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Gone Gonzo  Posts: 2163 Joined: 15 Jun 2008     | |
Gone Gonzo  Posts: 3923 Joined: 15 Aug 2008    | hmmm...I always tend to be in line behind people like that.... |
Gone Gonzo  Posts: 1812 Joined: 8 Apr 2008     | At a hospital, in front of an elevator that had a sign that clearly read "TO DAVENPORT FLOORS 5-10": "Excuse me, sir? How do I get to Davenport 8?" |
Gone Gonzo  Posts: 1193 Joined: 31 Jul 2008    | I'm so comfortable with my job that I simply laugh and treat customers like the idiot they are if I encounter a stupid question. |
Press Junketeer  Posts: 436 Joined: 7 Jul 2008    |
what's your job? |
Gone Gonzo Posts: 1193 Joined: 31 Jul 2008 |
Dairy Manager at a grocery store. I'm top of the ladder and union backed, baby! |
Paperboy  Posts: 17 Joined: 17 Aug 2008   | I've had many stupid encounters with people who would ask me where a certain item was in the grocery store I work in when the item in question was in row after row directly behind me.. I simple walk away from sheer exposure to idiocy. Another would be the hundreds of people that have asked me if they can go out doors in the back that say ""EMPLOYEES ONLY" "AUTHORIZED PERSONNEL ONLY" everywhere, simply so they can get to their car a little faster.. again, I don't even dignify them with a response, and simple point at any one of the signs and proceed through said door. |
Gone Gonzo  Posts: 1369 Joined: 1 Sep 2008    | I used to work at BestBuy and I got all kinds of stupid complaints. From people asking why their computer won't work when they don't plug it in to people saying that them dropping their moniter is covered by warranty. |
Gone Gonzo  Posts: 1054 Joined: 14 Dec 2007   | Oh God, don't get me started on stupid customers. Having worked at a major pharmacy for about a year, I had all kinds. People who couldn't figure out how to swipe their card. People who didn't where to find item x and had to ask me instead of looking at the giant signs hanging above all the isles. People who couldn't understand that a rebate is not the same thing as a coupon. Not to mention all the tards that held up the lines writing a check (who DOES that anymore?). Hell, the only good thing about that job was the names me and the other cashiers came up with for our regulars. There was "Shakes", who had Parkinson's and was a stuck up... Well, you know. Then there was "Godzilla" who was as big as a house and liked to mouth-breath through pursed lips RIGHT IN MY FACE (the best part was that it was an Asian dude who gave her the name). That, and the vacationing girls from Korea* that came in one time thought I was cute and took my picture with them. But aside from that, people just suck in general. *I guess pharmacies are the new hot spots for vacationing Koreans. |
Vault Legend  Posts: 2203 Joined: 30 Jul 2008   | I work in a gaming arcade, so yes, I encountered stupid customers and complaints every moment, of every day. I suppose I could cover some highlights, so I think I shall. I work as an attendant. That's not manager, nor regional manager, just attendant. It's a simple, bottom-level job. So, as I make my attendance rounds, I'm approached by a woman, furious that a machine took her tokens, yet did not give her any games. This is a frequent problem, so I ask her which machine. She walks me to a machine that has an out of order sign hanging on the screen, the same machine, which is very clearly turned off. I tell her, as non-sarcastically as I can, "Ma'am, the machine took your money because the machine is turned off." Another incident, another one that is very dear to my heart. We've had one machine that was nothing but a headache. Broke constantly, never did as it was supposed to, but most definitely the most popular machine. I sure as hell couldn't figure it out, but I'm just a grunt, so I couldn't very well remove it. Well, I get a knock on the office door (required to be closed when counting and changing money, especially where the safe is concerned), and I open it to find a very irate looking woman, and her small child crying into her leg. "One 'a ya'll's machines is broken." I could go on and on, with nothing but similar instances of human stupidity. But, that's for later, when I'm feeling less tired. |
Gone Gonzo  Posts: 2840 Joined: 1 Feb 2008   | In my particular case, when my customers complain about something, they are usually right, and my frustration is not at their unreasonable expectations (they aren't), but at my inability to reach back through the byzantine corporate structure and fix the situation. |
On the Record  Posts: 5674 Joined: 2 Dec 2007    | *Sigh* Anyone in Australia know about those new Woolworths petrol cards? You scan them before or during the transaction and you get a tiny bit off petrol and a chance to win in some draw? Yeah sounds all fancy. But obviously, for it to work on your transaction, you have to put it in when it's going through. Right? Easy enough? Wrong. At the moment, I'm sort of semi-floor manager at my store so I have to deal with the bulk of the crap. Some stories include a guy that swore at a checkout girl for no reason, no reason at all. I was standing right next to when it happened so I saw the whole thing. She accedently put the apples through wrong and he went off at her. Full screaming and shouting. I told him to leave. The girl was ok because I was laughing the entire time I told him to go. I thought it was funny how somepeople react. Another time I had to serve some racist man that didn't like the Indian man I served previously. I stopped serving him and voided his transaction. No food for you! I could go on with these. |
Pulitzer Laureate  Posts: 741 Joined: 12 Apr 2008   | I deliver to a lot of white trash, hence the expression at my work is "The customer is always right, as right as an indecisive, retarded fuck can be..." We get a lot of idiots coming up and trying to get free pizza because the drivers are 10 minutes late on a friday night and we'd told them an hour wait. You'd think that being told you would have an hour before it arrived would give them some idea how busy we are, especially when these people order on other nights and wait only 30 minutes at the most. One of my "favourites" changed the order when I knocked on their door, they assumed that the pizza in the box would transmute from a Hawaiian to a Margherita at will... |
Gone Gonzo  Posts: 2836 Joined: 20 Jul 2008     | Thankfully I'm just glad I work at data entry in a children's hospital or else I'm sure I would have been canned for chewing out the people who you guys deal with everyday. |
Vault Legend Posts: 2203 Joined: 30 Jul 2008 |
Dealt with, for me. Past tense, don't work there anymore. Although, I'd've been fired instantly for half of the stuff I said beyond the customer's range of understanding. I think I went out of my way to insult every customer I could in a such a way that they wouldn't even realize I was making cracks at their expense. Does that make me a bad person? Yep. Catharsis? You know it. |
Gone Gonzo  Posts: 3252 Joined: 8 May 2008 |
Please, do. All of you, this is bloody hilarious! |
Vault Legend Posts: 2203 Joined: 30 Jul 2008 |
Tomorrow. Promise. Although I'm going to bed now, g'night folks. |
Gone Gonzo  Posts: 1450 Joined: 15 May 2008   |
"Do you have your Everyday rewards card?" Ahyeah, Woolworths bitch too, Purple. I was working yesterday and this guy had a massive go at the girl next to me over the price of beer! I was like "You can tell he's an alcoholic" I once got abused by a guy (who happened to be an aboriginal) over a bag check. The way it works is we have to check bags that are bigger than an A4 size of paper. And I said "Sorry about this sir, but could I check your bag. It's company policy, sorry." With this polite smile on my face then he went on a huge rant about how I was being racist! I hate customers... We should totally talk about stupid customers, Purple. We could start a support group! |
Copy Clerk  Posts: 123 Joined: 14 Aug 2008   | hmmm, I used to work at one of those big home supply warehouse stores (outside mind you) and an elderly couple approached me one day asking to know where the J-trim was.(trim for vinyl siding for house exteriors) I pointed it out to them and went back to what I was doing, not two minutes later they come back over and accuse me of stupidity because what I sent them to wasn't what they were after and hence wasn't J-trim. I proceeded to walk them over to the area I'd previously sent them to and examine what it was they were looking at. To my credit it was J-trim (sometimes things get misplaced by other customers) and I proceed to ask them what color they had on their house. "No, that's not J-trim, you don't know what you're doing we want to speak to someone else." I end up having to go to a colleague of mine to ask in order to satisfy them. Turns out what they wanted was CAULKING for their bathroom, something that is stocked inside, they start walking back to the store complaining about how they're never coming there again and how 'kids these days know nothing' of course being my usual dignified and respectful self I mentioned louder then I should have that King Tut's mother shouldn't be allowed out in public if she's not going to take her meds... or something like that. |
Gone Gonzo  Posts: 1924 Joined: 31 Jan 2008 | I work in a caravan park that issues the permits you need to drive on the beach here. I've been working there for a year and my parents have been working there for 12 so I kinda know whats going on. It is soo frustraiting when people try to tell you your wrong. On saterday this guy about 25ish came in "Hey I wanna permit" 5 minutes later after talking to the other two in the car he comes back in and buys a permit I laughed soo hard |
Gone Gonzo  Posts: 1374 Joined: 12 Sep 2007   | So glad to be out of retail! The only retail job I ever worked was at an auto parts store (family business.) It's amazing how many people have no idea of the make of their own automobile. I once sold a tail pipe for a '62 Bel Air. The guy said it didn't look right, so I double-checked the year and model and then looked it up again. An hour later he brings it back saying it's wrong. "This looks like a tail pipe for a Chevrolet." "Yes, sir. A Bel Air is a Chevy." "Well, mine ain't. Mine's a Chrysler." "Umm - could it be a Belvedere?" "It might be." "So it's a Plymouth Belvedere." "No, it's a Chrysler Bel Air." So I fetch him a tail pipe for a '62 Plymouth Belvedere, tell him it's for a '62 Chrysler Bel Air, apologize for the problem, and he goes away happy. I've also dealt with Mustangs that were manufactured on March 1st (says so right on the fender) and Caution brand mowers. And this is a form of retail with relatively savvy customers! Retail sucks. Stay in school. |
On the Record Posts: 5674 Joined: 2 Dec 2007 |
We should. At our store we don't sell alcohol but cigaretts. They have a go at me that the prices keep changing. |
Gone Gonzo  Posts: 3587 Joined: 6 Aug 2008  | Looking at these makes me realize my utter hate for the rest of humanity is entirely justifiable. Everyone is an ashole, this thread just proved it. Best way to describe life: |
Gone Gonzo Posts: 1450 Joined: 15 May 2008 |
Oh hells yes! Or because you have no stock left on the shelves. One woman had this huge go at me one night, about 10 minutes before a Sunday close because we didn't have any Homebrand bread left and she assumed because I had a key (which goes to my locker) that I'd be in charge... "I'm not Woolworths, I'm just one of the desperate young kids they hired for cheap labour" |
Press Junketeer  Posts: 486 Joined: 14 May 2008  |
Allow me to add to it. A few years ago, I worked in a small grocery store in my hometown. For a short while I was in the dairy "department" which basically meant I had to keep the milk and cheese stocked. Milk prices went up. As the guy who puts the milk from the carton to the cooler, I am obviously the one in charge of the price raise, right? Anyway, this old guy starts cussing me out at the top of his feeble lungs, calling me a communist, a thief, the whole nine yards..... After about ten minutes of this I interrupted him with "You're right, sir. Since I personally don't drink milk, I found it necessary to charge you more to do so. I called up every single person on the face of this planet who owns a cow and convinced them to raise the price of milk just to inconvenience you." He looked at me for about thirty seconds..... ...."Well, call them back and tell them you were wrong, boy." I hate people so much. |
On the Record  Posts: 6107 Joined: 25 Jan 2008 | Food service stories... Man do I have a bunch of those. Prior to my current job, I worked for a company well known throughout Canada and the USA, namely Little Caesars Pizza. Now LCP has this permanent special called the Hot & Ready, which originally was a single medium pepperoni pizza for $5 (Canadian market) or a single large pepperoni pizza for $7 (US market). Now keep in mind that the average price for a medium pizza elsewhere was $15+, and that Caesars' real mediums were $12, so $5 for a pizza is a real great deal. Of course, that ALSO means that the pizzas are very skimpy on all toppings. 5oz of cheese instead of a medium's regular 8oz, exactly 16 slices of pepperoni (2 per pizza slice), and the pizzas are as-is. They're kept ready in a special "oven" designed to keep them reasonably edible for 30 minutes, and the deal is that they're ready to go. Now the deal is Hot & ready, not Hot & Fresh. Jackass customers would always ask (in a sarcastic nasal tone) "Is this Fresh?". No jackhole, it isn't fresh. It's anywhere from 30 seconds to 30 minutes old, THAT'S THE GOD DAMNED DEAL! Likewise, there would always be people asking to switch the pepperoni for a topping of their choice. It's a $5 pepperoni, take it or leave it. You want a medium pizza with beef instead, that'll be $12.99+GST! Now neither of these issues would really set us off on their own, but it would be the same gods damned people asking the same gods damned question. People were fucking addicted to these crap pizzas, and we'd see the same person, no exaggeration, every SINGLE day (some more than once a day). And they'd always ask the same question. Asking for the freshest pizza on the off chance they get someone so fed up with their shit that they just give them a fresh one to shut them up. And always, the same damn people asking to substitute even though you told them the night before, and the night before that. They think we don't recognize them, they think that our staff were all a bunch of brainless pillocks who will cave in on the customers demands. If there's one thing I learned working fast food it's that the customer is not always right, the customer is always out to scam you. We had a recipie-card box FULL of names for people we wouldn't give credits to because they were constantly scamming us. We watched a "customer" pick up a box of half-eaten pizza in the parkinglot, walk in and try to get a refund on his "unsatisfactory" purchase (the purchase he never f**king made). Another time, we watched as some punk kids were harassing a regular of ours, to the point he got pissed off at them and slapped the pizza boxes out of their hands. These punks then came inside and claimed that the slurry, gravel filled mess, is what we served them. when we refused to refund them, their parents came in and argued for 20 minutes. Seriously, what the fuck is WRONG with people? But the icing on the cake, oh the most shining example of why min-wage employees want to kill people, is this time some apeshit crazy bitch gave me a hard time because I wouldn't break company policy for her. For those who don't know Little Caesars, and don't know what Crazy Bread is, its a breadstick made from the same dough as our pizzas, baked plain, then brushed with garlic butter and parmesan cheese when it comes out of the oven. Now this bitch comes in and asks us to make her a fresh order of crazy bread, but instead of garlic butter and parmesan, she wanted sesamie seeds. Company policy is that we cannot give the customer anything that isn't on the menu. It's there for quality purposes, legal purposes, and for consistancy. When I told the lady that we couldn't do this for her, she said "well X store does it for me all the time". To which I replied, "Well they are not allowed to, and I will have a talk with their manager about that, but I still cannot do this for you". Well that was that, the woman flipped out, started swearing and insulting me and my staff, knocking things off the counter, and yelling at the top of her lungs. Took us 30 minutes to throw her out of the store, it wasn't until my coworker was on the phone with the police that she left. Two days later I get a phonecall from the manager of Store X (the one she claimed gave her the bread her way), I hadn't had a chance to call that store yet to bitch them out, and as I pick up the phone THEIR manager starts bitching ME out because she just had a lady freak out in her lobby. Apparently this woman came into the store, and asked for her crazy bread with no butter/parm but sesamie seeds instead. This woman wigged out on the manager when she turned her down, and started yelling that MY store always did it for her. All I can say is "Manipulative Lying BITCH"! People like this are why McDonalds or Wendy's or A&W can't keep staff. Employees are trained for the job, then thrown to the wolves. There are nice customers, but they're 1 in 100. The rest are self-serving fuckwits who will lie, cheat, and bully to get their way. |
Gone Gonzo  Posts: 1899 Joined: 22 Jul 2008   |
Cinebuzz cards at Greater Union. Works the same way, you get points that can be used for free movies later on etc, BUT you have to enter it before you complete the transaction. Of course no one ever remembers that they have them until your giving them back their credit card or change. I've even had times when I'd ask someone "...and do you have a Cinebuzz card?" and they'd kind of stare blankly at me as if they didn't understand, then realise I needed answer and would just shake their heads, only to pull it out later asking me to scan it. If they were really persistent (read militant) I'd just act all bothered and tense, pretend to hit a few buttons, wave the scanner over it and say "That should work, but remember next time to show it before the transaction," Yeah, it was the wrong thing to do but it was easier than having to call the manager out of the office and across the the Candy Bar on a busy Friday night to tell them they wouldn't get it, and I got away with it because when I worked there we were bug testing a new Point Of Sale operating system and the scans only worked 60-70% of the time they were done properly. Best moment was when a customer tried to use a Hoyts voucher to see a movie. They were polite enough until I said it wouldn't work after barely looking at it. "Why not?" she asked slightly annoyed. Thats a mistake anyone could make, using the wrong voucher for the wrong company and so I was just trying to relaxed about it. "Because its a Hoyts voucher, they only work at Hoyts," But then she started getting arrogant, |
Gone Gonzo  Posts: 2770 Joined: 13 Feb 2008   | In my year and a half spat of working at a local coffee shop, there were a couple of incidents of infuriating and hilarious nature. One night, about an hour after we had closed, a guy came in the front door and asked for a dark roast. We had forgotten to lock the door. Anyhows, we told the guy that we weren't open, and our hours were clearly printed on the door. He persisted, still wanting that coffee. We told him that we had already closed the register and poured out all the coffee, so we couldn't help him. He got really really mad. Had a huge fit and stormed out. We never forgot to lock the door again. People would come up to it all the time, knocking and asking to be let in despite our open signs being off, the sign on the door saying "closed", the door being locked and the hours posted on the door at head height. We still had to tell them we were closed. Sigh. |
Muckraker  Posts: 320 Joined: 20 Dec 2007   | Ahhhh Woolworths, how i hate working for you Since my dads the manager of the store, i have to be on my BEST behaviour. Thankfully we don't get all the idiots where i live, but every afternoon around 4:30, Asians all come racing in for shrimp, and marked down meat. Thats about the time i congregate out back since i have usually done all my work for the day. |
Beat Writer  Posts: 175 Joined: 19 Aug 2008  | i have the pleasure of working in a pub (www.thetaps.net if anyone cares) sign outside our front door says 'Traditional Food Served Daily" but we only actually serve at lunchtimes, 12-2 old guy at 10pm "are you serving food?" me "no, i'm sorry, we only serve food at lunch times" old guy "it says you serve all day on the board outside" me "no sir, it says we serve food daily, there's a subtle difference" old guy, in a very indignant, pissed off tone "i don't need to take that kind of tone from you, where's your manager? me "next to you, laughing." I love it when people think you have control over the prices, or ask if they can get a staff discount... I can't get a staff discount.... |
Infamous Scribbler  Posts: 677 Joined: 11 Aug 2008  | I worked drag shift at a service station... but the amount of blind and stupid people, espically when it comes to filling up their cars (as we had a pre-paid system during drag shift) cus "Yeah i would like the $50 petrol in pump 6 please" "dont worry, guy was a tool you told him countless times about it being green, he even said it himself, video evidence shows all, dont worry about it, take a free drink for you troubles" |
Gone Gonzo Posts: 3587 Joined: 6 Aug 2008 |
Dammit! I was set to hate all humanity and you show me a decent person. |
On the Record  Posts: 5370 Joined: 10 Aug 2008 | Yeah i agree. In MOST cases, customer is always wrong and well, dumb. |
BANNED  Posts: 6317 Joined: 29 Nov 2007     | I worked at Taco Del Mar at one point. (It's like Sub Way, with delicious ass mexican food instead.) Two minutes later he comes back. I worked at a furniture shop on a navy base once. We had furniture sales every Tuesday. This woman comes up to me, as I am trying to hold a 200 pound couch on it's uneven end (all ends were uneven, and I had to prop it up tallwise), and trying to wrap it in shrink wrap at the same time. Needless to say, I'm about to be crushed, I'm struggling to even perform what is a two man task on my own, and I am visibley in trouble and fatigued. I politely acknowledged her anyway. I hate people... User was banned for: The hypocrisy is KILLING me.. (Permanent) |
Paperboy  Posts: 22 Joined: 25 Aug 2008   | And here I thought I was alone in thinking bad about stupid customers, but I was wrong, I've found friends! I work for H-E-B, a relatively large company in Texas/Mexico, so we get a lot of the redneck/non-English speaking customers daily. There's nothing funnier than being yelled at and chewed out by a guy in Spanish, especially when you can't understand a single word he's saying. I've got a story about a crazy Jamaican guy, but I'll type it later, when I can think straight. |
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I'm sure many of us here have worked in retail/hospitality jobs and encountered customers complaining. What I want to know is: has anyone had a incredibly stupid customer/ complaint? How did you deal with it? Were you a customer with a stupid complaint?
For example:
When I worked in a pub in the UK, we constantly got customers asking for the Roast of the Day on weekdays. Basically, on the menu, under rolls, sandwiches and baguettes, there was the option for Roast of the Day, as a filling. It was very clearly marked under this section, yet people seemed reluctant to read the menu properly. Anyway, one day this woman in her 60s asked for the roast of the day to one of my staff. Being Latvian, and new to the country, this member of staff didn't quite understand. She asked me to check with the kitchen what the roast of the day was, and not having heard the order, I did so and reported back. The woman continues her order, but the poor girl taking it can't follow, so she asked me to take over. I ask the woman if she could repeat her order, and she tells me "I want the roast lamb." I asked politely if it was the sandwich, roll or bagguette she wanted. Her response was, in a condesending and impatient tone, "No, dear, the roast dinner." Politely again, I pointed out that we didn't offer the roast dinners on any day other than Sunday, and that roast of the day refered to fillings. Cue a snotty, "Oh well then I'll have to go back and find something else then!" She comes back and orders something off the Special Board. As it stated on there that it came with chips or potatoes and veg, that was my next question. "No Dear, potatoes and veg, like it says on the board." in the same patronising aggresive manner. Losing my patience somewhat, I replied in the tone I would use trying to explain something to a customer that was intoxicated- i.e. like you would an idiot or child. "It does say on the board potatoes and veg or chips. I was merely asking which you wanted."
"No, I don't want chips, Dear."
"Ok then..."
Took the rest of the order, she sits down. When the food is delivered shes all smiles, hopefully feeling slightly shamed about her a)Inability to read the menu properly (or perhaps inability to be bothered to read it properly) and b)her imperious manner.