Retail jobs: the dumbest customer question you've been asked?

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Lonewolfm16:

Does that happen alot in European countries? Using a English as a langue to speak to people from other countries, even though it is neither of your native tounge, because it is a commonly learned foreign langue I mean.

Well currently for work i do have to contact people from different european countries from time to time. And altrough we here talk lithuanian, and they talk whatever language they talk depeding on where they are, concensus language is always english. its simply one language that pretty much everyone knows and it avoids unnecessary misunderstandings. granted i use english a lot (here included, cha) but its natural for us europeans to know english.
Infact i think whole world should just stop this lunacy and start talking in one language. its long past time where this should be a problem. i dont care which language, but english seems the best candidate atm.

Nadia Castle:
Whilst working as a shelf monkey in some horrible supermarket I was asked if we had something that we'd sold out of in 'the back' (I think it was some really tacky wall prints). After explaining that 'the back' is a place of myth that only exists in the customers mind, (everything we got was unloaded straight onto the shop floor for stacking) they asked if I could check there anyway. Now being that kind of polite British person I am I went and hung around the staff room for five mins before returning and saying I couldn't find any.

Done that enough time, only with annoying or rude customers tho. "Certainly Sir, I'll check out the back, might be a few minutes tho." Then go and take some time out, have a sit down, get a drink, etc, when I know for a fact we don't have what they're after, but they won't take 'sod off' for an answer.

I was there when we opened a new store, was a music/dvd store, and one of our first customers was a little old lady after a certain type of cat food. After explaining that we don't do cat food, she gets all uppity with me. "Why I was in here only last week! It was right over there!" Again, we're a music store, and this is like day 2 of being open, the store having been closed for like months beforehand. In the end all I could do was apologise for no longer stocking it and direct her to the pet shop ... where I think she probably meant to go.

Then there was the guy who, while I was restocking some cds, asked me 'Oi, how does this alphabetical system work then?'

Perhaps best of all, upon filling out a form for a loyalty card, being asked 'Where it says 'name', do I put MY name?'

Got lots of the already mentioned ones back when I worked in retail. But currently I work at a radio station. My favorite one isn't "really" stupid because it's something that most people don't think about. But WE sure see it as stupid. Listeners that think they are our "customers." Listeners AREN'T customers. ADVERTISERS are customers. You become a customer when there is a chance we'll get some money from you for what we are selling... commercial air time. Listeners are just freeloading beneficiaries of the by-product of our business. Some people say "you need them for the ratings." And that's simply not true in a lot of cases. You only need ratings if you have a sub-standard sales team. Any competent one can keep you in the black pretty easily ratings or no.

Also recently one of the people who insists he is a customer of ours (nope just a listener) also informed me that he was suing the station and me personally for violating his first amendment rights. Because in his previous call he ranted on for about 3 minutes of his paranoid crap then realized I had just set the phone down after about 10 seconds and wasn't even listening. So he called back and was shocked to find out that for that 3 minutes he had NOT been on the air (btw, callers NEVER get on my show.) So because I wasn't broadcasting his phone call, I was infringing on his right to free speech. I tried to explain to him that commercial air time is specifically NOT free (it is in fact quite expensive,) but this lead him to the "realization" that "TV and Radio Stations SELLING air time violates the U.S. Constitution." Which is completely absurd.

But the story has a happy ending. See, he actually wasn't even one of OUR listeners. All of the radio stations in my city have phone numbers starting with the same prefix (there is a technical reason for this.) And callers call the wrong ones all the time. He actually thought he was talking to one of our competitors. So after telling me he was going to sue, he ASKS WHO HE NEEDS TO TALK TO TO SUE US. When I told him he needed a lawyer he said he couldn't afford one. I told him the ACLU might work pro-bono on a Constitution case, but according to him the ACLU is a bunch of "liberal retards."

So I gave him the private contact number of the local sheriff and the state attorney general.

That other station has had a surprising number of inspections, government hassles, and speeding/seatbelt/and sobriety checkpoints right outside their parking lot for the last several months now.

Colour-Scientist:
I work in a store that sells sex toys and lingerie, how much time do you have?

all the time in the world if this is as good as i hope.

on topic, i dont work in retail, i just want to know what happens in the sex store.

The stores (supermarket, smoke shop, gas bar, restaurant) I work for are all native run on reserve land. I find it surprising that a number of non-native folk are always asking me if they are allowed to shop there.

Yes, all are welcome and encouraged to shop here.

At Blockbuster I got a lot of requests for movies that had just released in theaters. That and the old, "I'm looking for that movie with that one guy in it."

Sansha:

chinangel:
I used to work in hair styling, and after the sign was flipped we'd have people trying to get in, after the sign was set to 'closed' trying to get in for 'a quick cut'.

In hair styling, NOTHING is quick.

My barber can have my hair cut and dusted in fifteen minutes, he's a marvel.

I should've pointed out that I worked in a hair salon, not as a barber: there is actually a rather major difference. Hair styling is for girls typically (not always but usually) with our customers typically having long hair that needs to be washed, cut, blow dried and styled, a process that takes usually around half an hour or up, depending on the skill of the stylist, the length of hair and the difficulty of the haircut.

Plus you have a lot of other different htings like colouring, roller sets and whatnot that can also be done.

Basically, in a hair styling salon, nothing is ever really 'quick', and added on top of that: we're closed. If you can't make it during the 8 hours that we are open, then that shouldn't be our problem.

"Do you work here?" is, again, one of those stupid questions. I understand it if the employee isn't in uniform, but in retail, most employees are, even if they're just in black smarts. I got asked it when I was working at a shop which has a bright orange colour scheme - including our shirts. And I still got asked whether I worked there or not. Um... duh?

Also when customers continually ask you the same question after you've explained something to them. No, the answer is still the same, whether you keep repeating the question to me or not.

I used to work in a laser tag game centre, there were signs EVERYWHERE with the name "Laserzone" and people would walk in, right up to reception (another sign with the word "reception" in pretty large print) and ask us if we were the cinema. The decoration looks nothing like a cinema because the place is decorated to look like a space ship, and worst of all, the complex it was in was laid out in a way that they would walk past the cinema to get to us, and it was pretty hard to miss the cinema...

Then there were the people on the phones, answering the phone involved saying very clearly where they had rung, and some people still asked if we were the cinema, or in the case of one man didn't bother to check, just outright asked how much the price of a ticket to see Harry Potter was.

But wait, there's more! Every game that was played had a safety talk beforehand, and one time a guy kept asking me a question after every point I made, usually about the next thing I was going to tell them (not the stupid part) as I got towards the end, the guy loudly says to all his mates in the briefing: "God, this is the longest briefing I've ever sat through!" Trying to show off, and make me look bad/be embarrassed about not being as good at doing the talk as others. It was the end of a double shift, I had no patience left and couldn't be bothered trying to be polite and simply replied with "Well, it would have been over 5 minutes ago if you didn't ask me a question every time I paused for breath... and if you've played before, you should know it all anyway." Luckily, his friends all turned and laughed at him for being shut up, and I have never had a group of people behave so well when playing.

There's a couple that happened to one of my friends as well, a family arrived late to the game they booked to play over the phone, so he politely explained that they had missed it and offered to move the booking to a later time and gave them a time to be back by so that they didn't miss the new one. The mother snapped at him "How am I supposed to know we were late? I don't have a watch?" Ignoring the fact that it wasn't his fault at all. He said, not a problem, the next games in 10 minutes so if you want to just stick around reception that's fine. Then the woman checked the watch she had just claimed she didn't wear....

same friend answered the phone to this conversation: "Hi, my daughter had a birthday party there last night and while she was playing I went to the cinema and I seem to have lost my phone there, can you go across to them and ask for it, and I'll come pick it up from you later today?" After explaining that she could ring the cinema and collect it from there, and that we wouldn't be allowed to take it from them anyway (not being the phones actual owner and all...) she told us that the cinema weren't answering their phones and that we had to do it.

EDIT: Forgot one: There was also the guy who offered to burn the place down so that we could leave early and go watch his friends band play in the bar opposite us in the complex... the walkie talkie to contact security was kept at the ready afterwards in case he came back.

Once, whilst working in a petrol station a guy buys some engine oil. Then he asks this gem.

When I put the oil in, do I have to turn off the engine?

I reply that yes, you do have to stop the engine to add oil to it, not doing so is extremely stupid and no, you won't be doing that on the petrol station forecourt.

Undeterred, he goes round the back of the petrol station and tries it anyway. Did I mention that when a car engine is running it's pressurised, not to mention very, very hot?

There was fire.
And screaming.
I couldn't stop laughing.

As an IT engineer, the moment I remember best was when one user phoned me up to ask what's wrong with her computer as apparently it had in her words [i]completely[i/] broken.

After reaching her office, I discovered she had simply not turned the monitor on. Yes, she wasn't a very tech savvy person.

I didn't want to make her feel like an idiot, so I pretended to check all the cables at the back, and the electrics at the walls, whilst mentioning something about a short circuit that I had now re-routed. She was pretty grateful that I had managed to sort it, and at the end of the day, user satisfaction goes a long way.

I worked in a bar for a while, this one time a customer knocked over 3 shots of her own tequila she had just ordered in front of me, and asked if I could replace the shots for free. Which isn't too stupid considering, she might be tipsy and it is worth asking for the hell of it. She then proceeded to display her cleavage, upon seeing this I just stared into her eyes and said "No." and walked off.

I am a guy so it's probably an understandable approach to trying to get the drinks, but I just found it insulting. She may have looked good, but I couldn't really have cared.

chinangel:

Sansha:

chinangel:
I used to work in hair styling, and after the sign was flipped we'd have people trying to get in, after the sign was set to 'closed' trying to get in for 'a quick cut'.

In hair styling, NOTHING is quick.

My barber can have my hair cut and dusted in fifteen minutes, he's a marvel.

I should've pointed out that I worked in a hair salon, not as a barber: there is actually a rather major difference. Hair styling is for girls typically (not always but usually) with our customers typically having long hair that needs to be washed, cut, blow dried and styled, a process that takes usually around half an hour or up, depending on the skill of the stylist, the length of hair and the difficulty of the haircut.

Plus you have a lot of other different htings like colouring, roller sets and whatnot that can also be done.

Basically, in a hair styling salon, nothing is ever really 'quick', and added on top of that: we're closed. If you can't make it during the 8 hours that we are open, then that shouldn't be our problem.

I'm sorry, I didn't mean to criticize. I do agree that your work is much more complicated than some quick-snip haircut. When I was a child, mother took me to her salon for my regular haircuts... yeah, I don't know either. Forty bucks for a child's fucking haircut, I don't know. But yeah, seen some pretty cool stuff.

And yeah. I wouldn't open the fucking door either.

i was working at best buy, a guy came to get a laser printer, when i told him that he should get extra toner to go with it he looked at me in disbelief and said : but how comei need a toner, it's a laser printer !

so for him, the laser itself was suppose to write one the paper...

also at best buy, not a dumb question, but an interrsting story. A girl about 25 years old, very cute, with very short skirt, and a very revealing cleavage, well you see the picture i guess.So she asked : hey a need acomputer, that can go on the internet with a fast connection, wireless keyboard and mouse, and i also need a webcam, that have a remote control on it.

geez, i really wonder what she wanted to do with that...

I've curently got my first Job down at a GAME near where i live. I get asked lot's of questions and as the rest of the staff are often too lazy to even turn up for the Job i often have to provide the answer to these idiots. I remember one question well.

Are you ready for this?
"These games right, do you have to play them,like with a remote?"

Yup.

Colour-Scientist:
I work in a store that sells sex toys and lingerie, how much time do you have?

As much time as you need.

OT: I work in a coffee shop. Most of our customers are fine, but every now and then we get one that doesn't seem fit to be walking around by themselves. Case in point:

A woman comes up to me at the till.

Customer: "Can I get a piece of banana bread?"

Me: "I'm sorry, we're all out for the day. All we have is what's in the display."

Customer: "No, there's always some underneath. They get some off the shelf." (There's a rack where we keep extra food behind the display, but the way the cash register is set up this rack is in full view of customers at the till. It's completely empty at the moment.)

Me: "I'm sorry, there's none on the shelf. We won't have any until tomorrow morning."

Customer: "No, there's always some. Go and check!"

Me: "Alright then."

I walk over to the shelf, which is very clearly empty, and stand there for a minute, pointedly staring at the barren shelves. Then I walk the two steps back to the register.

Me: "I'm sorry miss, like I said there isn't any there."

Customer: "You didn't look properly! Go and look again!"

Me: "Miss, there are other customers waiting to be helped. Would you like something from the display or not?"

Customer: "Hmph!" *storms off*

Edit: One more. Not stupid but still baffling.

There's this guy who comes in on a regular basis and tries to get free samples of coffee. At least 5 times a week he comes in, always asking for a sample and always of the same blend. Most of us are onto him and don't give him any, but whenever someone would does he asks for a bigger cup and asks us to top it up (which we aren't allowed to to even for people who legitimately want to sample a new blend). Then he goes outside and drives off in his clearly very expensive truck. To cap it off, he smells like he showers maybe once a month. Some people...

Here's another gem from my time at K-mart. This story is from when I was running the toy department.
Now the regional distribution center for K-mart was in the same town as the store I worked in. This
distribution center covered a five-state area, over 1,000 stores. Sometimes this led to some strange
things happening....
During the Tickle Me Elmo craze we naturally had people continually asking if we had any. Most of
the time this was fine, because everyone knew that everywhere was sold out of them, didn't really
expect us to have any and just thought it couldn't hurt to ask.
Then there came a day, when all day long I had to deal with people coming up to me and asking--not
if we *had* them, but where they were. And getting very upset with me when I told them that we didn't
have any and hadn't had any in weeks. And then insisting that either I didn't know what I was talking
about, or that I was hiding them to buy myself. They were *certain* we had the toys. (This included
one very large man who actually drew his fist back like he was going to hit me.) Then almost at the
end of my shift another young couple came in asking where the Tickle Me Elmo's were. When I explained
to them that we didn't have any, they countered that they *knew* we did, because they worked at the
distribution center and they had shipped out two hundred cases the previous night. This led to the
following conversation;
Me; "You do realize that you serve a *five state* area?"
Male of couple (proudly); "That's *right*! Over a thousand stores!"
Me; "That means that less than one store in five got *a* case of *six* dolls!"
Couple: (Stand with mouths open silently)
Me: "You told people all over town that we had them, didn't you?"
Girl from Couple; "Well...maybe....a few..."
Me: "Ooohh my gaaawwwddd....." (Walk away)

I used to work in a Music store selling CDs/DVDs back when that was still a decent business. I have two examples:

1) About every week I would get a variant (slightly different details) of this question: "Hi, I was listening to the radio in the last couple of days and heard this great song. The singer was a girl and it had a catchy tune; what is it called?" (extra points when they can't even remember which station they heard it on).

2) I got a phone call one morning that went like this:

Me: Hello, thanks for calling music store Y, how can I help?
Customer: Hi, do you have the new CD by popularBoyBandX?
M: Yes, it just came out today and they are selling fast.
C: How much is it?
M: Its (full price).
C: Oh, there isn't a discount?
M: No, sorry, its very popular.
C: Do you know if music store Z (our competitor down the street) has it?
M: Probably.
C: Do you know what they are charging?
M: I have no idea.
C: Well could you call them up and ask and then get back to me/
M: sorry, I can't do that
C: Well that isn't very good customer service! (promptly hangs up).

I work in the bakery at a Costco warehouse. One time I watched a lady fill out an order form for a cake, put it in the box, and walk away. She came back five minutes later and asked me if her cake was ready. I was stunned.

ElectroJosh:
I used to work in a Music store selling CDs/DVDs back when that was still a decent business. I have two examples:

1) About every week I would get a variant (slightly different details) of this question: "Hi, I was listening to the radio in the last couple of days and heard this great song. The singer was a girl and it had a catchy tune; what is it called?" (extra points when they can't even remember which station they heard it on).

2) I got a phone call one morning that went like this:

Me: Hello, thanks for calling music store Y, how can I help?
Customer: Hi, do you have the new CD by popularBoyBandX?
M: Yes, it just came out today and they are selling fast.
C: How much is it?
M: Its (full price).
C: Oh, there isn't a discount?
M: No, sorry, its very popular.
C: Do you know if music store Z (our competitor down the street) has it?
M: Probably.
C: Do you know what they are charging?
M: I have no idea.
C: Well could you call them up and ask and then get back to me/
M: sorry, I can't do that
C: Well that isn't very good customer service! (promptly hangs up).

Wow, that would infuriate me

"Do you sell Chinese keyboards here?" No sir, this is England. China is that way.

"I want to buy a RAM." Word of advice kids - if you're asking your mum for technical gifts for Christmas, be specific. We also got a poor sod returning NSMBU today because it didn't run on his daughter's Wii. I think the manager agreed to the refund mostly out of pity.

"How do you install Office?" Wouldn't be so bad, if not for the fact that it came from one of the sales guys whose damn job is to sell Office.

Numerous others, most of which have slipped my mind right now.

Lonewolfm16:

darthmj94:
Not my own experience, and not really a question but this story really shows the headaches you can get working customer service.

My mother used to work as a customer service manager at a grocery store chain called "Publix" (They are mostly set up in the south-eastern U.S.) and one of the stores policies was to replace or refund anything a customer returned with a receipt if they were "not satisfied with the product", no matter what condition it was in, so some elderly customers would return bottles of wine with only about an ounce of wine left in it, six packs of beer with one can left, cartons of fruit with 5 perfectly good berries in it, and loafs of bread with only one slice left in the bag, and the store would refund every last penny to these cheapskates. It is not like they were low on money either because the town we live in is a tourist hot spot in Florida, most of the customers are rich beyond compare.

But the worst example is this, the store also had a place where you could get carryout store brand food, things like chicken strips, wings, and salads. Some people would buy a full chicken strip dinner of about 10 strips, and then return the bag they came in about 3 hours later with a tiny piece of chicken inside the bag it came in, claiming that they "were not satisfied with the quality of the food" and get the full refund.

It was the tourist's special way of saying "I have more money then you will receive in your entire life, but I still wont pay for my food"

How long did that policy last before management decided they were sick of having their profit destroyed?

I honestly don't know if it is still going on, no one in my family works there anymore.

Now I don't walk retail, but I've had some pretty daft people approach me.

- I'm building for a festival, stacking some sub speakers. This festival is in a public park, so you'll have people walking by all the time. Now, these speakers weigh about 100kg each, I'm stacking them, ALONE. This guy stops and looks at me blankly for about half a minute before asking, me (Covered in sweat and some groaning as I lift them up) "Are those heavy?" ...

- Working in the concert venue, like I always do on weekends and I"m mixing for this Jazz band and an old dude walks up to me, while I'm infront of the audio board, mixing. "Do you really know what all those buttons are for?" I just stared him off, luckily it's not in my job description to deal with people like that >.>

- I'm mixing at a christmas show in a church, all fancy and dandy. Then this old lady walks up to me in the middle of the show. "Can you dim the lights? They're awfully bright" Well no fucking shit...

And then ofcourse the countless amounts of musicians who supposedly know better then me how their instruments should sound. Asking for a sound they can't describe and then getting mad when they don't get it >.>

JochemHippie:
Now I don't walk retail, but I've had some pretty daft people approach me.

- I'm building for a festival, stacking some sub speakers. This festival is in a public park, so you'll have people walking by all the time. Now, these speakers weigh about 100kg each, I'm stacking them, ALONE. This guy stops and looks at me blankly for about half a minute before asking, me (Covered in sweat and some groaning as I lift them up) "Are those heavy?" ...

- Working in the concert venue, like I always do on weekends and I"m mixing for this Jazz band and an old dude walks up to me, while I'm infront of the audio board, mixing. "Do you really know what all those buttons are for?" I just stared him off, luckily it's not in my job description to deal with people like that >.>

- I'm mixing at a christmas show in a church, all fancy and dandy. Then this old lady walks up to me in the middle of the show. "Can you dim the lights? They're awfully bright" Well no fucking shit...

And then ofcourse the countless amounts of musicians who supposedly know better then me how their instruments should sound. Asking for a sound they can't describe and then getting mad when they don't get it >.>

All of that.

All of that!

Another one I've gotten is where I'm laying cable and some guy came up and asked, "Do you really know where they go?" No, I'm just hoping for the best...

My other favorite is where someone in the band knows exactly how the house sounds better than I do, never mind that they can't hear it, but, gosh darn it, they can sure feel it. >.>

thejackyl:
The stupidest has to be "Do you work here?", but since that has been said, I will have to say:

"Where is the store's parking lot?", The best part? I was standing literally 5 steps from the exit door, within view of said parking lot.

And for one that made me want to punch someone in the face:

"Why should I listen to someone who's balls hasn't even dropped yet?" "Entitled" WIC customers are a different brand of sub-human...

EDIT:
This is from an experience at a store I DIDN'T WORK AT. I went over after work, still in uniform, no name badge. The store's (employee)dress code was black shirt and khakis, my work uniform is blue shirt and khakis.

A customer comes up to me and asks me to help them get something off the top shelf, i told them that I don't work there and I go back to browsing. They come back with a manager still complaining that I'm "Not doing my job.". I turn to the manager, he looks at me and to the customer, and tells her again that I don't work there. She throws a fit threatening to call corporate over it.

The manager leans in close to me, asks me my name and if he can "fire" me. So we stage this "firing" and I finish my shopping, and I end up getting a gift card for my "troubles".

Very interesting to say the least.

That's a good one, bet you and the manager had a good laugh about that one afterwards :-)

Not a question but I worked in a bookstore and a random customer had a hissy fit because I didn't know what book one of the column writers in a random newspaper talked about this week...

24th December 2012. 5pm (one hour before closing for Xmas)

Customer: "Do you have any fresh Turkeys left?"

Me: "No sorry"

Customer: "Why not?"

Me: ...

Because it's 5 in the afternoon on Xmas eve you fool! Everyone with half a brain bought their turkey days ago when we had hundreds in stock!
Can't say that to their face though :(

Similar one i work in a phone shop.

me "sorry we are out of stock of that model at the moment"
customer "but i want one now"

Oh you want one now i thought you were just asking about it i will go out the back and summon one from the damn ether.

Also once had a customer that was arguing with me about trying to upgrade his phone a year early.
He shouts at me "i pay your wages" sorry you pay 20 pounds a month you do not "pay" my wages the phone network does and i would like to keep my job thank you.

Also the classic just a quick inquiry ...two hours later still talking to the same customer.

Whatislove:
* SNIP for obvious reason*

hifive mate! *message sent from Telstra HTC Velocity 4G*

Seriously though from what I can tell most of the stigma is from when Telstra was government owned and also just after going private, they were expensive compared to others (mostly on the lower end plans as Telstra has always been a premium provider). However they have learnt there's value in supporting the lower end as of late.

Oh my the stories. if you want proof that some people just shouldn't pass on their genes than work in retail.

My first real job out side of school work terms was working at a local family chain of video stores. It was a pretty fun job mostly and we had a lot of regulars that were normally wonderful. It was at the time that VHS was just starting to die but we still got most of our movies on DVD and VHS we had one lady that only rented VHS and insisted that they were rewound. (we had a tape rewinder for such things and a lot of people did forget to rewind) but she was polite about her quirk at least. We also had a number of mentally handy caped people that came in to get either kids movies or wrestling tapes and I actually loved dealing with them as they were all sweet hearts once you got to know them. So there I was 3 weeks on the job thinking that retail wasn't that bad and why did everyone say that it was?

Then he walked in and slammed the movie that he was returning on the counter.

c: This movie froze in the middle and wouldn't play the rest of the way. I want my money back. (Our new releases were less that 3.50 with tax but I seem to recall this being an older movie so he likely payed less than $2 for the rental.)

Me: Oh I'm sorry about that sir If you like you can go pick out another movie right now and I'll give it to you at no charge. (that was the store policy for that case refunds were next to impossible to do in our dos run computer system (hooked up to the dot matrix printer that needed the connected paper with the dot ribbons on the side.)

C: Why would i want another movie from this (insert profanity) place? You clearly aren't doing your job you shouldn't rent people movies that skip don't you check them all when they come back?

He was clearly getting very upset and raising his voice quite a bit and me being the retail rookie that I was made my first mistake and tried to reason with him. Explaining that on a slow day we still got 50-80 videos back a day and that number went up to 200-300 on the week ends and while we check to make sure the disks were all there and that they had no obvious problems like cracks that unless a customer tell us they aren't working we have no way to know and that watching all those videos to check them is just not possible not to mention that being a family store we were not allowed to have anything on that was rated higher than PG13

As you can imagine he did not respond well to this and in the end I had to call my manager in (she wasn't at the store...she was never at the store but that's another story) so she could do the refund because being a newbie I didn't have the clearance to do a refund. I almost quit on the spot but luckily I stuck it out and for the most part the rest of the customers were great with a few hiccups and a learned how to deal with the few unreasonable ones.

A year later the horrible manage ran the store into the ground and I moved for a job with great customers and bad management to one with great management and horrid customers. i worked at a call center that really treated the workers great and did all kinds of freebies and stuff to make everyone feel happy so there was lest turn over. which was good because we were taking calls for Sprint customer service and a lot of the customers had either started crazy or were driven that way by some of the other branches.

By then i knew to roll with the punches, agree with the customer and not take anything personally.

i still recall the woman who after getting her bill paid asked me if I knew a good place to get my nails or hair done not seeming to realize that i was in Canada and not in the same city or state that she was.

Then there was another woman that called because her phone wasn't working we weren't technical support but we had a few things we had to try before we could transfer them (is their account off because they haven't paid their bill? is there an outage in the area? if it was just activated make sure it was programmed right.) and the last thing we have to get them to do is power cycle the phone by turning it off and then popping out the battery for a few seconds. That seemed to fix 90% of things that I had seen but this woman told me that her phone didn't have a battery. i think that maybe it was sent to her without the battery and that's the problem but she quite loudly and rudely tells me that I was stupid and that her phone didn't need a battery and i didn't know what I was talking about and that she needed to talk to some one in technical support. i gladly did so as it was time for my break writing a note on the account that I checked for outages and account problems but i could not get the customer to power cycle the phone as she insisted her phone didn't have or need a battery. I always hoped the guys in tech got a chuckle at that one.

Then there was the many people that would have problems and insist they were not calling from the cell phone that would click out when I told them to do a power cycle.

The best one by far though was the man that wanted to know if I could put a credit on his account real quick without opening it and would not give me the information to get into his account unless I agreed to try to credit it first. he argued with for 10 minutes straight to try to get me to just try to put a credit on it or to catch me into promising that i would sight unseen. he finally gave me the phone number with the agreement that once i reviewed his account if there was any valid credits that I would see they were applied. not surprisingly when I opened the account there was a big red note saying that the customer was not to get any more credits and that if he wanted service he needed to pay his bill. looking into it he's had his phone for over 8 months and had yet to make a payment but had manged to keep his service on by scamming credits. I saw that he had a credit block on the account meaning that a supervisor would have to put a credit on if one ha been truly needed I also saw that he had called 5 times that day and each person had refused him credit. i'm quite sure that he hadn't payed until this day.

I think though the worse part about that job though was the difference in training in the different groups we had 6 weeks of training in a class room and then 2 weeks of taking calls with a great amount of extra support before we're really on our own. the sprint stores however have a short training video and a high turn over rate. I'm sure there are some long term people at those stores that are top notch and know their stuff every bit as much as i did but we never heard from the customers they served. so any call that started "I was at the sprint store and...." you knew nothing good was going to follow that and that you're in for a long call.

Computer store. Someone walks up to the counter with the biggest monitor we have and asks "How much memory does this computer have?" I shot him a look,and told him that it's a monitor;all it does is give you a picture. I then pointed him to the towers and components and said "Those make the computer itself." When he tried to argue,I cut him off and said, "Who's the one behind the counter here? I have this job because I know computer hardware." My manager had a good laugh when the guy left after buying a tower and about two thousand dollars worth of components. Next day,someone else came in,and brough one of our copies of Skyrim to the counter and asked if it would run on their PS3. I told them that,no,it won't because this is the PC version,and this store only serves PC users. Couple hours later,he brought in his computer...A dinky little ten year old laptop. I think you can guess his next question.

Gotta love how people don't understand the technology we've come to rely on and build our society on,eh?

"Do you have a Super Mario game for the Xbox?"

...

I wish I was joking.

The vast majority of the planet is really stupid. It's astounding the first time you notice it. Classless, obnoxious, rude, annoying, and really, really stupid.

There is no shield betwixt ye and they in a retail job. Heck, you might even be one of them and be too stupid to realize it. I think it's no surprise that most of these stories come on Black Friday or related shopping times. Crazy oozes out of the woodwork on those days. I shut in on those days, draw the blinds, lock the doors, and load all the firearms.

While not stupid per se this was probably the strangest:
Woman: I'd like a single(hamburger) with tomato.
Me: I'm sorry could you repeat that?
Woman: Yes I'd like a single with tomato.
Me: Ma'am we don't sell hamburgers.
Woman:This isn't Wendy's.
Me: No,dear this is Taco Bell.
Woman: Oh, ok sorry to bother you*leaves*

I'm still not quite sure what that was about.

Also for stupid,This was day after they'd just released the Doritos Taco and my mamger and I have a bet to see how long it will be before some asks if we have it in a soft shell. I tell him give'em 5 minutes. Not even 5 minutes later guess what some one asks.

Secondary one: A man calls in saying we messed up his order last week so we ask him what he had and he mentions an Item we haven't had in about a year. After we tell him as much, he says ok I'll just wait till you do have them.

Customer: Is this buy one get one half price?

Doesn't sound that stupid at first, but the store was plastered in `EVERYTHING IS BUY ONE GET ONE HALF PRICE!`.
It's on the shelves, the windows, the products, and every time a customer comes in the store we say `Everything's buy one get one half price!`.

Me: Yes, everything is buy one get one half price.
So they put the product down and pick up another one.
Customer: How about this?
Me: Yes. Everything is buy one get one half price.
Customer(annoyed): Well how am I supposed to know which ones are buy one get one half price?
Me: Everything is.
Customer: Well I don't see any signs!

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