they give you, lets say, $10 for it. they put it on the shelves for about $25. and since its there are so few trade where you actually break the $10 mark if you have a game older than 1 year we'll multiply that by about 75. okay that gives us about $1125 in profit for that day.

I bet that some of you think that that may be pretty reasonable for a profit, well they don't have many customers because of the shitty trade in system. if they fixed the system to be more customer friendly and advertised it as a very friendly system then they could could get more customers per day and even though they are giving more for games their profits will be matched by the large amount of customers they will have. I can see no logic in they way they do game trade-ins.

Another problem I find is that there is, at least where I live, no real competition for game trading. They can do whatever they want with the prices due to a lack of competition. If some savior would open a fairly large chain of game trading shops with good customer service and decent trade in prices then they would be FORCED to increase the amount they give for games. Since it is obvious they won't listen to a handful of smart customers out of the sea of cretins then the only way to change them is by competing.

I can see the logic behind all my reasoning here. Does anyone else agree?

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

cleverlymadeup:

BlazeTheVampire:

Grand Theft Auto San Andreas has been made illegal to sell in the United States. We cannot accept it as a trade-in because we can't resell it; simple as that. It isn't illegal for us to buy, it's just bad business.

that is totally and utterly wrong.

it is NOT illegal to sell the original san andreas, the original version is rated AO, the company POLICY of gamestop is not NOT sell AO rated games.

cause pleas show me the law where it says "you are not allowed to sell AO games" cause that law would be struck down, all laws devised to ban selling games have been struck down by the first amendment challenges

http://en.wikipedia.org/wiki/Entertainment_Software_Rating_Board#Violence_and_the_AO_rating

Okay, sorry, my old manager told me it was illegal- the old one wasn't out long enough to get the AO rating because the 2nd edition was released. The few first editions out still have the M rating. Anyways, we can't sell the first editions. There wasn't a need to be so forceful, it made you sound like an ass.

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

Albino Ninja:

hippo24:

The gamestop near my house is a fairly well run and the guy behind the counter can honestly tell you what is a good game or not. For example when I went to buy "Army of Two" ,as I approached the register with a new copy, the man behind the counter exclaimed "ohhhhh no, are you going to get that?" he then proceeded to explain the finer points of the game and what was wrong with it he then suggested either getting a used copy ,and taking advantage of the used return policy (witch has a 5 day warranty) and returning it if it is not to my liking, or to get an equally priced better game such as RSV2

yea I wish that guy worked at my local gamestop. I bought Ao2 and tried to return it a few days later, keep in mind I bought it the day it came out, I got 20 bucks for it. now you may say that they are a business but still they don't need to make such a hefty profit off of every game trade. I can understand giving you $15 less than what they are gonna put it on the shelves for, but $40?

Okay time for some math, lets say a new game is traded in and they give the customer $20 for it. they rake in a $40 profit and since that person is not the only person returning it well multiply that by about 1,000 for just that day across the entire country. that is a $40,000 profit in a single day. now take a older game they give you, lets say, $10 for it. they put it on the shelves for about $25. and since its there are so few trade where you actually break the $10 mark if you have a game older than 1 year we'll multiply that by about 75. okay that gives us about $1125 in profit for that day.

I bet that some of you think that that may be pretty reasonable for a profit, well they don't have many customers because of the shitty trade in system. if they fixed the system to be more customer friendly and advertised it as a very friendly system then they could could get more customers per day and even though they are giving more for games their profits will be matched by the large amount of customers they will have. I can see no logic in they way they do game trade-ins.

Another problem I find is that there is, at least where I live, no real competition for game trading. They can do whatever they want with the prices due to a lack of competition. If some savior would open a fairly large chain of game trading shops with good customer service and decent trade in prices then they would be FORCED to increase the amount they give for games. Since it is obvious they won't listen to a handful of smart customers out of the sea of cretins then the only way to change them is by competing.

I can see the logic behind all my reasoning here. Does anyone else agree?

I agree that we could give more for trade-ins.

I disagree that we don't have that many customers. We still have millions of customers and still generate enough revenue to be the top-selling game company in the United States. We also just bought over a New Zealand game store chain, so soon we'll be all over the country there too.

Also, the 7-day return policy only works if you purchase the USED copy of the game: if you bought it the day it came out, you obviously bought it brand new. If you buy the game used, it's usually at least $5 cheaper and if you end up not liking the game you have 7 days to return it, tell them us didn't like it, and pick out another game. We encourage buying used games because obviously that's where our revenue lies since we don't have to give any portion of it to the company that made the game (I'm not 100% sure about that, but if we have to give them anything out of that, it's a much smaller amount).

Also, if one returns a brand new game we can't sell it as brand new anymore. Nobody who purchases the game brand new is going to be okay with it being pre-played when they can buy the used copy for cheaper. It loses its "brand new" status and we either have to defect it out (which we will do if you return it because it's not working) or take the monetary loss and drop it down to the used level. We have absolutely no problem returning the game if something's wrong, but if you just don't like it then you'll just have to deal with our trade-in prices or get no money back at all. Also, around here there are four more secondhand dealers, and Gamestop still gives the best prices.

isjusterin
Paperboy
Posts: 16
Joined: 6 Jul 2008

Considering my experience with GameStop, I'd go with the amazon route. In almost all reseller cases, it's better to cut out the middle man. Both buyer and seller generally have a mutual gain. I just don't bother with GameStop--if I'm really interested in a game, I'll buy it new, or else I'll rent it. Also, I went there once about a year and a half ago to ask about a summer job, and they had a really informal interview. Now, I'm all about informal, but the guys that were there took it as an opportunity to act like total know-it-all elitists. They screwed around the whole time and didn't call back at all. (Thankfully I didn't end up working for them, a couple months later I got a job at a web design job. A little more rewarding, better paying for sure.)

Sub_par
Paperboy
Posts: 23
Joined: 4 Jul 2008

the big thing is the used game are basically the ONLY source of profit. The new games only make something like $2 profit and may not make more than 10 on each system. Now i am by no means excusing their blatant ripping off of customers, but i can see where they are coming from. and as far as i know, the company that owns gamestop has bought out most of the large game retailers everywhere.

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

Sub_par:
the big thing is the used game are basically the ONLY source of profit. The new games only make something like $2 profit and may not make more than 10 on each system. Now i am by no means excusing their blatant ripping off of customers, but i can see where they are coming from. and as far as i know, the company that owns gamestop has bought out most of the large game retailers everywhere.

AMEN! lol

ilikeshinymetal
Anonymous Source
Posts: 4
Joined: 2 Jul 2008

Unfortunatly the miniscule profit made by new games is multiplied by about 10 million and i believe the rip of is the corrupt managers fault for trying to make a quick buck wich i really dont blame them for rule 1 of buissness rip every one off e.g it cost $90 to make the ps3 yet they sold it *new*( cough cough for almost a year) for $1000.

mwjw696
Paperboy
Posts: 12
Joined: 16 Jan 2008

Ok I have worked at the brand new local gamestop for a while now. I myself have used the game stop in the next town over for many years and have had concerns with there business also. I will try and explain as much as I know for those who are willing to read all of it. Sorry it might take a while as I am trying to respond to the entire topic.

TheNecroswanson:

My angry experience started yesterday, when I was trading in some games, and I learned how backwards and customer alienating their policies are.
I was trading in my copy of Crackdown as I hadn't played it in 6 months. It had ONE scratch. Tiny really, I didn't know it even exhisted until yesterday. They informed me I would only be getting half for it as they needed to refurbish it.
There, I stopped him.

Manager: *Looks at disk* "It's just a tiny scratch, we can overlook it. *walks off*

Ok look if you ran a bussiness and someone tryed to turn in a slightly dirty version of an item you have for sale for credit, would you want to take it and get yelled at by your boss later on? No it is just easyier to explain to the guy it needs to be clean or in good condition. Second of all my boss is pickey about the disks he has traded in also because he cares about the customers. He does not want every single one of them to come back and bitch that the disk does not work because of one tiny scratch. It all depends on which guy is working that day. And yes we do catch alot of shit for taking in dirty disks. I am sorry if this comes at your expence, thats what my boss tells me to do and his boss tells him to do.

TheNecroswanson:

After my trading was all done I decided to look around at games.
A particular copy of Super Smash Brothers Brawl was 60 dollars. Now, that's not too bad for a "new" game. However, this sixty dollar game that was marked as new, DIDN'T HAVE THE BOX! It was one of those freaking Gamestop, "we didn't have the box, here's one of ours" boxes. Not to mention the copy next to it, which was also marked as new, was damaged. The box had four dents, and the cover was ruined. Still, 60 dollars.

Twilight Princess! USED! FOR THE GAMECUBE SHOULD NOT BE SIXTY DOLLARS!
Unreal Championship, should not be 20 dollars, neither should Madden 04'.

That is not store policy to sell used game at full price.(you should ask the manager about that cause the price is not right at all and they need to be called on it.) (second reason is it was just a display case we have the real and unopened case where only we can get to it.) The reason we sell them with out the correct boxes is because we took them in as trade with out them. We also deduct .50$ per game with no case. Yes its bad to not have a manual or a case. But most of the time you would not find a game at all if we did not have this policy. Not to mention you would have to wait in about a line of 20 bitching people that are trying to trade in there games with no cases. Then when we finally get to you and we are so frazaled with dealing with all the stupid crap we are just total assholes. Thats not want you want so its just eisier to have the no case policy. I have looked and looked and I dont see any unfair prices.. madden is not $20 its 5.99 at my store and unreal champ is 7.99. All gamestop prices are universal for the most part. I hope this helps you, and if you have anymore concerns let me now in a PM. Id be glad to help. :D

cleverlymadeup:

as for certain games being expensive when being used and out for a while, it's simple they are very popular games

but i do kinda disagree with the trade in policy, if you are getting the trade-in value it's not close to what it would be if they resell it

Thats the way of business, the store sets the prices and we just fallow them. Sorry its not as much as most people would like but they charge for restocking, storage, and maybe even warehouse storage.. I forget where they store all our extra games that have not gone back out to the stores yet.

quote=Khell_Sennet]Oh I hate how EB games works...
EB puts an empty box on the shelf, and therefore if you buy the last copy of the game, it's opened. Call me old fashioned, but to me, anything NOT pristine is either a used or demo-model product, and should be discounted as such. If they opened the box, even if it's in great shape and everything is intact, I still want 10% off for them selling me an opened product. In addition, I'm never quite sure if I AM getting a new game or a used one, they've more than once sold a used game as new.

And then there's their used games... $39.99 for Front Mission DS brand new, sitting beside a used copy for $34.99. Um, $5 isn't enough to knock off the price dudes. It's USED! Sell at 50% or less. It's like this certified pre-owned car bullshit. People won't pay much for a used car, but call it pre-owned and I guess it's somehow worth more than used price? Foamy the Squirrel said it best, "She's not divorced, she's Certified Pre-Fucked". Used is used is used. I am hesitant to ever buy anything used or refurbished because it's like gambling on whether or not it works, and I sure as fuck won't pay just slightly under retail-new for used.[/quote]

Well arnt we just a bit money grabby... look go to walmart or any other huge store and ask where there used games section is. See if you dont get laughed out of the store. The reason that all Gamestop stores have empty cases out front is simple as pie. THEFT!!!!! I sure as hell dont trust people that I dont know walking into my house all day long and me going into anouther room. Why in gods name would a game store trust these people? Thats why Wal-mart and almost all stores keep games locked behind glass doors. There you cant see the cases and have to wait for someone to help you. Well imagine that in a already busy Gamestop and see how long it takes you to get that game you want. Now what are you more pissed about a new game that we handle with care and put in a CD sleve soon as it comes out of the case or a 1 hour line to buy 1 game? We also have a 30 day 100% guaranty on all our used games and systems so that if it does not work for you you dont have to rush back. Hell thats more than 95% of the bussines world will give you on used shit. Try returning a used car to the lot in 30 days... yea I thought not. So if we sell you a used game 50% less and give you 10% of its original value you wont be pissed right? No matter what you think we are here to make money. You dont go to work every day just to make a single dollor and neither do I or Gamestop.

The Irrelevant Gamer:
Never trade in your games at EB, or GameStop. You can get far more money by selling them on Amazon.

I never used Amazon but im guessing when you sell them there its more than a 5min wait while we look them up and give you store credit so you can get your game today. And they dont take games with no case or scratched games. I like options and most time they come to use cause like most of america they want it NOW! I support all options thought so good for amizon.

HSIAMetalKing:

You'll be wasting your money. The way trade-ins work at Gamestop:

-We take your game and scan it. The computer pops up with a price. If we think the game is in bad condition, we push a button and it subtracts from the price. It has absolutely nothing to do with when you bought the game.

I used to work at a Gamestop. All prices are set by Corporate, and they're the same at every single Gamestop. The company policies may be shitty, but try not to get fussy at the employees. We're not robots, y'know.

There ya go thats what im talking about. Please dont take it out on the employes of your local gamestop. We are humans and avid video game players also. We dont like all the policys some times too. If you do not like it take your bussiness else where but dont ruin our day by crying about it becuse we are doing our jobs.

Dantie22:
I just want to add my Two cents about the Crap at Gamestop/EB

Up here in Canada I have only seen EB and I was not happy with there trade in prices but it saves hassle of having to set up a selling acount with amazon or ebay. I only have a PC that I play on so I have a good collection of games. I recenlty went in to get Mass Effect for the PC taking some other games that I no longer played expecting to trade in to offset the cost of my new game.
The clerk replied that they were informed that they would no longer accept trading of any PC game.
What? Why?
Due to problems with serial numbers and the regestration of recent games. (Mass Effect, Bioshock even Half Life 2) it makes it imposible to trade them in.
I think the most insulting thing was as the clerk handed me my receit he commented to remember to bring in my old games to trade in. I had just done that but you would not accept my old PC games, Thanks for nothing.
Now I have lost any store loyalty I will be ordering Fallout 3 online and not look back.

Wow I thought people would have figured that on there own by now. When you have to register a game just so you and only you can play it. Who would want to buy that game back off of you? Sorry to sound mean but its just common sence. Got to love people that copy and burn games and fuck it up for the rest of us now dont you? Also you dont have a name tag on your chest that says (HI im BOB: im a PC gamer only, consloes are for nubs). He also does not mind read, so how does he have any clue that you will never have any games to trade into us? You are kind of lacking in the common sence department there buddy. Better luck online I guess.

Khell_Sennet:

HSIAMetalKing:
but try not to get fussy at the employees. We're not robots, y'know.

But you work for gamespot, so you have no souls...

I hope that was a joke. I like my job there and it pays for more games. Seriously I LOVE my job!! Just talking to customers to help the older people pick the right game for there 10yr old, and the cool kids that you could sit around all day and discuse your all time fav shotter, RPG, or what ever. It makes my day alot better to know I helped someone pick out the right game that they could actually enjoy. Instead of them going to the Wal-mart and picking up a brand new game that sucks donky balls that they can never get thier money back for or even trade in value. Look not everything is perfect in the world or fair. You all know that by now or will very shortly. Gamestop is there to fill a nitch that people demanded. We try and help everyone that we can to the best of our abilitys. I am personally sorry to any of you that have a crappy Gamestop in your town. Or lacking unknowlagable emplyes. I personally as well as my entire team at my local Gamestop help customers as much as we can within the lines of company rules. I hope that your local Gamestops do that also but I know reality is never like that. So please dont harrase the local Gamestop unless they really deserve it. I hope this helps all of you and if you have any spacific questions please Pm me. I will be glad to resond if I can.

cleverlymadeup
Gone Gonzo
Posts: 1535
Joined: 7 Mar 2008

BlazeTheVampire:

Okay, sorry, my old manager told me it was illegal- the old one wasn't out long enough to get the AO rating because the 2nd edition was released. The few first editions out still have the M rating. Anyways, we can't sell the first editions. There wasn't a need to be so forceful, it made you sound like an ass.

yeah i sound forceful cause it's lies and bullcrap told to us by stores in place of their own policy, especially after all the lawsuits for states trying to pass "no violent games to minors" laws

all big chain stores try and tell you similar things, when confronted they can't name the law, so i inform them of the laws pertaining to lying the consumer cause there are laws for that, suddenly the change the subject when you mention those

the first edition does have an AO rating, they took out the "hot coffee" part and got the M rating.

cleverlymadeup
Gone Gonzo
Posts: 1535
Joined: 7 Mar 2008

ilikeshinymetal:
it cost $90 to make the ps3 yet they sold it *new*( cough cough for almost a year) for $1000.

ummm no it didn't, they were actually losing money on the ps3 at first

Crazyshrink
Paperboy
Posts: 43
Joined: 29 Dec 2007

i just buy a game play as far as i can into it in a week then return it and claim it froze up. they give my money back no questions asked and they put it back on the shelf. win win. you need the recipt tho

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

mwjw696:
That is not store policy to sell used game at full price.(you should ask the manager about that cause the price is not right at all and they need to be called on it.) (second reason is it was just a display case we have the real and unopened case where only we can get to it.) The reason we sell them with out the correct boxes is because we took them in as trade with out them. We also deduct .50$ per game with no case. Yes its bad to not have a manual or a case. But most of the time you would not find a game at all if we did not have this policy. Not to mention you would have to wait in about a line of 20 bitching people that are trying to trade in there games with no cases. Then when we finally get to you and we are so frazaled with dealing with all the stupid crap we are just total assholes. Thats not want you want so its just eisier to have the no case policy. I have looked and looked and I dont see any unfair prices.. madden is not $20 its 5.99 at my store and unreal champ is 7.99. All gamestop prices are universal for the most part. I hope this helps you, and if you have anymore concerns let me now in a PM. Id be glad to help. :D

Super Smash Brothers Brawl brand-new was $50. Used, it's $44.99. That's a bit less than sixty there. If the brand new game's case was crushed and replaced with a generic case, we discount $5.00, not $.50.

And I actually disagree with your idea of taking in games without cases. I despise generic cases and really wish we were more judgmental about what we take in. Even some of the real game cases come in coated with dirt, tar, gummies, baby barf, wtf ever, and we have to scrub them down to make them decent enough to resell. I'd even be happy with a cover art printing option that let us reprint the REAL cover art to a game. And even if we did have a policy barring us from buying games without cases, there still would be no justification for being an ass to a customer. There's never justification for being an ass to a customer. (Although we do have some trouble sometimes with people on our "No Cash Trades" list sometimes.)

I've been with the company for two years. I began when my store was still EB Games and have stuck through all through the Gamestop buyout, POS changes, rule changes; etc. At the end of the month, my store's being remodeled to look like the newer stores, and we're all pretty damned excited about it.

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

Crazyshrink:
i just buy a game play as far as i can into it in a week then return it and claim it froze up. they give my money back no questions asked and they put it back on the shelf. win win. you need the recipt tho

You know, you can tell us you just don't like the game if it's within a week. If you said it froze, we'll defect it out and that's just unnecessary if there isn't anything actually wrong.

And cleverlymadeup, it's not lying if we sincerely don't know.

klc0100
Muckraker
Posts: 227
Joined: 29 Feb 2008

I can remember trading in my heavenly sword game 3 days after it came out *waaaay to short* and only getting £8 for it from blockbuster i was to busy thinking about how much i wanted rainbow 6 Vegas at the time and didn't mind but now i relies how badly I got ripped off that day.

Another time I was trying to trade in a gba game at Game and the guy working there was telling me he couldn't accept it because the little 10 page health and safety booklet wasn't in it. It ended up with the manager getting involved and he didn't give a fuck and told the guy to accept it

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

Yeah, if the case isn't required, neither is the booklet, lol. Must've been new, or he really just didn't feel like bringing up the trade-in screen.

I don't know how much that is in American money; I've no sense for conversions, so I can't agree or disagree with your ripoff, lol.

MRMIdAS2k
Muckraker
Posts: 294
Joined: 23 Apr 2008

As long as the instructions/box are in it, that HAVE to take it at full "trade in" price.

If they tell you otherwise tell the manager (or tell OTHER PEOPLE to tell the manager, that DOES fuck them off) and you'll get your full-price trade in.

Take those motherfuckers for every penny you can, they're making enough as it is.

Darth Mobius
Gone Gonzo
Posts: 3808
Joined: 26 Feb 2008

I bought Sins of a Solar Empire at my local GameStop, paid full price for a game that had already been opened, BUT I STILL HAD TO PAY FULL PRICE, because it was a NEW game! How is it new if the box is open? See Foamy's rant on that particular topic if you want to know how I feel...

mwjw696
Paperboy
Posts: 12
Joined: 16 Jan 2008

BlazeTheVampire:
Super Smash Brothers Brawl brand-new was $50. Used, it's $44.99. That's a bit less than sixty there. If the brand new game's case was crushed and replaced with a generic case, we discount $5.00, not $.50.

And I actually disagree with your idea of taking in games without cases. I despise generic cases and really wish we were more judgmental about what we take in. Even some of the real game cases come in coated with dirt, tar, gummies, baby barf, wtf ever, and we have to scrub them down to make them decent enough to resell. I'd even be happy with a cover art printing option that let us reprint the REAL cover art to a game. And even if we did have a policy barring us from buying games without cases, there still would be no justification for being an ass to a customer. There's never justification for being an ass to a customer. (Although we do have some trouble sometimes with people on our "No Cash Trades" list sometimes.)

I've been with the company for two years. I began when my store was still EB Games and have stuck through all through the Gamestop buyout, POS changes, rule changes; etc. At the end of the month, my store's being remodeled to look like the newer stores, and we're all pretty damned excited about it.

I was talking about if they trade in a used game we charge them .50 for us puting it in a new Gamestop case. I like the idea of reprinting actual game cases. I was thinking the same idea actually. I dont know its already a pain in the butt telling people their sports game from 04 is worth so little we would have to charge to actually take off their hands. I dont need anyone else complaining because of dirt or "throwup"... Im just glad we get older looking plain dirt cases so far and not all that other gunk on it cause thats just sick. I would probly charge them the .50 and use one of our game cases take the cover from the old case then throw it away. This way they know next time to clean em or they lose money and you dont have to clean up their crap. Ahhhhh the "No cash trades list. Yea thats alot of fun when we first opened within the week we already had 3 people on it. Yea I agree there is no reason to ever be an ass to a customer but you know its going to happen. Thats just the way things are in those situations. O your getting a remodel? Thats cool. So your in Toledo? Cool im in Circleville OH, if you have any idea where that is (small town :D). We just got our Gamestop a couple months ago. Biggest Gamestop in Ohio from what the coperate setup guy told us.

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008

mwjw696:

I was talking about if they trade in a used game we charge them .50 for us puting it in a new Gamestop case. I like the idea of reprinting actual game cases. I was thinking the same idea actually. I dont know its already a pain in the butt telling people their sports game from 04 is worth so little we would have to charge to actually take off their hands. I dont need anyone else complaining because of dirt or "throwup"... Im just glad we get older looking plain dirt cases so far and not all that other gunk on it cause thats just sick. I would probly charge them the .50 and use one of our game cases take the cover from the old case then throw it away. This way they know next time to clean em or they lose money and you dont have to clean up their crap. Ahhhhh the "No cash trades list. Yea thats alot of fun when we first opened within the week we already had 3 people on it. Yea I agree there is no reason to ever be an ass to a customer but you know its going to happen. Thats just the way things are in those situations. O your getting a remodel? Thats cool. So your in Toledo? Cool im in Circleville OH, if you have any idea where that is (small town :D). We just got our Gamestop a couple months ago. Biggest Gamestop in Ohio from what the coperate setup guy told us.

Until my store is redone! Then I'll be the biggest! *muahahahahahahah* No, seriously. Our store's already pretty big but they're knocking out our back wall and giving us a lot more floor space; and our back room is quite envied because of its size but even after the remodel it'll still be larger than some of the other stores around here.

Anyways, we don't charge a fee for trading in games without the case; you guys are assholes, lmao. What seems to happen with a lot of our traded-in games is that people smoke in their houses and they don't realize what happens to all of their belongings when they do that. Tar builds up in system fans and on the outside of game cases. Some of the systems we take in are just downright disgusting to clean out, but we have to give them full credit because it works and hasn't been opened, you know?

Funniest trade-in story: I once got a contact high from cleaning out a returned 360 system. I opened the box, and this strangely sweet scent came wafting out. In less than 30 days, this guy had managed to completely saturate the 360 with weed. And then he wondered why it didn't work anymore.

BlazeTheVampire
Press Junketeer
Posts: 459
Joined: 14 May 2008