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The Customer Is Always Wrong

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Copy Clerk
Posts: 94
Joined: 3 Aug 2008

I worked at subway where people constantly treated me like less than a person; I live in rich bitch B.C. so, what do you expect? So many stories of people talking on their phones and peoples inability to understand the most basic concepts, like sub of the day. "Can I have the turkey sub of the day?" Me:"Mam, its Tuesday, the sub of the day is BMT." "Well can I just get the turkey for the sub of the day price?" Or people that walk in and start talking about every single fucking detail of their sandwich forgeting the one thing that I need to know first(what kind of bread its on) and then getting mad at me when I ask them if they would like this or not.

Got me all worked up talking about that.

Basic moral of the story is 99% of people in the world are stupid and the better you can deal people of stupidity the better a person you are. Having a job basically means you have to deal with people of incredible stupidity so yea, there you go.

Paperboy
Posts: 49
Joined: 30 Aug 2008

Radelaide:

I once got abused by a guy (who happened to be an aboriginal) over a bag check. The way it works is we have to check bags that are bigger than an A4 size of paper. And I said "Sorry about this sir, but could I check your bag. It's company policy, sorry." With this polite smile on my face then he went on a huge rant about how I was being racist!

Thats one thing I like about the US, Federal law states that once I buy something and receive my receipt it is my property hence forth and the companies have no right to search my bag unless they believe I stole something, which I have had walmarts where the greeters will grab my cart on the way out and I point that little fact out <.<

*turns this post on topic*

Im a manager at a McDonalds and I love some of the people I get, REALLY REALLY LOVE them, I was working the Graveyard shift at a store once and a lady had a rather large order so I gave her a bag with her fries and as I was bagging up the rest of her order I saw out of the corner of my eye that she was literally scarfing down a handful of fries and when I gave her the rest of her order she tried to say I didn't fill them up right.

and I love the people who say their fries aren't filled right but have a fit when I weigh them, and I only weigh them when there is a dispute, in I had one lady say that she was insulted that our GM didn't just trust her and put more fries in the box.

I also see that any 1-800 complaint that starts with "I'm a regular at this store" seems to be the most idiotic ones, for about a year and a half before this complaint came in we had added a new combo so the fish one was now 11 and no longer 10, but somehow this "regular" who came "twice a week" said he ordered a #10 and has no idea why we gave him the wrong food.

I actually wish I got the license plate or some ID for this one truck, on the overnight shift we are not allowed to serve any customers that are not in a vehicle, we only have the drive-thru open, which I told our order taker that so he informed the trucker that had walked up and was immediately assaulted with the F-Bomb multiple times, and he seemed to be unable to say a sentence without it when I talked with him and explained that A. its for his own safety, I mean would you want to stand in the middle of a one lane path at night in dark blue uniform?, and b. our own security, not that I had a chance to get into that.

now to take my rant towards the evil plastic cards too many people use, another joy of the overnight shift is the 30mins that the cashless is down while the system is resetting, which during that time I tell customers Im only taking cash or ask if they are paying with cash or credit, one evening a young lady responded with cash and I took her order, only to be surprised when she got to the window with a Debit/Check card, and the conversation goes as follows

Me:"Im sorry ma'am, I can only take cash at the moment."
Lady: "This is the same thing as cash though."
"Ma'am the reason I had asked you about cash or credit is that the machine is down at the moment, I can't scan that."
"Well you should have said that." And she proceeded to drive off.

I had a lady more recently that tried to give us a Credit Card despite the fact that the order taker said cash only THREE TIMES, Which when I stated something about that's why I always try to have cash on me, she said that she doesn't trust people enough to use cash.
The funny thing is, if a person steals your money at a business they get arrested, if a machine steals your money, it could be considered a "glitch" only for it to possibly happen again in the future.

Oh and one of my favorites was the guy who claimed that he would sue us if he got Salmonella from a burger he claimed was raw in the middle.

anywho I'm out of things for now, but I WILL return

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

Oh, yes moar! I am enjoying your miseries.... Muahahah....

That and it's keeping me awake while I do paperwork...

Gone Gonzo
Posts: 2770
Joined: 13 Feb 2008

Portkins:
Oh, yes moar! I am enjoying your miseries.... Muahahah....

That and it's keeping me awake while I do paperwork...

Seriously man I have a few pages of notes on The Rise and Fall of the Third Reich to do by Tuesday.

This thread is keeping me awake.

Paperboy
Posts: 42
Joined: 21 Aug 2008

as i am staying in school so i don't have to deal with people like this, i find it impossible to avoid them. in my spare time i volunteer at a political station for democrats.

we have alot of rednecks, hicks and white trash in our town. and one of them happened to walk into the office as i was doing a bit of data entry. heres the conversation:

"this the demo-crilics place"-yeah, his accent was fun to deal with
"not officially, we do promotion. is there anything i can help you with sir?"
"i need to talk to your boss about dem' government policy" - and to think, my day was going well when only 3 of the ppl we called were presumed dead
"hes not in right now, is there anything i can help you with?" -he was taking a crap, but he'd had a hard day. i let him go

heres comes the rant...

"well i need to talk to ya. you fellas are for the democrats, and that's against the republicans. and that aint right. stop doing the wrong thing. if you are going to denounce the word of God..." wait wtf does god have to do with it?!? ah well, i just keep drinking mountain dew, starting to get slightly amazed. "...you have a problem with me. and you shouldn't. ive never done anything bad to any of y'all."

"ok sir, im sorry for that"

"so will you go pass that onto your boss, barak bomb man?" -...wait he now think im going to go talk to obama...

"ok sir, i will as soon as i see him tonight"
"thank'ya. i just think... hey is that mountain dew?" -distracted by a true god

so i had him a mountain dew and he left

and im not steryotyping republicans, just about 75% of them...

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

*nods* Forms and papers aren't fun either. This is reminding my how fun it is to be a cubicle worker...

Riiiight?

Whatever, but more! Epic stories, everyone, I still can't wait for a man in a white sheet to come in and ask for a hamburger.

Seriously, the best story i've got is when I got yelled at for mis-filing a paper...

Edit: Ahhh rednecks, the Mime & Clown of the twentieth century.

Gone Gonzo
Posts: 2163
Joined: 15 Jun 2008

Ah yes, the crazy customers.
Once in the pub I worked in, we had these group of guys walk in. They'd clearly been in a pub previously, but they were still fairly sober. They order their pints and sit down outside. 5 minutes later, 2 of their friends show up, sit down, one of the wanders up to buy 2 more pints. All well and good. One of them has a dog. Our policy, like most pubs, is "No pets, other than Guide dogs." When they bring this dog in, we politely tell them they can't bring it in here. No problem, one of the guys takes it off for a bit of a walk.
Then, all of a sudden, one of them comes back in the pub. And he is out-of-his-tree drunk. I can see why his friend came up and ordered while he stayed outside. Swaying, he slurs out a drink order. "Sorry sir, I believe you've had enough to drink already."
Pisshead: "What the fuck do you mean?! Come this side of the bar and say that!"
Me: "I'm quite comfortable this side, thank you sir."
Boris, my supervisor, stops his usual fucking-about in the kitchen to see whats going on.
Pisshead: "Where the fuck did you come from?!"
Boris: "What seems to be problem sir?" (He's Latvian, his english is good but not great.)
Pisshead: "I wanna drink. Wheres my dog?!"
Me (to Boris): "I told him I couldn't serve him, because I believe he is intoxicated."
Boris: "Sir, I'm afraid I have ask you to leave."
Pisshead: "You stole my fucking dog!"
At this point, Pete the manager appears. "Whats going on?"
Pisshead: "Fuck me! You keep getting taller! Come on then, I'll take you all on!" (Pete is a good 6 foot 2 inches. Boris is 6 foot. I'm 5 foot 10 inches without my New Rocks.)
Pete: "Sir, you have to leave now. Otherwise we're calling the police."
Pisshead: "Call the police! You stole my dog! I'll call the police."
Me: "Sir, your friend took your dog for a walk. We haven't got him."
Boris at this point has called the police while he is distracted.
Pisshead: "C$%*! You stole my dog!"
Pete: "Leave. Now. You're trespassing. The police have been called, they are on their way."
Pisshead: "Good! They'll arrest you! You stole my dog!"
This went on for about 20 minutes. For some reason, he eventually walked out...straight into the arms of the local constabulary. While their presence would have been appreciated 10 minutes earlier (considering the station is all of 100 metres away), their comedic timing made up for it.
Pete was the best boss I ever had, he was just a funny bloke. Like the time he and his wife Danni bailed me out when a group of drunkards came back in after giving me abuse for not selling them rolling papers (the tills had been taken upstairs for counting. They didn't have any change. Nothing I can do.) One of the regulars had imbibed more than usual (he was so pissed, he started falling backwards off his stool. His feet were wedged under the metal pole that runs along the base of the bar, so he essentially was hanging on by his feet, looking at me, blinking, until I ran round and propped him up.) We called him a taxi, and they told us how long it would be. We told the regular, and this group went out with him to keep an eye out. 5 minutes BEFORE we told them the taxi would be here, they come back in, raving and ranting about how the taxi isn't here yet, this guy is in a dreadful state, etc. Pete, god love 'im, responded with an equally aggro "We're not fooking magicians! Get the fook out of my poob!" (he was from scarborough). I nearly pissed myself laughing, even though it was actually a little scary (this was my first week on the job.)

Gone Gonzo
Posts: 3587
Joined: 6 Aug 2008

I.LOVE.THIS.THREAD....ahem...needed to be said.

Can't you kick a customer out of a store if they make racist or insulting comments?
Thought it was allowed.

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

Xhumed:

Pisshead: "You stole my fucking dog!"

Is now a meme.

Great story, I laughed at the bar ones, mostly, but they've all made me crack up.

BANNED
Posts: 6317
Joined: 29 Nov 2007

Khell_Sennet:
All I can say is "Manipulative Lying BITCH"! People like this are why McDonalds or Wendy's or A&W can't keep staff. Employees are trained for the job, then thrown to the wolves. There are nice customers, but they're 1 in 100. The rest are self-serving fuckwits who will lie, cheat, and bully to get their way.

There's actually a Burger King down the street from me that if you go throguh the drive-thru, there is a 90% chance your order will be wrong, WAY WRONG. Right on the receipt, however wrong in the food stuffs.
We've actually had to go in several times to get it fixed, and on many occasions were followed by people with the same problem. This Burger King has a new person and a firing once a week.
As Joe Pescci once said in Lethal Weapon: "They always fuck yuh in the drive-thru."

User was banned for: The hypocrisy is KILLING me.. (Permanent)
Gone Gonzo
Posts: 2770
Joined: 13 Feb 2008

Xhumed:
"We're not fooking magicians! Get the fook out of my poob!"

That just made my day.

Paperboy
Posts: 35
Joined: 8 Dec 2007

Xhumed:

When the food is delivered shes all smiles, hopefully feeling slightly embaressed about her a)Inability to read the menu properly and b)her imperious manner.

Elderly lady in her 60's, I'd have just assumed that she couldn't read the board. My dad is getting on and he never admits that he has trouble reading signs, especially at night, I guess he just doesn't want to admit to himself that hes getting older.

Paperboy
Posts: 49
Joined: 30 Aug 2008

Ah I have returned with more tales of stupidity that add on to my growing Cynicism

There was one guy that we kept catching getting a soda when he asked for a cup for water, so after a month or so of this, my GM said he couldn't get a cup of water because he had been seen getting soda, he fliped out and proceeded to threaten to smack my GM with a tray, well needless to say a short call to the police later and he can no longer come to that store.

ah yes I remember one of the funniest and yet most worrying customers of all, I refer to her as the alien lady, I had just taken her money and was having a little small talk when this conversation happened.

AL:"Do you believe in aliens?"
ME: "I guess I mean its a big universe, there has to be something else out there."at this point Im ready for a serious conversation, oh boy was I wrong....
AL:"I Believe in aliens cause, I had sex with one once." At this point I had to turn to get her food together to keep from staring in complete utter shock at her, and upon my return she tried to point out some guys she say sitting in the arches of our sign.

I love conditional specials, like a cheaper drink, but not if you get it with a combo, I had one gentleman who after reading his receipt demanded to know why he was charged for a full price drink and not a discounted one, I told him that the discount was only valid if you got the drink by itself, he claimed to have gone by this store "the other day" and got the discount and he wanted it again, when I again refused it he asked to speak to the store manager, the GM wasn't in at that time but an assistant manager was, in which he had an identical conversation with the guy saying over and over that he wanted the discount and had a receipt with it in his truck, but made no effort what so ever to get it even though we both told him that if he did produce such a receipt we would give him the discount, after about 5 minutes of this he finally demanded a refund and stormed out.

Gone Gonzo
Posts: 2163
Joined: 15 Jun 2008

Senor Pantz:

Xhumed:

When the food is delivered shes all smiles, hopefully feeling slightly embaressed about her a)Inability to read the menu properly and b)her imperious manner.

Elderly lady in her 60's, I'd have just assumed that she couldn't read the board. My dad is getting on and he never admits that he has trouble reading signs, especially at night, I guess he just doesn't want to admit to himself that hes getting older.

She managed to read the rest of it fine, without any glasses. I'd say early 60's, and not one of those little old ladies, more the old battleaxe type. And that still doesn't excuse her earlier manner.

Muckraker
Posts: 256
Joined: 13 Jan 2008

Oy... The most memorable incident I have is when I worked for my Dad, who had a franchise of Verizon Wireless stores. I sold cell phones out of one of his stores, and it was pretty much me, by myself, at this store, for 10 hours a day, 6 days a week. Business was slow because it was a new store, in a new strip mall, in an area people didn't expect to find a phone store (though to be fair after we went out of business, a Cingular store leased the place, then promptly failed there too).

Anyway, one of the basic things our stores had in the way of policy is that if you use a phone for more then 100 minutes, you can't return it. That's the official break point where if we get it back, it's not going to move from the shelf without us losing money. We make a point to tell everyone this, because it's relatively important that people understand that they can use it for a bit, and decide if they like the phone within reason.

One day, however, a man in his late 20's, early 30's, came in wanting to return a phone his company had purchased for him to use on their line. It wasn't just a common phone, it was the most expensive phone Verizon had at the time, bar none. I told him I'd see what I could do, and asked if he had all the paper work from when it was purchased. He did, and I took a look at the phone, and found out he had used it for more then 325 minutes. According to the receipt, his company had bought it a couple days prior, and he had somehow managed to rack up over 5 hours worth of time on the phone. I was impressed. But not enough to return the phone.

I told him I couldn't accept the phone back because of the amount of time he logged on the phone, and he got all kinds of indignant with me. Telling me I was being racist against him, telling me his company told him he could return it, and saying the person in this store didn't tell them about the 100 minute rule. I debunked the last one, told him he was wrong on the first one, and let him know that I couldn't help it if his company didn't tell him the truth.

He called up the company on his phone, and started cussing about me right there in the store, cussing to my face, just pretty much going off. I asked him to step outside, because I wouldn't tolerate that, and he just gets more insulting. So I told him to leave, or I would call the cops. He got all insulting about not doing business with us again, how we were liars and cheats, and throwing ever bad name at me as he leaves.

Never saw him again.

Press Junketeer
Posts: 367
Joined: 11 Oct 2007

Well what can I say: people are but human beings: i.e. not perfect. Just as there a few foul service employees, there are a few foul service customers.

How to handle it?

You ask youself, over and over again: "which kind of reply serves everyone as a whole best?".

Does it serve anyone well to reply in a terse or patronizing manner? No it does not. It doesn't help you, nor the client, nor your employer... especially not your employer because you know that Mr Asshat before you is not aware that he is an asshat and will only remember being met by an idiot clerk/cashier/waiter that blew off his bad day in Mr Asshat's face for no reason at all.

And speaking of that... I have always wondered why it is that I always get met with kindness and polite behaviour by service emplyees while certain other individuals are constantly complaining that service people are always rude to them and give them poor service. Well... not that I really wondered because I have my opinion/guess pretty clear on why my polite behaviour never meets any rudeness while others get a bucket of bile.

Then of course there is always the case of Enough is Enough. One can only bend backwards so far before it becomes really uncomfortable and you have to start asking yourself if losing this customer really is as bad as the effort needed to keep him/her. To anecdote from reality...

http://www.snopes.com/business/consumer/bethune.asp (While the original myth on top is false, keep reading).

Eventually there comes a point where the manager/floor man/president of the company may say "I'm sorry Mr/Mrs Customer, I value my employees too much to allow them to suffer abuse, please leave".

To anecdote from my own career in the IT consultancy business.... a few years back the company had a client (in form of another company) for long term project. Eventually it became clear though that this client did not have a sound methods of work. Loads of problems that constantly bogged down the project arose. Eventually we had so much trouble with this client, causing such an amount of frustration and grief on our end, that the project manager on our side recommended that we sever the ties with the client. And so we did... we told the client to pay us for the time we have put into the project so far, and voided the contract. It was simply not worth the money to try to keep this troublesome client onboard any longer.

So is the customer always right? No, they are not. There is a limit... a very high limit, no doubt, but there is one.

But... again, the most important part is to ask yourself: what course of action will be most beneficial for all? You have to concider the customer, the employer, and yourself. Rudeness never helps. Keeping cool and calm at all times is important, even when telling someone to take a hike.

Let me finish by quoting Patrick Swayze: "Be nice. [...] It's a job. It's nothing personal.".

/S

Gone Gonzo
Posts: 2770
Joined: 13 Feb 2008

Sayvara:
Rationality and calmness

Man, you killed it by being all rational and calm. Now everyone's going to feel weird posting stuff here.

EDIT: Well, maybe not Necroswanson, but I don't think he feels anymore.

BANNED
Posts: 6317
Joined: 29 Nov 2007

Once worked at a Safeway, twas fun times to be had.

AAAaaaah teenagers, they think they're clever. *giggle*
So, a gentleman in his early thirties walks up to the register with 3 girls, couldn't have been over 16, and proceeds to place a 36 pack of Bush, and two 40oz. bottles of vodka on the counter.
"Good evening sir. Whoa, looks like you've got quite the evening planned." I say in that tone that tells of good times to be had.
The man looks at me blankly. "huh? Oh, yeah. Uh, no...This is for, uh my roommate."
I give him the, "awe, lame." look when I realise his three "daughters" were black, asian, and too white to be considered related to him. I look at him a moment.
"Sir, you have quite the brood going. These all yours?"
"huh? Oh uh, no. Just the blonde uh-uh..."
She nudges him and in a hushed tone that apparently teenage girls think you can't hear even though you're a foot away from them "Stacy"
"Stacy, that's right." *Devilish laugh, here's where it gets fun, cause now I know fullwell what's going on.*
"Sir, have you been drinking?"
"No sir, clean a sober 6 years running."
"Hey, Stacy, what's you're last name?"
"Fletcher, what the hell does it matter to you?"
"Stacy Fletcher, that's a pretty name. Anyway, I'll just need to see your I.D. sir."
"oh, uh, yeah."
He goes to pull out his I.D.
"So, how long you been married sir?"
"Me?" he hands me the I.D. "Never married."
"Oh," as I look over the I.D, "Is Stacy adopted?"
"No sir. She's my progieny through and through."
"Yes sir Mr. Erickson she looks just like you.....Not really. I need to inform you that purchasing alchohol for minors is a felony in this state."
Face goes pale. "What're you talking about?"
"Well, you say she's yours, but you don't even have the same last name. And we reserve the right to refuse to sell alchohol to anyone we suspect to be drunk, underage, or intends to give to minors. It's a felony and you could get up to ten years in prison."
The man backs up. "You're on your own kids, I'm keepin' the fifty though." And walks off.
So, I begin to chuckle to myself when the two girls blow up at me. You know, with that, 'little miss thang' tone, and their, "huh-uh, no you didn't just". And as they begin to yammer angrily at me, I seem to get taller, and much more menacing looking then I was before. So, they shrink and tone their voices down. The manager walks by to add some change to my till.
"Hey, we want to talk to your manager!"
"Hey, Roy, you wanna talk to these girls?"
"I don' wanna talk to 'em. You do it."
We laugh.
One of the girls comments, "Damnit, I live ontop of the hill and I don't wanna walk up John Carlson. He was our ride... Hey, you, Ray or whatever your name was, I demand you give us a ride for the way we've been treated!" *John Carlson is a hill with no more than a 35 degree incline RIGHT ACROSS THE STREET.
Roy looks at them, then looks at me, and winks.
"Well, I personally can't do it, but I will be more than happy to send *name withheald* here to take you three home."
"Roy," I say in a pleading tone, "I haven't had a breakthrough with my psychologist yet."
"Oh, you'll be okay."
"But, I'm weak sir, I've had the urges all day."
Black girls chimes in.
"Boy, you ain't gonna kill us quit playing and let's go, sheeeeit."
We both look at her with horrific stares.
"He's.....He wouldn't kill you..."
"Sir, please, if I have to go back to the prison they'll eat me alive. I don't want to rape again. If I have to drive them I won't be ale to control it!"
Their faces turned white as chalk.
"That last girl," I begin to sob and claw at my face, "I can still hear her screams! I didn't want her to die! But I couldn't control myself." Here my voice dropped to a purposeflly audible whisper. "I didn't mean to rape her to death." and I start crying.
They BOOKED! They were gone quicker then you can say, "Say what?"
And then we bust up laughing.

meatloaf231:

Sayvara:
Rationality and calmness

Man, you killed it by being all rational and calm. Now everyone's going to feel weird posting stuff here.

EDIT: Well, maybe not Necroswanson, but I don't think he feels anymore.

Nothing is colder than the Necroswansons heart....Naw, I used to workk customer care for a cell company. I helped, I made a difference. However calmness and rationale is always met, for me atleast, with epic amounts of irationality.

User was banned for: The hypocrisy is KILLING me.. (Permanent)
Gone Gonzo
Posts: 3587
Joined: 6 Aug 2008

TheNecroswanson:

"Roy," I say in a pleading tone, "I haven't had a breakthrough with my psychologist yet."
"Oh, you'll be okay."
"But, I'm weak sir, I've had the urges all day."
Black girls chimes in.
"Boy, you ain't gonna kill us quit playing and let's go, sheeeeit."
We both look at her with horrific stares.
"He's.....He wouldn't kill you..."
"Sir, please, if I have to go back to the prison they'll eat me alive. I don't want to rape again. If I have to drive them I won't be ale to control it!"
Their faces turned white as chalk.
"That last girl," I begin to sob and claw at my face, "I can still hear her screams! I didn't want her to die! But I couldn't control myself." Here my voice dropped to a purposeflly audible whisper. "I didn't mean to rape her to death." and I start crying.
They BOOKED! They were gone quicker then you can say, "Say what?"
And then we bust up laughing.

I can die happy now.

seriously, funniest thing i have heard in ages.

U R GOD. Just for scaring the crap out of a couple of brats.

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

@Necro
Epic. I must say. Epic.

BANNED
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Joined: 29 Nov 2007

Reaperman Wompa:

I can die happy now.

seriously, funniest thing i have heard in ages.

U R GOD. Just for scaring the crap out of a couple of brats.

Portkins:
@Necro
Epic. I must say. Epic.

Glad I could amuse you with my stories good people. :)
But, even the damned tire, and I must take my rest, that I may arise renewed, and read more of these awesome stories, and maybe tell a few more myself.

User was banned for: The hypocrisy is KILLING me.. (Permanent)
Gone Gonzo
Posts: 2454
Joined: 1 Sep 2008

Necroswanson that was the best.

This is a great thread.

Paperboy
Posts: 49
Joined: 30 Aug 2008

I just want to say TheNecrosawnson you sir are awesome :D.

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

You helped me get through that spreadsheet, necro! I can finish this paperwork! I can do it! I can-- *passes out*

Paperboy
Posts: 41
Joined: 15 Jul 2008

I used to work in a video game store on the shadier side of town and we'd have a few colorful customers come in per day. This one group, I can only assume a mom, her sister, and the mom's kid. The sister was trading in video games and the mom already had an attitude about her anyway just for having to demean herself by being in 'this store.' Well, the kid decides she has to go to the restroom, ours are not public and we just point everyone to the restaurants next door.
"What do you mean we have to go next door, you guys have a bathroom right?"
"Yes, ma'am but it's not a public restroom."
"Well this is BS, he's not going to make it next door and needs to go now"
"Sorry ma'am but store rules are only employees behind the counter."
"But he has to go now and he won't make it."
"Like I said the restaurant is over there, and only employees behind the counter."
The woman takes her kid out, opens the door to her car, and has her kid piss in the parking lot. While this was going on I tell the sister that because of her sister's actions I would have to dock everything she was trading in. I didn't say how much but she went from $25 to 25 cents.

At a midnight sale for NCAA 2007, a man claimed I was a racist for giving him 2 cents for Madden 2001. This scenario played out many times while I was there.

This one group wanted me to refund them for gas because they had drive from two towns west to shop at our store. We refused, they said they'd never shop there again, and they were in the next week.

One woman didn't like the fact that we don't do cash refunds, a store policy that was on the front door and in front of every register. She walked out of the store, walked back in, and said that her kid in her car said it wasn't the right one. We didn't have the right one, I don't remember what the game was. She demanded her money back and we pointed out the no cash refund policy clearly written on the door, in front of the registers, and now on her receipt. She stormed out but not after getting her fat ass stuck between two case racks and kicking the one by the door. As she left I yelled 'thanks for shopping with us today.'

If I remember more I'll say something.

Copy Clerk
Posts: 123
Joined: 14 Aug 2008

gotta love it when co-workers play along with the madness. I've done some work for a thrift store and one day a customer approaches me for a price check on a piece of furniture (antique chest). So I went to find the guy who does the pricing and ask him here's the ensuing convo.

me: "I need a price check on a chest"
him:"which one?"
me: "The one that would fit a small child"
him:looks at me for a second "show me" follows me out
me: "that one there"
him:"That chest could easily fit two small children if not an adult" turns to customer "$150"
me: "no way you could get an adult in there"
him:"you could if you lean on the top"

he's such a straight laced guy too I'd never expect he'd be completely deranged, I spent the rest of the time talking to him about German dungeon pron and BDSM.

Gone Gonzo
Posts: 1065
Joined: 27 Aug 2008

My best stories are from a few years ago when I worked at a Shell Petrol Station.

A farmer came into the garage on a hot summer afternoon, grabbed a small AND a large cig lighter powered fan for his vehicle and joins the line. He gets to the front of the line and holds up both boxes. The small fan has a picture of a car on it, with the fan set up inside it. The larger box had the same idea, but with a big wagon instead.

The guy looked at me and said "so you have a fan for cars and one for trucks, do you have any for a tractor?"

A woman behind him nearly pissed herself laughing and I bit my lip so hard it bled. After about 10 minutes of me telling the game to just pick whichever will fit in his cab and to ignore the picture on the front, he informed me that I was unhelpful, left both boxes and told me he'd phone my boss in the morning to order one in for him.

Seriously though, what a tool. I was pretty close to grabbing one of the boxes and just drawing a tractor on there but I didn't want to insult the dude's intelligence.........further.

After a few years of several jobs like this I tend to stay away from jobs dealing with the public as I now have ZERO time for morons and end up telling them how much of a tool they are. If anyone's seen Randall from the Clerks films/series.....yup, that's me.

Beat Writer
Posts: 210
Joined: 2 Jan 2008

You want some really funny stories on this? Check the SA forums, comedy goldmine.

Copy Clerk
Posts: 123
Joined: 14 Aug 2008

rougeknife:
You want some really funny stories on this? Check the SA forums, comedy goldmine.

http://www.workorspoon.com/default.asp is dedicated to this and things like it.

Press Junketeer
Posts: 367
Joined: 11 Oct 2007

TheNecroswanson:

"Roy," I say in a pleading tone, "I haven't had a breakthrough with my psychologist yet."
"Oh, you'll be okay."
"But, I'm weak sir, I've had the urges all day."
Black girls chimes in.
"Boy, you ain't gonna kill us quit playing and let's go, sheeeeit."
We both look at her with horrific stares.
"He's.....He wouldn't kill you..."
"Sir, please, if I have to go back to the prison they'll eat me alive. I don't want to rape again. If I have to drive them I won't be ale to control it!"
Their faces turned white as chalk.
"That last girl," I begin to sob and claw at my face, "I can still hear her screams! I didn't want her to die! But I couldn't control myself." Here my voice dropped to a purposeflly audible whisper. "I didn't mean to rape her to death." and I start crying.
They BOOKED! They were gone quicker then you can say, "Say what?"
And then we bust up laughing.

Funny, very funny... mind you had *I* been your manager I would have friggin' crucified ya but since Roy was obviously in on it: thumbs up to both of ya. :)

EDIT: Keep posting hillarious stuff! I have this habit of reading the first post to these !question" threads and then posting my own opinion before taking in everyone else's. So never mind my boring, rational response until you've let us hear your funny anecdotes. :)

/S

Gone Gonzo
Posts: 2770
Joined: 13 Feb 2008

Portkins:
You helped me get through that spreadsheet, necro! I can finish this paperwork! I can do it! I can-- *passes out*

Hey... HEY!

WAKE UP. You aren't done yet!

Paperboy
Posts: 42
Joined: 21 Aug 2008

rougeknife:
You want some really funny stories on this? Check the SA forums, comedy goldmine.

i think that this is so god damned hilarious because its making fun of others stupidity, which is but oh so much fun to do

Pulitzer Laureate
Posts: 898
Joined: 27 May 2008

meatloaf231:

Portkins:
You helped me get through that spreadsheet, necro! I can finish this paperwork! I can do it! I can-- *passes out*

Hey... HEY!

WAKE UP. You aren't done yet!

Oh, ugh, damnit! I almost forgot to check those balances and... fluff that.. pillow... Zzz...

Gone Gonzo
Posts: 2166
Joined: 23 Dec 2007

[score]DISAPPEARING ACT[/score]

CUSTOMER: "Hi, can I have 6 coffees? I'm just going to go to the ATM and get some money"
ME: "Okay"

3 hours later

CUSTOMER: "Where's my coffee?"
CO-WORKER: "When did you order?"
*dirty look*
CO-WORKER: "Okay...We'll make the order for you again if you want"
CUSTOMER: "Okay...I just have to get some money first. Will it be ready when I come back?"
CO-WORKER: "Yeah, sure"
*customer walks away*
ME: "Nooooooooo!"

[underscore]SCAMMER GETS THE MESSAGE[/underscore]

REGULAR CUSTOMER: "Hey, can I get a free coffee from one of these?"
*hand Hey Joe a voucher that expired 3 months ago*
ME: "No...unfortunately this expired 3 months ago"
REGULAR CUSTOMER: "I'm a regular here"
ME: "Yes...I still can't validate that."

*customer leaves in a huff, comes back the next morning*

REGULAR CUSTOMER: "Hey, can I get a free coffee from one of these?"
CO-WORKER: "Sorry, this ran out about 3 months ago"
REGULAR CUSTOMER : "But I'm a regular here!"
CO-WORKER: "I know, but we can't just give you free coffee. I mean, I wish I could but we'd make no money"

*Customer walks away in a huff*

This went on for a week before he cottoned onto the fact that it WASN'T GOING TO WORK. No matter which staff member he approached, they just wouldn't validate his 3-month old coupon.

On the Record
Posts: 5674
Joined: 2 Dec 2007

Necro, I wish I could meet you in person and shake your hand.

Ok, here goes the happenings of two days ago.

This woman came up to me and wanted her money back for some yogurt gone wrong.
"Yeah sure," I say pulling out a SINGLE packet of yogurt.
THis is where she seems to get stupider by the moment. The yogurt was out of date by half a week and had a Reduce To Clear sticker on it for a cheaper price. When it has a RTC sticker, it basically means you eat it quickly or it'll go off in a few days so we sell it cheap.

I look at the woman and ask her when she bought it.
"About a week ago."
"I'm not sure that's our problem sorry. If it was off when we sold it to you then we could give you a full refund."
"What?! No, I bought that here and when I opened it yesterday it was off!"
"But the due date was almost a week ago and it is an RTC."

The she blows, shooting off the usual comments with "This is bullshit!" "Woolworths is trying to take more money from me!" "I want your manager."
Since I was the only one there, I had to deal with this woman.

By the end I begrudgingly gave her money back just to get her to fuck off. I gace her all 50 cents back! As she left she gave me one of those snide comments,
"I'll be phoning your boss later!"

Haha bitch, still haven't heard back from him.

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