So... I got Origin from EA. (A Review) (Image Heavy)

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So... the new Humble Bundle resulted in me installing the Origin distribution platform.

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The much-maligned platform was plunged into instant infamy with its lack of features, forum-account banning, EULA, and general inferiority to Steam. I said I didn't want to bother with it, and the "THOU MUST USE ORIGIN" games didn't appeal to me that much. So I never had. Now that I want to play The Sims 3 with expansions, though, I finally cracked and got it.

So... how is it? Let's find out.

Note that this review won't cover the EULA, because A. it's boring and B. apparently, Steam and EA are on equal footing there, now.

INSTALLATION
Installing was a breeze (not accounting for the horrendous lag that came with the introduction of the Humble Bundle). Once I downloaded the installer, I was greeted with a clean grey-and-white installation wizard (no image). After selecting a location of install, it then asked if I wanted shortcuts, Origin to boot on Windows boot, Origin kept up to date, and "Share Hardware Specifications". It's pretty much the same thing that Valve asks for, but I unchecked the box anyways.

The client installed quickly, and then it booted. It promptly asked me to register an account. HOWEVER, to my pleasant surprise, it claimed that a classic EA account was perfectly serviceable as an Origin account. I have one of those from playing Mirror's Edge. I quickly plunked in the name and password, and boom - I was in.

FIRST IMPRESSION
On the whole, first impressions are good. The client immediately dropped my library in front of me, where it's taken the gog.com approach of showing all my games by cover on a grid (I immensely prefer this to Steam's giant list of doom). Unlike gog.com, you cannot move them into groupings of your choice, but they are kept in alphabetical order, which is fine.

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Immediately, the client can tell that I have Alice: Madness Returns and Mirror's Edge on Steam, as well as a physical copy of The Sims 3. Curiously, Mirror's Edge is marked as "already installed" while Alice is marked as not. Oh well.

INSTALLING THE BUNDLE STUFF
I use the "Redeem Product Code" option in the Origin menu to redeem my Sims 3 key, and begin downloading.

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Well, this is awkward. The platform differentiates between my physical copy of the Sims 3 and my digital copy. Thankfully, there's a "Hide Game" option if you right click on the game icon, so I go ahead and hide my physical copy. Now everything is going smoothly.

BUYING A GAME
Something I've always wanted but couldn't access on Steam is the Time Trial Pack for Mirror's Edge. I may as well grab it now.

Here's the Origin and Steam stores side by side.

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As you can see, they aren't really all that different. Looking up Mirror's Edge in the search box finds me the trials.

The page is clean and to-the-point. The price is easy to see, there's a clear "YOU NEED THIS BASE GAME" warning, a game cover, and some pictures. Clicking the picture scrolls down the the HD Photos box below, showing some impressive high-resolution pics of the game (or, in this case, the base game). Further down is a box with a sales pitch, game information and description and a tab that shows the system requirements.

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I buy it. The buying is pain free. It requests a credit card or Paypal account. I enter my credit info, and it pops up a card logo once you've done so, which helps you verify that you entered it right.

The game promptly ejects to my library, so let's install it.

After downloading the pack, I can install it by hovering over the game cover and clicking the "Install" button in the resulting info balloon. You run installed games the same way.

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<record scratch>

"Please reinstall Mirror's Edge"

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INSTALL REPAIR
Oh well. I right-click the game and see a "Repair Install" button.

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The repair analyzer reaches speeds of a hundred MB/s as it analyzes the Steam installation of the game. It then churns for a bit, decides that around 3 GB of the 7 need to be redownloaded, and gets to work. Better than a complete reinstall, I suppose.

INTERFACE
OK, stuff is churning, so let's actually look at the interface.

Right clicking on a game tile in the library will open a menu. The menu has Play, Show Information, Options and Add To Favorites on it, as well as context sensitive stuff (like Pause Download). The options menu is pretty simple, in Mirror's Edge, it's literally just a "Command Line" argument and the ability to remove the Origin in-game interface.

On the upper library bar, you have the ability to refresh the library, show the library by platform (PC/Mac), or show by what you've played this week, your favorites list, what's currently downloading, what you've hidden from the main list, which games have been installed, and which games are not from Origin.

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The Origin menu has a redeem code option, a refresh-the-library option, a "manually add games" option, and "Launch Featured Today". I don't know what this does, clicking it just tells me that I don't have any featured items. There's also application options, profile/privacy, offline mode, log off and exit program.

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The Friends menu has links to the Friendlist (so alone ;__;) , Add-A-Friend, change avatar (?), an option to start a group chat and the ability to set your status to online, away and invisible.

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The Help menu links to the documentation (complete with a button allowing a live chat or computer-call to a EA support representative, a very nice touch), the forum, and the "About" screen.

SETTINGS
The Settings screen has the standard array of general settings, notification settings, overlay settings and advanced settings.

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There are a few options in the "Advanced" screen that I quite like. Not only can you select where your games are installed to, you can also choose where the installers are installed to, and whether or not you wish to keep them after use. It also has an option that lets you enable or disable the program that allows Origin to interact with certain hotpots on the internet.

At the bottom of the Advanced list is the hardware specifications sharing checkbox (unchecked from installation)... as well as a "share system interacton data" checkbox (checked by default).

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Thanks for the option to uncheck it, Origin, but you should have put that in front.

The Account/Privacy screen is similar to the normal settings screen (no picture, too much personal info on it) with the normal expected options on it, as well as a tab dedicated to order history and your payment options (again, a cool touch).

(No more images due to glitching, sorry.)

STORE CONTENT
Clicking the "Deals" tab was the most depressing moment of the day. It's entirely empty aside from full-price preorders. Steam has them beat so very, very, VERY badly here.

The Free Games tab, however, has a decent selection to look through. There's eight games there as of right now.

Currently, there are only four demos on the Demo tab.

The Origin library is small, smaller than gog.com. This makes sense, as it only sells EA games. It's notable, however, that they also sell console titles through the Origin service, complete with free shipping at the moment (the only thing of note on the deals tab), and even PC discs, in some cases.

OFFLINE MODE:
I didn't test this very thoroughly, but I did test it a bit. If you're logged into Origin on computer A, and Computer B attempts to log in, you'll be offered the option on computer B to either force computer A into offline mode, or go into offline mode itself. This is a good way to do it. Once in offline mode, the game library remains open and playable. If you attempt to log in with no internet connection, the client appears to store the username and password on your computer, so if you enter your login information, you'll "log in" to offline mode. Assuming I didn't get any of that wrong, this is a perfectly serviceable and useful offline-mode. If anyone can verify a "You Must Check In" time limit, please comment.

OVERALL?
The client is sleek.
The client is entirely functional.
The client appears to be glitch free.
The client's offline mode is nigh-perfect.
There's an in-client Phone-For-Help option.
There are fairly extensive options.
There is an order history tab.

The online store is cringe-worthy.
The data sharing options are defaulted to "on" (but you can turn them off).
There appears to be some slight compatibility issues with games bought from Steam.

FINAL VERDICT:
I can't speak for Origin before, but it's working great now. I actually love the appearance and function of Origin, and wish that Steam ran this way. You won't be making all your purchases at this store, though. In fact, many of you won't even use the store at all.

If you plan on attacking Origin over EULA tomfoolery, go ahead. If you're annoyed by the forced use of it, go ahead and complain. If you plan on attacking it for function, though... think twice.

A-, would recommend.

PS. A cookie goes to whoever can figure out what order I took the screencaps in.

lacktheknack:
PS. A cookie goes to whoever can figure out what order I took the screencaps in.

Well then, I'll rise to the challenge.








EDIT: Moved number 3 to number 1, while 1 became 2 and 2 became 3.

EDIT 2: Reverted back to original post. Kept the first edit tag because I find it strangely amusing to read aloud.

Hjalmar Fryklund:
snip

You were pretty close. Not quite, though!

For the most part, Origin does exactly what Steam does, and it does some things better.

PS: The Steam EULA is not exactly better than Origin's...

Nice review. I have to disagree about the library view, I prefer Steam's List of Doom. Otherwise, agree that by itself, the Origin client isn't offensive.

Battlefield 3 will make you jump through an additional hoop, though.

I haven't got any need to get it at the moment, but I have an EA account so at least it will be simple, which was very helpful to know, thank you. If I get Titan and Dragon Age Inquisition I guess I will have to install it, but it's good to know that it works much like Steam. The only downside seems to be prices from what I have heard, but then again I rarely buy games anyway unless they are on sale.

lacktheknack:

FIRST IMPRESSION
On the whole, first impressions are good. The client immediately dropped my library in front of me, where it's taken the gog.com approach of showing all my games by cover on a grid (I immensely prefer this to Steam's giant list of doom). Unlike gog.com, you cannot move them into groupings of your choice, but they are kept in alphabetical order, which is fine.

Actually, if I'm not mistaken, Steam has 3 or 4 different display modes for your games list. The giant list of doom is just the default one (and personally the one I prefer as searching through 100+ images which may not even have the game's title for the game I want is cumbersome) but you can switch it to have a grid of images and a few other modes with some buttons on the top right corner I believe (I can't check steam atm to verify)

Other than that good review and about the same as what I thought when I installed Origin for the first time yesterday (after scrubbing myself for a few hours to get the feeling of being unclean off me)

Sight Unseen:

lacktheknack:

FIRST IMPRESSION
On the whole, first impressions are good. The client immediately dropped my library in front of me, where it's taken the gog.com approach of showing all my games by cover on a grid (I immensely prefer this to Steam's giant list of doom). Unlike gog.com, you cannot move them into groupings of your choice, but they are kept in alphabetical order, which is fine.

Actually, if I'm not mistaken, Steam has 3 or 4 different display modes for your games list. The giant list of doom is just the default one (and personally the one I prefer as searching through 100+ images which may not even have the game's title for the game I want is cumbersome) but you can switch it to have a grid of images and a few other modes with some buttons on the top right corner I believe (I can't check steam atm to verify)

Other than that good review and about the same as what I thought when I installed Origin for the first time yesterday (after scrubbing myself for a few hours to get the feeling of being unclean off me)

Seriously? Steam does that?

brb, experimenting.

TomWiley:
For the most part, Origin does exactly what Steam does, and it does some things better.

PS: The Steam EULA is not exactly better than Origin's...

That's why I didn't talk about it. I'm not a EULA expert, but the two EULAs seem to be equally "bad" so there didn't seem to be a point in comparing them.

lacktheknack:

Seriously? Steam does that?

brb, experimenting.

Steam has done that for ages. Also If you think the mirrors edge reinstall was bad, it forced me to install battlefield 3 about 4 times on release day before it would launch. So if it still having issues like that it can GTFO. Also whats mod support like?

flarty:

lacktheknack:

Seriously? Steam does that?

brb, experimenting.

Steam has done that for ages. Also If you think the mirrors edge reinstall was bad, it forced me to install battlefield 3 about 4 times on release day before it would launch. So if it still having issues like that it can GTFO. Also whats mod support like?

The Mirror's Edge reinstall wasn't "bad". Hell, it was positively glorious compared to what I was expecting. I thought that I'd have to reinstall from the ground up, but an install-repair worked just as well. I wasn't expecting the Steam version to work in Origin, after all.

Also, the Sims 3 mods just fine, the same as the physical copy. Since you have access to the game's files through your Windows explorer, there's no reason that modding wouldn't work. There's no Steam Workshop equivalent, but I don't care for Steam Workshop, so I don't mind.

lacktheknack:
On the whole, first impressions are good. The client immediately dropped my library in front of me, where it's taken the gog.com approach of showing all my games by cover on a grid (I immensely prefer this to Steam's giant list of doom). Unlike gog.com, you cannot move them into groupings of your choice, but they are kept in alphabetical order, which is fine

image

You should use these buttons.

Origin doesn't have these options. It's cover art or go home.
Edit: sadly I have been ninja'd. I got purdy picture though. Purdy picture will do?

This actually makes me happy. I am currently on a self-imposed EA embargo - which I've accidentally broken once or twice - but I'm glad to hear that Origin is on the right tracks. From your pictures I actually like the aesthetics better than Steam's. Perhaps the day I feel comfortable buying EA games again draws nigh?

Thanks for writing this =)

It's good to hear the program isn't as bad as the horror stories have lead me to believe. I was considering getting the humble bundle just because I've always wanted to try the sims, so at least my trepidation is no longer based on having to use origin. Now its based on the fact that less than a week ago I got a different bundle with something like 5 games I need to play. The backlog she grows...

Also, thanks for the heads up on the second privacy related checkbox.

Fluffles:
You should use these buttons.

Origin doesn't have these options. It's cover art or go home.

I've been told, yes.

Thankfully, Cover Art is my favourite layout, so yay!

wait, you installed Origin *just* for the sims 3?

*pats* its allright....

now, if you have checked at certain places, we could have told you that you dont NEED origin unless you want to patch past a certain point. (assuming you arent just only a digital user)
i havent patched past season and supernatural myself, but then i have the physical copies.
if you only wanted digital versions then yeah you *do* need Origin...but turns out, if you have the original old disk based ones that came out at the start (ie the 2gig flash drive edition ect) you can just tell the EADM/Origin to go <expletive deleted> itself.
up to a point.
the launcher WILL whine every time you use it (dont use it for anything but checking your patch needs and installing Sims3Pack files is what i do)
and every expack you install from disk will ALSO want access to Origin or EADM, but since (i) had the physical copy it had to take its medcine and not have its little playthings.

im not sure if that works with university and the mermaid pack, and while i would love a houseboat, im not going to be able to cut it with my sims machine. had to play windowd once i installed supernaturals lol.

but yeah. if you are lucky (or started at the begining) with the old disks, back when patches were regional...yo can get away with more. you may have to put up with the game demanding stuff (but a simple shortcut to the game .exe rather than the launcher helps fix that) but you *can* haz some sims3 without origin, providing you are willing to sacrifice some areas. like using the store, messaging ect and not using the social functions.
which a fair few of us dont actualy USE XD becasue sims is a 1 player game. if we wanted the multiplayer, wouldnt we be playing the Sims Social?

lacktheknack:

Hjalmar Fryklund:
snip

You were pretty close. Not quite, though!

Right, I went back and realized I should have read your OP and examined your screencaps more carefully.

The image listed as number three in my original guess should be listed as the first one (since that one was taken before you downloaded/purchased the Sims expansions).

I'll have to make an edit now.

EDIT: Nevermind, back to square 1 :P

Hjalmar Fryklund:

lacktheknack:

Hjalmar Fryklund:
snip

You were pretty close. Not quite, though!

Right, I went back and realized I should have read your OP and examined your screencaps more carefully.

The image listed as number three in my original guess should be listed as the first one (since that one was taken before you downloaded/purchased the Sims expansions).

I'll have to make an edit now.

Actually, you had that part correct. I realized I wanted to take screenies after the fact, so I stuck them in the "Hidden" folder. >:D

Silverbane7:
wait, you installed Origin *just* for the sims 3?

*pats* its allright....

now, if you have checked at certain places, we could have told you that you dont NEED origin unless you want to patch past a certain point. (assuming you arent just only a digital user)
i havent patched past season and supernatural myself, but then i have the physical copies.
if you only wanted digital versions then yeah you *do* need Origin...but turns out, if you have the original old disk based ones that came out at the start (ie the 2gig flash drive edition ect) you can just tell the EADM/Origin to go <expletive deleted> itself.
up to a point.
the launcher WILL whine every time you use it (dont use it for anything but checking your patch needs and installing Sims3Pack files is what i do)
and every expack you install from disk will ALSO want access to Origin or EADM, but since (i) had the physical copy it had to take its medcine and not have its little playthings.

im not sure if that works with university and the mermaid pack, and while i would love a houseboat, im not going to be able to cut it with my sims machine. had to play windowd once i installed supernaturals lol.

but yeah. if you are lucky (or started at the begining) with the old disks, back when patches were regional...yo can get away with more. you may have to put up with the game demanding stuff (but a simple shortcut to the game .exe rather than the launcher helps fix that) but you *can* haz some sims3 without origin, providing you are willing to sacrifice some areas. like using the store, messaging ect and not using the social functions.
which a fair few of us dont actualy USE XD becasue sims is a 1 player game. if we wanted the multiplayer, wouldnt we be playing the Sims Social?

1. The Humble Bundle expansions were digital. Those are what I wanted to use, and you need Origin to even download them.

2. Why have the launcher fuss at me when I can make it happy?

3. Why not use Origin? You'll notice I gave it an A-.

EDIT: 4. I also want the Mirror's Edge Time Trials pack.

EDIT: 5. I may use my other Humble Bundle keys as well. Multiple backups is never a bad thing.

I installed Origin for the Humble Bundle 2 days ago, and still have yet to get past the login screen. I'm told I already have an account with my email, but whenever I try to actually log in with it it doesn't exist. I can activate the reset password feature, but the emails never get sent. I had to create a whole second email address and second Origin account just in order to be able to access the actual help, which I had to wait an hour for. The help assistant guy managed to send emails to my original account just fine, and sent the reset email to my original email address where it all worked fine.

Or so I thought.

Actually it reset the password on my second account despite having nothing to do with that account, and now I'm in the process of waiting another hour to contact someone in order to try to get it sorted out again.

My overall opinion of Origin? Not so great, right now. I thought the Humble Bundle thing was a smart move by EA to get people on its platform, but I think it might work a little better if they'd actually made the damn thing work first. There's also warnings all over the site saying that Humble Bundle codes can't be redeemed right now, not that I got far enough to even try.

I just don't trust ea with digital content and I'm sure if they have the opportunity they will do something to origin to be able to squeeze some marketing dollars out of it, like adding back in the spyware.

lacktheknack:
Actually, you had that part correct. I realized I wanted to take screenies after the fact, so I stuck them in the "Hidden" folder. >:D

Dang, I forgot to note that Sims was not not tagged as new anymore! >_<

in which case then, you used the correct path to the desired affect lol :)

Origin is the only way to realy use EA products from a digital standpoint.

*captcha : Kitten Mittens? my kittens only play with gloves and shoes hehe*

Lunncal:
I installed Origin for the Humble Bundle 2 days ago, and still have yet to get past the login screen. I'm told I already have an account with my email, but whenever I try to actually log in with it it doesn't exist. I can activate the reset password feature, but the emails never get sent. I had to create a whole second email address and second Origin account just in order to be able to access the actual help, which I had to wait an hour for. The help assistant guy managed to send emails to my original account just fine, and sent the reset email to my original email address where it all worked fine.

Or so I thought.

Actually it reset the password on my second account despite having nothing to do with that account, and now I'm in the process of waiting another hour to contact someone in order to try to get it sorted out again.

My overall opinion of Origin? Not so great, right now. I thought the humble bundle thing was a smart move by EA to get people on its platform, but I think it might work a little better if they'd actually made the damn thing work first. There's also warnings all over the site saying that Humble Bundle codes can't be redeemed right now, not that I got far enough to even try.

I'm actually having a slightly similar problem, in that my Account Settings has a message saying "You haven't validated your account, please check your email". No emails on that front, despite resending several times. It still works for the time being, so I didn't bring it up.

Also, I had no trouble redeeming my key, even though it had the message saying "CANNOT REDEEM KEYS" (yes, I'm bone-headed enough to try anyways), so clearly someone didn't get a memo somewhere.

I've no doubts that the software (mostly) works as advertised.

My problem with Electronic Arts has always been strictly personal.

Comes from spending several years being treated as a "criminal" and called "stupid" by the company after participating group complaints about their software (Spore/SecuROM) not working and causing problems.

Thanks for this review though. It's always good to know more about your enemy. ;)

lacktheknack:
I'm actually having a slightly similar problem, in that my Account Settings has a message saying "You haven't validated your account, please check your email". No emails on that front, despite resending several times. It still works for the time being, so I didn't bring it up.

Also, I had no trouble redeeming my key, even though it had the message saying "CANNOT REDEEM KEYS" (yes, I'm bone-headed enough to try anyways), so clearly someone didn't get a memo.

As far as I can tell, the email systems EA uses are just terrible. I've had very similar problems trying to play The Old Republic, which requires a one-time password sent by email every so often to log in. My friend has had it even worse, and was once unable to use his subscription for about a week because of it, though they did refund it in the end.

Emails from EA are just a crapshoot, sometimes you'll get them right away, sometimes you'll get them hours or days later, and sometimes they won't come at all no matter how many you request. Considering I know from personal experience that it has been like this for a good few months at least, I doubt they're planning to fix it any time soon.

I still don't have any trust for EA so I will continue to avoid their platform. It sounds like it is a slightly worse functioning version of Steam, missing a few of the Steam features I use, like Steam Cloud and Steam Workshop. But even if it was better than Steam I wouldn't use them, as I have no trust for that company.

Amir Kondori:
I still don't have any trust for EA so I will continue to avoid their platform. It sounds like it is a slightly worse functioning version of Steam, missing a few of the Steam features I use, like Steam Cloud and Steam Workshop. But even if it was better than Steam I wouldn't use them, as I have no trust for that company.

It does have cloud function, for what it's worth. Should have mentioned it.

lacktheknack:

Amir Kondori:
I still don't have any trust for EA so I will continue to avoid their platform. It sounds like it is a slightly worse functioning version of Steam, missing a few of the Steam features I use, like Steam Cloud and Steam Workshop. But even if it was better than Steam I wouldn't use them, as I have no trust for that company.

It does have cloud function, for what it's worth. Should have mentioned it.

That's good, I do like to see Origin improving from the mess it was. While I don't want to use it I am happy to see competitors to Steam, as long as we don't end up in some wasteland where every major publisher has their own digital distribution platform and only sells their most popular titles through it.

The two companies I just have an almost total lack of trust in, and so try to avoid their products, is Ubisoft and EA. I already have so many great games to play that I have not even noticed.

Alright, as a continuation of what I was saying before, I now feel the need to warn everyone to stay away from Origin and EA regardless of how cheap the games are. At this point I would feel ripped off if I had paid them even 1 penny, luckily the money for the Humble Bundle went to charity, and some of the games were available on steam. The customer service requires you to wait over an hour before you speak to anyone, and in my case (the 2nd time I've had to contact them with the same problem detailed in my earlier post, I have yet to even be able to log in to Origin with my account), the first thing they'll say is "I'll look into it, one moment." and then disappear for over an hour. I left that conversation, and the waiting time to speak to someone else has now raised to "over an hour".

I'll be obtaining my games through other means, and EA won't see another penny from me if I can help it. I highly recommend others do the same.

If you're interested in the Humble Bundle, my recommendation is to give money to charity separately and then obtain the games through an "alternate" method. That way you at least wouldn't be actively damaging the game industry by rewarding the incompetence and sheer indifference to its failings of Origin and EA's service in general. It boggles my mind that a company this large and successful can fail at such basic features.

Lunncal:
Alright, as a continuation of what I was saying before, I now feel the need to warn everyone to stay away from Origin and EA regardless of how cheap the games are. At this point I would feel ripped off if I had paid them even 1 penny, luckily the money for the Humble Bundle went to charity, and some of the games were available on steam. The customer service requires you to wait over an hour before you speak to anyone, and in my case (the 2nd time I've had to contact them with the same problem detailed in my earlier post, I have yet to even be able to log in to Origin with my account), the first thing they'll say is "I'll look into it, one moment." and then disappear for over an hour. I left that conversation, and the waiting time to speak to someone else has now raised to "over an hour".

I'll be obtaining my games through other means, and EA won't see another penny from me if I can help it. I highly recommend others do the same.

If you're interested in the Humble Bundle, my recommendation is to give money to charity separately and then obtain the games through an "alternate" method. That way you at least wouldn't be actively damaging the game industry by rewarding the incompetence and sheer indifference to its failings of Origin and EA's service in general. It boggles my mind that a company this large and successful can fail at such basic features.

Meh, Steam has done worse to me.

Why have they done worse? Because my problem happened during the Summer Sale, where the servers were constantly crashing and the tech support was nearly killed off.

EA's suffering even heavier load than that (over seven million copies or so sold in two days), so this really isn't being fair. If the tech support acted like this in, say, three weeks, after the EA Bundle rush has died down, then I'd say that you're in the right to write them off entirely. As is... I think you're overreacting.

Besides, you got five Steam keys. I doubt you feel ripped off for a penny if you actually consider the whole bundle.

lacktheknack:

Lunncal:
Alright, as a continuation of what I was saying before, I now feel the need to warn everyone to stay away from Origin and EA regardless of how cheap the games are. At this point I would feel ripped off if I had paid them even 1 penny, luckily the money for the Humble Bundle went to charity, and some of the games were available on steam. The customer service requires you to wait over an hour before you speak to anyone, and in my case (the 2nd time I've had to contact them with the same problem detailed in my earlier post, I have yet to even be able to log in to Origin with my account), the first thing they'll say is "I'll look into it, one moment." and then disappear for over an hour. I left that conversation, and the waiting time to speak to someone else has now raised to "over an hour".

I'll be obtaining my games through other means, and EA won't see another penny from me if I can help it. I highly recommend others do the same.

If you're interested in the Humble Bundle, my recommendation is to give money to charity separately and then obtain the games through an "alternate" method. That way you at least wouldn't be actively damaging the game industry by rewarding the incompetence and sheer indifference to its failings of Origin and EA's service in general. It boggles my mind that a company this large and successful can fail at such basic features.

Meh, Steam has done worse to me.

Why have they done worse? Because my problem happened during the Summer Sale, where the servers were constantly crashing and the tech support was nearly killed off.

EA's suffering even heavier load than that (over seven million copies or so sold in two days), so this really isn't being fair. If the tech support acted like this in, say, three weeks, after the EA Bundle rush has died down, then I'd say that you're in the right to write them off entirely. As is... I think you're overreacting.

Saying "Hold on a moment" and then leaving for good isn't even the worst of my problems, just the straw that broke the camel's back.

Over the past two days since I bought that bundle, I've had my account password fail, I've had emails from several different EA sources all (literally all of them) fail to be delivered despite it clearly saying they have, I've been completely unable to receive tech support at all in the first place without breaking their rules, creating a second email account, and creating a second Origin account, I've waited over an hour for tech support to talk to me in the first place, then been told the problem is fixed and had my issue closed before finding out shortly after it hadn't, then had to wait until the next day before being able to access tech support once more (after waiting another hour). Finally, after all this, the tech support merely says "Hold on a moment, I'll look into it" and disappears for good. That isn't even the end of it, really, because after exiting that conversation I immediately tried again only to find that the tech support is all gone again, and won't be back for an indeterminate amount of time that is above 1 hour, so I'll probably have to wait another day.

And then to top off all of that, this isn't even the first problem like this I've had with EA, and they were just as bad a couple of months ago when I had issues with my Star Wars: The Old Republic account, and they weren't under any unusual amount of strain at all. At the end of that issue (after several different conversations, each with hours of waiting beforehand), I found out they couldn't fix the problem and I'd just have to delete the character and start again.

Overreacting? I don't think so. Actually I think I was pretty dumb to keep giving EA chances for this long.

Lunncal:

lacktheknack:

Lunncal:
Alright, as a continuation of what I was saying before, I now feel the need to warn everyone to stay away from Origin and EA regardless of how cheap the games are. At this point I would feel ripped off if I had paid them even 1 penny, luckily the money for the Humble Bundle went to charity, and some of the games were available on steam. The customer service requires you to wait over an hour before you speak to anyone, and in my case (the 2nd time I've had to contact them with the same problem detailed in my earlier post, I have yet to even be able to log in to Origin with my account), the first thing they'll say is "I'll look into it, one moment." and then disappear for over an hour. I left that conversation, and the waiting time to speak to someone else has now raised to "over an hour".

I'll be obtaining my games through other means, and EA won't see another penny from me if I can help it. I highly recommend others do the same.

If you're interested in the Humble Bundle, my recommendation is to give money to charity separately and then obtain the games through an "alternate" method. That way you at least wouldn't be actively damaging the game industry by rewarding the incompetence and sheer indifference to its failings of Origin and EA's service in general. It boggles my mind that a company this large and successful can fail at such basic features.

Meh, Steam has done worse to me.

Why have they done worse? Because my problem happened during the Summer Sale, where the servers were constantly crashing and the tech support was nearly killed off.

EA's suffering even heavier load than that (over seven million copies or so sold in two days), so this really isn't being fair. If the tech support acted like this in, say, three weeks, after the EA Bundle rush has died down, then I'd say that you're in the right to write them off entirely. As is... I think you're overreacting.

Saying "Hold on a moment" and then leaving for good isn't even the worst of my problems, just the straw that broke the camel's back.

Over the past two days since I bought that bundle, I've had my account password fail, I've had emails from several different EA sources all (literally all of them) fail to be delivered despite it clearly saying they have, I've been completely unable to receive tech support at all in the first place without breaking their rules, creating a second email account, and creating a second Origin account, I've waited over an hour for tech support to talk to me in the first place, then been told the problem is fixed and had my issue closed before finding out shortly after it hadn't, then had to wait until the next day before being able to access tech support once more (after waiting another hour). Finally, after all this, the tech support merely says "Hold on a moment, I'll look into it" and disappears for good. That isn't even the end of it, really, because after exiting that conversation I immediately tried again only to find that the tech support is all gone again, and won't be back for an indeterminate amount of time that is above 1 hour, so I'll probably have to wait another day.

And then to top off all of that, this isn't even the first problem like this I've had with EA, and they were just as bad a couple of months ago when I had issues with my Star Wars: The Old Republic account, and they weren't under any unusual amount of strain at all. At the end of that issue (after several different conversations, each with hours of waiting beforehand), I found out they couldn't fix the problem and I'd just have to delete the character and start again.

Overreacting? I don't think so. Actually I think I was pretty dumb to keep giving EA chances for this long.

Fair enough, I guess. Although I still take issue with "I'd feel ripped off if I paid a penny", seeing how you still have 5 Steam keys.

Lunncal:

Overreacting? I don't think so. Actually I think I was pretty dumb to keep giving EA chances for this long.

No, I'm pretty sure your experience is more related to you reaching Origin tech support at a bad time. They've sold like a billion games in two days and not so much as received a penny for it.

And as a counterpoint, let me share with you a story I've had with Origin tech support:

I once requested assistance with moving a game from one account to another account. The wait time was a minute. The representative who assisted me was very courteous, helpful and for the most part, timely. Even though I'm certain my request isn't particularly common, the representative took it in very well and didn't harass me over it all, like I had kinda anticipated ( asked only once why I wanted to move the game, and I believe this was more to buy him more time to maybe clear the request through a supervisor ). And then he moved the game for me. Not only that, the game wasn't deactivated on the prior account either, so now, I have two copies of the same game. There may have been an explanation for why this happened related to the game being pretty old ( pretty sure if you tried this with a newer game like Battlefield 3, this would not happen ) but I don't remember, and overall, I didn't have even the slightest issue with my request.

An unbiased review about Origins on the Escapist Forums? Blasphemy!

Good review. I think its important to note that when Steam first launched, it was also a broken mess of a system that got better after taking in user criticism. Origins seems to be going to same route.

Fluffles:

lacktheknack:
On the whole, first impressions are good. The client immediately dropped my library in front of me, where it's taken the gog.com approach of showing all my games by cover on a grid (I immensely prefer this to Steam's giant list of doom). Unlike gog.com, you cannot move them into groupings of your choice, but they are kept in alphabetical order, which is fine

image

You should use these buttons.

Origin doesn't have these options. It's cover art or go home.
Edit: sadly I have been ninja'd. I got purdy picture though. Purdy picture will do?

I vastly prefer small mode for Steam to be honest. A nice simple list in alphabetical order. Everything else is clunky by comparison.

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