Stolen Pixels #256: The E-Pology

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Stolen Pixels #256: The E-Pology

Flowers make everything better, right?

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There's very little question about how this will pan out. We're all gamers, and we know that nothing reverses our opinion of a company like the release of a good game. People say they're swearing off the PsN now, but I mean, come on. If user created and shared inFAMOUS 2 missions don't get people, Twisted Metals online will.

Of all the jokes I've seen regarding this security breach, I think I like this one the best - the bit about "hackers don't know you pretend to be a woman in Playstation Home" really sold it for me, heh.

I must apologize Shamus, because while your joke was actually hilarious, I didn't laugh.

I've seen just a bit too much of this SONY crap and I'm kinda sick of it to be honest, so it's reached beyond the point of funny and brought only a few pieces of lint and a flat tire

I know this is funny... But I'm not really laughing. Just because I actually believe (call me dumb) that Sony isn't really at fault here... I mean, replace Sony (or $ony if you like) with Microsoft (again Micro$oft) in the story and every joke would be like: "Derp derp we just be laying these papers here on the backalley... We is smart!~~ Like with Bill Gates... Check the VG Cats web comic for inspiration" I mean... Lets get outside the realm of games... Just replace the company name (Sony) with something like Bank of America... Everyone would be like: "They took a week to realize what had happened?! You just lost my trust Bank of America!!!" (throw in a $ in the name... I couldn't find where to put it).

I mean seriously? And besides... Why nobody is making jokes about the hackers being dickwads???
I guess it goes something like this: Anonimity + Normal person + Audience = Dickwad... Right?
So... Anonimity + Hacker + All your info = Some kind of ultra Dickwad... But wait! If you add "Sticking it to the man" into the Equation he becomes a Freedom Fighter ermmm fighting for liberty!

Oh sure and some people are like: "nobody thinks that, they be just as bad" or "without hackers we wouldn't have secure networks because they are the ones constantly breaking and breaching the security systems in place so that we can come up with stronger ones..."

I mean besides of the point that without hackers, we wouldn't need security upgrades constantly so that doesn't make it ok... I think that people should be focusing on the hackers more and making fun of Sony less... They are doing what they can at the moment and have a lot to lose right now. It's like kicking someone on the face while he's prone on the floor bleeding out from the bullet wound he just received from a mugger. And then going home and making fun on the Internet of how he was whimpering while I kicked him in the face. Oh, and he was trying to scrible an apology letter to give you at the same time...

Anyway... Make more fun of hacker$. I mean if possible.

Convince Square Enix to hurry up and release Parasite Eve 2 on PSN, and you'll have my forgiveness, Sony.

I forgave them when it happened. >_>

But yeah...it did take them awhile to actually start giving decent PR.

Shamus is one of the few journalists I've seen who generally avoided sensationalism of the incident.

I agree though, will be interesting to see how the next few months pan out. I, for one, forgive them :/

Am I the only one who has difficultly reading the text in Stolen Pixels?

Shamus Young:
Stolen Pixels #256: The E-Pology

Flowers make everything better, right?

Read Full Article

I think rather than months, this'll be tied up in the next few weeks on Sony's end. That's about all they'll have if they want to get people back, or keep the ones they haven't yet lost. The attention span of the online gamer is short, because there are so many options available.

The saving grace for PSN is the high buy-in required to even be a customer. People aren't just going to walk away from a gajillion dollar console purchase, and they're not going to relegate themselves to offline-only play.

The problem with their statement is that now they say that maybe the hackers didn't even get out personal info either. And while it would be great if they did, Sony had already confirmed via a mass e-mail they sent out that they were 100% sure that the intruder got that info. So the statement was really just them changing their story yet again, and I still have no clue which of their statements I should believe.

As long as they follow up on their promise of helping set us up with credit monitoring and do a good job of that, and they don't sneak any nonsense in the new firmware update's EULA that says they aren't at fault and we can't sue them or be mad or whatever (let the FBI, Homeland Security, and whoever else is investigating determine how much, if any, fault should be laid at Sony. don't let Sony decide that themselves), I can move past this.

OutrageousEmu:
If user created and shared inFAMOUS 2 missions don't get people, Twisted Metals online will.

Twisted Metal yes, inFamous hell no. I still have a user created mission for inFamous 2, though. It's called "Save Your Money" and entails the player not buying inFamous 2 in the first place. Completion of the mission awards the player with not having wasted $60 and their time on a game that's bound to be shitty considering how awful the first one (and every other game by Sucker Punch) was.

Shamus Young:
Flowers make everything better, right?

flowers are apropriate, considering how much their user base wilted because of the PSN outage.

Sorry Shamus, not your best work. Maybe I just didn't get it, but I didn't really find it very funny at all.

On a related note, it'll be interesting to see how Sony changes their marketing strategy following this debacle. I'd imagine that they'd want to get as far away from their pre-hacked image as possible to distinguish the quality of the services. I'd like to see if they advertise the (hopefully) improved security as well; on one hand, they might want to make a big deal out of how much better the security is, but this might be construed as a challenge by other hackers. On the other hand, if they improve the security, but try to just sweep the whole thing under the rug, people might not be convinced they're doing all they can improve their security.

Anyways getting a little off-topic here sooo... Looking forward to next comic, of course; hopfully it'll be a bit better than today's.

Hahaha, I like the one two there. Well done.

They didn't communicate in first because it was a FBI investegation and they didn't want to bring out info that could be profen wrong the next day.

I'm a PSN user and I just can't wait until PSN is back online, and I think that the early announcment of the welcome back programm is a giant + for sony too.

HankMan:

Shamus Young:
Flowers make everything better, right?

flowers are apropriate, considering how much their user base wilted because of the PSN outage.

Your puns in your last few posts have been quite amusing. Well done I say, Well played.

OT: Well Portal 2 did release just before the PSN intrusion happened so I'm pretty sure people are staying for that. I'm not a PSN user myself but when I get Portal 2 it'll probably be the PS3 version just so I can get the PC download tagging along. Though I do have to comment that even though Sony are attempting to make amends with their customers now, I think they are a few weeks late to booking the apology booth.

I want flowers; why didn't I get flowers?

HankMan:

Shamus Young:
Flowers make everything better, right?

flowers are apropriate, considering how much their user base wilted because of the PSN outage.

mjc0961:
The problem with their statement is that now they say that maybe the hackers didn't even get out personal info either. And while it would be great if they did, Sony had already confirmed via a mass e-mail they sent out that they were 100% sure that the intruder got that info. So the statement was really just them changing their story yet again, and I still have no clue which of their statements I should believe.

Well actually, taken from the email, "Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID."
So there you go.
OT: Funny as always Shamus, I think I love you.

HankMan:
flowers are apropriate, considering how much their user base wilted because of the PSN outage.

No offence or anything, but I have seen you ON EVERY SINGLE THREAD

OT: nice

Misho-:
I know this is funny... But I'm not really laughing. Just because I actually believe (call me dumb) that Sony isn't really at fault here... I mean, replace Sony (or $ony if you like) with Microsoft (again Micro$oft) in the story and every joke would be like: "Derp derp we just be laying these papers here on the backalley... We is smart!~~ Like with Bill Gates... Check the VG Cats web comic for inspiration" I mean... Lets get outside the realm of games... Just replace the company name (Sony) with something like Bank of America... Everyone would be like: "They took a week to realize what had happened?! You just lost my trust Bank of America!!!" (throw in a $ in the name... I couldn't find where to put it).

I mean seriously? And besides... Why nobody is making jokes about the hackers being dickwads???
I guess it goes something like this: Anonimity + Normal person + Audience = Dickwad... Right?
So... Anonimity + Hacker + All your info = Some kind of ultra Dickwad... But wait! If you add "Sticking it to the man" into the Equation he becomes a Freedom Fighter ermmm fighting for liberty!

Oh sure and some people are like: "nobody thinks that, they be just as bad" or "without hackers we wouldn't have secure networks because they are the ones constantly breaking and breaching the security systems in place so that we can come up with stronger ones..."

I mean besides of the point that without hackers, we wouldn't need security upgrades constantly so that doesn't make it ok... I think that people should be focusing on the hackers more and making fun of Sony less... They are doing what they can at the moment and have a lot to lose right now. It's like kicking someone on the face while he's prone on the floor bleeding out from the bullet wound he just received from a mugger. And then going home and making fun on the Internet of how he was whimpering while I kicked him in the face. Oh, and he was trying to scrible an apology letter to give you at the same time...

Anyway... Make more fun of hacker$. I mean if possible.

The hackers did what they set out to do. Can't really make fun of them. They succeeded in a big way. I mean we hate them obviously, but it's hard to make fun of them for making such a massive company look like a bunch of dickheads. Sony were the ones caught with their pants down. They're the ones we make jokes about. The hackers are the ones we hit with spanners until the twitching stops.

Spot1990:

Misho-:
Snip.

The hackers did what they set out to do. Can't really make fun of them. They succeeded in a big way. I mean we hate them obviously, but it's hard to make fun of them for making such a massive company look like a bunch of dickheads. Sony were the ones caught with their pants down. They're the ones we make jokes about. The hackers are the ones we hit with spanners until the twitching stops.

I guess I see your point. Is easier making fun of the geek for getting a wedgie from a jock than the jock himself... I mean the jock just did what they do to nerds...

Anyway... Hackers did what most set out to do and people still support them. Steal the crap out of you and live the good life through your credit cards or your stolen personal information.

But really... when are we going to move on to actually blaming the hackers?

leviadragon99:
But really... when are we going to move on to actually blaming the hackers?

Never. After all, this is pretty much the worst case scenario for an online gaming network, Sony has a lot of responsibility on their hands.

Misho-:
I know this is funny... But I'm not really laughing. Just because I actually believe (call me dumb) that Sony isn't really at fault here... I mean, replace Sony (or $ony if you like) with Microsoft (again Micro$oft) in the story and every joke would be like: "Derp derp we just be laying these papers here on the backalley... We is smart!~~ Like with Bill Gates... Check the VG Cats web comic for inspiration" I mean... Lets get outside the realm of games... Just replace the company name (Sony) with something like Bank of America... Everyone would be like: "They took a week to realize what had happened?! You just lost my trust Bank of America!!!" (throw in a $ in the name... I couldn't find where to put it).

I mean seriously? And besides... Why nobody is making jokes about the hackers being dickwads???

This. While I too found the strip to be funny, I'm tired of people poking Sony with a stick. They've been trying their best to fix things, and should be applauded for finally getting their PR team together, as opposed to having more jokes thrown their way. Something even more hilarious than a Sony joke is the joke that can be made about these hackers. My friend and I were talking about this, and we thought about how hilarious it would be if the "hackers" turned out to be some fourteen-year-old boys not even knowing what they were doing.

Boy 1: ZOMG. The FBI is looking for the hackers. They mean us! What do we do?
Boy 2: We? This is all your fault! I didn't even want to look at any animal porn!

...Or something along those lines.

HankMan:

Shamus Young:
Flowers make everything better, right?

flowers are apropriate, considering how much their user base wilted because of the PSN outage.

You could say their customers wanted to make like a flower and leaf.

This has blossomed into quite the situation.

As far as Sony is concerened things aren't coming up smelling like roses.

OT:
Well, I still think Sony could have done more in advance but really, nothing is hack proof. Ever. As soon as you expose something to the internet there will be a way in. Especially when you put squishy humans in charge at the other end.

Misho-:
I know this is funny... But I'm not really laughing. Just because I actually believe (call me dumb) that Sony isn't really at fault here... I mean, replace Sony (or $ony if you like) with Microsoft (again Micro$oft) in the story and every joke would be like: "Derp derp we just be laying these papers here on the backalley... We is smart!~~ Like with Bill Gates... Check the VG Cats web comic for inspiration" I mean... Lets get outside the realm of games... Just replace the company name (Sony) with something like Bank of America... Everyone would be like: "They took a week to realize what had happened?! You just lost my trust Bank of America!!!" (throw in a $ in the name... I couldn't find where to put it).

I don't understand what you're trying to argue here. If we replace Sony with any other company, everyone would react exactly the same? Yes, I think they would. I think we'd make fun of any company that react to a security breach the way Sony did. And, frankly, if Bank of America took a week to notify customers that credit card information had been stolen, they'd be in front of a Grand Jury by the end of the month, forget a silly class action suit.

Delusibeta:

leviadragon99:
But really... when are we going to move on to actually blaming the hackers?

Never. After all, this is pretty much the worst case scenario for an online gaming network, Sony has a lot of responsibility on their hands.

I don't know that we can even guess how responsible or irresponsible Sony might have been with user data. When the Blu-ray format came out with its new DRM scheme, a number of people were (justifiably) confident that someone would hack it. It is extremely difficult to keep data completely secure from hackers so we can't be sure Sony was lax in their site security. (Unless I missed the story where the data was in .csv files on an FTP site with no password for the default login).

bojac6:

Misho-:
Snip

I don't understand what you're trying to argue here. If we replace Sony with any other company, everyone would react exactly the same? Yes, I think they would. I think we'd make fun of any company that react to a security breach the way Sony did. And, frankly, if Bank of America took a week to notify customers that credit card information had been stolen, they'd be in front of a Grand Jury by the end of the month, forget a silly class action suit.

Lol about that last bit. Yeah basically that was my point but I guess we should really look into the story with what we have instead of speculating... From what I read, it took around 6-7 days for Sony to understand first of all: "What had happened" second after learning that they had a breach: "What went wrong" and then learning that it was a information robbery: "What was stolen".

Maybe 6-7 days is too long but to be honest I'm not a security expert. I don't really know how long it would take me to know what exactly happened, if I ever find out what transpired.

A multimillion company has a lot more advantages but it doesn't make them the best... Maybe they had multiple layers of information to go through to see what was really compromised... Unless we have the... say... transcript hour per hour, day by day of their process learning exactly how long it took for them to know what had happened I'm willing to give them the benefit of the doubt.

Also before I forget. You have to confirm what truly happened... If you go 1 hour after shutting down the PSN and say (without any proof, clues or facts): "Hey, all your info is compromised. Cancel your CCs just to be safe" And then it turns out nothing really happened a lot of people would be pissed off. With good reason... But anyway that's my view.

hehehe
very good
very good

Ironically, the game Sony gives away will most likely be Flower.

OutrageousEmu:
Ironically, the game Sony gives away will most likely be Flower.

That would be a good way to calm people down, actually...

spwatkins:

Delusibeta:

leviadragon99:
But really... when are we going to move on to actually blaming the hackers?

Never. After all, this is pretty much the worst case scenario for an online gaming network, Sony has a lot of responsibility on their hands.

I don't know that we can even guess how responsible or irresponsible Sony might have been with user data. When the Blu-ray format came out with its new DRM scheme, a number of people were (justifiably) confident that someone would hack it. It is extremely difficult to keep data completely secure from hackers so we can't be sure Sony was lax in their site security. (Unless I missed the story where the data was in .csv files on an FTP site with no password for the default login).

Oh yes we can. Sony was storing plaintext passwords.
That's the very definition of epic security failure.

Misho-:
I know this is funny... But I'm not really laughing. Just because I actually believe (call me dumb) that Sony isn't really at fault here... I mean, replace Sony (or $ony if you like) with Microsoft (again Micro$oft) in the story and every joke would be like: "Derp derp we just be laying these papers here on the backalley... We is smart!~~ Like with Bill Gates... Check the VG Cats web comic for inspiration" I mean... Lets get outside the realm of games... Just replace the company name (Sony) with something like Bank of America... Everyone would be like: "They took a week to realize what had happened?! You just lost my trust Bank of America!!!" (throw in a $ in the name... I couldn't find where to put it).

I mean seriously? And besides... Why nobody is making jokes about the hackers being dickwads???
I guess it goes something like this: Anonimity + Normal person + Audience = Dickwad... Right?
So... Anonimity + Hacker + All your info = Some kind of ultra Dickwad... But wait! If you add "Sticking it to the man" into the Equation he becomes a Freedom Fighter ermmm fighting for liberty!

Oh sure and some people are like: "nobody thinks that, they be just as bad" or "without hackers we wouldn't have secure networks because they are the ones constantly breaking and breaching the security systems in place so that we can come up with stronger ones..."

I mean besides of the point that without hackers, we wouldn't need security upgrades constantly so that doesn't make it ok... I think that people should be focusing on the hackers more and making fun of Sony less... They are doing what they can at the moment and have a lot to lose right now. It's like kicking someone on the face while he's prone on the floor bleeding out from the bullet wound he just received from a mugger. And then going home and making fun on the Internet of how he was whimpering while I kicked him in the face. Oh, and he was trying to scrible an apology letter to give you at the same time...

Anyway... Make more fun of hacker$. I mean if possible.

ITT: People completely missing the point.
The reason why people are mad at Sony is NOT because they got hacked, but because Sony has taken a vow to protect your personal info that you gave them so you could buy their goods. However now that that information is with the hackers, Sony has broken that vow. This is why people are mad at Sony. Hackers are still bad and all, but Sony is also a bad guy here.

Serious question -

Has anybody actually traded in their ps3's over this?

I doubt this whole episode is going to effect Sony's bottom line in the long run...

leviadragon99:
But really... when are we going to move on to actually blaming the hackers?

I think of it this way. When you're at a strip club, there are drunken pervs ready to jump on stage and grab the women.

Sure we can blame the drunks, but what would you think of such a place that decided to hire only one bodyguard? Who is 15 years old? And anorexic? And crippled from the waist down? And blind?

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