Ubisoft Fixes False Advertising

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Ubisoft Fixes False Advertising

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There's no split-screen campaign co-op in Ghost Recon: Future Soldier.

Regardless of what several retailer sites, including Ubisoft's own UbiShop, might tell you. The back of the game's box does indicate that there is split-screen co-op, and technically there is, in the game's take on horde mode: "Guerrilla." Unfortunately for Ubisoft, the sites in question specifically mention split-screen campaign co-op.

"We've been made aware of the presence of outdated information on UbiShop and several retailer sites stating split screen, cooperative play is available in Ghost Recon: Future Soldier's campaign," Ubisoft forum manager EvilPixieGrr said in an update on the publisher's forums. "We have ensured the information has been updated on the sites affected by this."

"Our customers are extremely important to us, and we hope you'll accept our sincerest apologies for any inconvenience and frustration caused by this miscommunication," the message continued.

So, sincerest apologies are being offered, help yourself, but the message doesn't mention whether or not Ubisoft will be offering refunds to players who picked up the game specifically for split-screen co-op. When presented with a similar situation, Microsoft offered refunds to SDTV owners who bought Minecraft: Xbox 360 Edition, only to find out the game's split-screen mode was only available on HDTVs.

Source: Ubisoft Forums

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Part of me thinks that they intentionly put up that info so they could do a PR stunt when they removed it. But even Ubisoft isn't that bad.

Gearhead mk2:
Part of me thinks that they intentionly put up that info so they could do a PR stunt when they removed it. But even Ubisoft isn't that bad.

Not bad enough to aim for it, but certainly stupid enough to fall into it.

Says alot about Ubisoft, when you think about it.

Let's hope they caught this early enough do that it doesn't come back to haunt them on opening day.

Clearly they meant "campaign" in the "a systematic course of aggressive activities for some specific purpose" sense.

It was an artistic design decision, and consumers are wrong for making them change it.

Man, those gamers will whine about anything.

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Did I miss any corporate-apologist bullshit there?

RvLeshrac:
Clearly they meant "campaign" in the "a systematic course of aggressive activities for some specific purpose" sense.

It was an artistic design decision, and consumers are wrong for making them change it.

Man, those gamers will whine about anything.

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Did I miss any corporate-apologist bullshit there?

If you don't like it, don't buy it.

Any line with the word "entitlement" in it.

It doesn't bother me because I don't play _________.

Zachary Amaranth:

RvLeshrac:
Clearly they meant "campaign" in the "a systematic course of aggressive activities for some specific purpose" sense.

It was an artistic design decision, and consumers are wrong for making them change it.

Man, those gamers will whine about anything.

---------------------

Did I miss any corporate-apologist bullshit there?

If you don't like it, don't buy it.

Any line with the word "entitlement" in it.

It doesn't bother me because I don't play _________.

Brilliant! - "I don't know why you people feel entitled to campaign co-op."

Hmm, Ubisoft saying their customers are very important to them, yet they insist on using the worst kind of DRM and treats their customers like criminals and also saying that every PC gamer is a pirate. Yeah, Ubisoft, you have been insulting your customers for so long that I'm going to say that statement is 100% bullshit.

Yopaz:
Hmm, Ubisoft saying their customers are very important to them, yet they insist on using the worst kind of DRM and treats their customers like criminals and also saying that every PC gamer is a pirate. Yeah, Ubisoft, you have been insulting your customers for so long that I'm going to say that statement is 100% bullshit.

Actually Ubisoft did remove the Always-On DRM from the PC GRFS (http://pc.gamespy.com/pc/tom-clancys-ghost-recon-x/1222202p1.html) and they did decide to release it on PC anyway.

Meh, haven't bought an ubisoft product since they went the way of always on DRM.

Shit, could have been something to play with my uncle and/or cousin...oh well, there is always Resident Evil 6 coming out.

Phishfood:
Meh, haven't bought an ubisoft product since they went the way of always on DRM.

Ubisoft haven't added an Always-On DRM to Ghost Recon Future Soldier (PC). Instead they only require an one-time registration. (http://www.gamepur.com/news/7758-ghost-recon-future-soldier-no-always-online-drm-only-one-time-activation-ne.html)

Personally I think that as with any addict we should support them every step of the way towards putting away the DRM.

Was gonna buy this but not sure now.

A forum mod named EvilPixieGrr? I guess it's appropriate for Ubisoft. They could compete with EA/Activision on the evil scale if they had the size.

Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Could it be that we are dealing with HUGE corporations that unlike Valve needs to coordinate lots of offices filled with even more people (long story short, shit logistics)?

Valve is easier to deal with since it's only relatively few people who work together to make the thing fit together (fewer components usually mean fewer things to go wrong and when they do go wrong they are more easily limited and repaired).

Hornet0404:

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Could it be that we are dealing with HUGE corporations that unlike Valve needs to coordinate lots of offices filled with even more people (long story short, shit logistics)?

Valve is easier to deal with since it's only relatively few people who work together to make the thing fit together (fewer components usually mean fewer things to go wrong and when they do go wrong they are more easily limited and repaired).

Bullcrap. A good business ethic in a company does not depend on the size of the company. Sure it might be harder to work out but size is also not an excuse for dishonesty. Logistics is not the source for false marketing, crap customer services, and blatant lies (like in the case with Activision and the CoD fiasco).

Savber:

Hornet0404:

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Could it be that we are dealing with HUGE corporations that unlike Valve needs to coordinate lots of offices filled with even more people (long story short, shit logistics)?

Valve is easier to deal with since it's only relatively few people who work together to make the thing fit together (fewer components usually mean fewer things to go wrong and when they do go wrong they are more easily limited and repaired).

Bullcrap. A good business ethic in a company does not depend on the size of the company. Sure it might be harder to work out but size is also not an excuse for dishonesty. Logistics is not the source for false marketing, crap customer services, and blatant lies (like in the case with Activision and the CoD fiasco).

I'm just saying that this is what may have happened here.

Logistical problems coupled with communication issues.

But I may be wrong. I don't work with any of those companies so I have fuck-all idea of what happens at their meetings (BTW, I'm talking exclusively about THIS Ubi affair).

It's kind of sad how much bullshit goes on in this community (gaming as a whole). If people aren't crying, they're accusing others of being fanboys and apologists.

Can we go back to the time when we just play the fucking games?

WOW! Flash backs to Steam retailing Red Orchestra 2 or what? I picked that game up on Christmas with a buddy hoping to get in some multi-player co-op action and... not happening! No refund was offered. And what do you do when the problem was Steam to begin with, as I understand it? Not only is the industry strolling down a fiery lane better known to some as hell, but to make matters worse its communications lines between publishers and distributors seems to have gone on ahead of them. There are only two reasons this could be; one being that they have shitty communications lines, the other being that someone's holding things back, usually for a contractual dance of the damned. Either way, it was bad enough when they were lying badly to their customers. Its ridiculous now that they've adopted the CIA technique of plausible deniability. Who the hell knows whose screwing up, but someone really is these days.

Buying a new game looks more and more like gambling. Roll the dice and hope for the best.

Namehere:
WOW! Flash backs to Steam retailing Red Orchestra 2 or what? I picked that game up on Christmas with a buddy hoping to get in some multi-player co-op action and... not happening! No refund was offered. And what do you do when the problem was Steam to begin with, as I understand it? Not only is the industry strolling down a fiery lane better known to some as hell, but to make matters worse its communications lines between publishers and distributors seems to have gone on ahead of them. There are only two reasons this could be; one being that they have shitty communications lines, the other being that someone's holding things back, usually for a contractual dance of the damned. Either way, it was bad enough when they were lying badly to their customers. Its ridiculous now that they've adopted the CIA technique of plausible deniability. Who the hell knows whose screwing up, but someone really is these days.

Buying a new game looks more and more like gambling. Roll the dice and hope for the best.

Steam generally don't issue refunds, and that's it. The campaign is not the main point of the game, online multiplayer is the main focus. Tripwire has stated that co-op is coming in a later patch, but that they are currently not satisfied with their implementation.

that's a pretty big WHOOPS
especially coming from someone who really enjoys playing split-screen co-op with a buddy on the couch (good ol' Halo days)
sad to hear, though I'm still giving Future Soldier a try soon enough, albeit solo :[

I'm less critical of Ubisoft on this one. Ubisoft has so far been correcting all of its bad decisions and has been overall on the up and up. This is a big mistake, don't get me wrong, but I that's all it was. It happens.

NLS:

Namehere:
WOW! Flash backs to Steam retailing Red Orchestra 2 or what? I picked that game up on Christmas with a buddy hoping to get in some multi-player co-op action and... not happening! No refund was offered. And what do you do when the problem was Steam to begin with, as I understand it? Not only is the industry strolling down a fiery lane better known to some as hell, but to make matters worse its communications lines between publishers and distributors seems to have gone on ahead of them. There are only two reasons this could be; one being that they have shitty communications lines, the other being that someone's holding things back, usually for a contractual dance of the damned. Either way, it was bad enough when they were lying badly to their customers. Its ridiculous now that they've adopted the CIA technique of plausible deniability. Who the hell knows whose screwing up, but someone really is these days.

Buying a new game looks more and more like gambling. Roll the dice and hope for the best.

Steam generally don't issue refunds, and that's it. The campaign is not the main point of the game, online multiplayer is the main focus. Tripwire has stated that co-op is coming in a later patch, but that they are currently not satisfied with their implementation.

I LOVE THIS! "Well yea, you bought a product that wasn't as advertised, but let's be frank... Even if it were as advertised, it would suck. We're all about online multi-player." Seriously? You want to make a game that's all about online multi-player? Great! DO IT! Advertise accordingly. Otherwise, this game isn't as advertised. Point made.

I'd also add to that, Steam doesn't generally falsely advertise the capabilities of their products. Just something to think about. I mean, if your house is burning down, do you get dressed or get the fuck out? You get out of the house, it's not a general situation. This isn't a 'general' situation. Just saying.

Well thanks to Ubisoft I guess we can wonder. But it didn't used to be a general situation.

duchaked:
that's a pretty big WHOOPS
especially coming from someone who really enjoys playing split-screen co-op with a buddy on the couch (good ol' Halo days)
sad to hear, though I'm still giving Future Soldier a try soon enough, albeit solo :[

Its not really that satisfying playing solo cause the AI always succeeds at the stealthy bits and timing shots at the same time as you and the rest of it just plays like a third person shooter.

Hornet0404:

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Could it be that we are dealing with HUGE corporations that unlike Valve needs to coordinate lots of offices filled with even more people (long story short, shit logistics)?

Valve is easier to deal with since it's only relatively few people who work together to make the thing fit together (fewer components usually mean fewer things to go wrong and when they do go wrong they are more easily limited and repaired).

No its because valve is not a publicly traded company, thus does not need to bend to the will of investors.

Plazmatic:

Hornet0404:

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

Could it be that we are dealing with HUGE corporations that unlike Valve needs to coordinate lots of offices filled with even more people (long story short, shit logistics)?

Valve is easier to deal with since it's only relatively few people who work together to make the thing fit together (fewer components usually mean fewer things to go wrong and when they do go wrong they are more easily limited and repaired).

No its because valve is not a publicly traded company, thus does not need to bend to the will of investors.

That too could be a factor.

Savber:
Why is it so hard to be honest in the gaming business? Why is it so hard to be like CDPR and Valve? W H Y?!!!

M O N E Y..
Granted Valve is very nice, but they are already shitting money out every orifice, they might aswell be nice.

Ubisoft... really? Again you make headlines with crap?
Sigh, I used to remember when I was on your side defending your every game.

But really, I've forgotten the reason. Offer refunds and don't be a douche about it, please.

TopazFusion:

DVS BSTrD:
Let's hope they caught this early enough do that it doesn't come back to haunt them on opening day.

You never know. Now consumers might be spooked.

Can't we just take their apology in the spirit in which it was meant?

I feel so dirty now.

But yeah, I don't smell a conspiracy here. Just another instance of foot-in-mouth disease, where the marketing folks didn't actually listen to the technical folks.

I was really looking forward to playing through the campaign split-screen with my brother too. Damn Ubi.

Luckily, there's enough in it to like GR:FS.

Games as art? ... Hell games aren't even a professional business anymore. That sort of whoops would have someone looking for a new job in any other industry.

Grey Day for Elcia:
It's kind of sad how much bullshit goes on in this community (gaming as a whole). If people aren't crying, they're accusing others of being fanboys and apologists.

Can we go back to the time when we just play the fucking games?

That would be nice. I miss hearing/reading positive discussions about games, instead of people zoning in on every small mistake and tearing it apart. Constructive criticism instead of outright abuse would be nice too.

Hornet0404:

Ubisoft haven't added an Always-On DRM to Ghost Recon Future Soldier (PC). Instead they only require an one-time registration. (http://www.gamepur.com/news/7758-ghost-recon-future-soldier-no-always-online-drm-only-one-time-activation-ne.html)

Personally I think that as with any addict we should support them every step of the way towards putting away the DRM.

Indeed. Have they done a new Silent Hunter lately?

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