WB Games Needs Your Help With Arkham City

WB Games Needs Your Help With Arkham City

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Warner Bros. is having trouble tracking down a glitch in Batman: Arkham City, so it's asking the community for help in the search.

Batman: Arkham City is an excellent game, but if you're playing it on the Xbox 360, you should be aware that there's a problem. Some 360 users are reporting that saved games on the console are randomly disappearing, even though the data still shows up on the Xbox's actual hard drive. Warner Bros., however, can't find the problem, and it's hoping that community members can help figure out what's causing the issue.

The company has noted that the problem is real and it's working to fix things, but this is one of those situations that's proving difficult, since WB hasn't been able to recreate the issue. As a result, a representative took to the Arkham City forums:

We would very much like to fix the "disappearing save files" issue some consumers have been reporting with the XBOX 360 version of the game as quickly as possible. Thus far our QA department has been unable to reproduce this issue.

For those of you who are experiencing this particular issue, it would be invaluable to our QA team's ongoing test efforts if you can contact WB Games Support (support@wbgames.com) and let us know some specifics as to the hardware and software configuration of the XBOX 360 machine you are playing the game on.

Exactly how widespread this issue is remains to be seen. Based on comments in the forum thread, it certainly looks like the problem is affecting a number of 360 gamers. If you've encountered the glitch, drop the folks at Warner Bros. a line and see if you can help them solve this.

Source: Arkham City Forums via GamePolitics

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And now I'm a bit glad I didn't pick this game up. I feel kind of bad for the players being effected and hope a fix is found soon but this is a hunt I won't be able to take part in.

I didn't have this glitch, but about halfway through the story my game stopped autosaving.

I contacted them and they got a patch out about week and half later... =/

Then again, atleast they responded when I notified them, other times when I've contacted other developer/publisher about something like this, I hear nothing back.

So they got that.

At first I thought maybe I could help... and then I read "if you're playing it on the Xbox 360".

I was baffled by people buying hardware designed by Microsoft back when they mostly just made crappy mice...

And this is how you do proper post-launch support...
That is all..

And no, it's not just because it's Batman (I just watched The Big Picture, had to do it to pollute your internet)

Best Regardsd

Anyone else thinkin this issue mainly affects pirates? :p

therandombear:
I contacted them and they got a patch out about week and half later... =/

To be fair a week and a half is really fast, assuming yours was the first report of it and they weren't already working on it. Finding what exactly was causing the problem, figuring out a way to fix it, making sure it didn't break anything else, and then distributing takes time.

On topic, this is good work, ideally we'd like them to be able to fix it straight up but as they can't they're being open about it and taking the best course to find a fix soon. A lot of software companies would simply sit back and wait for QA to reproduce the issue.

You'd think a game about a guy called Batman would be better at catching bugs.

DVS BSTrD:
You'd think a game about a guy called Batman would be better at catching bugs.

Maybe if the bugs wore a green suit and left clues to where they'd strike next.

I didn't have that problem. My problem was the plot, and how much I was let down. But who cares! I traded it in already.

loc978:
At first I thought maybe I could help... and then I read "if you're playing it on the Xbox 360".

I was baffled by people buying hardware designed by Microsoft back when they mostly just made crappy mice...

Chances are this is a bug in the game's code itself. In fact, as soon as I read the article I thought "This might be what's been holding up the Windows release." Which would be pretty awesome actually, since it would mean they're delaying a game's release to fix a known bug instead of just shipping it now and saying "Eh, we'll patch it later."

If the PC version would ever come out, we could assist in debugging the problem.

Steve the Pocket:

loc978:
At first I thought maybe I could help... and then I read "if you're playing it on the Xbox 360".

I was baffled by people buying hardware designed by Microsoft back when they mostly just made crappy mice...

Chances are this is a bug in the game's code itself. In fact, as soon as I read the article I thought "This might be what's been holding up the Windows release." Which would be pretty awesome actually, since it would mean they're delaying a game's release to fix a known bug instead of just shipping it now and saying "Eh, we'll patch it later."

Don't get me wrong, I'm not blaming the hardware for this... just saying I would have liked to try to help, but I only own the PS3 version due to a certain aversion to Microsoft products that I developed in the 90s... and I'm pretty sure it doesn't happen on the PS3 version, considering it's only been reported on the 360... so it's probably an issue within how the game writes to the 360's hard drive.

This happened to me RIGHT AFTER I beat the game. The credits rolled, I went to work, came back and it was gone. :(

Hmm, note to self. Get this game for PS3 if you get it. This is not the kind of bug testing I want to partake of.

I did everything and traded this in the other day so I'm fine.

However this did happen to me on Mass Effect 2. I'd finished the game, and gotten all of the secrets and kept the save file so I could import it to ME3. I had another Shepard on the go, who made completely different choices and didn't do many of the 'secret' missions - the idea was to see what differences they would encounter on ME3. But yeah...the data is still on my Xbox but when I go on to Mass Effect 2 I can't play him...

Double post....soz...

You know I had a strange issue on my PS3. I went to continue my game and was told that my "Game data was corrupted". I freaked out at first, but by deleting the game data, reinstalling it, and then downloading the catwoman pass again, I was able to continue the game without any problems. I have no idea if this is related.

I loved this game, though.

Yet still, console gamers keep claiming that on a console you just 'insert and play', while PC releases need patching... Okay sorry for the rant, couldn't help it.

let us know some specifics as to the hardware and software configuration of the XBOX 360 machine you are playing the game on.

I thought the idea behind console gaming was a single unified spec, seems to defeat the purpose if there are different software/hardware configurations.

evilneko:
Anyone else thinkin this issue mainly affects pirates? :p

I was thinking the exact same thing. They did that thing with Arkham Asylum where Batman's gliding didn't work correctly on the pirated versions. And then when people went on the forums complaining about that issue, they knew who was playing an illegal copy of the game.
This could actually be something like that, although it would be the lamest thing ever. I hope WB wouldn't exploit the trust people have in them like that.

Operations:

let us know some specifics as to the hardware and software configuration of the XBOX 360 machine you are playing the game on.

I thought the idea behind console gaming was a single unified spec, seems to defeat the purpose if there are different software/hardware configurations.

I believe they are probably interested in exactly which model of 360 they have, what hard drive and probably what region it is. Presumably system software/firmware version too.

evilneko:
Anyone else thinkin this issue mainly affects pirates? :p

You are such a cynic it must be soul crushing /sarcasm

But, massive PC-hating gaming industry that uses draconian DRM on the PC gaming platform, I thought that Piracy didn't exist for consoles, only the PC. /sarcasm.


......

....

ArtemusClydeFrog:

evilneko:
Anyone else thinkin this issue mainly affects pirates? :p

I was thinking the exact same thing. They did that thing with Arkham Asylum where Batman's gliding didn't work correctly on the pirated versions. And then when people went on the forums complaining about that issue, they knew who was playing an illegal copy of the game.
This could actually be something like that, although it would be the lamest thing ever. I hope WB wouldn't exploit the trust people have in them like that.

In any case, hopefully the people complaining about it would be smart enough to compare notes with people who had purchased it legally before reporting it after what happened the last time -- and besides, wasn't that a PC specific issue? Something about hooks in the PC DRM that were tied to the gliding, and had to be replaced before it was fully cracked?

Also, if I were WB Games, I'd be asking for people to send in copies of the corrupted save files; since they're just getting corrupted in some way, instead of actually being deleted, actually having one of the files to analyze could seriously help, as long as this really is a bug fix, and not a protracted piracy sting.

Yet to have this happen to me... altho my Catwoman unlock code was already used even though I bought the game new.

And it had been used 2 weeks before I bought it...

Owyn_Merrilin:

In any case, hopefully the people complaining about it would be smart enough to compare notes with people who had purchased it legally before reporting it after what happened the last time -- and besides, wasn't that a PC specific issue? Something about hooks in the PC DRM that were tied to the gliding, and had to be replaced before it was fully cracked?

Also, if I were WB Games, I'd be asking for people to send in copies of the corrupted save files; since they're just getting corrupted in some way, instead of actually being deleted, actually having one of the files to analyze could seriously help, as long as this really is a bug fix, and not a protracted piracy sting.

You're right, it was a hook in the copy protection of the PC version.
I don't honestly believe this is a similar situation, since this bug is a pretty serious matter that could affect WB Games' reputation even if they went out and admitted to it being a deliberate scam later on.
It's just that my conspiracy loving heart wants to believe it just a little bit.

Other than that I really feel sorry for the people who've encountered this bug. I've completed all of Riddler's challenges, but the mere thought of losing my save file with like 5 trophies to go or something similar is frustrating. I really hope they'll find a way to patch it.

 

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