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Seems like a jerk move. | |
A bit of a jerk move, but hey, shit happens. Cry me a river. | |
The early adopters got perks for pre-ordering that new customers didn't | |
$10 off the game now? Might actually take a look at that now seeing as the long cried for "patch" is coming soon | |
Pre-ordering only allowed us to play during the head-start time (less than a week before the official launch), all the other perks are still available depending on which vendor you buy them from. That head-start wasn't worth $10. Nonetheless, the money is spent, the game is fun, and Cryptic is not going to refund $10 to everyone that purchased the game beforehand, so there's no use in me complaining. | |
I will say...there goes all reason for pre-sale it seems... | |
Game stuff aside, banning users for complaining (or disagreeing/attempting to contradict the corporate line) seems like a good way to kill off your community. Locking their threads fine, but banning large numbers of people and pretending they were never there gets noticed. | |
that sucks i got pretty pissed when l4d2 went 25% off the week after it came out. | |
Kind of a dick thing to do, but not new. A lot of things go down in price as time goes on, but usually they wait a bit longer to lower the price. | |
Yeah, ironic, isn't it? Censorship on internet forums tends to backlash preeeety quickly, heh. | |
Almost anything you buy will be cheaper sometime after you bought it. Some sooner than others. C'est la vie. | |
As if you needed MORE reason to piss people off beyond the fact the game didn't measure up to your hype. (Not that THAT part was a surprise.) Although ONLY getting the game for $10 less with no extras isn't much to complain about in and of itself. | |
Just give them 60 days, too. And some kinda of in-game stuff to make up for the $10. | |
The 60 days is a big deal, but now thats off the table, $10 is nothing. Least not in context of people getting ripped off. The iPhone getting significantly cheaper and better than version 1.0 after a few months is what comes to my mind... | |
erm wait a minute ain't these bans referring to those "I quit" posts in which the unhappy bunch think they have the right to force a "my way or I will troll the #$^$ outta you and anyone that enjoys it highway" type complaint, or flaming for short. That's not what i call a backlash, that's what I call Internet Negativity 101. They will continue to do it, banned or not. Would you honestly keep people here that would willingly bash anyone on the spot to make you feel like they feel, even though there may not be a justification for that, again and again? Reserve it for the devs only, don't make everyone hear it. Edit: .....ok touched a little of topic, not the "i quit" stuff, but regarding what i said bout Internet Negativity 101, I still stand on that. | |
This is what I was going to say. I bought L4D2 like 5 or 6 days after release, it went on sale 2 days later for 25% off. Needless to say, I was PISSED. I would have waited had I known. Who puts a brand new game on sale for 25% off a week after it comes out? | |
Yup... banning your already upset users from your forums, THAT'S really going to help settle things down. | |
Well Valve, for one. | |
Sense the hand of the Sith behind this I do. | |
I thought the 3Gs actually cost more when you crunch the numbers. | |
Pah, that's nothing. Wait until they have the Global Defence Nerf scandal. | |
I've never posted a thread that got over 2000 posts... I don't get all of the upset though. You always get the shaft if you buy on release day, its the price of impatience. In the UK most games pre ordered for 360 go for £40-£45. Normally if you shop around you can get them less than thirty within days of release. I did it with flashpoint and MW2. One from ASDA, the other from the internet. | |
Y'know.. I really hate it when they do it like that. | |
OH DEAR GOD NO! Some people are actually going to have to pay less?! Stop this atrocity! Seriously? Come the fuck on, sure, it's not a very good idea to have a sale this soon after release, but how is it going to hurt you? Bitching and demanding that atari stops the sale is a great way to be a douche, and wont give you your 10 bucks back. | |
Implementing the Engineering Reports seems to have mollified most of them, however. | |
Both of you fail to realize that it was released a week or two just before Thanksgiving and Black Friday. Everyone who's anyone who's smart enough and patient enough will realize that you wait to buy any new thing (game system, video games, etc) until Black Friday during it's sales to see if it goes on sale for a lower price. Valve did the exact same thing a year earlier with Left4Dead, so it came to no surprise to anyone, really. As for on topic, ......the game is/was a flop and they're trying to grab bulk money from box sales to prevent their company from going under when they're going to see that the subscriptions won't hold water at all. | |
Early adopters pay more than those who wait? You don't say. If I had been one of the early adopters, I would have been happy that they still actively trying to increase the player base. | |
I've heard of fighting fire with fire. But fighting bad customer service with even more bad customer service? Man up, admit you've blown it, and hand out some free time certificates, boys. Unless this whole "60 days" thing is because you happen to know that the whole thing is going to go completely offline 90 days after launch... Which I guess would make a certain amount of sense, given the sales tactics you seem to be pursuing... | |
Um, like, welcome to computer games? STO is suffering from mediocre review scores so this has to be recognized as a sensible business decision and not a personal attack on players who bought it the first week. There is a simple solution, one that usually works for me. Wait 2-3 months before buying the game. Even longer sometimes. That way the truth emerges once the hype clears. Bugs are fixed, content is frequently added, balance is usually a little better, and you will probably get the game anywhere from 15-50% off. Life is good this way. But locking and deleting threads of angry customers--unless they were being outright abusive but I bet most weren't--was a mistake that will have only adverse consequences for Cryptic and the game. | |
Didn't realize there ever was a reason. I thought the idea was convince people to preorder, sell the games on hype, give them a shiny pile of shit, then laugh as they realize you can't resell games or return them thus artificially inflating ALL game sales. Oh did I mention the game you just bought likely also has DRM so that reselling it is impossible. Not talking about STO, just the gaming strategy in general. The second you can return a game for being bad I'll consider sales a legitimate form of quality assessment. Until then it just appears to be how well a company can swindle gullible fools. I will support MMO's in the fact that they think their shit is so good they require you pay monthly. Which is a great indicator of quality, if I'm willing to re-subscribe I've obviously found something good. I know...clashes with my previous point a bit, but that's me being human. | |
That's PR. They sleep well at night knowing they threw some spin into it. And it is only a lie if they actually said that Star Trek Online had a million accounts. It's only been said that Cryptic has them, which includes both games. It is still stinky, though. | |
Ya. I was an idiot. I remember when MW2 went on sale for the holidays as well... oh wait, no I don't. No surprise to anyone... ha. | |
Cryptic managed to piss off another community in another MMO... color me surprised. | |
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Cryptic Pisses Off Star Trek Online Early Adopters With Sale
This Friday, Atari began a promotion which gave $10 off the purchase price of Star Trek Online and offered more free time in game than those who bought it at launch.
By all accounts, Star Trek Online had a pretty decent launch. Cryptic announced over a million accounts were created, although it was later revealed that number included both STO and Champions Online. Still, the Star Trek MMOG was original and I can heartily report that the game is fun and populated a month after launch. But how do you know that your game is popular and has reached the big time? One indicator might be a scandal on your forums.
Granted, there might be a legitimate complaint here. On Friday, Atari.com started a promotion which offered Star Trek Online for $10 cheaper than it cost at launch and offering an additional 60 free days playtime with that purchase. Many players who shelled out the full price for standard and collectors editions have complained on Cryptic's forums that they feel gypped, especially since the game had only been out for 4 weeks.
"Giving new clients a longer free period, within a month of the game opening, than the clients who bought the game at launch, is bad customer service," said user branix on Cryptic's official forums. "Giving new clients a longer free period to adjust to the changes, improvements and bug fixes than the people who have been living through them since the start is bad customer service."
On Monday, the promotion removed the 60 free days, but kept the $10 discount. Then Cryptic said that 60 free days were never a part of the promotion and wouldn't be honored, which was later rescinded by Phoxe. Said community rep Phoxe, "I've heard many voicing concerns that we will not be honoring this sale for anyone who took advantage of it this weekend. This is not the case at all, and anyone who decided to take advantage of the offer will receive what they purchased, as advertised." So if you bought STO before the promotion was changed, then you're fine but now you can only get the game ten dollars cheaper.
Through it all, vocal complainers have been banned from the forums with their threads closed, which has contributed to the community backlash. Cryptic has stated that they are aware of their customer's complaints, and asked its community to consolidate discussion in one thread. That one thread contained 2255 comments on 226 pages before it was closed by Phoxe yesterday.
You'd think by the 24th century we'd be able to solve problems like this.
Source: Forum post by Zordar via VG247
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