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The Customer Is Always Wrong

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Copter400
Gone Gonzo
Posts: 2118
Joined: 14 Sep 2007

Any Australian KFC fry-jockeys with stories? I want to know what to expect.

Ultrajoe
Gone Gonzo
Posts: 4067
Joined: 24 Apr 2008

Did someone resurrect this just to have it win an Ultra?

Xhumed?

In any case, i was fired from a dinky little cafe for screaming right back at a little shit taking the piss out of me a while back...

... people need to learn to control their children...

Graustein
Gone Gonzo
Posts: 1061
Joined: 15 Jun 2008

Once, at a McDonald's, I ordered my usual large McNugget meal with extra fries and lemonade. The cashier repeated something I didn't quite catch, but which sounded like that, so I said "yeah"

She comes back with a chicken burger and an orange juice. I politely repeated my order and she said, very rudely, "No, you asked for a chicken burger and orange juice. I asked if that was what you wanted and you said yes"

How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

Ultrajoe:
Did someone resurrect this just to have it win an Ultra?

Xhumed?

In any case, i was fired from a dinky little cafe for screaming right back at a little shit taking the piss out of me a while back...

... people need to learn to control their children...

Actually the timing is almost coincidental, I'd been meaning to vent about that bloody idiot for about a day and hadn't got around to it. You simply reminded me to do so.

Besides, it's not like I stand much chance against "I bet he's a cockney..."

searanox
Press Junketeer
Posts: 432
Joined: 22 Sep 2008

One time I was sitting with a friend at a Wendy's restaurant inside a shopping centre while he ate (I don't touch that crap). We were the only ones in the place save for the staff. After sitting for a few minutes, some guy who looked like he worked in an office nearby came in and ordered something or other. One of the staff informed him that since they hadn't been busy, he'd have to wait five minutes for them to get the french fries out of the freezer and put them in the fryer. He instantly flipped, and started ranting about how he was on a lunch break and had to get back to the office as fast as possible, how he shouldn't have to wait for his food because he was the customer at a fast food restaurant, and how he was a very busy man without much time on his hands. His ranting went on for more than five minutes, after which eventually the manager came out, offered the guy a coupon for something or other, and he left. He never actually took the food he ordered and he was clearly just fucking around and trying to get a free meal. I pointed this out to the manager afterwards, and he said he was well aware of it, but would rather give him a coupon than risk losing a potential customer. Personally, I would have told the guy to fuck off and go eat his own asshole out, but whatever. Just shows that there's a disgusting low-life around every corner.

I Am Pigeon
Paperboy
Posts: 46
Joined: 25 Sep 2008

I used to work at Blockbuster (it closed down unfortunately) but we had a rule there that if you didn't have a card you can't hire any movies out unless the account is under your name. Well one day someone comes in fine with their kids and they get their movies so I ask him for his card and surprise he doesn't have it, I then checked with him and it wasn't his account so i tell him he can't hire the movies so this guys face suddenly turns rather scary and he started shouting about him going there heaps and always hiring without a card, this was all while he was cursing every second word and he had his kids who looked to be about 5 next to him. After about 5 minutes he stopped his hissyfit and throws the movies on the table and says "Fuck you guys, I'm never coming back here, you've just lost a good customer"
I was just happy he had gone but then in a couple of minutes he came back again and asks "I found the card, do you still have those movies for me?"
We've also had some kid who was about 14 come and try to hire out "Girls Gone Wild" and another kid walk around the store and get about 20 dvd cases and run away... the funny thing is we keep all the movies behind the counter. One more i can't forget is someone coming in and asking "Excuse me, do you have any newspapers"
"No we don't sorry" I was thinking he was just an average person here but then he starts shouting "What kind of video store is this if you don't even have a fucking newspaper" and he just walked out after that and started shouting at some kids for no reason.

This last one isn't from a customer being stupid but I'll never forget it. So this person comes in normally with a VHS and says "I just found this a couple of days ago i think it might be a bit late" so I return it and see how late it was, it was due back in 2000 and he had $12000 overdue on it. When I told him his face was priceless but i don't think he ever payed it.

the monopoly guy
Gone Gonzo
Posts: 2746
Joined: 8 May 2008

Pidgeon, is that $1,200, or $12,000?

I Am Pigeon
Paperboy
Posts: 46
Joined: 25 Sep 2008

the monopoly guy:
Pidgeon, is that $1,200, or $12,000?

It was $12,000

SuperFriendBFG
Press Junketeer
Posts: 468
Joined: 7 Feb 2008

Yeah I worked at Blockbuster Canada. I love the priceless idiots that would come in at times. Blockbuster Canada doesn't have adult movies, so whenever a customer would come, look around and then ask you all angry "Don't you guys have any adult movies in this place?" I usually reply in a louder voice (not screaming but loud enough to be heard) "Oh, sorry, we don't carry adult films."

I had a customer come in all angry-like. He comes up to the counter and puts a movie he had bought on the counter and said "This movie is gay!" So I take a quick look at the movie and see it is Brokeback Mountain. I had to restrain my laughs, but anyways some of the other customers started to chuckle. I told him "We can't refund movies if they are not defective." So he then says "Well it does have a small scratch on it." And I promtly told him "The movie DID work when you put it in the DVD player, or else you wouldn't know that this movie is in fact about 2 gay men."

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

I Am Pigeon:

the monopoly guy:
Pidgeon, is that $1,200, or $12,000?

It was $12,000

...That is what I call a late-fee. Bloody hell.

Another abusive customer on the phone, this one complaining that half his delivery order hasn't arrived. The furniture order had arrived, but the archive boxes hadn't. After getting stroppy with me on the phone, despite it a) being nothing to do with me or the store (furniture goes from a separate warehouse to other items.) I told him I'd phone the distribution centre and see what was going on, then call him back. I tired to phone them, but to no avail (it was half 4, they sometimes knock-off early.) I rang him back and told the customer I'd have to try them first thing in the morning when I got in.
Anyway, next morning I go in, and try to reach them again. No luck. So I go and talk to our Receiving guy, who handles orders. Turns out, this guy had phoned him that morning, giving him a load of abuse. What had happened was, when the guy placed his order, he had given us his house number. He wanted the delivery taken to his workplace, which is where he was waiting. So when the guy in receiving tried to phone to check someone was there, he couldn't reach him, so they didn't deliver (they won't deliver if there's no one to take it.)
So bearing in mind all the abuse he gave us, it was his fault.

Oh, and the customers name?

Mr. Leghorn.

GloatingSwine
Gone Gonzo
Posts: 1210
Joined: 10 Nov 2007

Graustein:
How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL

Same way you misheard it when she repeated it?

ThaBenMan
Gone Gonzo
Posts: 1114
Joined: 6 Mar 2008

Xhumed:
Another abusive customer on the phone, this one complaining that half his delivery order hasn't arrived. The furniture order had arrived, but the archive boxes hadn't. After getting stroppy with me on the phone, despite it a) being nothing to do with me or the store (furniture goes from a separate warehouse to other items.) I told him I'd phone the distribution centre and see what was going on, then call him back. I tired to phone them, but to no avail (it was half 4, they sometimes knock-off early.) I rang him back and told the customer I'd have to try them first thing in the morning when I got in.
Anyway, next morning I go in, and try to reach them again. No luck. So I go and talk to our Receiving guy, who handles orders. Turns out, this guy had phoned him that morning, giving him a load of abuse. What had happened was, when the guy placed his order, he had given us his house number. He wanted the delivery taken to his workplace, which is where he was waiting. So when the guy in receiving tried to phone to check someone was there, he couldn't reach him, so they didn't deliver (they won't deliver if there's no one to take it.)
So bearing in mind all the abuse he gave us, it was his fault.

Oh, and the customers name?

Mr. Leghorn.

Did he talk like "Ah say, Ah say, wheah the hell is my ordah, boy?!"

Clairaudient
Infamous Scribbler
Posts: 595
Joined: 12 Aug 2008

Customer: Hi what kind of soups do you have today? (This question is asked of me at least 30 times a day even though there's a "Current Soups" menu on the bottom of the main menu, but that's another thing)

Myself: Well, we have Chicken Noodle and Hearty Vegetable

Customer: Is there any meat in the vegetable soup? *short pause* Oh, oh my god that was the dumbest question ever, I'm sorry.

I then explained to him that the fact that he realized was more than redeeming compared to the amazing things the old ladies that frequent my store come up with.

milskidasith
Press Junketeer
Posts: 448
Joined: 4 Jul 2008

Earlier today, as a soccer ref, a corner kick went bad. Way, way, way bad. I was standing behind the mass of players and to the opposite side of the corner kick, a good 40 yards away. It flies straight towards my head at what had to be about 40 or 50 MPH, and I wound up pulling a genuine matrix style dodge on the ball, with it grazing the top of my forehead. It flew out of bounds, and I gave the other team a free throw.

Cue whining soccer mom and coach screaming at me for knocking the ball out of play. I told her that I dodged it as best I can and that it barely grazed me, and it was clearly going out of play anyway, and walked away (Refs aren't supposed to stick around to argue, just tell the person why they are wrong, if anything, and leave ASAP). I think everything is fine, this kind of stuff happens all the time. I'm still walking away, blow the whistle for the throw in to start, and then feel my shirt yanked back. The soccer mom turns me around (I still barely knew what was going on at that point) and starts yelling and cursing at me. This was a U12 childrens game, by the way. I had to stop play, tell her "The game can go on without you, ma'am, would you please leave the field?" Which of course, led to more yelling. Eventually her assistant coach had to nearly drag her off the field and out of the park before we could start again.

At least I get paid above minimum wage to put up with that crap. I feel bad for people who deal with that and get paid badly.

The_root_of_all_evil
News Room Contributor
Posts: 4866
Joined: 13 Feb 2008

Yesterday, a group of pikeys (gypsies/romanies) came in an decided to re-arrange all the shelves, leaving all the items they weren't sure one lying across the stairs. Then all 4 decided to pay at once, paying from a sock that held 1's/2's and 5's.

Even though I have the greatest respect for travellers, the idea of working into society seems to have been totally lost on them.

That and the 15 different singing toys that the kids set off every 5 minutes.

God I love Xmas.

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

ThaBenMan:

Xhumed:

Long story about an annoying customer.

Oh, and the customers name?

Mr. Leghorn.

Did he talk like "Ah say, Ah say, wheah the hell is my ordah, boy?!"

He did when I told my fiancé the story later that day.

RAKtheUndead
Gone Gonzo
Posts: 1223
Joined: 23 Oct 2007

Even though I have the greatest respect for travellers, the idea of working into society seems to have been totally lost on them.

You've got a lot more tolerance than I do, then. I despise all of the Traveller children and teenagers that I've ever seen, and while I can just about tolerate most of the adults, let's just say that I won't be befriending any of them soon.

Why the hatred? Because at least three-quarters of my customer problems have come because of them, and because of my decidedly short frame and the fact that I wear spectacles, I don't have much presence, which merely compounds my problems.

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

For the attention of all people who bring their kids into Officeworks shops:
PLEASE keep them from opening the packets of biscuits and sweets, because we have to throw the whole pack away when they do.
Seriously, I had to throw out a whole packet of M&Ms and a 90% full pack of Tim Tams today because of it.
Little shits.

werepossum
Gone Gonzo
Posts: 1367
Joined: 12 Sep 2007

As a teenager I worked among other things delivering auto parts. One day I delivered a tie rod end for a '55 Pontiac to a mechanic who is, let us say, not the sharpest bowling ball in the closet. For those who don't understand tie rods, there is one left hand thread and one right hand thread end, so that turning the shaft actually adjusts the overall length to be longer or shorter. Since so often we were asked for and delivered the wrong piece, we commonly brought both to save making a second trip. This particular day I pull up and see a '65 Pontiac - a radically different automobile (plus the year model is stamped in the door plate and embossed into the tail light lenses.) So I tell the mechanic I must have misunderstood him, I've brought him parts for a '55, and I'll have to make another trip, and he assures me that the car is in fact a '55. Now it's very obviously not a '55, but what the hell, I'm already here so I give him the parts and he disappears under the car. A couple of minutes later he comes back out and tells me I've brought him the wrong parts, these are right hand thread and he needs left hand thread. I try half-heartedly to explain that he's tried the wrong one, one's left hand thread and one's right hand thread, but he's sure that the right wheel takes right hand thread and the left wheel takes left hand thread and, since I already know there's a 99% chance that parts for a '55 won't fit a '65, I go back to the store. This is my farthest delivery, so it takes me awhile to get back, but once again I hand him two tie rod ends (left hand thread and one right hand thread.) Once again he crawls under the car, only to emerge a few minutes later and announces: "Those aren't left hand thread or right hand thread; they must be straight thread."

At that point I give up and tell him that straight thread tie rod ends must be ordered from the dealer, gather up my tie rod ends and the tattered shards of my dignity, and go back to work.

tobyornottoby
Muckraker
Posts: 346
Joined: 2 Jan 2008

When I worked in a pub in the UK, we constantly got customers asking for the Roast of the Day on weekdays. Basically, on the menu, under rolls, sandwiches and baguettes, there was the option for Roast of the Day, as a filling. It was very clearly marked under this section, yet people seemed reluctant to read the menu properly.

To smart people this should be a sign that the menu layout is wrong

Jamanticus
Gone Gonzo
Posts: 1573
Joined: 7 Sep 2008

Graustein:
Once, at a McDonald's, I ordered my usual large McNugget meal with extra fries and lemonade. The cashier repeated something I didn't quite catch, but which sounded like that, so I said "yeah"

She comes back with a chicken burger and an orange juice. I politely repeated my order and she said, very rudely, "No, you asked for a chicken burger and orange juice. I asked if that was what you wanted and you said yes"

How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL

Whoa, just whoa......You just described an almost completely identical situation that happened to me in a McDonald's.....

Same thing happened here: I order the chicken nuggets and I receive a chicken sandwich. I tell the person I ordered the nuggets and the person says that I ordered the sandwich. Hmmm- as I recall, they were quite rude, as well.....And they were rather loud.......

That is so strange.....

Your thoughts, Graustein?

Graustein
Gone Gonzo
Posts: 1061
Joined: 15 Jun 2008

jamanticus:

Graustein:
Once, at a McDonald's, I ordered my usual large McNugget meal with extra fries and lemonade. The cashier repeated something I didn't quite catch, but which sounded like that, so I said "yeah"

She comes back with a chicken burger and an orange juice. I politely repeated my order and she said, very rudely, "No, you asked for a chicken burger and orange juice. I asked if that was what you wanted and you said yes"

How could she mishear "Large Mcnugget meal with extra fries and lemonade" for "chicken burger and orange juice"?? It was a pretty loud restaurant, but STILL

Whoa, just whoa......You just described an almost completely identical situation that happened to me in a McDonald's.....

Same thing happened here: I order the chicken nuggets and I receive a chicken sandwich. I tell the person I ordered the nuggets and the person says that I ordered the sandwich. Hmmm- as I recall, they were quite rude, as well.....And they were rather loud.......

That is so strange.....

Your thoughts, Graustein?

Sounds like McDonald's don't have particularly high hiring standards to me.
Which is good, means there's at least ONE place I'll be able to get a job once I'm done with exams

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

tobyornottoby:

When I worked in a pub in the UK, we constantly got customers asking for the Roast of the Day on weekdays. Basically, on the menu, under rolls, sandwiches and baguettes, there was the option for Roast of the Day, as a filling. It was very clearly marked under this section, yet people seemed reluctant to read the menu properly.

To smart people this should be a sign that the menu layout is wrong

Except, smartarse, the layout was fine. Most people didn't have a problem with it. it was clearly under the mentioned sections. The titles were clear. People just read what they wanted to and assumed what they wanted.

tobyornottoby
Muckraker
Posts: 346
Joined: 2 Jan 2008

Xhumed:

tobyornottoby:

When I worked in a pub in the UK, we constantly got customers asking for the Roast of the Day on weekdays. Basically, on the menu, under rolls, sandwiches and baguettes, there was the option for Roast of the Day, as a filling. It was very clearly marked under this section, yet people seemed reluctant to read the menu properly.

To smart people this should be a sign that the menu layout is wrong

Except, smartarse, the layout was fine. Most people didn't have a problem with it. it was clearly under the mentioned sections. The titles were clear. People just read what they wanted to and assumed what they wanted.

rite rite, sorry ;) just that also in a field like game design, 'the player is always right' is one of the highest laws. sometimes things aren't clear for some reason

Xhumed
Gone Gonzo
Posts: 1930
Joined: 15 Jun 2008

Also: coming in 5 minutes before we close and making a bloody ordeal out of buying some shelving units: not cool guys.

Elhueno
Paperboy
Posts: 13
Joined: 29 Jul 2008

Not quite as epic as any of your other stories but anyway.

My first job was a waiter at a small cafe in the kinda cafe district of my town. Mosly we had a group of regulars who were nice and then the odd traveller from the hotel nearby. All good so far.

On my second shift there ( 8 hour shift ) and towards the end of it i have a lady order 3 "Hot Chocolates". My manager and all the other employees heard this so whatever i make them take them out to her and then she decides she wants them in mugs. Mkay ill be nice. Make em up again. she takes a sip of one and says "THIS IS NOT ITALIAN HOT CHOCOLATE" and proceeds to verbally abuse me.

At a nearby table a little old lady who is one of our regulars gets up and tells the woman politely that she only ordered hot chocolates anyhow hissyfit whatever. 2 undrunk hot chocolates and $10 out of pocket the lady storms of and leaves me and the nice old lady with a mug of hot chocolate.

happy ending, sad story.

NewClassic
Gone Gonzo
Posts: 1331
Joined: 30 Jul 2008

Y'ever had one of those days? You probably know what I'm talking about. It's the day where you personally are having a fine day, until you go to work. Then, once you're at work, everything is a mess, nothing works right, and everyone's panicked because nothing works right?

Yeah, those are fun work days. So I'm doing my job (monitoring an online feed of a sports event), and my job is to make sure the feed stays consistent. Well, lo-and-behold, the feed starts screwing up. So I bump to a reliable feed for a minute while I tweak what's going on. Something falls apart, and both feeds start screwing up (despite the fact that the first feed is saved on the server, and therefore should just run from the server just fine). The feed-host calls (since he's the one sending me the screwy feed) to say that they're having some internet difficulty, but it should be resolved soon. Well, until the resolution is done, we need to fix our local feed that's screwing up. I call to a few of my co-workers to see if they can get it done, which they have about the same luck I do.

So we're all running around, yelling, trying to pull some tech into the room to check the server on their end. And it's all a big mess, nothing's quite going right, and my phone rings from the venue. Out of hectic yelling comes silence as the phone echos, and I picked up the phone, voice completely calm and professional. The venue alerts me that everything's smooth, and the line should adjust for in a few seconds. I thank him, and hang up, letting with it a huge sigh of relief. Out of all of the stress and panic, I just picked up a phone and did calm, collected professional-voiced business. About 10 seconds after the call was over, everyone laughed.

I've had some odd days, but this one was perhaps among the more interesting...

WickedSkin
Copy Clerk
Posts: 75
Joined: 15 Feb 2008

Well I've worked as a carpenter for quiet a while and man are people thick.

I was hired to touch up a boiler room. These old concrete walls had taken a beating through the years and I was supposed to fill holes and even out the floor to put tiles in there. I started filling up holes in the walls (some was really huge things) and even it out. Then I got to the floors. When done I said. I'm going to let this dry and be back tomorrow.

When I come back there was footsteps in my lair of floating filler. The guy walks up to me and says "I'm not happy with the walls"
I said: "What do you mean?"
He goes on "I wanted you to even them out all the way"

He actually wanted me to make those damn walls completely smooth! That would take an assload of work. You can't possibly make that happen on the budget he provided and the time. There was just no way.

I said "You walked in this room after I left!"
He says "Is that a problem!?"
"Well yes it is! Why do you think I got away from here to let it dry? If I start laying down tiles in here it's going to look like shit. I'm going to have to do this again."
"Well why don't you just leave this to someone else then?"
"I will, goodbye sir."

I know the guy he hired after me so this story goes on :P... Moron.

But the worst customers of all are ladies who work at daycare centers. My god you better watch your back!

Also people always want you to do more for them. But they generally don't want to pay for it.

I was building a house and the customer called me "Hi, can you come over and help me carry a sofa and some speakers?"
"But I'm buillding a house right now"
"..... but you are working for me."

I just hang up. First of I wasn't working for him, I was working for a company that delivers his house. I have a set price and a time frame. If I leave to do something else it's me loosing money and time.

Skarvey
Copy Clerk
Posts: 81
Joined: 3 Sep 2008

I spent 15 minutes arguing with a customer over whether the whipped cream on a pie was REAL WHIPPED CREAM.

First off, How would you know if it was?
Second, How would you know if it wasn't?
Third, WHAT DIFFERENCE DOES IT MAKE? ITS WHIPPED, FLUFFY AND DELICIOUS! IT HAS ALL THE PROPERTIES WHIPPED CREAM SHOULD HAVE!

I ended up having to go into the freezer at the bakery I was working at, come back out with a tub of cream, and explain very calmly to her "This is cream. Whipping cream. We whip it. We put it on pies. It is real. Goodbye."