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Microsoft Responds to 360 Failure Rate Survey

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Microsoft Responds to 360 Failure Rate Survey

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Microsoft has responded, in true PR fashion, to Game Informer's recent claim that the Xbox 360's failure rate is an uncomfortable 54.2%

TG Daily has acquired a response from Microsoft to the recent Game Informer article However, it may not be the response that anyone would have hoped for.

A Microsoft spokesperson stated:

Microsoft stands behind the Xbox 360 as a superior entertainment console with one of the best warranties in the industry. We are constantly improving the design, manufacture and performance of the console through extensive testing of potential sources of any problems. Xbox 360 is pleased to maintain the title of 'most played console' and the vast majority of Xbox 360 customers have enjoyed a terrific gaming and entertainment experience since their first day, and continue to, day in and day out.

Which could be boiled down to this:

Hey, we messed up, but at least we extended the warranty and mostly fixed the 360's hardware problems eventually. Plus, you all bought it anyway, so you must not care that much.

Right? Microsoft seems to be in a very unique position, having one of the most defective consoles in history, but with this fact seemingly affecting the 360's sales very little. Whether it's price, game selection, or release timing, people seem to love their 360s, no matter what.

Source: TG Daily via Kotaku

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Hey, a new person is giving us the news today! Helloooo! Welcome to The Escapist! :D

anyways, upon topic, we saw the same thing with the Wii with its software drought - despite very few decent/critically acclaimed titles being released on the system in 08, it nevertheless saw a huge surge of sales due to Wii Fit, which got pretty "its alright I guess" sort of reviews.

edit: I have a feeling those figures are slightly off anyways, over %50 does seem really over excessive, considering I don't have any friends who have had problems with their 360's...

Well I'm on my 3rd 360, but I love it.
I only paid for the first replacement, and the 2nd one was within warranty.

I do wish, though, that Microsoft did actually respond with Tom's sum up.
Looks like we'll have to wait for the PR team to get a little tipsy before that'll happen, though.

Yea.....

I thought MS would have fixed the red ring of death issue by now but nope!

We just got to love MS!

I fucking hate Microsoft, so much.

I had my 360 for like 3 years, and it never broke down on me. I'm the only person I know that's gone half that long...

I still think 54% is too high though. But what're you gonna do, (IMHO) it is the console with the best games going...

Oh, and random side note: My brother's Elite just up and died like yesterday. I laughed at him. Still though, guess it was just luck of the draw that my console lasted that long.

I bought my 360 second hand and it got the RROD as well as a faulty disc drive. I had it replaced with a brand new one within a week of sending it off as well as a free month of Live so I wasn't complaining.

Only an addict can seriously bitch about a week off of their console, it's good for you in many ways, especially if you played it too much like I did.

"one of the best warranties" this could mean third best, putting them behind the curve. I love nonsense statements.

Awesome sumuation.

Do more stuff like that in your future articles.

They messed up. I would be messing up if I paid for any Microsoft hardware more complicated than a mouse and should probably have learned enough to buy a logitech mouse next. Lessons learned all round. A real feel good story.

Machines Are Us:
Only an addict can seriously bitch about a week off of their console, it's good for you in many ways, especially if you played it too much like I did.

We should thank Microsoft for being really bad at making consumer electronics because it gives us a chance to interact with their lovely customer service personnel and gives us a nice break from gaming? Please.

Huh, wow. I was honestly expecting them to just dismiss those figures as over exaggerated but, erm, huh, they pretty much just admitted to them.

i have never had the RROd i have had my xbox 2 years and i really hope i didnt jinx it ima go check now

Hmmm, I'm rather annoyed at the new model.

I got the original xbox (first day and all) and it did crash. (Not RROD, I think all the dust got caught up inside and broke it, as when we opened it after it crapped out it the whole motherboard was THICK with the stuff) I recently got the Arcade and I just put my harddrive in and it's as noisy as hell, and makes making a ratta-ta-ta noise and lagging out. >.> IDK whether it needs a good kick (like my DVD player did) or...It as poorly built being a lower model, so meh. >.<

the 54% is still a bullshit figure, but yea it is preeety bad, microsoft is right though, there extended warrenties, have worked out very well.

Guh, I'm on my 5th 360, but I still love it. Plus repair time is just a couple weeks....
At least I had the opportunity to play Hanger 18 while my 360 died.

Microsoft did it deliberately when they tried to cut production costs after the first year by adding inferior fans, microchip processors, and low cost soldering materials. This is a well-known fact that Microsoft (oh so cleverly) admitted, but side-stepped when they recalled every system from '06 through '08 and replaced with newer models that were basically recreations of '05 models.

As many of you know, I work in a used video game store and I have to tell you, the number of defective '06 through '08 models is staggering, no joke. And it's all pretty consistant: Tard buys cheap system, tard stands it up cuz it looks cooler, tard kicks system over busting soldering, tard overheats system from playing too much Halo and loose hardware connections expand under the constant heat, tard gets RROD and says 'nut mah fult, blim Macriseft'. And so they bring it to me for the $7 deposit where we put in effective soldering, new AV ports, and dvd drive, then sell them for $160.

EDIT: 54.2% makes perfect sense, totally believable.

Simalacrum:

edit: I have a feeling those figures are slightly off anyways, over %50 does seem really over excessive, considering I don't have any friends who have had problems with their 360's...

Well if it makes you feel any better, all of my friends have had their 360s die, two of them had it happen twice. My first one also died a slow and painful death.

I never did understand how some people can enjoy a console breaking on them up to 5-6 times. I guess the 360 community just has immense patience. I have to applaud that. I got pissed the first time it happened.

I loved your translation of that statement. If only every company did that.

Microsoft prides itself on its warranties? Well, they are pretty solid, I'll give them that. Good customer support too, though it only seems to extend to anything xbox360. But that's a different story.

Now if only we didn't need to make use of either. That'd be swell.

Oh well, at least they didn't feed us BS this time.

johnman:
I loved your translation of that statement. If only every company did that.

But that would mean all spin doctors would be out of a job. Which means their gardeners, poolboys and whatnot will be too. You'd need to be some kind of monster to want that.

Same as with Pen it happened to me and my bro once, he got it repaired and used it to bide time while his PS3 fund grew large enough, then he admitted to my face I had been correct in choosing to get a PS3 first for myself.

And before you classify my brother he fits the exact mold of the X-box gamer stereotype, he's just not a brainwashed gimp who can't see when the cat o' nines is striking his back and the cane is being shoved up his rectum.

Oh we still use the 360 when we want to rent something for a trial. But the 360 is pretty much a pretty white door stop because I have a good gaming PC.

sunami88:
I had my 360 for like 3 years, and it never broke down on me. I'm the only person I know that's gone half that long...

I still think 54% is too high though. But what're you gonna do, (IMHO) it is the console with the best games going...

Oh, and random side note: My brother's Elite just up and died like yesterday. I laughed at him. Still though, guess it was just luck of the draw that my console lasted that long.

Most of the games it offers can be played on a good gaming PC. And as someone who often avoids using the noisy PoS to game he prefers it to his psychotic 360 Doorstop which only gets a use when I want to play Lost Oddessy for an hour or so. But hey thats just me the multi-Console owner who does not accept that his console has stopped working and lets the company get away with it. That mind set lead me to happy years of gaming.

AkJay:
I fucking hate Microsoft, so much.

Who doesn't? Oh wait, the fantards don't.

Also anyone who claims MS's warranties and customer support are superior, regardless of fanboyism or not, I respectfully request you step outside.

Still on my first 360, no problems whatsoever in the year and a half I've been using it. Same with pretty much everyone I know who has it.

Luck of the draw, or people are just exaggerating as usual :p

Did you guys notice they didn't even Question the numbers? maybe they're playing damage control and it's Over 54.4%!
Ive got the 1st wave of Halo 3 xbox, and it only did Red rings twice. And it was just the 'Overheating let me cool down' red rings, not the 'UR SCREWED' red rings. Its never failed to turn on.

Its got the best warranties because the fucking thing keeps dying. ><

Simalacrum:
Hey, a new person is giving us the news today! Helloooo! Welcome to The Escapist! :D

edit: I have a feeling those figures are slightly off anyways, over %50 does seem really over excessive, considering I don't have any friends who have had problems with their 360's...

thank you :)

The survey wasn't exactly infallible, no. Bottom line, Microsoft made an uh-oh.

Everything Microsoft has made lately has been utter shite.

The new Microsoft Office software is over complicated and difficult to use.
The Xbox 360's hardware is frustratingly prone to catastrophic failure.
Windows Vista has compatability issues with practically everything (including the user) and is basically a rip off of OS-X by Apple. Windows 7 looks to be exactly the same...

Everyone I know who owns a 360 has had the RROD at least once and has had to replace their console. When I sent my 360 to get repaired they fucking lost the thing and I had to wait for 3 months before they declared it lost and sent me a new one. They were more pre-occupied with finding out who was to blame for it being lost (them or the courier).

They got a point I did buy it and there warranty is pretty good, oh well I guess the bright side is that I could have my 5th 360 instead of my 4th.

I RRoD'd once, and they sent me a new one free, so I can't bitch at them. They might have screwed up the start, but they've certainly picked up the pieces pretty well. It's a great console, so with that warranty, it's a pretty solid buy.

slopeslider:
Did you guys notice they didn't even Question the numbers? maybe they're playing damage control and it's Over 54.4%!

Exactly.

Failure rates add up... and over the course of a console's lifespan the probability increases that it will die. Maybe not in the first year, but eventually it will croak. Which means that people who have been playing theirs steady for over 3 years without any hiccups are in the minority.

Capo Taco:
"one of the best warranties" this could mean third best, putting them behind the curve. I love nonsense statements.

George Orwell turning over in his grave makes the world go round.

Cid SilverWing:

AkJay:
I fucking hate Microsoft, so much.

Who doesn't? Oh wait, the fantards don't.

Also anyone who claims MS's warranties and customer support are superior, regardless of fanboyism or not, I respectfully request you step outside.

I am just praying that Windows 7 will restore any shred of dignity in them, so far, I've heard good things about it.

see the BIG problem here is that they keep releasing slightly tweaked models and not a good one they should devote more time into just working on it and fixing it then releasing a big fixed console instead of us CONSTANTLY having to send ours back to get a new one that will break for a different reason because they only fixed the reason it broke the first time

Echolocating:

slopeslider:
Did you guys notice they didn't even Question the numbers? maybe they're playing damage control and it's Over 54.4%!

Exactly.

Failure rates add up... and over the course of a console's lifespan the probability increases that it will die. Maybe not in the first year, but eventually it will croak. Which means that people who have been playing theirs steady for over 3 years without any hiccups are in the minority.

Whether them ignoring it proves that the Game Informer stat is accurate is hard to say, but what I think it does indicate is that the true number is not pretty. Even if it were 33%, far better than 54%, you're not going to see them come out and say "That number is a lie." Because then they'd be asked to prove it with the real number, which they're plenty reluctant to dole out.

It'd be like countering accusations that you slept with your sibling by offering sex with a first cousin as an alibi.

As far as failure rates always being on the rise, I would wonder how you effectively rate that. Is it failure within 3 years? Failure within expected life-span? All things fail eventually. One of my favorite quotes... "On a long enough time scale, the survival rate drops to zero," seems apt, but saying that all consumer items eventually reach a 100% fail rate doesn't really help in comparing them. Seems like a far better stat would be "average lifespan before failure", or "percentage of failures covered under warranty."

AkJay:
I am just praying that Windows 7 will restore any shred of dignity in them, so far, I've heard good things about it.

I've been using it for the last... 6 or so months, and I've quite enjoyed it. I never had Vista, so I can't be a good source for comparison, but Windows 7 has been a pleasure.

LeonHellsvite:
see the BIG problem here is that they keep releasing slightly tweaked models and not a good one they should devote more time into just working on it and fixing it then releasing a big fixed console instead of us CONSTANTLY having to send ours back to get a new one that will break for a different reason because they only fixed the reason it broke the first time

Unless you've got access to data that I haven't heard of, what's to say that they haven't already released one that fixes most of the issues, and brings the failure rate going forward more in line with the average for consumer electronics?

*EDIT* to avoid double-posting

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