274: Confessions of a GameStop Employee - Part Two

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Confessions of a GameStop Employee - Part Two

In the second installment of a four-part series, Scott Jones relates the story of "Ben," an employee from a New York City-area GameStop who reveals the truth about trading in games.

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Wow.. Is it just me or does 'Ben' kinda come of like a dick in this article?

I've never had bad used copies from my Gamestop...

And nice tip with the disc. Does that work for Bluray, I wonder?

And I've always understood why the trade in value is dirt low for old games...because Gamestop wants to make a profit, and no one is going to buy your damn copy of Onechanbara: Bikini Samurai Squad.

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

He does, but that's stuff I'd be pretty pissed about, too. I'd also have the subtle "fuck you's" when dealing with retards.

Yeah, he kinda does but it's entirely understandable to have such contempt for people who are, frankly, behaving like MAHASSIVE douchebags. I'm the same at work. If people make a habit of acting special, you're gonna end up treating them like that in future.

I totally agree with the way Ben thinks. I am the same way. I still have original game boxes, manuals and everything from just about every SNES game I had, and thats from almost 20 years ago. Not to mention my collection of N64, Gamecube, Wii, PS3, oh and my collection of PC game boxes, before I converted to pure digital with Steam. I have my original Super Metroid Cart, the original box and instruction manual all together still.

One time I let my friend borrow Super Mario RPG fro SNES, and when I got it back the picture was faded on the label of the cart. I flipped out at him. I still don't know wat he did to do that, I presume he let it bake in the sun for the entire time he had it. My game collection is more guarded now than ever. I never let people borrow my games anymore. I would never sell them at game stop either. They wouldn't appreciate the condition I've kept them.

I take care of my games, and so do a lot of gamers I know. I believe this sloppy attitude towards games is connected to GamesSTops customers. If a game is just something you pick up, and then turn in to get another one, after you finished it, you don't feel attached to it. That's just not what you come to that store for.

It is something you paid propper money for and intend you keep, you put that manual back into the box.

Dear lord, reading those descriptions hurt my eyes. I've never, ever scratched a game disc, torn a manual, chipped a case...

Ugh... The thought pains me. I could wrap any of my games in plastic right now and you couldn't tell the difference to a new one.

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

I worked retail for years. This is the average customer he's describing. They tend to get much worse. The truly nice and respectful customer, whom shows a glimmer of intelligence and understanding, is a rare find indeed. We treasure each and every one of you we find.

I'm not saying everybody is rude when it comes to shopping/haggling/trading, but I have been spit on by more people than I have have been treated kindly and fairly by. Sad thing is, I'm very polite and understanding when it comes to customer service, and have been told many times I'm too nice. It had landed me as employee of the month a few times, but never made dealing with the general populace any easier.

Working retail takes a toll on you. People's rudeness and self-absorbed selfishness can erode away most of what is nice and kind about you, leaving behind an etched bedrock of apathy and bitterness. Needless to say, I am not the"bouncing little ball of sunshine" I used to be. (an actual descriptor given me by co-workers)

Honestly, I can connect with him. I'm not saying I agree with everything he describes, but I can fully understand where he's coming from.

And this, dear fellows, is why I have never shop at gamestop.

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

I think his dickishness is justified. I mean can you honestly say if that sort of stuff happened to you EVERY day you wouldn't be at least a little bit dickish when telling people about it later?

i hate that this is split up.. i feel like there's not much content in each of these stories and its just being dragged out for the hell of it

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

Retail does this to you. It grinds away your soul and replaces you with a furious little husk of your former self.

Fortunately for me, I get commission, so not only am I allowed to cheapskate my customers, I'm actually encouraged by the boss. Also I have a lot of fun with customers. Had one guy call up to give me this 10 minute (no, seriously) rant about how his GPS handset which he didn't even buy from us, was faulty. At the end of the 10 minutes, I just said "Sounds like a tech issue" and transferred him to the tech bay. He must have been mad, but I was grinning for the rest of the day.

Also:
"I'm looking for this ink, but it's not on your shelf. Can you check out the back for me?"
"We don't keep ink out the back. If it's not on the shelf, it's not in store."
"Well can you at least check for me?"
"No."

Also had a guy try to trade in his 3 year old 500g External Hard Drive (which requires power source) for a new 500g portable pocket Hard Drive (portable and far more expensive for the same storage). I told him we wouldn't do it. He demanded to speak to the manager. I just said:
"I'm not going to get the manager for you. Your proposition is quite frankly, ridiculous."
He was not pleased. When I told my manager later, he said "Hahahaha, what a dickhead."

Winner.

Ben:
Worst case scenario: Sure, you might only get $1 for your mint-condition copy of FIFA: Street, but that's more than anyone else in their right mind would ever give you for it.

Yep, there is no other way for anybody anywhere to sell their games. If only somebody would invent some magical place where they could communicate with everyone they could ever want to, all over the world. Maybe with a series of tubes.

I'd open our used game drawer and pull out no less than 20 copies of the version of Madden that this person was attempting to trade in. "And we've probably got at least 30 more copies of this in the back," I'd say.

Didn't he tell us in part one that the back room is the size of a phone booth? And yet somehow they can store 30 copies of Madden 06 (certainly in addition to a great many other games?)

Anyway, as has been said, this article makes it absolutely clear that the guy writing it is one of those insufferable douchebags. I can't wait for Part 4, entitled "So Gamestop shitcanned me today..."

And is there anyone who doesn't know how "resurfacing" works? They literally sand down the surface of the disc. Obviously it's not something you can do probably more than once to any disc. And yet they still grin as if a resurfaced disc is "good as new". It's not. Its lifespan has been cut off at the knees. The next scratch your disc gets will probably make it inoperable.

DPunch4:
Ok Ben doesn't sound like a dick at all to me. Every one of you ignorant idiot fucks who leaves your games out of case lying around needs to be stoned to death. I let my friend borrow my brand new game cuz I was finishing an old one, next day I come over and ON THE CONCRETE FLOOR OF HIS GARAGE was my new copy of Just Cause 2, not in the fucking box. I'm OCD. I was NOT happy.

I get furious when my bro does that kinda stuff. MY game disks, which I paid a lot of money and worked for, being scattered across my room all scratched, and even worse if they're on the sunlight. Also, how fucking hard is it to grab the disks from the sides instead of leaving your fingerprints all over the disk...

Oh and also, one time when the PS3 was in his room, he accidentally dropped the controller to somewhere behind his disk, many days later I found it all dusty over there with a cracked analog stick...

Which is why im not letting him touch my PSP.

A while ago there was a multi episode youtube videos about a worker from Gamestop called 'Zero Originality' i found a site that has aleast part one as the one i saw on youtube were taken off. Please see link, it is very interesting.

www.dailymotion.com/video/x6wnow_zero-originality-episode-1_videogames

WittyInfidel:

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

I worked retail for years. This is the average customer he's describing. They tend to get much worse. The truly nice and respectful customer, whom shows a glimmer of intelligence and understanding, is a rare find indeed. We treasure each and every one of you we find.

I'm not saying everybody is rude when it comes to shopping/haggling/trading, but I have been spit on by more people than I have have been treated kindly and fairly by. Sad thing is, I'm very polite and understanding when it comes to customer service, and have been told many times I'm too nice. It had landed me as employee of the month a few times, but never made dealing with the general populace any easier.

Working retail takes a toll on you. People's rudeness and self-absorbed selfishness can erode away most of what is nice and kind about you, leaving behind an etched bedrock of apathy and bitterness. Needless to say, I am not the"bouncing little ball of sunshine" I used to be. (an actual descriptor given me by co-workers)

Honestly, I can connect with him. I'm not saying I agree with everything he describes, but I can fully understand where he's coming from.

Only fellow retaIl workers appreciate the toll it takes. Grown adults regularly acting like petulant children wears day after day.

Orekoya:

Ben:
Worst case scenario: Sure, you might only get $1 for your mint-condition copy of FIFA: Street, but that's more than anyone else in their right mind would ever give you for it.

Yep, there is no other way for anybody anywhere to sell their games. If only somebody would invent some magical place where they could communicate with everyone they could ever want to, all over the world. Maybe with a series of tubes.

Right, but even the mighty internets can't sell a two or three year old game when there's last year's version for $20 or less, this year's version is already out, and next year's version is coming out in 3-4 months. Especially if its in the shitty condition he's described.

CK76:

WittyInfidel:

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

I worked retail for years. This is the average customer he's describing. They tend to get much worse. The truly nice and respectful customer, whom shows a glimmer of intelligence and understanding, is a rare find indeed. We treasure each and every one of you we find.

I'm not saying everybody is rude when it comes to shopping/haggling/trading, but I have been spit on by more people than I have have been treated kindly and fairly by. Sad thing is, I'm very polite and understanding when it comes to customer service, and have been told many times I'm too nice. It had landed me as employee of the month a few times, but never made dealing with the general populace any easier.

Working retail takes a toll on you. People's rudeness and self-absorbed selfishness can erode away most of what is nice and kind about you, leaving behind an etched bedrock of apathy and bitterness. Needless to say, I am not the"bouncing little ball of sunshine" I used to be. (an actual descriptor given me by co-workers)

Honestly, I can connect with him. I'm not saying I agree with everything he describes, but I can fully understand where he's coming from.

Only fellow retaIl workers appreciate the toll it takes. Grown adults regularly acting like petulant children wears day after day.

It's stuff like this that makes me glad I was secretly building nuclear weapons in the stockroom out of old Playstation and XBox displays. You don't fk around with a store that has nuclear capabilities... but don't tell anyone, it's a secret. *shh*

KIDDING!

rockyoumonkeys:

I'd open our used game drawer and pull out no less than 20 copies of the version of Madden that this person was attempting to trade in. "And we've probably got at least 30 more copies of this in the back," I'd say.

Didn't he tell us in part one that the back room is the size of a phone booth? And yet somehow they can store 30 copies of Madden 06 (certainly in addition to a great many other games?)

That's a metaphor he's using. It's meant to tell that they are overflowed with copies of Madeen, one way or another. But I'm prettty sure you know that.

rockyoumonkeys:

Anyway, as has been said, this article makes it absolutely clear that the guy writing it is one of those insufferable douchebags. I can't wait for Part 4, entitled "So Gamestop shitcanned me today..."

May I ask you if you've ever worked in a similar job? Having to deal with people and their own idea of what is important and what is not?

There seems to be two types on this thread, and I'm pretty sure they break down into "worked in retail interacting with customers" and "never had to deal with customers in a retail enviroment".

Everyone who's worked a job even close to this, (mine was the meat/fish deapartment of a grocery store) knows the warm feeling of a customer walking away insulted because they wanted something that doesn't exist/isn't realistic.

The only difference between this guy and everyone else is that you're finding out what he thinks when you ask stupid questions or walk away.

Dublin Solo:

May I ask you if you've ever worked in a similar job? Having to deal with people and their own idea of what is important and what is not?

I worked in a supermarket for like six years during and after high school. I know all about annoying customers who actually take "the customer is always right" seriously. It took me no time at all to get over it, to endure their very brief tedium, and move on. It sounds like some people in retail now take everything too personally, and dwell on annoying customers long after they've left the store.

If you're the kind of person who lets this stuff wear on you, you're in the wrong profession my friend.

And while I'm not working in retail right now, I still deal with such people to a degree.

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

Go work in retail, and you'll know that this is "nice" compared to what customers do to you.

This entire thing needs to get out to every kid who thinks working at GameStop would be an awesome idea.
People who don't take care of their games should shampoo my crotch. I mean is it really that hard to keep them in a safe location?

Dublin Solo:

That's a metaphor he's using. It's meant to tell that they are overflowed with copies of Madeen, one way or another. But I'm prettty sure you know that.

Well, no, it's not a metaphor, it's exaggeration. Metaphor is like something else entirely.

But regardless, exaggeration is a poor method of making one's point, so I'm not sure it's much of a defense for his use of it here.

Scott Jones:
Confessions of a GameStop Employee - Part Two

In the second installment of a four-part series, Scott Jones relates the story of "Ben," an employee from a New York City-area GameStop who reveals the truth about trading in games.

Read Full Article

So yeah, this is actually a pretty accurate account of how GameStop works. The customers are often idiots, the part-time clerks are either desperate to work in "the gaming industry" (HAHAH, SURE you do!) or just don't care and the Store Manager and Assistant Store Manager are fighting a losing battle against product loss and the internal sales system.
Sounds like GameStop US is worse than GameStop Nordic though.

Working at Blockbuster, I can understand a lot of this, especially as the store's gamer. I'll look at these games and wonder what people do to them. I rented a copy of Halo reach out yesterday, and when I looked at the disc for it's 2nd rental, it had marks on it ALREADY! Do people leave these by their doggie doors? I don't understand how people can be so careless with any game or disc in any way shape or form.

And working at a rental store is the worst, because people will come back and act like it's our fault, and tell us we need to check the conditions of the discs...we get back at least 100 products a day, and have to keep the store organized, actually checkin the movies, run product, wait on customers and adjust things, we don't have time to do most of that, let alone look at 100 + movies for "possible scratches" that might ruin their movie watching experience.

You'd think that people would be more careful w/ stuff that isn't theirs...they aren't. They also aren't careful w/ stuff that is theirs. Though if you had something of theirs and it turned out the way they would have made it look they charge you for a new game.

I understand the "sounding like a dick" that "Ben" might have, entertainment media is a demanding field w/ retarded people always coming in your stores...it's pretty bad

rockyoumonkeys:

I worked in a supermarket for like six years during and after high school. I know all about annoying customers who actually take "the customer is always right" seriously. It took me no time at all to get over it, to endure their very brief tedium, and move on. It sounds like some people in retail now take everything too personally, and dwell on annoying customers long after they've left the store.

If you're the kind of person who lets this stuff wear on you, you're in the wrong profession my friend.

I understand some people can deal with annoying customers better than others. However, one must try it out to see how it works. It worked well for you, it apparently didn't work as well for Ben. I got tired of it myself, and got another job. Besides, it's is own confession. It's not especially like he's saying that his own experience is the same for every GameStop employee in existence.

But I get your point.

Moriarty70:

Everyone who's worked a job even close to this, (mine was the meat/fish deapartment of a grocery store) knows the warm feeling of a customer walking away insulted because they wanted something that doesn't exist/isn't realistic.

Oh god, this. So much this. I get a perverse pleasure out of it. Also when I go to the store in the morning, open the huge glass door with my security pass, and walk past all the old people waiting out the front, looking at me as if they're expecting me to let them in. No dice, old people. I'm gonna keep on walking, and probably not look at you.

Tbh, I wouldn't be surprised if there is a correlation between people who trade in games and people who throw their discs on the floor.
If you care for something, you're more likely to keep it, and be more "attached" to it. I take care of my discs, and I prefer to keep them.

Also when I was at school I was picky about who I lent my discs to, when I did occasionally lend people stuff. Fortunately the rest of my family has a respect for stuff, so didn't have any issues with my brother damaging my discs (also helped by the fact he'd use my machine to play the games anyway, so they were often in the drive).

Disc "refurbishment" isn't a magic art, but yeah, can only be done so many times until there's no plastic coating on the underside of the disc. Though I do have the odd CD with not much data on, where I've scratched the top by misadventure (and attacked the layer the data is kept on), but is still OK, as I missed the data (CD-Rs burned on home machines it's a lot easier to see where the data is on the disc).

i take extreme care of every single of my games and game manuals.

FargoDog:
Wow.. Is it just me or does 'Ben' kind off come of like a bit of a dick in this article?

My father manages a camera store. If he comes off as an asshole, it is because customers are enraging. The trade in thing is true with cameras... people come in with an old film camera, maybe in really nice condition, and and ask what he can give them for it. When he tells them something along the lines of 40 bucks, they get angry and say "but I payed 3,000 for this when it was new, it is a really good camera" at which time they need to be reminded that they just told my father that they were deciding to "go digital" and...hey!... so is everyone else. If he offers you 40 it is because he can sell it for maybe 80. To an art student at the local fine arts school.

Also, on a slightly different but still related topic, you get people like the person quoted in the letters to the editor about turning the 7 day return policy into a 7 day rental. Seriously, do people have any idea how much this pisses off the retailers? Not only is it dishonest (one step removed from stealing) but it is stupid. The retailers know this is happening, because they are not idiots. They are not sitting there out of the goodness of their hearts... they have to pay rent, utilities, their employees, and make enough money that corporate decides it is worth keeping them open (and all of them in jobs). When they see you do that, (which isn't renting because you make money off of a rental instead of refunding it) they start to hate you. Personally. Also, they start putting pressure on the corporate offices to change return policies. This is why so many return policies suck or are a pain in the ass to deal with these days.

So, my point is, if he comes off as an asshole it is because, to quote Shannon Hamilton from Mallrats, "The customer is always an asshole."

rockyoumonkeys:

Dublin Solo:

That's a metaphor he's using. It's meant to tell that they are overflowed with copies of Madeen, one way or another. But I'm prettty sure you know that.

Well, no, it's not a metaphor, it's exaggeration. Metaphor is like something else entirely.

But regardless, exaggeration is a poor method of making one's point, so I'm not sure it's much of a defense for his use of it here.

Are you kidding? Exaggeration is a wonderful way to make a point, an excellent way, the BEST WAY EVAR!!!!
Sorry.
I honestly don't think he came off as a dick. Why? Cause he was "tongue in cheek" rude to people that were rude to him? I worked in a fast food place for about a year, and you meet some veryirritating customers. I imagine any kind of retail is no different. And I know that people acting shocked and getting angry at any unexpected thing (like paying/getting paid more or less than they expected) is by no means an exaggeration. They can be quite rude.
And I know I get kinda shocked at people who don't take care of discs, especially if they aren't/won't be theirs.

Nice rage points in this article, however I was raised with 'You must never be rude... no matter how silly people are'. Mom rocks, however the word 'silly' is truly swapable with stupid. in so many cases.

I guess im saying that if you get that almost autonomic cheer from a GameStop employee they must be giving you the benifit of the doubt on how you are about to behave in public. Understand that thier politness is something they had to muster up and that smile they wear prolly just had filth removed from it because the last douche bag they attended just finnished shouting on about how thier human rights were just stepped on because gamestop wouldnt accept a trade on their Nhl 2007.

A word of note. Sports games are a dime a dozen, But people still shell out $70 a year just to play the new game with all its updated rosters. Gamestops fault? The employees fault?

You must never be rude. Things go much smoother in life :)

Just sayin! XD

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