Maxis Adding More SimCity Servers Over Next Two Days

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Maxis Adding More SimCity Servers Over Next Two Days

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While you were waiting to play SimCity, other mayors have started over 18 million fires.

EA's long-awaited SimCity reboot launched for PCs earlier this week, and in an unexpected twist, the always-on requirement has resulted in some complications. Technical issues are causing players to encounter bugs, and many are unable to access the game at all. SimCity developer Maxis is well aware of the problems, and according to a forum post, will be adding more servers today and tomorrow that it hopes will fix some of the game's issues.

Additionally, the developer is "paying close attention to all the bug reports," with several game updates already live and more to come. "Our live ops team is working 24/7 to resolve issues and ensure that bug fixes roll into the game as quickly as possible."

Though many players haven't been able to build the cities of their dreams yet, people are playing the game: a Maxis community manager shared some stats about SimCity's first day after launch. "In a single 24 hour period, there were more than 38 million buildings plopped down, nearly 7 and a half million kilometers of roads laid down, 18+ million fires started, and (my favorite fact) over 40 million pipes filled up with poop." Of course, that probably won't comfort the paying customers who have been waiting since midnight on March 5 to fill their own pipes with poop, to no avail.

Maxis thanked fans for their support and understanding, requesting continued patience as the issues get worked out. Hopefully the new servers and bug fixes will result in a smoother SimCity experience so the legions of would-be mayors can get to work.

Source: EA forums

Permalink

Should of maybe done that before ya know... the games release. Just saying.

synobal:
Should of maybe done that before ya know... the games release. Just saying.

Hey, they didn't start the fire.

<obligatory comment about always-online requirement in a singleplayer game>

<note about these problems being obvious to anyone due to previous other games with same scheme>

<derogatory remark about EA>

<expression of relief that I didn't buy it>

How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

It also seems kind of stupid to have not thought that your game, that requires all players to be online all the time, might need some servers. Why didn't they over compensate and put up a metric fuckton of servers so that the launch would be super awesome and everyone would get to play, then reducing the servers if needed. Either they don't think ahead or the game is immensely more popular than they ever could have considered, which is possible since most complaints aren't so much the game as access to it.

In other news, sky turns a shocking blue color!

About 2 million of those fires were in my first city... It doesn't play quite like it did in simcity 4, as I found out the hard way

lancar:
<obligatory comment about always-online requirement in a singleplayer game>

<note about these problems being obvious to anyone due to previous other games with same scheme>

<derogatory remark about EA>

<expression of relief one didn't buy it>

<class clown expresses disappointment that his awesome joke wasn't factored into the timeline>
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CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

DVS BSTrD:

synobal:
Should of maybe done that before ya know... the games release. Just saying.

Hey, they didn't start the fire.

They did actually. They knew this was going to happen. They knew it since Diablo 3 came out. They fucked up royally and all they can say is "thanks for your continued support".

Personally I would like them to get the people out there that decided to not have enough servers up at launch to be publicly available for derision and vitriol. They should fucking have their job dangling from a string in front of them right now.

"Our fans are our number 1 priority" my backside.

It just sounds like Error 37, version 2.0. How could they have not seen this coming? Yeesh.

JakobBloch:

DVS BSTrD:

synobal:
Should of maybe done that before ya know... the games release. Just saying.

Hey, they didn't start the fire.

They did actually. They knew this was going to happen. They knew it since Diablo 3 came out. They fucked up royally and all they can say is "thanks for your continued support".

Personally I would like them to get the people out there that decided to not have enough servers up at launch to be publicly available for derision and vitriol. They should fucking have their job dangling from a string in front of them right now.

"Our fans are our number 1 priority" my backside.

So you're saying they were always burning since the world was turning?

What are the people who bought the game going to do?Ask for a refund?

on the upside el presidente wombat is building a beautiful city paradise in tropico 4 as we speak :)

Gabe Yaden:

CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

Its not that they want the studio to close down, its more a case of because of EA's poor mismanagement of the launch and trying to strong arm the IP into a platform to monetise further down the line, the game will not reach its estimated sales and thus EA will blame Maxis and close the studio (see Dead Space 3 and Visceral Studios).

Money-grubbing EA says "Servers cost money! We won't get Diabloed. Let's wait and see. Only if the shit hit the fan will we do something. After several days."

The rest is history...

I know how to fix this problem! Don't make it require an internet connection.

Also, I have a question EA. After 18 years I can still play SimCity 2000. Will I be able to play this game in 18 years if I choose to?

My guess is no, since you'll have shut down the servers by then because it's not profitable to keep them up anymore.

Gabe Yaden:

CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

I think they meant EA's tradition of closing down studios who don't sell umpteen million copies of a game.

Gabe Yaden:

CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

Who said anything about 'wanting' a studio to close? This is about how long it will take before EA shut down the studio for not making a game that has 10/10 scores and didn't sell 7 billion copies on day 1, or whatever unrealistic goals they have set for this title.

So much rage at MAXIS and EA.

TOO MUCH BULLSHIT >.<

But the game is so much fun >.<

Well anyways, I am finished with EA's BS, Simcity will be my last EA purchase.

CriticalMiss:

Gabe Yaden:

CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

Who said anything about 'wanting' a studio to close? This is about how long it will take before EA shut down the studio for not making a game that has 10/10 scores and didn't sell 7 billion copies on day 1, or whatever unrealistic goals they have set for this title.

This is a Maxis game were talking about right..... Did no one think there would be addons or "stuff" packs.. I doubt EA's exec is sitting there waiting for the moment it gets to close said studio, with a grin on its face.

Irridium:
I know how to fix this problem! Don't make it require an internet connection.

Also, I have a question EA. After 18 years I can still play CimCity 2000. Will I be able to play this game in 18 years if I choose to?

My guess is no, since you'll have shut down the servers by then because it's not profitable to keep them up anymore.

Sim City 2000 is 18 years old? Damn, I played that game so much when I was a kid. I can still remember the BG music of that game. I think I need to dig out my old CD-ROM and give that game a play again.

I was honestly feeling down about not having bought any Sim City games since I bought SC2K with my pocket money as a kid. But hell if I don't already own the best version of Sim City that ever existed already.

People always seem to be defending Maxis here but seem to forget that Maxis is the poster child for EA schemes and isn't the Maxis you grew up with. They are the creators of the Sims and that business model after all. How long has Sims 3 been out? They are still releasing full cost expansion packs without creating game of the year packs or anything of the sort. It would cost you hundreds of dollars if you wanted to jump into the Sims 3 today with all the content. They noticed that more people seem to pirate than buy it(because their business model is shit) so DRM becomes a priority for Simcity.

Also Spore.

ASnogarD:
..thus EA will blame Maxis and close the studio (see Dead Space 3 and Visceral Studios).

Not totally true that - Visceral Montreal were closed (allegedly, I think EA denied it at least at some point) but that leaves the rest of Visceral, which is the majority of the workforce IIRC. Don't take me as some EA apologist, bro - just sayin'.

captcha: "nercolas cerg". Ermahgerd, cerrptchurr! You trying to say something about my post quality? 'Cuz I know it's crap.

People keep comparing this to error 37... it was my understanding that it wasn't like that. Error 37 prevented people from playing altogether. This is just putting people in a 30 minute queue. No?

Is "boot up game, make a sandwich, play game." an option or isn't it? Because if it is, then I really don't get all the hubbub. The game's just released, bet you a dollar that in two weeks queue times will be under 60 seconds.

This was bound to happen wasn't it?
There was no way this game would have the server capacity for launch day... it's was so painstakingly obvious to everybody except EA and Maxis.

This game is out tomorrow in the UK - I'm not going to buy it until I've seen reviews stating the servers hold up well.

PH3NOmenon:
People keep comparing this to error 37... it was my understanding that it wasn't like that. Error 37 prevented people from playing altogether. This is just putting people in a 30 minute queue. No?

Is "boot up game, make a sandwich, play game." an option or isn't it? Because if it is, then I really don't get all the hubbub. The game's just released, bet you a dollar that in two weeks queue times will be under 60 seconds.

They don't have a real queue system. The 30 minute timer that looked like a queue is just there to prevent you from spamming the login server. When the timer is up it simply attempts to log you in again. There is no priority system so you were better off spamming the login server for an open slot by switching servers or entering/exiting the game. People that didn't understand that never got in.

The other problems are the way the game saves(it is all cloud based) means that the constant server outages corrupted game files and deleted cities. Also when you can play cities couldn't talk to each other to commute/share services which is needed for this game to function because map sizes are so small. This includes cities that you create yourself and hop between that no other person is playing. So when you do play the server instability breaks the functionality of the game.

There are other problems but essentially it goes - When and if you can play the game is broken. Hopefully this is because of server instability and it isn't a problem with the game itself.

All of these server problems, time and time again, caused by the same thing and still the industry's largest haven't learned. Underestimating demand to save money results in people flipping out.

Diablo 3 anyone? I thought i smelled a rat when i couldn't pre-load. They already knew about the server issues before launch! It strikes me as odd if companies haven't looked at situations like that one and haven't learned from it and it strikes me as bonkers if they have looked at the situation and reassured themselves that it cant possibly happen to them because they're better/smarter/have more money/whatever. Ok, i get that its cheaper to remain conservative in your predictions of how many players will be part of the midnight rush but we're beyond the midnight rush now, its been out for a few days, all pre-orders will have been downloaded and all current players are (roughly) on the same timezone. So why couldn't anyone predict say, peak user numbers?

Also, the irony is that if they had just done this work before hand, yeah sure it would have been behind the scenes and they would have gotten no credit for "addressing the issue" but i think a smooth launch is better than bad press over players who cant play the game they bought.

As new as always online DRM is, I'm annoyed that the EU and other governing bodies haven't stepped in to stitch up some loop holes over customer service of purchased products and all that jazz. Because this HAS to void our rights as a consumer somehow? Or, knowing any business ever, there's probably a clause or two in the terms and conditions?

TL:DR: Nothing new here with always online games. Shame on EA / Maxis for not doing this work as a just in case precaution.

Thanks EA, yet again, for reminding me why I only buy your games, if at all, at a deep discount. Though I wonder about even doing that now, with previously beloved single player games like SimCity requiring some nonsensical always-on internet connection.

I just wish more folks wouldn't rush out and throw down $60 for every big name title that comes out, since the companies aren't going to change until you start voting with your dollars. But hey, if customers keep lining up and paying, I guess we'll get the gaming companies we deserve.

teqrevisited:
All of these server problems, time and time again, caused by the same thing and still the industry's largest haven't learned. Underestimating demand to save money results in people flipping out.

The only people here that aren't learning their lesson are the consumers that know that these kinds of games with always online requirement never work as intended for the first week or two but continue to buy the games anyway.

As far as the publishers can tell, we're happy to give them money for a service that almost never works as advertised assuming you're lucky enough to get it to work in the first place.

When did video games become a service anyway? I swear they were a product until just recently. Why do businesses that continuously and reliably offer bad service still exist and why do we keep giving them money? Even worse, why do we still defend them?

VanQ:

teqrevisited:
All of these server problems, time and time again, caused by the same thing and still the industry's largest haven't learned. Underestimating demand to save money results in people flipping out.

The only people here that aren't learning their lesson are the consumers that know that these kinds of games with always online requirement never work as intended for the first week or two but continue to buy the games anyway.

I can't argue with that.

I wish it weren't the case though. While it continues we have no power as consumers to decide financially what flies and what doesn't.

Um... question: Why didn't they have those servers going to begin with?

Seems to the me take home message is never by a mandatory online game at release. Wait 3-6 months for a price drop and the servers to free up or be increased before you think about getting the game. Now back to tropico!

Gabe Yaden:

CriticalMiss:
How long until Maxis get shut down and everyone is fired? A lollipop says two months, maybe three.

Why is it that "gamers" want studios to close I just cant comprehend it. Those are people you know, like with families, kids, etc

EA has a history of killing studios that they bought up, people dont WANT those studios closed. Besides, they want the developers fine, they just want to see the execs, PR, corperate, ect folk from EA to starve. You know, the people that only seem to cause the problems.

There are some "gamers" who cant tell the difference between a studio and a publisher though, and thus why some "gamers" cant comprehend it.

Sarah LeBoeuf:
and in an unexpected twist, the always-on requirement has resulted in some complications.

This is a joke, right? Didn't EVERYONE see this coming from a mile away? I even made a thread about it on the 4th.

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