Capcom Responds to Street Fighter X Tekken DLC Complaints

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Capcom Responds to Street Fighter X Tekken DLC Complaints

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Capcom admits that DLC for Street Fighter X Tekken is already on the retail disc but says it's presence is necessary in order to ensure that everyone can play together online.

Certain segments of the internet were none too pleased when Xbox360Achievements.org reported that 12 characters intended for future release as DLC for the Xbox 360 and PlayStation 3 versions of Street Fighter X Tekken are actually already on the retail game discs. Demanding more money for DLC that isn't really DLC at all but is instead simply content that's been locked out of the game doesn't seem to sit well with people, for some reason.

Following the report, Capcom acknowledged that the content is on the disc but claimed that it was necessary to include it in order to ensure that people who don't buy the extra content can still play online with those who do. "The character information and files were intentionally included on retail versions of the PS3 and Xbox 360 game to save hard drive space and to ensure for a smooth transition when the DLC is available, allowing players who choose not to purchase the content the ability to play against players that did," a Capcom rep told MCV.

"More specifics regarding pricing, dates and other additional exciting DLC plans for Street Fighter X Tekken will be shared at a later date," the rep said. "As a reminder, the retail version of the game will be the only disc-based version consumers will need to own and all future upgrades will come from post-launch DLC."

That's great as far as it goes, but it completely fails to address the point. People are angry because content that could and, depending on your perspective, should have been included with the game is instead being held back for more money. Even worse, Capcom is intentionally deceiving its customers by pretending, or at least implying, that these characters aren't yet ready for action. Capcom's explanation may be perfectly valid, but in the eyes of many angry Street Fighter fans it's probably also perfectly worthless.

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Yeah, I'd say it is "perfectly worthless".

Andy Chalk:
Capcom's explanation may be perfectly valid, but in the eyes of many angry Street Fighter fans it's probably also perfectly worthless.

Depends on the fan. I've seen a fair amount of people on the Capcom-Unity forums call the rest of us "entitled" for thinking we should have access to what's on the disk.

EDIT:

Didn't see "many" in your post at first. Guess that makes this post a bit redundant.

I wish we could go back to the good old days before all this DLC nonsense. You actually got all of the game you bought and if you wanted more, you just got expansion packs which worked alot better :(

AAAAAAAAAAAAAAAAAAAAANNNNNNNNNNNDDDDDDD...there goes my pre-order.

Looks like I'll be waiting for this game to drop to around 20USD used till I buy it.

Fappy:
Yeah, I'd say it is "perfectly worthless".

Pretty much, so many companies have gotten away with "on the disc DLC" and made tons of money that there is no concern from the companies over it. The only thing that would make a differance is if people didn't buy the game because of it, but I doubt many of those QQing will actually choose NOT to buy the game, and honstly most of those who will buy and play the game probably won't realize the DLC is on the disc, or at least not until after the fact.

To be honest I do not think your typical casual/mainstream gamer... the crowd attentionally attracted by the gaming industry (and which "coincidently" happen to be easy to exploit) really understands "on the disc DLC" vs. normal DLC. I doubt many pay much attention to the size of files. To them all they know is they pay money, and get something added to the game. If they could be made to understand that the content was cut out and sold to them seperatly for more money, they might be upset, but creating that kind of awareness is a herculean task.

See, simply by being on a game oriented message forum, never mind a site like The Escapist, your on a somewhat differant level from the typical video game consumer. I think this contributes to a lot of the fanboy rage, because in the end even if we were to say unify everyone on the Capcom forums, and everyone on a site like The Escapist to boycott the product, it still wouldn't matter because of the sheer number of mainstream gamers that would buy the title, and render our efforts irrelevent. The companies know this, which is why they feel fairly safe in ignoring fans, since simply by being in a position to address them on an issue your making yourself part of fairly tiny minority.

In my less sane moments I sort of have insights into how the mind of the Unabomber must have worked. Right, wrong, or a little of both doesn't matter when you simply can't even get your message out for people to hear what you have to say to make up their mind. Blow up some people and get your manifesto in The NY Times though and well... people will hear what you have to say. Of course the problem is in the process of doing that it means even people who might have agreed will disregard you because you blew people up... defeating the purpose, but I can understand the anger on a certain level. I would find it darkly amusing though if someone did do something like blow up a few gaming executives, and demand the NY Times print a manifesto complaining about being charged for Street Fighter characters that are on a disc and demanding it be stopped. Simply because it's so ridiculous, it would fit right in with an "Adult Swim" comedy sketch.

I am hoping that some reasonable oppertunity will come about to charge things for the better though.

DustlessDragoon:
I wish we could go back to the good old days before all this DLC nonsense. You actually got all of the game you bought and if you wanted more, you just got expansion packs which worked alot better :(

And takes about six months to a year to comes out and costs more due to being a retail item rather then DLC. I like DLC as a general rule of thumb. If I like a game, it expands it for a bit of extra cash. If I don't like it, then it doesn't hurt me to have it out there for others to buy. Now the on-disk DLC, especially types like this that they're keeping such a major part of the game (in this case, a lot more characters in a fighting game) and selling them later seems a bit iffy business wise. But we'll see what happens.

As for the OT, this doesn't address the actually issue causing the anger at all. If anything it just makes it worse. It's not like they don't understand what's pissing people off. They're just making up BS excuses to try to avoid the flak they're getting.

Or the people can just wait for the Ultimate Super Mega Street Fighter Versus Tekken with 20 characters never seen before for the value of 40 dollars.

Does anyone really pre-order anything Capcom without feeling ripped off anymore?

DustlessDragoon:
I wish we could go back to the good old days before all this DLC nonsense. You actually got all of the game you bought and if you wanted more, you just got expansion packs which worked alot better :(

I think Brood War is a perfect testament to that.

"Following the report, Capcom acknowledged that the content is on the disc but claimed that it was necessary to include it in order to ensure that people who don't buy the extra content can still play online with those who do."

Or you could have just...let people play it anyway?

I miss sprite based fighting games...

Love you, CVS2...

CleverCover:
Or the people can just wait for the Ultimate Super Mega Street Fighter Versus Tekken with 20 characters never seen before for the value of 40 dollars.

Does anyone really pre-order anything Capcom without feeling ripped off anymore?

People with severe brain trauma. I remember one defense of buying Pre-Ultimate edition version of MvC was "We got to play it sooner." So for Capcom fans, they don't really pay for games, they pay for the privilege of playing it "first". It's like "Firsting" on comment threads taking to their logical extreme. Oh there's an idea Escapist, add a special membership which bumps your forums posts to the top of the thread instead of the bottom.

With Capcom, your pre-order goes 1 of 2 ways. The first way is the game gets canceled. Any game with Megaman in it is especially susceptible to this. The second way is about 5 minutes after the game is shipped to you, they announce an "Ultimate" edition and tell you about the on-disc DLC.

Isn't this just a way for companies to charge more than a initial $60 price, but indirectly?

Me thinks so.

At this point, I just don't care. I'm done with people complaining but forgetting to be articulate. The only complaint I have is why they say they're waiting until the Vita version to release these characters since the Vita version won't be released until the fall. My guess is that Sony bought CAPCOM off, so it's probably company politics, as usual.

Aaaaaand there goes me ever purchasing this game ever.
"We put all the DLC on the disc so that there will be no problems with people playing together."
Bull. Shit. We know you are lying, you know we know, and you still pulled off this crap. This game will now be getting a pass from me. And shame on anyone who buys this.

Please, deception is such an ugly word.
We prefer extortion, the X makes it sound cool.

Isn't this exactly what happened with UMvC3 and the extra costumes?

I think i saw someone say that it could actually be a felony to sell on disc content as DLC.

Not that i give a shit though, i figure we would have to pay for it anyway only main difference being i dont have to wait as long for the download to complete.

Its also worth mentioning i put SFxT on my "not buy" list as soon as i confirmed it uses Street Fighter controls, which im not a fan of without an arcade stick.

EDIT: I found this much better excuse for on-disc DLC on the Capcom-Unity blog.

By including these 12 characters on the disc, the idea was to ensure easy compatability between players who do and do not choose to download the characters when they arrive as DLC. For example, not buying costumes in the Street Fighter IV series means you will not see the costumes when playing another person who did buy them; on-disc characters avoid this issue and allow everyone to participate in the update without additional patches or hiccups.

Make of it what you will, i officially dont care anymore.

Oh, how the mighty have fallen. Another dick move by Capcom. They're on a roll, huh?

I hate DLC stuff as it is. I would like to pay 60 bucks for a game (which is not an easy feat for me as it is) and be done with it. I know we don't have to buy DLC, but if there's a game you really like, you're gonna want to buy DLC for it sooner or later. You just know it.

And you know what's worse? Watch an Ultimate Street Fighter x Tekken game come out in about a year or less. This time, it will come with all the DLC characters by default! And extra arenas! And stuff fixed from the previous lame version that came out around March!

I'm looking at you, other fighting games by Capcom.

Meh, still want and am getting the game. There are two things about it, however, that I find odd.

First, the timeline doesn't make a lot of sense. We know the Vita version is not supposed to be released until the fall and the locked character are supposed to be released some time after that. No big deal except, from captured videos, it appears that the characters are complete and fully functional now. Holding them back in total just to maybe up the sales of the Vita version seems a strange decision. I could see it if the characters were to be time released as DLC over the next few months.. but holding completed characters as locked for over 6 months is just odd.

Second, if Megaman and Pacman are as PS3 exclusive as they were supposed to be, why are they both fully functional and playable on the 360 version? If I was someone who actually bought the PS3 version just because it was the one with these joke characters included (and I'm sure some did), I'd be more concerned about this than the other characters being on the disc. It makes me wonder if the cats and Cole are on the 360 disc as well.

StriderShinryu:
It makes me wonder if the cats and Cole are on the 360 disc as well.

And wouldn't that just be seventeen shades of glorious?

Hackers, check up on that shit.

I don't understand. It sounds like bullshit. Is it bullshit?
...
......
.........
it's bullshit

VonKlaw:
"Following the report, Capcom acknowledged that the content is on the disc but claimed that it was necessary to include it in order to ensure that people who don't buy the extra content can still play online with those who do."

Or you could have just...let people play it anyway?

I am not condoning this practice at all but it could just be voices and character models so that when they release the characters animations in a later patch (when the DLC comes out) then the people that buy the DLC can use the moves but the people who dont can just see them.
That is my possibility to why this is taking place.

I could almost find it amusing that CAPCOM, like an infant who just smeared his own poop across the wall, doesn't seem to understand what it has done wrong. But I can't, because CAPCOM, unlike an infant, should know better.

If a game allows players to earn additional content by playing it, that's fine; but if a game forces players to pay additional money for additional content that they already own, that game can go straight to the deepest circle of hell. This is basically content extortion.

This is all just a huge disappointment, especially since, from what I've heard so far, the game itself isn't half bad. So CAPCOM basically took a good game and smeared their crap all over it, and now that shitty odor will hover over this game like a smelly curse. forever.

Would there be any way to get the content from the disc without buying the DLC?

edit - sorry, just realised that would probably be illegal, nevermind.

further edit - Contrary to what Capcom claims it is not neccessary. Fable II had a perfectly good system where each DLC pack was released alongside a free version. The free version didn't give you any of the content of the DLC but it allowed to you play multiplayer with those who had bought the DLC.

They didn't even try to claim that the characters weren't finished, it's pathetic. If they're already on the disc then there's no reason for them not to be included with the original game, save for making extra money. I'd forgive it if the game's base cost was less than sixty dollars, and the DLC brought it up to sixty dollars, but that's not going to happen.

Lord Beautiful:

StriderShinryu:
It makes me wonder if the cats and Cole are on the 360 disc as well.

And wouldn't that just be seventeen shades of glorious?

Hackers, check up on that shit.

Hate to tell you this, but Vader was on the Xbox version of Soul Calibur 4, although only Yoda and Starkiller are availible.

SNK pulled the same shit with the DLC characters, i was angry when i realized 98 Iori DLC was 180kb.

I really couldn't care less whether or not the DLC's on the disc. The game's loaded with content to begin with, and if I'm being honest with myself, I can admit that I was going to buy the DLC at some point, so it already being on the disc really just saves me time.

My only real complaint is that it's clearly ready now, yet we aren't getting it until fall, just because they want to encourage people to buy the Vita version. Hackers already have the characters unlocked and are even using them online, it's really unfair that they're going to have a six month lead on those of us who choose not to hack our games.

CleverCover:
Or the people can just wait for the Ultimate Super Mega Street Fighter Versus Tekken with 20 characters never seen before for the value of 40 dollars.

Does anyone really pre-order anything Capcom without feeling ripped off anymore?

Ace Attorney my friend. Ace Attorney.

At least with the stuff that was released here.

Man Capcom went down the shitter FAST..

They're still at the gym training, you guys. Be patient!

OT: This seems kinda scummy, to me... Good thing I don't do fighting games. I recall Epic doing this with Gears 3, no? I see a trend forming...

Vault Citizen:
Would there be any way to get the content from the disc without buying the DLC?

edit - sorry, just realised that would probably be illegal, nevermind.

further edit - Contrary to what Capcom claims it is not neccessary. Fable II had a perfectly good system where each DLC pack was released alongside a free version. The free version didn't give you any of the content of the DLC but it allowed to you play multiplayer with those who had bought the DLC.

Blazblue is a much better example. at least im pretty sure it is.

They released compatibility packs that were required for online, and their characters were not on the disc. Whether or not they could have been on the disc, as in, they were ready before launch but just werent added, is where im a little sketchy... but PR-wise, thats a much better way.

Lord Beautiful:

Andy Chalk:
Capcom's explanation may be perfectly valid, but in the eyes of many angry Street Fighter fans it's probably also perfectly worthless.

Depends on the fan. I've seen a fair amount of people on the Capcom-Unity forums call the rest of us "entitled" for thinking we should have access to what's on the disk.

EDIT:

Didn't see "many" in your post at first. Guess that makes this post a bit redundant.

Those same people think I'm entitled because I want AAI2 to be released here. Or because I want the other four game boy Mega Man games and X2 and X3 on the Virtual Consoles.

I went a step further than just being upset and voting with my wallet.

I wrote Capcom up to the Better Business Bureau AND the Federal Trade Commission for flagrantly lying about their product and calling on-disc content "downloadable" content. It's not DLC if you don't download it, but they STILL refer to these characters as downloadable characters.

That's false advertising and it is ILLEGAL under the terms of the FTC Act.

So, I encourage people to also take a few moments and file a complaint with either the BBB or FTC.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

I refuse to stand by and let companies lie to us. Consumers have rights, and too many of us don't know that we do. So do something about it and together we CAN stop this.

Trishbot:
I went a step further than just being upset and voting with my wallet.

I wrote Capcom up to the Better Business Bureau AND the Federal Trade Commission for flagrantly lying about their product and calling on-disc content "downloadable" content. It's not DLC if you don't download it, but they STILL refer to these characters as downloadable characters.

That's false advertising and it is ILLEGAL under the terms of the FTC Act.

So, I encourage people to also take a few moments and file a complaint with either the BBB or FTC.

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

I refuse to stand by and let companies lie to us. Consumers have rights, and too many of us don't know that we do. So do something about it and together we CAN stop this.

Do you have a copy of the letter? I'm not good at this type of stuff.

Oh it's necessary? But it's not necessary to charge for it you greedy pricks.

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