Nintendo President Apologizes for Wii U Launch Issues

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Nintendo President Apologizes for Wii U Launch Issues

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Satoru Iwata says that users should be able to access all of a console's functions out of the box.

The excitement of bringing home a brand new Wii U would certainly be dampened when you come to downloading a sizeable day-one patch. Nintendo president Satoru Iwata is aware situations like these would be upsetting for any new console owner, and he expresses his own disappointment in a recent interview.

"Personally I think that users should be able to use all the functions of a console video game machine as soon as they open the box," Iwata stated. "So I feel very sorry for the fact that purchasers of Wii U have to experience a network update which takes such a long time, and that there are the services which were not available at the hardware's launch."

The services bundled in the patch included Miiverse connectivity, the eShop and Wii backwards compatibility. Other apps, such as Hulu and YouTube, arrived several days later. Social TV service Nintendo TVii is set to launch in December for Japan and the US.

Iwata added that releasing pre-launch patches for system functionality was a common theme in the industry, but he regretted seeing the Wii U go through the same motions for basic functionality.

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Source: IGN

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Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

---

My biggest issue with the U at the moment is that there don't seem to be any demos available on the eShop yet. I didn't know what Blue Flash of Death was before watching Bob's latest...show...thing either. It's a bit of a bummer to have to download a patch to play the console but it took far less time for me to set up my Wii U than it did to set up my PS3 It still takes an absurd amount of time with the PS3's requirement of installing games...raddah raddah

Shoggoth2588:

Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle. Unfortunately, this also happens during updates apparently.

Before the Nintendo america head honcho said that the others have to react to the Nintendo?

They could start off by making he machines work out of the box.

Arcadian Legend:

Shoggoth2588:

Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle.

That auto-turn off is turned off during that update/patch (this has been proven in the topic about that guy as well by many many people). The WiiU doesn't auto-turn off while updating/patching.

The guy himself was an idiot and reset his system because it was taking to long for his taste.

Arcadian Legend:

Shoggoth2588:

Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle. Unfortunately, this also happens during updates apparently.

No, there was no hardware fault. There is no evidence to be found that supports that claim besides some forum posts that state that they heard that from somewhere. But on the other hand there is clear evidence that the console states that this feature is deactivated during formware updates.

So no, this whole thing was stupidity from the side of the journalist.

D Moness:

That auto-turn off is turned off during that update/patch (this has been proven in the topic about that guy as well by many many people). The WiiU doesn't auto-turn off while updating/patching.

The guy himself was an idiot and reset his system because it was taking to long for his taste.

TheKasp:

No, there was no hardware fault. There is no evidence to be found that supports that claim besides some forum posts that state that they heard that from somewhere. But on the other hand there is clear evidence that the console states that this feature is deactivated during formware updates.

So no, this whole thing was stupidity from the side of the journalist.

Oh. Wow, then he really is stupid.

Arcadian Legend:

Shoggoth2588:

Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle. Unfortunately, this also happens during updates apparently.

The auto-off thing is a potential problem but you do have the option to turn that off during or, after initial set-up. Even if you don't turn it off, all you have to do is remember to nudge a joystick once every few minutes to re-set the 60 minute countdown. The way Tim presented it up there suggested that LA Times editor just up and unplugged his console while impatiently awaiting the update to complete.

Shoggoth2588:
The auto-off thing is a potential problem but you do have the option to turn that off during or, after initial set-up. Even if you don't turn it off, all you have to do is remember to nudge a joystick once every few minutes to re-set the 60 minute countdown. The way Tim presented it up there suggested that LA Times editor just up and unplugged his console while impatiently awaiting the update to complete.

I repeat myself but:

No. You don't have to do anything. Because this feature deactivates during the update.

FelixG:
Before the Nintendo america head honcho said that the others have to react to the Nintendo?

They could start off by making he machines work out of the box.

That was my first thought too. Not exactly setting the bar high here. ;)

Well, let's see..
Massive Day 1 patch for MiiVerse
No Youtube
No Hulu Plus
No Amazon Video
No TVii

At least we got Netflix and playing games, right? I actually wish those clients had been downloadable through the shop instead of being preloaded - Hulu and Amazon video aren't available outside America.

Arcadian Legend:

Shoggoth2588:

Timothy Chang:

LA Times journalist Ben Fritz fell victim to the day-one patch when he decided to unplug the device after 15 minutes of slow progress, only to find that he had inadvertently bricked his console.

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle. Unfortunately, this also happens during updates apparently.

Actually, the system disables auto power-down during all updates.

So, wait, you don't have to plug that sucker in to the TV to operate it?

Ronack:
So, wait, you don't have to plug that sucker in to the TV to operate it?

Nope. You can use just the controller. And I really do love that feature.

It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

Eternal_Lament:
It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

Apparently you can opt-out of the update and then the WiiU will download in the background as a regular file, a much smarter, safer way to do it. Problem is, Nintendo didn't tell anyone about it:
http://www.nintendolife.com/news/2012/11/wii_u_system_update_can_be_downloaded_in_the_background

FizzyIzze:

Eternal_Lament:
It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

Apparently you can opt-out of the update and then the WiiU will download in the background as a regular file, a much smarter, safer way to do it. Problem is, Nintendo didn't tell anyone about it:
http://www.nintendolife.com/news/2012/11/wii_u_system_update_can_be_downloaded_in_the_background

That seems to be the root of many issues with the console so far. Nintendo isn't necessarily alone in this, but yeah, strange that for a company that seemed to provide pointless cut-outs of how to insert a disc and of DVD's about how to use the Wii also managed to drop the ball and not tell a lot of people about what the console can do.

Eternal_Lament:
It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

I heard the problem wasn't that it was installing while downloading, but that the patch was too big for its own hard-drive, and it didn't purge or resume the old download, thus not having enough space to re-download the patch.

Perhaps this wouldn't happen if companies weren't so eager to rush their consoles and games out the door instead of making sure they're actually ready. I find it disturbing that this has become such a common trend.

At least he is apologising, sure its a bit late but most other companies wouldn't even acknowledge it.

Lets hope that for future models, this update is already in the system.

D Moness:

Arcadian Legend:

Shoggoth2588:

Why would you do such a stupid thing?! Does he also shake his 360 when a game is taking too long to load?

I believe this was actually a hardware fault where the Wii U has an auto-turn off after a long period of being idle.

That auto-turn off is turned off during that update/patch (this has been proven in the topic about that guy as well by many many people). The WiiU doesn't auto-turn off while updating/patching.

The guy himself was an idiot and reset his system because it was taking to long for his taste.

Query: Why is it acceptable for any device to brick itself in the event of an untimely absence of electricity? Surely some measure of built in redundancy could easily prevent that from happening.

Eternal_Lament:

FizzyIzze:

Eternal_Lament:
It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

Apparently you can opt-out of the update and then the WiiU will download in the background as a regular file, a much smarter, safer way to do it. Problem is, Nintendo didn't tell anyone about it:
http://www.nintendolife.com/news/2012/11/wii_u_system_update_can_be_downloaded_in_the_background

That seems to be the root of many issues with the console so far. Nintendo isn't necessarily alone in this, but yeah, strange that for a company that seemed to provide pointless cut-outs of how to insert a disc and of DVD's about how to use the Wii also managed to drop the ball and not tell a lot of people about what the console can do.

I hesitate to say this but I suggest to anyone who values their expensive new equipment: get a decent battery backup for your console. I have two CyberPower 1000VA 600W mini towers and they've already paid for themselves with all the brownouts I get. They're not as cheap as the small blocks you can get at Best Buy but they're good for the money. It's an expense that probably every PC gamer has learned to live with.

TheKasp:

No, there was no hardware fault. There is no evidence to be found that supports that claim besides some forum posts that state that they heard that from somewhere. But on the other hand there is clear evidence that the console states that this feature is deactivated during formware updates.

So no, this whole thing was stupidity from the side of the journalist.

And it's also a fault on the part of the hardware that it would brick if you did that. No other piece of equipment does that during the 'download' phase. Because no other piece of hardware also tries to install the update while it's downloading as the Wii U apparently does. Or that wouldn't brick it.

So basically an internet outage during an update could brick your damn console.

FelixG:
Before the Nintendo america head honcho said that the others have to react to the Nintendo?

They could start off by making he machines work out of the box.

It does work out of the box. Certain features just aren't enabled until you update, as listed in the article (i.e. the Nintendo shop).

As was also pointed out however, this is pretty typical stuff in the electronics industry.

"Hey, competitors! Respond to THIS!"

(Reggie Fils-Aime, President, Nintendo America - 3 days ago)

Curse you for raising the bar for us all, Nintendo! Curse you to Haaadeeeeess!!

In my book Nintendo should just go on and apologize for everything since the Gamecube came out. It would save time.

Nintendo shouldn't apologize that there's an update right out of the box. They should update that they released a shitty console.

Nicolaus99:
Query: Why is it acceptable for any device to brick itself in the event of an untimely absence of electricity? Surely some measure of built in redundancy could easily prevent that from happening.

God, I'm sick of all these underpriveliged, low-income peons bitching about these "circumstances". They should either buy an entirely new console at full price or go find another hobby, like playing cards or scraping the gunk out of drain pipes!

It's like I'm talking to that one idiot that said my idea for putting taxes on breathing and solar light was "draconian"!

Scrumpmonkey:
In my book Nintendo should just go on and apologize for everything since the Gamecube came out. It would save time.

What the hell was so wrong with Metroid Prime, Twilight Princess and Galaxy? Those are some of the most acclaimed games of all time right there.

CONSPIRACY TIME!

Alright folks! Here is my zany conspiracy!

So the big patch is not on the console already because people would complain their "8GB drive" only has "3GB of space" and then you'd have a big class action shitfest.

BUT! If you have the big update AFTER they get it home and hook it up, suddenly its not misleading. You HAD that much space but then you lost most of it to an update.

Doesn't change how I feel about the Wii U (I like it, dunno why), but that's my silly conspiracy.

j-e-f-f-e-r-s:

Scrumpmonkey:
In my book Nintendo should just go on and apologize for everything since the Gamecube came out. It would save time.

What the hell was so wrong with Metroid Prime, Twilight Princess and Galaxy? Those are some of the most acclaimed games of all time right there.

Twilight Princess is acclaimed?

When did that happen >.>... I don't know anyone in my personal or professional life that thinks it is as good as any other Zelda game.

The only exception being that it is better than Skyward Sword (subjectively speaking).

theultimateend:
CONSPIRACY TIME!

Alright folks! Here is my zany conspiracy!

So the big patch is not on the console already because people would complain their "8GB drive" only has "3GB of space" and then you'd have a big class action shitfest.

BUT! If you have the big update AFTER they get it home and hook it up, suddenly its not misleading. You HAD that much space but then you lost most of it to an update.

Doesn't change how I feel about the Wii U (I like it, dunno why), but that's my silly conspiracy.

j-e-f-f-e-r-s:

Scrumpmonkey:
In my book Nintendo should just go on and apologize for everything since the Gamecube came out. It would save time.

What the hell was so wrong with Metroid Prime, Twilight Princess and Galaxy? Those are some of the most acclaimed games of all time right there.

Twilight Princess is acclaimed?

When did that happen >.>... I don't know anyone in my personal or professional life that thinks it is as good as any other Zelda game.

The only exception being that it is better than Skyward Sword (subjectively speaking).

No, there wouldn't be a class action suit. The HD would still be the advertised 8 GB, just with less space. My guess is they found problems/optimized it better after they had begun production.

Also, Twilight Princess seems to be quite popular. Same with Skyward Sword if you ignore the review bombing.

Pebble:
"Hey, competitors! Respond to THIS!"

(Reggie Fils-Aime, President, Nintendo America - 3 days ago)

Curse you for raising the bar for us all, Nintendo! Curse you to Haaadeeeeess!!

Notice how he didn't mention the small memory.... Also,sweet avatar,dude. Tracer Bullet.

did he say: "WII U forgive me? eh?"
image

Sean951:

No, there wouldn't be a class action suit. The HD would still be the advertised 8 GB, just with less space. My guess is they found problems/optimized it better after they had begun production.

Also, Twilight Princess seems to be quite popular. Same with Skyward Sword if you ignore the review bombing.

Beats me. I work at a game publisher and of the 15 folks [who bought it] (including myself) nobody finished Twilight Princess and I was the only person to buy Skyward Sword.

I REALLY want to like Skyward Sword, but the draw distance and obsession with wiimote controls killed it for me. The entire game felt more like a tech demo than an actual experience.

The Music was fantastic though.

<=== touches nose. Exactly, this is a bad practice introduced by a memory issue. With the small amount of memory available on the lower level WiiU's, there is not enough space on the drive to both have the update and install it. Rather the update must be downloaded and installed simultaneously so that the space can be freed for the rest of the update. The solution is straight forward: break the updates into smaller pieces and download and install each one in order. Nintendo hasn't ever shown a great understanding of net-based practices and this is just more evidence of the fact.

Eternal_Lament:
It is important to note that, while the WiiU bricking has nothing to do with the auto-turn off, this is a weird case of a console installing an update AS it's downloading. With things such as the PS3 or 360, I can download the update and decide to either A) cancel the download, in which case nothing bad happens, or B) turn off the console, in which nothing bad happens. I wouldn't turn it off during the install period obviously, but with the WiiU it seems to be this weird amalgamation of the two, which frankly doesn't make sense.

Regardless, I would imagine the more angry consumer isn't the one who downloads the patch, but rather the one who downloads the patch with the 8GB version and then releases they have almost no room left to play or download much.

theultimateend:

j-e-f-f-e-r-s:

Scrumpmonkey:
In my book Nintendo should just go on and apologize for everything since the Gamecube came out. It would save time.

What the hell was so wrong with Metroid Prime, Twilight Princess and Galaxy? Those are some of the most acclaimed games of all time right there.

Twilight Princess is acclaimed?

When did that happen >.>... I don't know anyone in my personal or professional life that thinks it is as good as any other Zelda game.

The only exception being that it is better than Skyward Sword (subjectively speaking).

Derp moment.

For whatever reason, I meant to type Windwaker, typed Twilight Princess instead, and didn't notice. Prolly because I was also thinking of Galaxy, another Wii game.

Top be fair, all three games (WW, TP, SS) got a lot of critical praise when they came out. While Metacritic should always be taken with a pinch of salt, all three scored in the nineties according to aggrevated reviews. That ain't exactly a middle-of-the-road reaction there.

This probably isn't the right place for this, but for anyone that's interested, here's a link to the official Wii U external storage Q&A from Nintendo:

http://www.nintendo.com/consumer/systems/wiiu/en_na/external_usb_storage.jsp

*Note how they kind of skip over the SSD drive question, which makes me wonder why they bothered adding it.
*Hot-swapping external drives isn't supported (yet), it requires a system restart.

I wish this sort of info was made more obvious. Would save a lot of people a lot of time, especially people that are just curious, like myself. I had to hunt that document down on Nintendolife!

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