Ubisoft Wants to Please PC Gamers

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Ubisoft Wants to Please PC Gamers

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Ubisoft wants to cozy up to PC gamers with its growing Uplay service.

Many gamers know Uplay as "that service where you can unlock a few Assassin's Creed outfits," but Ubisoft's little store is undergoing a period of renovation. Lately, Uplay has expanded to include a number of third party titles for sale, and will only continue to grow from here. According to Ubisoft, this is the first step in mending its tumultuous relationship with PC gamers. While the company has had a history of putting console gamers ahead of their PC brethren, Ubisoft now courts the love of the hard-to-please PC audience.

"Announcing all these partners for Uplay and a wider choice of PC games, it shows our commitment to PC, and we want to improve our relationship with the PC community," says Stephanie Perotti, Uplay's worldwide director. Perotti does not specify exactly why Ubisoft needs to improve its standing among PC gamers, but its delayed PC ports and sometimes-draconian DRM have rubbed many users the wrong way. Still, Perotti believes that the company is making progress. "With every game on PC we are improving. Far Cry 3 and Assassin's Creed III on PC were very high quality."

"At Uplay we are also offering all Ubisoft titles, more console content and elements that gamers are more interested in. It's about offering more options and more choice," adds Perotti. Fair enough, but a lack of choice in the Uplay store is not the primary reason why PC gamers have expressed dissatisfaction with Ubisoft. Still, if Ubisoft is committed to a better PC experience, building up its store could be a good first step. The trick is to observe what steps it will take next.

Source: MCVUK

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Well you coulda tried that when you were forcing them to sign up for it to access your games.

But I don't want to use Uplay...

I like having my games all in the same place (in this case, Steam), and while it isn't that much of a hassle, I still had to make an arbitrary Uplay account just to play Farcry 3.

It's a great game, so i forgive them for that, but I just don't think anyone wants another Origin fiasco.

I want to agree...but I can't play Far Cry 3, even though I'm well above the recommended specs. Either way, I don't see how giving another online service to buy the same games is going to repair the relationship.

So are you going to stop accusing us all of being whiny, bitching, pirates now? The truth hurts, you know.

Still, Far Cry 3 was a very good port (and a good game) and Uplay hasn't been any more intrusive than Steam is lately (for me, at least). I'm still skeptical, though. I give it about 2 years, when the new generation has a bigger install base, until PC gaming is "dying" and we're all supposedly pirates again.

Prove me wrong, Ubi. Prove me wrong.

I... Actually didn't mind Uplay.

Now put down those Pitchforks and stop calling me a witch!
It actually reminded me of old times, the unlockable costumes and content that it has on some games is not that bad, It actually makes you play the game and beat the challenges to get the points for the unlockables.

Sure, it's not the same as the PS2 and all those simple-times when you just play the game and BAM, new costume and stuff, but it's pretty close.

I only used it to play Assassin's creed III and Far Cry 3 so far, but it didn't bother me one bit.

I'll respect UBI when they respect me. I bought a legitimate copy of Anno 2070 and the neck deep DRM wouldn't let me play it, even though I was playing by all their rules and had a fully capable computer and internet connection. I Spent two months working with their tech support and tried everything, even deleting part of my operating system 'just to be sure'. They finally gave up and said 'we don't know what the problem is, sorry. We don't do refunds.' In for me to try them again they are going to have to either release something as epic as Dungeon Keeper 3 (unlikely) or they are going to have drop their DRM crap that won't let legitimate customers play their games.

How about actually doing something to improve your standing with PC gamers Ubisoft instead of just giving lip service to the notion? You could start by not treating pc gamers as thieves, not delaying pc ports and not losing access to games because the server is in maintenance.

What I would like to see is something like, "You bought the game on Steam so you dont need Uplay as it uses your Steam account to verify your purchase". Like not exactly a partnership but a way of connecting the legal right to access the game for the costumer.
Even better, if I bought the game on the Ubisoft store it should allow me to have it also available on my Steam account by having the 2 accounts connected, the same goes with Origin.

In fact there should the option of having one account that was superior to all the others (Steam, GOG, Origin, Uplay) that would connect all of those and let me play their games straight through that one service without having to mix and match.

I don't dislike Ubisoft, I just like having all my games in one place. And seeing as I'm invested in Steam so much it'd take something spectacular to move me.

But, good PC ports are a good way to win me over. I don't mind delays in order to make them good, I just want them to BE good.

If you want to please PC gamers you could just, I dunno, retire Uplay. That'd make me pretty content.
And you know, releasing all your games on PC on the same day as the consoles.

If Ubi wants to please PC gamers, they should drop Uplay and all the BS associated DRM.

That would be a start. Some apologies would also be good.

Want to please us pc gamers, drop the drm and get on your hands and knees and beg for forgiveness for when you accused us all of being whiny pirates. Then I will think about buying your games again...maybe (probably not).

Uhhh.. yeah.. I like that DRM, Ubisoft... yeah! Shove that DRM in! Shove it harder! Yeah! DRM ME! DRM ME HARDER!!

Uplay is entirely redundant and a huge security risk. If you want my dollars as a PC gamer, then stop thinking of me as the enemy and start thinking of me as a paying customer. Treat me how you should treat one of your sources of income rather than some sort of thief. Until you can accomplish that, you won't earn my money.

"With every game on PC we are improving. Far Cry 3 and Assassin's Creed III on PC were very high quality."

The issue isn't about the quality of games, it never has been (Ubisoft usually ranks fairly high in that regard personally). The issue is that to gain legal access to the quality games, customers are forced to deal with some of the worst DRM schemes out there put out by a company that thinks they're all thieves.

Gregory Wollf:
In for me to try them again they are going to have to either release something as epic as Dungeon Keeper 3 (unlikely)...

Look up "War for the Overworld". Spiritual sequel to the DK series and Ubisoft's no where near it.

DVS BSTrD:
Well you coulda tried that when you were forcing them to sign up for it to access your games.

Sort of like how I have to register non-Valve single player games with Steam while online for some reason? Yeah, that's wonderful.

LordLundar:

The issue isn't about the quality of games, it never has been (Ubisoft usually ranks fairly high in that regard personally). The issue is that to gain legal access to the quality games, customers are forced to deal with some of the worst DRM schemes out there put out by a company that thinks they're all thieves.

Please explain to me how a system that is EXACTLY the same as Steam is the worst DRM out there. I haven't had a single problem with Uplay.

Frostbite3789:

DVS BSTrD:
Well you coulda tried that when you were forcing them to sign up for it to access your games.

Sort of like how I have to register non-Valve single player games with Steam while online for some reason? Yeah, that's wonderful.

Well where did you get them from?

Threads like this seriously give me a headache. It really hurts my head how much ignorance is here. All these people complaining about Uplay willingly use Steam. And Uplay is really no worse than that. But we're going to act all entitled and talk about how it's the Worst Thing Ever™.

DVS BSTrD:

Frostbite3789:

DVS BSTrD:
Well you coulda tried that when you were forcing them to sign up for it to access your games.

Sort of like how I have to register non-Valve single player games with Steam while online for some reason? Yeah, that's wonderful.

Well where did you get them from?

Hard copies from the store. That have no business requiring Steam registration. Or forcing me to get online to register them.

Frostbite3789:
Threads like this seriously give me a headache. It really hurts my head how much ignorance is here. All these people complaining about Uplay willingly use Steam. And Uplay is really no worse than that. But we're going to act all entitled and talk about how it's the Worst Thing Ever™.

Well frankly if uPlay didn't carry just Ubisoft games (and soon apparently some EA games) it would not be such a big deal. The thing is Steam works so well and the sales can't be beat. Neither can the catalog of games. Plus, why have uPlay AND Steam installed on your PC? What's the advantage in that? Stacked side by side Steam is just the better option and has much less dick in the pudding that is digital purchasing.

DVS BSTrD:

Frostbite3789:

DVS BSTrD:
Well you coulda tried that when you were forcing them to sign up for it to access your games.

Sort of like how I have to register non-Valve single player games with Steam while online for some reason? Yeah, that's wonderful.

Well where did you get them from?

Seconded. What in the 9 circles of Hell are you going on about?

Gregory Wollf:
I'll respect UBI when they respect me. I bought a legitimate copy of Anno 2070 and the neck deep DRM wouldn't let me play it, even though I was playing by all their rules and had a fully capable computer and internet connection. I Spent two months working with their tech support and tried everything, even deleting part of my operating system 'just to be sure'. They finally gave up and said 'we don't know what the problem is, sorry. We don't do refunds.' In for me to try them again they are going to have to either release something as epic as Dungeon Keeper 3 (unlikely) or they are going to have drop their DRM crap that won't let legitimate customers play their games.

They have dropped their DRM Crap. Their games now require only a one time activation and then there's no DRM anymore. I've never had any problem playing any of their games through uPlay (I've played From Dust, AC:Revelations, and AC3 so far)

Frostbite3789:
Hard copies from the store. That have no business requiring Steam registration. Or forcing me to get online to register them.

Eh, the reason they do is because they use Steamworks for achievements and multiplayer whatnots.

Though you are right when you say that Uplay really isn't any worse than Steam. The problem with Ubisoft though isn't Uplay. It's the fact that they shove in as much DRM as they possibly can, most of it bloated and unwieldy and an active detriment to the game, into every single one of their PC releases.

Uplay is just a store, it's not a big deal. The hardware checks and always-online requirements are though, and until they completely and totally stop that, they're always going to be perceived as twisted, draconian fucks with no regard for the consumer.

Frostbite3789:

DVS BSTrD:

Frostbite3789:

Sort of like how I have to register non-Valve single player games with Steam while online for some reason? Yeah, that's wonderful.

Well where did you get them from?

Hard copies from the store. That have no business requiring Steam registration. Or forcing me to get online to register them.

Well if those companies also sell those games on Steam it may be their way of tracking it for DRM. I agree, it is bullshit.

AzrealMaximillion:
Seconded. What in the 9 circles of Hell are you going on about?

That's what^

Frostbite3789:
Threads like this seriously give me a headache. It really hurts my head how much ignorance is here. All these people complaining about Uplay willingly use Steam. And Uplay is really no worse than that. But we're going to act all entitled and talk about how it's the Worst Thing Ever™.

Well I'm guessing it's because most people already use Steam so they don't have a problem registering Steam games there. Most people don't use Uplay so they're pissed they have to also have to sign-up for that when they want to Ubisoft games no matter where they got them (not just to register the game but also sign-up for service)

Frostbite3789:

LordLundar:

The issue isn't about the quality of games, it never has been (Ubisoft usually ranks fairly high in that regard personally). The issue is that to gain legal access to the quality games, customers are forced to deal with some of the worst DRM schemes out there put out by a company that thinks they're all thieves.

Please explain to me how a system that is EXACTLY the same as Steam is the worst DRM out there. I haven't had a single problem with Uplay.

Steamworks server goes down, I can still play my registered games offline. Not perfect no, but still viable.

UPlay servers go down (which they have, repeatedly in fact) and my ONE game that utilizes it (MMH6 btw) will not go beyond the main menu before saying "Oops! can't connect. Guess you're out of luck" and shuts down. And Ubisoft paints this as a good thing.

Besides, I never said that Steam was perfect or a godsend. You put that comparison in there yourself. But steam has improved in customer relations and service over the years while UPlay and Origin have not and the companies behind them have proceeded to blame the consumers instead.

LordLundar:

Frostbite3789:

LordLundar:

The issue isn't about the quality of games, it never has been (Ubisoft usually ranks fairly high in that regard personally). The issue is that to gain legal access to the quality games, customers are forced to deal with some of the worst DRM schemes out there put out by a company that thinks they're all thieves.

Please explain to me how a system that is EXACTLY the same as Steam is the worst DRM out there. I haven't had a single problem with Uplay.

Steamworks server goes down, I can still play my registered games offline. Not perfect no, but still viable.

UPlay servers go down (which they have, repeatedly in fact) and my ONE game that utilizes it (MMH6 btw) will not go beyond the main menu before saying "Oops! can't connect. Guess you're out of luck" and shuts down. And Ubisoft paints this as a good thing.

Besides, I never said that Steam was perfect or a godsend. You put that comparison in there yourself. But steam has improved in customer relations and service over the years while UPlay and Origin have not and the companies behind them have proceeded to blame the consumers instead.

Really? Apparently I'm the only person on Earth who has had a hellish time dealing with Steam's customer service. Now this isn't to say I don't like Steam. I like it, but the needless love it gets most times is kind of ridiculous considering at it's core it's DRM.

Also anytime I'm offline on Steam, over half my games mysteriously need to 'complete installation' which requires me to be online. They never need to do this if I'm online.

Also I can't speak for Far Cry 3 but I can play my store bought and Uplay registered copy of AC3 while offline.

it took me 3 hours to get ac3 to install on my pc. having it actually work was another hassle. Fuck ubisoft and fuck uplay. I almost gave up on installing it with legitimate copy... fucking ubisoft fuckers

Frostbite3789:
snip

DVS BSTrD:
snip

Thanks to DVS BSTrD for quoting me so I could see what's going on.

What I will say is this, while uPlay isn't any worse than Steam in terms of how its store works, it border on being kind of redundant considering they sell all of their titles on Steam anyways. And I highly doubt that they will do what EA did and pull a chunk of their games off of Steam to make sure uPlay is the only place to buy Ubisoft's PC games (EA with Origin, gross).

VincentX3:
I... Actually didn't mind Uplay.

I only used it to play Assassin's creed III and Far Cry 3 so far, but it didn't bother me one bit.

I entirely agree with you. I only recently brought AC3 on steam (completed it yesterday in fact) and I was pleasantly surprised by the Uplay service - it works very nicely and has a smooth startup and doesn'ty interfere with my game at all. I do also like the rewards system thing they have.

Frostbite3789:
Really? Apparently I'm the only person on Earth who has had a hellish time dealing with Steam's customer service. Now this isn't to say I don't like Steam. I like it, but the needless love it gets most times is kind of ridiculous considering at it's core it's DRM.

To the point where you start throwing baseless accusations at anyone that says there are worse systems out there it seems.

Do the world a favor and put your torch and pitchfork away.

LordLundar:

Frostbite3789:
Really? Apparently I'm the only person on Earth who has had a hellish time dealing with Steam's customer service. Now this isn't to say I don't like Steam. I like it, but the needless love it gets most times is kind of ridiculous considering at it's core it's DRM.

To the point where you start throwing baseless accusations at anyone that says there are worse systems out there it seems.

Do the world a favor and put your torch and pitchfork away.

Baseless? I'm pretty sure the legitimate copy of Dead Island I purchased but didn't get to play for over a week because of Steam support has plenty of base.

Sight Unseen:
They have dropped their DRM Crap. Their games now require only a one time activation and then there's no DRM anymore. I've never had any problem playing any of their games through uPlay (I've played From Dust, AC:Revelations, and AC3 so far)

Except that if you went and bought From Dust when they removed the DRM it updates and forces you to login to Uplay before it will run. The removed the requirement to login to something only to months later stick it right back in and not a single person seems to realize it. I had to download a firewall program just to block that from getting patched back in.

If Ubisoft wants to get back on my good side then they need to do two things.

1) Take out the always on DRM from From Dust again. I only bought it because you did so the first time; going back on that decision makes me feel like I was swindled out of my money.

2) Don't fuck up The Stick of Truth with your shitty Uplay DRM. I don't care how good it is, I will not buy it if it requires a Uplay account.

Frostbite3789:

LordLundar:

Frostbite3789:
Really? Apparently I'm the only person on Earth who has had a hellish time dealing with Steam's customer service. Now this isn't to say I don't like Steam. I like it, but the needless love it gets most times is kind of ridiculous considering at it's core it's DRM.

To the point where you start throwing baseless accusations at anyone that says there are worse systems out there it seems.

Do the world a favor and put your torch and pitchfork away.

Baseless? I'm pretty sure the legitimate copy of Dead Island I purchased but didn't get to play for over a week because of Steam support has plenty of base.

So you think it's completely justified to accuse me of being a Steam brownnoser because my experience with UPlay doesn't match yours despite the fact that I never even mentioned Steam in my post. In fact, prior to your tirade there wasn't anyone in the thread saying that Steam was anywhere near the best. At most it's labelled as the most convenient.

In addition to the torch and pitchfork, put the blinders away before you hurt yourself.

LordLundar:

So you think it's completely justified to accuse me of being a Steam brownnoser because my experience with UPlay doesn't match yours despite the fact that I never even mentioned Steam in my post. In fact, prior to your tirade there wasn't anyone in the thread saying that Steam was anywhere near the best. At most it's labelled as the most convenient.

In addition to the torch and pitchfork, put the blinders away before you hurt yourself.

I didn't accuse you of that at any point. I said 'people' and they do. You lumped yourself in there. Guess you learn things about yourself you never knew? You're the one who started in with the getting personal with the whole torch and pitchfork comment not once but twice now. Adding in the blinders. Maybe you need to put the blinders away and learn when someone isn't attacking you.

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