EA's New Scrabble App Causes Kerfuffle

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EA's New Scrabble App Causes Kerfuffle

A stat wipe and a new dictionary cause uproar in the Scrabble community.

Scrabble

Scrabble, like most popular board games, has a social presence online. As of May, board game manufacturer Mattel has turned the keys of its popular Scrabble Facebook app to EA, and the transition has many fans upset. When EA updated the game, they added new languages, a custom board feature, and an ad-free version. They also wiped everyone's stats, removed manual match-making and timer mode, changed the way the pages auto-refresh, and even changed the in-game dictionary to the blasphemous Collins edition, according to the BBC.

As the official Facebook page fills up with complaints, player hate is spilling out into groups like this. As Scrabble player Helen Hawkins told the BBC, "Who wants to play it in six languages? I've been playing for over four years, I had 5,000 games on my statistics, I'd won 71% of them, I had my best scores recorded - and now it's all lost."

According to Mattel, it's all part of the move. "As part of the transition [to EA Mobile], we were unable to carry over ongoing games and statistics, the timer mode and the manual match-making function. The new version will have the same robust statistics moving forward."

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

Source: BBC

Permalink

I know casual gamers are considered not to be dedicated to their gaming but lots of these people who play social scrabble really take their stats hard. This will not go over smoothly for people that have spent (no joke) thousands of hours collecting their stats to be wiped.

Oh no, I can't show my friend my 1337 Scrabble score, and they're using a slightly different wordset. Clearly this is important front page business.

EA is back to derping up I see

This update spells disaster with a triple word score.

I'm actually sort of curious now.

Is there anything EA can do right? Because it seems like they're actively doing everything they can possibly do to make their customers mad and piss them off. And statistically speaking, there's no way that should be possible. They'd have to do SOMETHING right, even by accident, at some point in time. It's like they actually want people to hate them.

....is EA trying to pull some Zero Requiem shit on us right now?

My mother plays Facebook Scrabble. This is NOT good. I'm going to have one hell of an angry woman to calm down the next time she gets on the desktop.

Also, seriously, what is this BS about dropping the manual matchmaking feature? Why on earth WOULDN'T you have that? It's an important functionality, how the hell do you control who you play with otherwise?

rapidoud:
-snip-

How exactly is any part of your post addressing mine?

Get a life.

Very mature response.

Would I care if someone wiped my Modern Warfare/Battlefield/Starcraft 2 stats? Hell no, because I'm not an obsessed freak.

Everyone says this, but nobody ever really means it.

Because that would imply that they bought all of those games for absolutely no reason, and played them for absolutely no reason, and that you have absolutely no emotional connection to anything you own. Usually even the most detached human beings react negatively when something that belongs to them, something they placed value in, is suddenly gone without a trace. It's why people don't just chuckle and say "oh well" when they lose their car keys, and then go to the dealership to buy a new car....they get on their hands and knees and crawl around their house looking for the damn things.

A gamer puts value in the time they spend playing games, and when their data is completely destroyed against their wishes, they react as anyone would when they lose something they considered valuable. Just because their values don't match your own doesn't mean that it's okay to laugh off their loss as meaningless.

But hey, maybe you're the sole human being capable of caring so little about life that you truly don't care if you lose your save data. In that case, I'll be happy to wipe them for you myself, just send the necessary info my way. And since you said that you didn't care, obviously you'd bare me no ill will, right?

You can lie to yourself, but no one else buys the bravado, bro. Now do us all a favor and please post elsewhere.

IanDavis:

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

EA can't even do Scrabble right? Maybe they should go back to basics and get their top minds together, give them a couple of million dollars and make a naughts-and-crosses game. I think the only way they could fuck that up is if they made it naughts-and-swastikas and promoted it with a holocaust reenactment in Jerusalem. But they'd find a way, I'm sure.

At least they didn't break the proper noun rule and allow their own properties as playable words. "Sure, Ubisoft might not be a word, but SimCity and Popcap totally are!"

Actually, I kinda wish they'd done that, just for how hilarious the blowback would've been.

P.S. Thanks

FalloutJack:

IanDavis:

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

Getting upset over the addition of extra languages is terrible, almost xenophobic really but I can sympathise with the lost stats. People like collecting achievements, high scores and game statistics. They always have done whether its sports, table top games or video games. Some people are not bothered but others are.

It might be a petty small minded pride in the grand scheme of things but its very real aspect of psychology called the "social comparison theory" and whilst some people are not bothered and others might just be mildly frustrated it can be genuinely distressing for some people if their scores are lost.

Just think about it how many of you would really like it if you lost all of your Steam/XBL/PSN achievements? Sure most people wouldn't have a tantrum but I bet a lot of you would complain or grumble to a friend, more than a few people reading this would take to forums or Facebook/Twitter to moan too.

Phrozenflame500:
Oh no, I can't show my friend my 1337 Scrabble score, and they're using a slightly different wordset. Clearly this is important front page business.

That would be the equivalent of Sony and Microsoft both wiping their gamerscores after all these years. Although you and I might not personally care for those scores you would be naive to think that no one cares. There would be a massive outcry.

DVS BSTrD:
This update spells disaster with a triple word score.

That would barely get any points...

d = 2
i = 1
s = 1
a = 1
s = 1
t = 1
e = 1
r = 1

So you would get either 77 or 175 depends on which scoring rule you use. I guess if that is your hand, you work with what you got.

OT: Collins dictionary is terrible, I'll agree with that. Though most of this isn't really EA's fault.

Starke:

FalloutJack:

IanDavis:

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

FalloutJack:

Starke:

FalloutJack:

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

No, Starke. Wrong spelling, wrong franchise. Move along. :p

Re-EDIT: You know, I'd think the irony of botching spelling on a post about a game about spelling... -.-

Starke:

FalloutJack:

IanDavis:

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

They gave the responsibility to the 'electronic experts'. Whoever this was should have said "We're not the tech experts, but they are. We thought that they would have been better suited to handle something in their area of expertise. Clearly we were wrong." My guess is that they're too terrified of EA to complain themselves.

Infernal Lawyer:

Starke:

FalloutJack:

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

They gave the responsibility to the 'electronic experts'. Whoever this was should have said "We're not the tech experts, but they are. We thought that they would have been better suited to handle something in their area of expertise. Clearly we were wrong." My guess is that they're too terrified of EA to complain themselves.

Well, EA is still making them money. Throwing them under the bus now, wouldn't do Mattel any good. I mean, you can argue that they already are, but, your line is more of a backhanded, "yeah, dems fucked up", while what they actually posted was more of the standard, generic, abdication of blame PR drech.

Starke:

FalloutJack:

Starke:
The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

No, Starke. Wrong spelling, wrong franchise. Move along. :p

Re-EDIT: You know, I'd think the irony of botching spelling on a post about a game about spelling... -.-

>_> I did it on purpose. It was funny.

FalloutJack:

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

What you meant to say is "When you see the world as I do, you look for anything to get enraged over and ignore facts whenever possible."

Frostbite3789:

FalloutJack:

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

What you meant to say is "When you see the world as I do, you look for anything to get enraged over and ignore facts whenever possible."

And what you meant to say is 'Insulting people is the same as arguing with them properly.'

Captcha: zig-zag
That seems relevant. So yeah, they're kind of not doing very well here, but Mattel should definitely get more balls and out EA as the ones that messed up the move.

Frostbite3789:

FalloutJack:

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

What you meant to say is "When you see the world as I do, you look for anything to get enraged over and ignore facts whenever possible."

leet_x1337:

Frostbite3789:

FalloutJack:

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

What you meant to say is "When you see the world as I do, you look for anything to get enraged over and ignore facts whenever possible."

And what you meant to say is 'Insulting people is the same as arguing with them properly.'

What he said.

You see, Frosty (You are reported, BTW), we've already been through the whole 'Can EA be trusted to allow the people they work with to speak properly?' thing and the answer came back 'No.'. This, plus seeing this happen before, is what we would call a predictable pattern, because we read in between the lines. It's not even paranoia, because I'm sure we can peel back the many PR disasters we've been entertained with here to find a parallel or even linking event or announcement. In short, my fine freezing friend, we have evidence, not heresay. Now, I have responded with kinder words than thee, so you will do me the courtesy of not addressing me in such a manner again.

FalloutJack:

Starke:

FalloutJack:

A Stark? Figures... Well, young Stark, when you learn to see the world as I do, you understand where to look when the puppet speaks. The message was heard quite clearly, as was the one doing the actual talking.

No, Starke. Wrong spelling, wrong franchise. Move along. :p

Re-EDIT: You know, I'd think the irony of botching spelling on a post about a game about spelling... -.-

>_> I did it on purpose. It was funny.

Oh, yes. Hilarious. :|

Funnier if someone else I knew named Jack (who's only seen the TV series), and my girlfriend (who's actually read the books), hadn't both misspelled it as "Ned Starke" since the wedding episode aired. But, you know, credit for effort, and alleged humor, or, you know, stuff.

Infernal Lawyer:

Starke:

FalloutJack:

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

They gave the responsibility to the 'electronic experts'. Whoever this was should have said "We're not the tech experts, but they are. We thought that they would have been better suited to handle something in their area of expertise. Clearly we were wrong." My guess is that they're too terrified of EA to complain themselves.

And yet Mattel have released 2 game consoles the Intellivision (http://en.wikipedia.org/wiki/Intellivision_II#Intellivision_II)
and the Hyperscan (http://en.wikipedia.org/wiki/HyperScan) so it's good to know they aren't experts in what they sell.

Phrozenflame500:
Oh no, I can't show my friend my 1337 Scrabble score, and they're using a slightly different wordset. Clearly this is important front page business.

GAunderrated:
That would be the equivalent of Sony and Microsoft both wiping their gamerscores after all these years. Although you and I might not personally care for those scores you would be naive to think that no one cares. There would be a massive outcry.

I would say it would be like FIDE dumping your chess ranking data (including number of games played, wins, losses, accumulated points, time spent and so on) when that is your hobby.

Scrabble tournament players are very serious about Scrabble, and the dictionary choice is also serious business, because people memorize the word lists (or part of them) in order to fight for championships.

I learned the lesson some years ago when I suggested that they revise the letter spread (as they did with Super Scrabble) to suit the emergent strategies, and the contemporary language spread:

Nobody fucks with Scrabble.

238U

And PS: Since origin is required for the PC version I won't be getting it, as I won't put spyware on my system to play a game.

Kumagawa Misogi:

Infernal Lawyer:

Starke:
The quote's coming from Mattel, not EA? So while EA are the experts, Mattel can credibly claim incompetence?

They gave the responsibility to the 'electronic experts'. Whoever this was should have said "We're not the tech experts, but they are. We thought that they would have been better suited to handle something in their area of expertise. Clearly we were wrong." My guess is that they're too terrified of EA to complain themselves.

And yet Mattel have released 2 game consoles the Intellivision (http://en.wikipedia.org/wiki/Intellivision_II#Intellivision_II)
and the Hyperscan (http://en.wikipedia.org/wiki/HyperScan) so it's good to know they aren't experts in what they sell.

Well, the Intellivision was back before the crash, and almost literally everyone was making consoles back then. The Hyperscan was an utter failure, so it's not saying much about their technical skill either.

I mean, the point is a good one, but, I'd be somewhat surprised if anyone from the Intellivision is still in the company in a technical capacity, and the Hyperscan (from what little I just read) reeks of poorly thought out tech implementation.

Well since the Xbone has finally stopped finding new ways to fail I guess EA wants the "Can't Do Anything Right" crown back.

Wow, I'm 27 years old and I only just realized that more than one group make dictionaries thanks to this article. Either that's a massive brain fart on my account or the Oxford English guys are just that good.

@ J Tyran: believe me, no Scrabble player is upset about being able to play in 6 langauges. that's practically the only thing the new app offers that no-one has questioned the value of.
Not being able to choose your opponents - that's an epic fail. Really. For so many reasons.

For serious Scrabble players, I imagine this would be like erasing all of my Dark Souls characters and changing all the scalings on the weapons. Which would be terrible.

No but seriously, how does one fuck up Scrabble? All the people want is exactly what they have. Couldn't have been that hard to buy it and leave it alone, now, could it? Especially manual matchmaking, that seems like almost a necessity.

What's that you say? Collins dictionary? Another excuse to get mad at EA? Get me my soap box, it's rage time!

GAunderrated:
I know casual gamers are considered not to be dedicated to their gaming but lots of these people who play social scrabble really take their stats hard. This will not go over smoothly for people that have spent (no joke) thousands of hours collecting their stats to be wiped.

This is one of the reasons the casual/hardcore divide is kinda stupid.

Phrozenflame500:
Oh no, I can't show my friend my 1337 Scrabble score, and they're using a slightly different wordset. Clearly this is important front page business.

People are freaking out over something slightly different than the usual freak outs for gaming news! Let's talk crap about them because their interests are slightly out of alignment with our own!

CriticKitten:
I'm actually sort of curious now.

Is there anything EA can do right? Because it seems like they're actively doing everything they can possibly do to make their customers mad and piss them off. And statistically speaking, there's no way that should be possible. They'd have to do SOMETHING right, even by accident, at some point in time. It's like they actually want people to hate them.

....is EA trying to pull some Zero Requiem shit on us right now?

They're dropping online passes and offering OP content free. While this is technically "correcting a mistake," I consider making something right doing something right.

...Unfortunately, that's the only one I can name. Which makes me suspicious. WHAT ARE YOU UP TO EA?

CriticKitten:
Everyone says this, but nobody ever really means it.

Because of a simple, tried and true belief: things that don't happen to me don't matter to me.

I do wonder how he'd react if his stats were wiped. Everyone I've seen lose their stats has lost their head. That's obviously not including people who voluntarily wipe their stats in a game that allows it.

People are always unflappable when it's hypothetical.

FalloutJack:

IanDavis:

"We are sorry we weren't able to please everybody," a Mattel Spokeswoman said. "We produce the board game but we're not experts in electronics."

*Spoken as Tyrion Lannister*

"Pardon me, but you ARE called Electronic Arts, correct? That would imply that this is your TRADE. Now, far be it for a man of my stature to complain, but it would seem that you have admitted to being utterly worthless and incompetent. How exactly do you account for that?"

That was a MATTEL spokesperson, though. They were the maker of the game up to this point, so it's not quite the same deal.

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