Konami Offers Exchanges on 360 Silent Hill HD Collection

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Konami Offers Exchanges on 360 Silent Hill HD Collection

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Konami won't patch the 360 version of Silent Hill HD Collection, but it will let you trade it for a different game.

So, the 360 release of Silent Hill HD Collection is broken and Konami isn't going to fix it. The company isn't offering any refunds, but it will allow affected users to exchange their copies for another title. Another Konami title, just to be clear.

The offer is only available to North or South American customers who bought the Xbox 360 version of the game before August 8th, 2012. You'll need to contact the company's customer service department and request an exchange in writing before October 7th. The exchanges are subject to availability.

Silent Hill HD Collection was launched earlier this year and was met with a decidedly mixed response from critics, largely due to the game's poor framerate, out-of-sync voice work and numerous graphical issues. While the PS3 version has since been patched, Konami decided not to offer the same service to 360 owners, citing "technical issues and resources." Konami insists that the reported issues are only being encountered by a minority of users. It also confirmed that the patch for Silent Hill: Downpour is still in development for both the 360 and PS3 releases.

Source: Facebook

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While nice of them to be forthcoming with it, exchanging faulty goods that don't perform as could be reasonably expected is law in many countries.

Well that's way more than I expected them to do. Now all those people should turn it in for Metal Gear Solid HD Collection, the one Konami gave a shit about.

Mcoffey:
Well that's way more than I expected them to do. Now all those people should turn it in for Metal Gear Solid HD Collection, the one Konami gave a shit about.

Yeah, that'll show them, they release a piece of shit and don't actually lose anything.

Stand up guys. Other companies would tell people to suck it up.

Sad that that's my perception of most game companies.

RvLeshrac:

Mcoffey:
Well that's way more than I expected them to do. Now all those people should turn it in for Metal Gear Solid HD Collection, the one Konami gave a shit about.

Yeah, that'll show them, they release a piece of shit and don't actually lose anything.

They were never going to lose anything from this. At least this way the customers don't get fucked over quite as hard.

Easton Dark:
Stand up guys. Other companies would tell people to suck it up.

Sad that that's my perception of most game companies.

To be fair, a company that actually cared would actually try to put out a patch rather than shrugging and going "can't be done". Or y'know, put it out in a decent working condition in the first place.

That said, the line "The exchanges are subject to availability." kind of gives me the suspicion that by "pure coincidence" the only games they'll have in stock for exchanges will be less popular titles or games that have been out for two years or longer. Just so that you'll still have to buy the MGS HD collection or the latest Pro Evolution Soccer anyway.

Also, way to leave European customers out in the cold. (And the ten Japanese people who bought a 360)

Lazy corporation is lazy.

There's a reason they're not patching this but it's NOT the one they're giving.
Maybe it's a Pyramid scheme?

So wait, they'll go through with an exchange program... But won't take the time and resources to simply patch the damn thing?

What are you smoking, Konami?

WHAT? A full scale product recall and exchange is cheaper than making a patch?

what is wrong with this world?

FargoDog:
So wait, they'll go through with an exchange program... But won't take the time and resources to simply patch the damn thing?

What are you smoking, Konami?

It's called lazy dev/publishers. They shouldn't of had some half-assed mobile dev working on the game in the first place anyways so it isn't all that surprising.

It's also cheaper for them just to say "here, exchange games with us!" because, as stated elsewhere above, they are more than likely only intending to really give away the crappier titles they have countless copies of. Its not like there is any game I can think of from these guys that has come out within a few years besides the MGS Collection, and anyone who wanted that would of nabbed it already.

If they could find copies of it that is. I remember hearing that it was supposedly hard to find new copies of the game around release, much less afterwards.

how scary to live in a world where devs are too lazy to make patches for games

NuclearShadow:
Snip

Words in my mouth. No, I wouldn't think releasing a half-finished game for full price would make them stand up guys if they give you another game in return.

And I'm not supporting this behavior. But I'm not affected, and they could have done much worse.

What's the actual problem with it? I own the Silent Hill HD and have played some of the 'original voices' (which I think is just the original version of the game) Silent Hill 2 and so far it seems to be just fine.
I think to understand the issue I need to know what the problem is and so far reading these articles they haven't explained. Let me tell you if it turns out I'm playing a broken incorrect version of SH2 I won't be a happy Vrex.

That said if I as an Xbox player with no PS2 want to play Silent Hill 2 I kind of need to get this HD collection, it's pretty poor sport to then let it break and not bother to fix it.

Easton Dark:

NuclearShadow:
Snip

Words in my mouth. No, I wouldn't think releasing a half-finished game for full price would make them stand up guys if they give you another game in return.

That's pretty much what they are doing here. The Silent Hill: HD Collection is bugged like crazy. Not game-breaking bugs, but it has frame rate drops, graphical glitches, sound loops, audio glitches, and reduced transparency of fog, glass, and other particles.

Why does it have these issues? Because the code they were using was from an unfinished version of the games. But rather than properly finish the code, they pushed the game out, and then refused to patch it on the 360, and now are saying that they will take the broken copies in exchange for a different game. What game? Who knows, that's up to Konami.

thebobmaster:

Easton Dark:

NuclearShadow:
Snip

Words in my mouth. No, I wouldn't think releasing a half-finished game for full price would make them stand up guys if they give you another game in return.

That's pretty much what they are doing here. The Silent Hill: HD Collection is bugged like crazy. Not game-breaking bugs, but it has frame rate drops, graphical glitches, sound loops, audio glitches, and reduced transparency of fog, glass, and other particles.

Why does it have these issues? Because the code they were using was from an unfinished version of the games. But rather than properly finish the code, they pushed the game out, and then refused to patch it on the 360, and now are saying that they will take the broken copies in exchange for a different game. What game? Who knows, that's up to Konami.

Aw god, really? I was thinking unfinished as in missing the second act completely or something, not buggy, but... I look like a dick now, huh.

Easton Dark:

thebobmaster:

Easton Dark:

Words in my mouth. No, I wouldn't think releasing a half-finished game for full price would make them stand up guys if they give you another game in return.

That's pretty much what they are doing here. The Silent Hill: HD Collection is bugged like crazy. Not game-breaking bugs, but it has frame rate drops, graphical glitches, sound loops, audio glitches, and reduced transparency of fog, glass, and other particles.

Why does it have these issues? Because the code they were using was from an unfinished version of the games. But rather than properly finish the code, they pushed the game out, and then refused to patch it on the 360, and now are saying that they will take the broken copies in exchange for a different game. What game? Who knows, that's up to Konami.

Aw god, really? I was thinking unfinished as in missing the second act completely or something, not buggy, but... I look like a dick now, huh.

It's not just buggy, it's fucking buggy. It took me a few attempts to get one of the trophies in SH3 for finishing the game with only 2 saves because the game would lock up; your amount of playing was irrelevent so I had to save a lot. SH2 I never had any lock up but it would slow down and be very noticeable.

its when i hear about things like this that i wish the death penalty for stupidity was legal.

antman890:
its when i hear about things like this that i wish the death penalty for stupidity was legal.

You'd probably be the first to go then, eh?

OT: The inner machinations of their minds are an enigma. Surely patching it would be the easier route to take?

Why is this easier or more effective than them just patching the damn game? I honestly don't get their strategy here at all.

Vrex360:
What's the actual problem with it? I own the Silent Hill HD and have played some of the 'original voices' (which I think is just the original version of the game) Silent Hill 2 and so far it seems to be just fine.
I think to understand the issue I need to know what the problem is and so far reading these articles they haven't explained. Let me tell you if it turns out I'm playing a broken incorrect version of SH2 I won't be a happy Vrex.

That said if I as an Xbox player with no PS2 want to play Silent Hill 2 I kind of need to get this HD collection, it's pretty poor sport to then let it break and not bother to fix it.

Believe me when I say that you are so much better off tracking down either a refurbished PS2 and both Silent Hill games or just getting them on the PC. The voice issues are a small part of a mountain of problems with the re-release on both platforms, and a lot of them aren't just visual or audio issues too. A lot of them happen to be gameplay-related, rendering both HD ports glitchy and virtually unplayable.

I don't care that Konami is offering an exchange program for the Xbox 360 version, that really doesn't change the fact that Konami knowingly shipped a broken HD re-release of two games from eight-nine years ago. But cancelling it due to "technical issues and resources" only to offer an exchange program the following day smacks of incompetence, laziness, and hypocrisy.

There is no excusing laziness on the part of a shitty developer and publisher that doesn't know what the fuck it's doing, especially when you consider that this HD re-release was Konami's chance to bring two of (arguably) the best games ever made to a brand new audience and that they FAILED to do so.

I'll give them credit by saying that other companies would've said "Eh, tough luck" if the same thing happened, but that's really just damning with faint praise at this point.

antman890:

Meaning of Karma:

antman890:
its when i hear about things like this that i wish the death penalty for stupidity was legal.

You'd probably be the first to go then, eh?

OT: The inner machinations of their minds are an enigma. Surely patching it would be the easier route to take?

unfortunately pompus ass wipes like urself don't seem to understand that companys dont care which way is easier for customers, just the cash in their customers pockets. if costomers don't get out the dosh why do anything? instead make customers do the work to fix company mistakes. its pretty pathetic business model but what can you do?

I think that you don't make any actual sense. First you say that you want the government to kill/murder "stupid people", and now you're railing against shitty business practices.

Meaning of Karma:

antman890:

Meaning of Karma:

You'd probably be the first to go then, eh?

OT: The inner machinations of their minds are an enigma. Surely patching it would be the easier route to take?

unfortunately pompus ass wipes like urself don't seem to understand that companys dont care which way is easier for customers, just the cash in their customers pockets. if costomers don't get out the dosh why do anything? instead make customers do the work to fix company mistakes. its pretty pathetic business model but what can you do?

I think that you don't make any actual sense. First you say that you want the government to kill/murder "stupid people", and now you're railing against shitty business practices.

my original point is that this type of business practice is bad, retarding and stupid and whoever came up with it is stupid, and therefore should be shot and their family should pay for the bullet. it might be business savy to save a few buck but its stupid to alienate ur customer base no matter what business ur in and thats exactly what they're doing.

understand????????????

These bastards should be fined to hell for bullshit like this. I absolutely hate how the software industries get special treatment by the law. Makes me sick.

Mcoffey:
Well that's way more than I expected them to do. Now all those people should turn it in for Metal Gear Solid HD Collection, the one Konami gave a shit about.

Agreed, it is a splendid collection!

"technical issues and resources." likely meaning "Microsoft won't let us do it unless we force you to pay for it."

If other devs can afford to patch their games, even those who are less well established than Konami, then surely they could afford to fix this one. Especially as these are their loyal customers who purchased it.

Shocking.

Now this may just be because I hadn't played it when either came out originally, but the only problem I've noticed is the the chainsaw sound.

Although if it is as bad as people are saying it is, then it confuses me how the same company could fuck up one HD collection (Silent Hill, apparently) and then make one that is excellent (Metal Gear Solid)

Acrisius:
These bastards should be fined to hell for bullshit like this. I absolutely hate how the software industries get special treatment by the law. Makes me sick.

i hear you. its all because of intelectual property laws. i don't think that it will change in the next 30 years. i used to think that it customers of products with strong intelectual property ties (i.e. gamers, music lovers, etc.) tried to petion for a change in favour of customers, something postive might happen but now i think their just gonna keep going until the act of looking at a game means the company owns your soul. lol

antman890:

Acrisius:
These bastards should be fined to hell for bullshit like this. I absolutely hate how the software industries get special treatment by the law. Makes me sick.

i hear you. its all because of intelectual property laws. i don't think that it will change in the next 30 years. i used to think that it customers of products with strong intelectual property ties (i.e. gamers, music lovers, etc.) tried to petion for a change in favour of customers, something postive might happen but now i think their just gonna keep going until the act of looking at a game means the company owns your soul. lol

There's still hope. When our generation gets in governing positions, there will finally be people who actually know what the fuck they're talking about in a position to fix things. The retards today are all like "wuts firefox? Is it like irnternets xploder? People us it to steal shit?! OH NO! THEFT IS WRONG! GOTTA BAN EVERYTHIGN!"

As evidences by all the SOPA/CISPA/ACTA/whatever the latest version is named-circus.

Acrisius:

antman890:

Acrisius:
These bastards should be fined to hell for bullshit like this. I absolutely hate how the software industries get special treatment by the law. Makes me sick.

i hear you. its all because of intelectual property laws. i don't think that it will change in the next 30 years. i used to think that it customers of products with strong intelectual property ties (i.e. gamers, music lovers, etc.) tried to petion for a change in favour of customers, something postive might happen but now i think their just gonna keep going until the act of looking at a game means the company owns your soul. lol

There's still hope. When our generation gets in governing positions, there will finally be people who actually know what the fuck they're talking about in a position to fix things. The retards today are all like "wuts firefox? Is it like irnternets xploder? People us it to steal shit?! OH NO! THEFT IS WRONG! GOTTA BAN EVERYTHIGN!"

As evidences by all the SOPA/CISPA/ACTA/whatever the latest version is named-circus.

true that once technology fluent generations come into power there will be more ability to stop this silliness but what would stop influential companies from fighting tooth and nail to protect "their" intelectual rights? they've got the money to hire hoards of lawyers to defend their rights as money hungry useless middle men and their right to control everything even though they have created nothing (execpt a confusing and dodgey system of keeping everything for themselves).

antman890:

Acrisius:

antman890:

i hear you. its all because of intelectual property laws. i don't think that it will change in the next 30 years. i used to think that it customers of products with strong intelectual property ties (i.e. gamers, music lovers, etc.) tried to petion for a change in favour of customers, something postive might happen but now i think their just gonna keep going until the act of looking at a game means the company owns your soul. lol

There's still hope. When our generation gets in governing positions, there will finally be people who actually know what the fuck they're talking about in a position to fix things. The retards today are all like "wuts firefox? Is it like irnternets xploder? People us it to steal shit?! OH NO! THEFT IS WRONG! GOTTA BAN EVERYTHIGN!"

As evidences by all the SOPA/CISPA/ACTA/whatever the latest version is named-circus.

true that once technology fluent generations come into power there will be more ability to stop this silliness but what would stop influential companies from fighting tooth and nail to protect "their" intelectual rights? they've got the money to hire hoards of lawyers to defend their rights as money hungry useless middle men and their right to control everything even though they have created nothing (execpt a confusing and dodgey system of keeping everything for themselves).

Of course they will fight and lobby and do all the things they're already doing. But SOPA/CISPA/ACTA/HERPDERPA all got voted down once people heard about them. If those people are the ones who get to vote about it in the first place, well, chances are they're gonna have the same opinion they had back when all they did was hear about it. You know what I mean? We'll see what happens, but there's a serious issue today with the punishment for certain things not fitting the crime and people are not happy about it. Look at how they fine pirates and whatever. Millions of dollars. Nobody in their right mind things that's reasonable on any planet, and it's shit like that which is creating a divide between the rule of the law and the rule of personal morals. The longer it stays like that, the more the law is actually being undermined and hollowed out in the eyes of people. Can't keep going like that.

Acrisius:

antman890:

Acrisius:

There's still hope. When our generation gets in governing positions, there will finally be people who actually know what the fuck they're talking about in a position to fix things. The retards today are all like "wuts firefox? Is it like irnternets xploder? People us it to steal shit?! OH NO! THEFT IS WRONG! GOTTA BAN EVERYTHIGN!"

As evidences by all the SOPA/CISPA/ACTA/whatever the latest version is named-circus.

true that once technology fluent generations come into power there will be more ability to stop this silliness but what would stop influential companies from fighting tooth and nail to protect "their" intelectual rights? they've got the money to hire hoards of lawyers to defend their rights as money hungry useless middle men and their right to control everything even though they have created nothing (execpt a confusing and dodgey system of keeping everything for themselves).

Of course they will fight and lobby and do all the things they're already doing. But SOPA/CISPA/ACTA/HERPDERPA all got voted down once people heard about them. If those people are the ones who get to vote about it in the first place, well, chances are they're gonna have the same opinion they had back when all they did was hear about it. You know what I mean? We'll see what happens, but there's a serious issue today with the punishment for certain things not fitting the crime and people are not happy about it. Look at how they fine pirates and whatever. Millions of dollars. Nobody in their right mind things that's reasonable on any planet, and it's shit like that which is creating a divide between the rule of the law and the rule of personal morals. The longer it stays like that, the more the law is actually being undermined and hollowed out in the eyes of people. Can't keep going like that.

i hope your right on this. i think for something like pirating they should just ban the person from using computers (unless their day job consists of it). when ex cons are on probation they aren't allowed to assosiate with felons, it closer to that model than anything else i can think of and i think its firly reasonable. not fine them into bankruptcy.

antman890:

Acrisius:

antman890:

true that once technology fluent generations come into power there will be more ability to stop this silliness but what would stop influential companies from fighting tooth and nail to protect "their" intelectual rights? they've got the money to hire hoards of lawyers to defend their rights as money hungry useless middle men and their right to control everything even though they have created nothing (execpt a confusing and dodgey system of keeping everything for themselves).

Of course they will fight and lobby and do all the things they're already doing. But SOPA/CISPA/ACTA/HERPDERPA all got voted down once people heard about them. If those people are the ones who get to vote about it in the first place, well, chances are they're gonna have the same opinion they had back when all they did was hear about it. You know what I mean? We'll see what happens, but there's a serious issue today with the punishment for certain things not fitting the crime and people are not happy about it. Look at how they fine pirates and whatever. Millions of dollars. Nobody in their right mind things that's reasonable on any planet, and it's shit like that which is creating a divide between the rule of the law and the rule of personal morals. The longer it stays like that, the more the law is actually being undermined and hollowed out in the eyes of people. Can't keep going like that.

i hope your right on this. i think for something like pirating they should just ban the person from using computers (unless their day job consists of it). when ex cons are on probation they aren't allowed to assosiate with felons, it closer to that model than anything else i can think of and i think its firly reasonable. not fine them into bankruptcy.

Dude, "banning people" from using computers is like banning people from using a phone or a sending mails. By your logic, someone who has once robbed or stolen a taxi can never use taxis. People steal shit in stores all day, every day, everywhere. Do they ban people from going to stores? Insane.

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