Blizzard Sued Over Battle.net Authenticators

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Blizzard Sued Over Battle.net Authenticators

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Blizzard says it will "vigorously defend itself" against claims that it does not adequately safeguard its customers' data unless they pay extra for a Battle.net authenticator.

World of Warcraft studio Blizzard Entertainment was hit with a class action lawsuit late last week over allegations of "deceptive upselling" relating to its Battle.net authenticators. The suit claims that Blizzard and its parent company Activision Blizzard fail to inform consumers that they "must" purchase additional products - the authenticators - in order to ensure that their data is adequately secured on Blizzard's servers.

"Blizzard requires all of its customers to establish accounts with its online gaming service, Battle.net, but it fails to disclose to consumers, prior to purchase, that they'll need additional products called authenticators to keep information stored in these accounts safe," attorney Hank Bates of law firm Carney Williams Bates Pulliam & Bowman PLLC said in a statement. "Even though the company frequently receives complaints about accounts being hacked, it simply tells the customer to attach an authenticator to their account. Blizzard doesn't inform people about this requirement when they purchase the game, and that amounts to a deceptive trade practice."

The suit also accuses Blizzard of "negligence" for failing to maintain adequate levels of security for its customer base, which "compromised millions of customers' email addresses, passwords, answers to personal security questions, and other items of sensitive information."

Blizzard, unsurprisingly, dismissed the allegations outright. "The suit's claim that we didn't properly notify players regarding the August 2012 security breach is not true. Not only did Blizzard act quickly to provide information to the public about the situation, we explained the actions we were taking and let players know how the incident affected them, including the fact that no names, credit card numbers, or other sensitive financial information was disclosed," the studio said.

The claim that an authenticator is required to maintain security is also "completely untrue and apparently based on a misunderstanding of the authenticator's purpose," it continued, clarifying that "the Battle.net Authenticator is an optional tool that players can use to further protect their Battle.net accounts in the event that their login credentials are compromised outside of Blizzard's network infrastructure."

"Many players have voiced strong approval for our security-related efforts," it said. "Blizzard deeply appreciates the outpouring of support it has received from its players related to the frivolous claims in this particular suit."

The lawsuit claims that Blizzard has earned $26 million from authenticator sales alone. The lead plaintiff in the case, Benjamin Bell, is seeking unspecified damages as well as an injunction preventing Blizzard from charging additional post-purchase costs to its customers and requiring them to sign up to its Battle.net service.

Sources: Joystiq, Courthouse News Service, GamesIndustry

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Honestly, I feel the authenticators should be free. If your highest point of security costs extra of a game that you not only have to buy, but pay a subscription for, then I feel you've gotten a bit greedy. It's not like it's a ton of extra content to produce anyway, and Blizz won't run out of money in a long time.

It's optional. If you can't keep your own account safe, then you deserve it.

SecretNegative:
Honestly, I feel the authenticators should be free. If your highest point of security costs extra of a game that you not only have to buy, but pay a subscription for, then I feel you've gotten a bit greedy. It's not like it's a ton of extra content to produce anyway, and Blizz won't run out of money in a long time.

If you have a mobile phone it is free, to my knowledge you only have to pay if you want the authenticator stick (basically a small USB stick with the authenticator on it) and I think even then you pay for the hardware more than the program on it.

I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.
Went back to dig up the old emails, turns out it wasn't for paying or anything but it was about cheating. Still applies though since I don't even have an account.

Aeshi:

SecretNegative:
Honestly, I feel the authenticators should be free. If your highest point of security costs extra of a game that you not only have to buy, but pay a subscription for, then I feel you've gotten a bit greedy. It's not like it's a ton of extra content to produce anyway, and Blizz won't run out of money in a long time.

If you have a mobile phone it is free, to my knowledge you only have to pay if you want the authenticator stick (basically a small USB stick with the authenticator on it) and I think even then you pay for the hardware more than the program on it.

If it's mostly free then why are people sueing Blizz over it? I mean, there are easier targets out there if they want a simple money-scrub.

Battle.net is free. Mobile and landline phone authenticators are free. However, here the kicker: World of Warcraft features are not fully functional without an authenticator. The list of these things is tiny and only require for extra security stuff like guild vaults. The suit is wrong though.

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Check the sender in the email's source. They're likely phishing emails.

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Yeah, I don't think that's Blizzard.

BeerTent:

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Check the sender in the email's source. They're likely phishing emails.

That's the first thing I did and it sent me straight to them. I've blocked incoming emails from them now but it was so annoying that they couldn't even take the time to get back to me. It's like the Google Help Forums...my god those are terrible "help" forums.

Pre-Diablo 3 I was Pro Blizzard (since 1997), but now... Bah!
Don't care what the outcome will be.
Real Money AH will negate any effects.

"Aaaaaah! I'm going to sue Blizzard because I can't be bothered to download a free authenticator app or actively keep my own account safe! Aaaaaaah!"

But really, from what I hear about the authenticators you're better off without and just taking your own active steps to safeguard your account.

NLS:
It's optional. If you can't keep your own account safe, then you deserve it.

oh right, because on diablo III, the fact that I never played with anyone and never have been hacked/phished before, means that i'll be 100% safe?

yeah right, try again, my account was stolen within a week and a half of having the game, and it was the biggest pain in the ass trying to get it back with blizzards stupid support, because you have to call in and their lines are either always flooded or they don't have anyone to help you at the moment.

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Yea that's what we call a phishing scam.

If an account doesn't pay for the subscription, then it just gets deactivated and maybe one of those "rejoin and drag someone new with you and get a free month of play!" a couple times a year. AFAIK Blizzard doesn't send any emails about "dues necessary" and certainly wouldn't do it constantly.

halfeclipse:

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Yea that's what we call a phishing scam.

If an account doesn't pay for the subscription, then it just gets deactivated and maybe one of those "rejoin and drag someone new with you and get a free month of play!" a couple times a year. AFAIK Blizzard doesn't send any emails about "dues necessary" and certainly wouldn't do it constantly.

Actually, I just went back to see what the email exactly was, turns out it wasn't about money, but it was saying that if I continue to "cheat" then I'd be banned.

There is a free iOS and Android authenticator app made by Blizzard which you link it to your account so I don't see why they are suing over requiring to pay more to secure their data. It does the exact same thing the physical ones do.

http://itunes.apple.com/au/app/battle.net-mobile-authenticator/id306862897?mt=8
https://play.google.com/store/apps/details?id=com.blizzard.bma&hl=en

The only ones who should be crying are the ones without an Android or iOS device.

Neronium:

halfeclipse:

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Yea that's what we call a phishing scam.

If an account doesn't pay for the subscription, then it just gets deactivated and maybe one of those "rejoin and drag someone new with you and get a free month of play!" a couple times a year. AFAIK Blizzard doesn't send any emails about "dues necessary" and certainly wouldn't do it constantly.

Actually, I just went back to see what the email exactly was, turns out it wasn't about money, but it was saying that if I continue to "cheat" then I'd be banned.

Definitely a scam. I've gotten many of those, for that exact reason, even though I haven't had an active account in a couple of years. They aren't from Blizzard, not a one. The link may go to a site that looks like a Blizzard site, but it isn't. Just an attempt to phish your login details.

Neronium:

halfeclipse:

Neronium:
I'm more sick of the fact that they keep sending me emails about my account when I don't even have one! I've gotten like 30 emails about how my "account has not paid the dues necessary" over the past 3 months and it's annoying because I don't even have an account. I email the main people for their tech and account stuff telling them to deactivate my so called account but it would seem they still haven't done that.

Yea that's what we call a phishing scam.

If an account doesn't pay for the subscription, then it just gets deactivated and maybe one of those "rejoin and drag someone new with you and get a free month of play!" a couple times a year. AFAIK Blizzard doesn't send any emails about "dues necessary" and certainly wouldn't do it constantly.

Actually, I just went back to see what the email exactly was, turns out it wasn't about money, but it was saying that if I continue to "cheat" then I'd be banned.

From something like noreply/donotreply/etc@blizzard/battle/battlenet/etc.com/net/etc?

Remains a phishing scam. Used to get them myself semi-often before my block list finally nuked them all. The link it contains go to a dummy site prompting people to put in there account details, which are then used to steal any gold/items on the account and probably turn it into a spam or gold farming bot.

halfeclipse:

Neronium:

halfeclipse:

Yea that's what we call a phishing scam.

If an account doesn't pay for the subscription, then it just gets deactivated and maybe one of those "rejoin and drag someone new with you and get a free month of play!" a couple times a year. AFAIK Blizzard doesn't send any emails about "dues necessary" and certainly wouldn't do it constantly.

Actually, I just went back to see what the email exactly was, turns out it wasn't about money, but it was saying that if I continue to "cheat" then I'd be banned.

From something like noreply/donotreply/etc@blizzard/battle/battlenet/etc.com/net/etc?

Remains a phishing scam. Used to get them myself semi-often before my block list finally nuked them all. The link it contains go to a dummy site prompting people to put in there account details, which are then used to steal any gold/items on the account and probably turn it into a spam or gold farming bot.

Ah, I see. Well I blocked them and it wouldn't matter since I don't even have an account for them to steal stuff from. XD

I really don't see how it's the customer's fault if a hack occurs. If Blizzard insists that everyone who plays Diablo 3 has to make an account and be online/connected to their servers, doesn't it fall on them to ensure that their players' information is safe? If they are going to make it mandatory that I give them personal information, they damn well better be taking steps to secure the information on their end, because this kind of shit happens no matter what your password is if someone straight up hacks battle.net.

This suit is valid. Blizzard does not warn or advise anyone that their account isn't "truly" secure unless they have a smartphone or give them 6 bucks for a USB stick. They didn't make it at all clear before this that you can't use the RMAH unless you have a smartphone or give them 6 bucks. This suit is about Blizzard pushing the cost of one of their duties down to the consumer and profiting off of it. Please stop accepting this kind of crap and thinking it's totally cool. Nobody should demand personal information and refuse to keep it secure unless unspoken conditions are met.

mcattack92:
There is a free iOS and Android authenticator app made by Blizzard which you link it to your account so I don't see why they are suing over requiring to pay more to secure their data. It does the exact same thing the physical ones do.

http://itunes.apple.com/au/app/battle.net-mobile-authenticator/id306862897?mt=8
https://play.google.com/store/apps/details?id=com.blizzard.bma&hl=en

The only ones who should be crying are the ones without an Android or iOS device.

I think that's sort of the point, and for what it's worth, the suit is entirely correct.

Blizzard's servers have been repeatedly hacked and they've had information stolen several times in Diablo 3 and other games. Blizzard has, at times, either denied that such hacking loopholes exist (despite evidence clearly confirming that they do) or claimed that the individuals in question simply didn't secure their information well enough. And how do you secure your account? Why, get an authenticator of course, says the Blizzard team!

And so they provide two methods of doing so:
1) A 'free' mobile app. This, of course, requires you to have bought a mobile phone at some point, thus it is still requiring the purchase of goods and services OTHER than the game itself as the suit asserts. Therefore in order to avoid this hundred-dollar purchase, you would have to....
2) .... buy an authenticator from them. This, too, requires a purchase other than the game itself, matching the text of the suit.

This is really Blizzard's own fault. They were the ones claiming that the accounts hacked were not using authenticators (and thus by proxy, admitting that they don't place as much importance on security for non-authenticated accounts). They were the ones who made the authenticator require either a mobile device (which many people still do not have) or else an outside purchase. This was ENTIRELY avoidable if only Blizzard hadn't allowed their greed to creep into this. There are a growing number of games out there that are providing authenticator services for free in a variety of methods other than just a mobile app (and they're boasting better account security to boot), whereas Blizzard is trying to charge people for it.

The lawsuit is 100% correct in pointing out that for some players, it's impossible not to be forced to purchase something other than the game to obtain a proper level of security, and Blizzard itself has repeatedly asserted that the only reason all these other accounts got hacked is....you guessed it....because they didn't use the authenticators. So yeah, they kinda walked right into this. Blizzard's own words damn them here.

Andy Chalk:

The lawsuit claims that Blizzard has earned $26 million from authenticator sales alone.

Instant fail, if you can't tell the difference between profit and turn over, your case is dead

So you have to buy an expensive smartphone to be able to use the FREE authenticator. If you don't have a smartphone you have to buy the authenticator and don't claim the thing is optional, I had my account compromised once too and it's the only account I have ever had compromised.

I would say that the authenticators really are needed and they aren't really free.

mcattack92:
There is a free iOS and Android authenticator app made by Blizzard which you link it to your account so I don't see why they are suing over requiring to pay more to secure their data. It does the exact same thing the physical ones do.

http://itunes.apple.com/au/app/battle.net-mobile-authenticator/id306862897?mt=8
https://play.google.com/store/apps/details?id=com.blizzard.bma&hl=en

The only ones who should be crying are the ones without an Android or iOS device.

There's also a Battle.net Authenticator for Windows Phone 7 and BlackBerry made by Blizzard.
http://www.windowsphone.com/en-us/store/app/battle-net-authenticator/1347bbfb-bca2-e011-986b-78e7d1fa76f8
https://appworld.blackberry.com/webstore/content/13011/

I am glad there are still companies you can class-action lawsuit still.

Crono1973:
So you have to buy an expensive smartphone to be able to use the FREE authenticator. If you don't have a smartphone you have to buy the authenticator and don't claim the thing is optional, I had my account compromised once too and it's the only account I have ever had compromised.

I would say that the authenticators really are needed and they aren't really free.

It IS optional.
Like it or not, the "hack" is ALWAYS on the users end.
Can you 100% prevent it, no. Is it somehow blizzard's fault, No!

Most "hacks" are viruses or malware that log your login details from YOUR Pc.
These are usually from:
* WoW related sites (most of the time the site is unaware of this)
*giving your details to goldbuy/sell websites.
*phising mails like the one described above.

The last 2 is just user stupidity, the first one is the hardest to protect yourself against, but AGAIN, it's all on the client side.

Blizzard is selling the authenticators (or FREE apps) to provide with a added layer of security.
Like an additional lock on a door.
They sell these for 10 euro with 0 profit, and (if this still applies, it did when I bought one) you get a free in-game pet who are for sale at 10 euro as well.

This is an open and shut case.
Blizzard provides almost free additional locks for your door, if you leave them open, don't sue the locksmith.

"Do you allow your customers to use case sensitive passwords, Blizzard?"
"...Well...you see, your Honor...we kinda don't...but-!"
"Guilty!"

Just make passwords case sensitive.
Why the BALLS aren't the passwords for battle.net accounts case sensitive? WHAT KIND OF ARCHAIC HOOPLAH IS THAT!?

DrunkOnEstus:
I really don't see how it's the customer's fault if a hack occurs. If Blizzard insists that everyone who plays Diablo 3 has to make an account and be online/connected to their servers, doesn't it fall on them to ensure that their players' information is safe? If they are going to make it mandatory that I give them personal information, they damn well better be taking steps to secure the information on their end, because this kind of shit happens no matter what your password is if someone straight up hacks battle.net.

This suit is valid. Blizzard does not warn or advise anyone that their account isn't "truly" secure unless they have a smartphone or give them 6 bucks for a USB stick. They didn't make it at all clear before this that you can't use the RMAH unless you have a smartphone or give them 6 bucks. This suit is about Blizzard pushing the cost of one of their duties down to the consumer and profiting off of it. Please stop accepting this kind of crap and thinking it's totally cool. Nobody should demand personal information and refuse to keep it secure unless unspoken conditions are met.

I agree 100%, if their going to be storing our personal details then they should be required to offer the keys for free to those that don't have smart phones. Just because smart phones are getting common doesn't mean everyone has one.

...So it's perfectly okay for the game to require that you own a freakin' computer and, if online, an internet connection, but a $10 dongle or free App for existing wireless device is out of line?

Ranorak:

Crono1973:
So you have to buy an expensive smartphone to be able to use the FREE authenticator. If you don't have a smartphone you have to buy the authenticator and don't claim the thing is optional, I had my account compromised once too and it's the only account I have ever had compromised.

I would say that the authenticators really are needed and they aren't really free.

It IS optional.
Like it or not, the "hack" is ALWAYS on the users end.
Can you 100% prevent it, no. Is it somehow blizzard's fault, No!

Most "hacks" are viruses or malware that log your login details from YOUR Pc.
These are usually from:
* WoW related sites (most of the time the site is unaware of this)
*giving your details to goldbuy/sell websites.
*phising mails like the one described above.

The last 2 is just user stupidity, the first one is the hardest to protect yourself against, but AGAIN, it's all on the client side.

Blizzard is selling the authenticators (or FREE apps) to provide with a added layer of security.
Like an additional lock on a door.
They sell these for 10 euro with 0 profit, and (if this still applies, it did when I bought one) you get a free in-game pet who are for sale at 10 euro as well.

This is an open and shut case.
Blizzard provides almost free additional locks for your door, if you leave them open, don't sue the locksmith.

It's interesting that no other online account I have ever had needed the extra security of an authenticator.

Crono1973:

Ranorak:

Crono1973:
So you have to buy an expensive smartphone to be able to use the FREE authenticator. If you don't have a smartphone you have to buy the authenticator and don't claim the thing is optional, I had my account compromised once too and it's the only account I have ever had compromised.

I would say that the authenticators really are needed and they aren't really free.

It IS optional.
Like it or not, the "hack" is ALWAYS on the users end.
Can you 100% prevent it, no. Is it somehow blizzard's fault, No!

Most "hacks" are viruses or malware that log your login details from YOUR Pc.
These are usually from:
* WoW related sites (most of the time the site is unaware of this)
*giving your details to goldbuy/sell websites.
*phising mails like the one described above.

The last 2 is just user stupidity, the first one is the hardest to protect yourself against, but AGAIN, it's all on the client side.

Blizzard is selling the authenticators (or FREE apps) to provide with a added layer of security.
Like an additional lock on a door.
They sell these for 10 euro with 0 profit, and (if this still applies, it did when I bought one) you get a free in-game pet who are for sale at 10 euro as well.

This is an open and shut case.
Blizzard provides almost free additional locks for your door, if you leave them open, don't sue the locksmith.

It's interesting that no other online account I have ever had needed the extra security of an authenticator.

Of course not, WoW is huge, why pick other (smaller) markets when there is the behemoth called Blizzard.

Big company, lots of vultures.

DrunkOnEstus:
I really don't see how it's the customer's fault if a hack occurs. If Blizzard insists that everyone who plays Diablo 3 has to make an account and be online/connected to their servers, doesn't it fall on them to ensure that their players' information is safe? If they are going to make it mandatory that I give them personal information, they damn well better be taking steps to secure the information on their end, because this kind of shit happens no matter what your password is if someone straight up hacks battle.net.

This suit is valid. Blizzard does not warn or advise anyone that their account isn't "truly" secure unless they have a smartphone or give them 6 bucks for a USB stick. They didn't make it at all clear before this that you can't use the RMAH unless you have a smartphone or give them 6 bucks. This suit is about Blizzard pushing the cost of one of their duties down to the consumer and profiting off of it. Please stop accepting this kind of crap and thinking it's totally cool. Nobody should demand personal information and refuse to keep it secure unless unspoken conditions are met.

There has only been one major hack of Battle.net and blizz went public about is as soon as they knew it happened AND they let everyone know what happened, what they are going to do about it and what was taken. If you are talking about account security then YES, it is the customers responsibility, blizz cant control wither or not you have a working anti virus or the comp at the net cafe doesn't have a key logger. So no, this suit is not valid. Blizz offers many ways you can secure your account ranging from locking your account if the IP address used to access your account does not follow your login patterns, SMS message services and the FREE, FREE I SAY FREE smart phone app. And the cost of the physical Authenticator is justified as it is a physical thing that needs to be made, programmed and shipped! They are a business, of cause they want to make some of that money back, i dont see how people can get so caught up about a business doing what they are supposed to...make money.

Ranorak:

Crono1973:

Ranorak:

It IS optional.
Like it or not, the "hack" is ALWAYS on the users end.
Can you 100% prevent it, no. Is it somehow blizzard's fault, No!

Most "hacks" are viruses or malware that log your login details from YOUR Pc.
These are usually from:
* WoW related sites (most of the time the site is unaware of this)
*giving your details to goldbuy/sell websites.
*phising mails like the one described above.

The last 2 is just user stupidity, the first one is the hardest to protect yourself against, but AGAIN, it's all on the client side.

Blizzard is selling the authenticators (or FREE apps) to provide with a added layer of security.
Like an additional lock on a door.
They sell these for 10 euro with 0 profit, and (if this still applies, it did when I bought one) you get a free in-game pet who are for sale at 10 euro as well.

This is an open and shut case.
Blizzard provides almost free additional locks for your door, if you leave them open, don't sue the locksmith.

It's interesting that no other online account I have ever had needed the extra security of an authenticator.

Of course not, WoW is huge, why pick other (smaller) markets when there is the behemoth called Blizzard.

Big company, lots of vultures.

I think Steam is pretty big too, never had any type of problems with them. Bank of America is pretty damn big too but once again, no problems with them.

Blizzard wants to force every game online as a DRM measure but they lack the ability to protect the accounts without an authenticator.

Ranorak:

Crono1973:

Ranorak:

It IS optional.
Like it or not, the "hack" is ALWAYS on the users end.
Can you 100% prevent it, no. Is it somehow blizzard's fault, No!

Most "hacks" are viruses or malware that log your login details from YOUR Pc.
These are usually from:
* WoW related sites (most of the time the site is unaware of this)
*giving your details to goldbuy/sell websites.
*phising mails like the one described above.

The last 2 is just user stupidity, the first one is the hardest to protect yourself against, but AGAIN, it's all on the client side.

Blizzard is selling the authenticators (or FREE apps) to provide with a added layer of security.
Like an additional lock on a door.
They sell these for 10 euro with 0 profit, and (if this still applies, it did when I bought one) you get a free in-game pet who are for sale at 10 euro as well.

This is an open and shut case.
Blizzard provides almost free additional locks for your door, if you leave them open, don't sue the locksmith.

It's interesting that no other online account I have ever had needed the extra security of an authenticator.

Of course not, WoW is huge, why pick other (smaller) markets when there is the behemoth called Blizzard.

Big company, lots of vultures.

You are overlooking the fact that Blizzard is not the only company that is pretty much constantly under attack. With so many companies out there that are under attack at any given moment, why is it that Blizzard gets a free pass on its inadequate security measures? Especially if they are going to require a Battle.net account and an always on connection to play the single player portion of their games? I don't have a problem with them offering the authenticators for sale(the hardware does cost something to manufacture after all), but if they are going to make them a necessity for a secure online experience then they should include them in the game box instead of making them a separate purchase which is mildly suggested. In the meantime they need to do far more to beef up their own internal security.

Crono1973:

Ranorak:

Crono1973:

It's interesting that no other online account I have ever had needed the extra security of an authenticator.

Of course not, WoW is huge, why pick other (smaller) markets when there is the behemoth called Blizzard.

Big company, lots of vultures.

I think Steam is pretty big too, never had any type of problems with them. Bank of America is pretty damn big too but once again, no problems with them.

Blizzard wants to force every game online as a DRM measure but they lack the ability to protect the accounts without an authenticator.

Again, the "hacks" are ALWAYS at the side of the CLIENT!

If I were to ask you in a mail to give me your bank account details, and you did.
Would you say that Bank of America has poor security? Cause 9 out of 10 cases this is what happens with Blizzard "hacks".

Notice how I keep saying "hacks" cause they're not hacks at all.

As for why Steam has less problems, I don't know. I'm sure they have their fair share of compromised accounts as well.

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