Xbox Live Price Increases Are An "Unintended Mistake"

Xbox Live Price Increases Are An "Unintended Mistake"

Xbox Live logo

Microsoft says the increased prices seen in the Xbox Live beta test that's currently underway are a mistake and will be fixed.

Xbox Live users in the U.K. recently reported some disturbing news regarding the transition from Microsoft points to real money, currently being tested in the U.K. and other markets. As a result of the change, game prices had undergone a rather significant price increase, as much as 33 percent in some cases. Some people suggested that Microsoft was simply using the opportunity to bring its pricing in line with that of the PlayStation Network, but as it turns out, the whole thing was just a mistake - and even better, people who lost money because of it will get it back.

"We are aware that select regions experienced some incorrect game title pricing in the Xbox Live beta," a Microsoft rep told VentureBeat. "This was an unintended error that we are in the process of fixing. We'll be reimbursing impacted beta participants for the difference in what was paid and what the price will be after the update is available to all members."

It's not an iron-clad guarantee that prices won't go up and the bit about "what the prices will be after the update is available" suggests that they actually might. But the rep also pointed out that, as a beta test, this sort of thing is going to happen from time to time. "As with all betas, we take the learnings from our program and make corrections and adjustments prior to the update being available to all members," the rep said. "As always, we appreciate the participation of our beta customers in helping us launch and build great products."

Source: VentureBeat

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"Our dev teams don't always make mistakes, but when they do it affects production and is a complete disaster"

"We wanted to try and see how many people would actually consider this reasonable. The backlash was too large so we went back on it."

Funny how this "mistake" just so happens to be a price increase instead of a decrease.

What exactly was the beta testing? What had they done to result in prices rising? Doesn't make sense that was an aspect that got effected. Pictures not loading, links not activating, or even error messages. But prices suddenly go up? Odd indeed.

Microsoft seems to have a habit of making "unintended" mistakes.

They've said it was an error, they have said they will fix it, they will reimburse everyone for the difference.
The price increase only brought it in line with similar services anyways. XBL had always been a bit cheaper in the UK than steam and PSN
Blops 2 map pack is 10 on XBL but 11.49 on steam
It happened during the beta (the place where mistakes are expected) and mostly only affected one country, it came out as a decrease in price in Australia.
What more do people want...?

they should just install some PR damage control alert buttons in their offices now. would make their lives easier.

TiberiusEsuriens:
"Our dev teams don't always make mistakes, but when they do it affects production and is a complete disaster"

Um... it's a beta. Beta = not production. :|

Alpha Maeko:
Funny how this "mistake" just so happens to be a price increase instead of a decrease.

Except that there was a price DECREASE in many regions such as Canada and Australia. As far as I know only the UK had a price increase.

Arawn:
What exactly was the beta testing? What had they done to result in prices rising? Doesn't make sense that was an aspect that got effected. Pictures not loading, links not activating, or even error messages. But prices suddenly go up? Odd indeed.

The beta replaces Microsoft points for local currency. A major aspect of the beta has to do with prices and currency so it is not surprising that prices changed. It should be noted as well that prices didn't go up everywhere; in fact, in Canada prices went down and are now on par with US prices whereas preciously they were not. I think UK is the only place where prices went up and it seems they're fixing it now. I just hope that doesn't mean that they'll bring the Canadian prices back up as well.

Wooowooo! All aboard the smug git Microsoft hate train!

First stop EA-ville.....

PompousEscapist:
Wooowooo! All aboard the smug git Microsoft hate train!

First stop EA-ville.....

And on that note...

OT: It's getting harder and harder to trust MS with anything now. We have no idea if this was a mistake or just backpedaling!

So who actually buys the story that the programming team behind this would be so incompetent as to fuck up basic math and not even catch it in testing? What ever happened to fundamentals like comparing generated outputs with expected outputs?

Either Microsoft hires idiots and is admitting to doing so or they hire the best minds available and are therefore implying that the profession as a whole hasn't passed Grade 3.

Diablo1099:

PompousEscapist:
Wooowooo! All aboard the smug git Microsoft hate train!

First stop EA-ville.....

And on that note...

OT: It's getting harder and harder to trust MS with anything now. We have no idea if this was a mistake or just backpedaling!

Uh....because they said it was a mistake? Are we now going to make out any legit mistake made by Microsoft to be a part of some conspiracy and anything they say is just one big lie?

Saucycarpdog:
Uh....because they said it was a mistake? Are we now going to make out any legit mistake made by Microsoft to be a part of some conspiracy and anything they say is just one big lie?

If you were confronted with something like this, would you admit you were making a cash grab?

The Xbone has really made me question anything that MS does, one (Nearly) bitten, twice shy.

Diablo1099:

Saucycarpdog:
Uh....because they said it was a mistake? Are we now going to make out any legit mistake made by Microsoft to be a part of some conspiracy and anything they say is just one big lie?

If you were confronted with something like this, would you admit you were making a cash grab?

The Xbone has really made me question anything that MS does, one (Nearly) bitten, twice shy.

And reimbursing those affected is all part of this "cash grab" you're saying? And if you look above, you'll notice that prices went down for other countries.

Saucycarpdog:

Diablo1099:

PompousEscapist:
Wooowooo! All aboard the smug git Microsoft hate train!

First stop EA-ville.....

And on that note...

OT: It's getting harder and harder to trust MS with anything now. We have no idea if this was a mistake or just backpedaling!

Uh....because they said it was a mistake? Are we now going to make out any legit mistake made by Microsoft to be a part of some conspiracy and anything they say is just one big lie?

Yes.
Welcome to the Escapist.
*hands you gamer tin foil hat*

Saucycarpdog:
And reimbursing those affected is all part of this "cash grab" you're saying? And if you look above, you'll notice that prices went down for other countries.

Eh?
*Re-reads*
....Derp?

Shit, my bad. Sorry, didn't see that >.<

DjinnFor:
So who actually buys the story that the programming team behind this would be so incompetent as to fuck up basic math and not even catch it in testing? What ever happened to fundamentals like comparing generated outputs with expected outputs?

Either Microsoft hires idiots and is admitting to doing so or they hire the best minds available and are therefore implying that the profession as a whole hasn't passed Grade 3.

If this was an error in the final release I'd definitely be more critical, but considering it's a beta I tend to be a lot more forgiving. Not saying it's impossible that this was on purpose, I just don't want to jump to any conclusions, especially since prices are actually cheaper in my region in the beta.

Diablo1099:

Saucycarpdog:
And reimbursing those affected is all part of this "cash grab" you're saying? And if you look above, you'll notice that prices went down for other countries.

Eh?
*Re-reads*
....Derp?

Shit, my bad. Sorry, didn't see that >.<

No worries, and I guess I was being a bit of a dick now that I reread my post.

piinyouri:

Saucycarpdog:

Diablo1099:

And on that note...

OT: It's getting harder and harder to trust MS with anything now. We have no idea if this was a mistake or just backpedaling!

Uh....because they said it was a mistake? Are we now going to make out any legit mistake made by Microsoft to be a part of some conspiracy and anything they say is just one big lie?

Yes.
Welcome to the Escapist.
*hands you gamer tin foil hat*

Sorry but I prefer mine with chocolate in them.

a fuck up in a beta?obvious conspiracy cuz THAT has never happened before....

Saucycarpdog:
No worries, and I guess I was being a bit of a dick now that I reread my post.

Eh, guess I deserved it for jumping on the Hate Train.
Just it seems like they are trying to screw people out daily.

I'll just see myself out...

Alpha Maeko:
Funny how this "mistake" just so happens to be a price increase instead of a decrease.

Uhhhhhh. That line is more damning if it's the other way around. You don't have to ALWAYS be a cynic, you know.

OT: I believe it. I've programmed before, some unbelievably stupid fails can get through really easily. That's why it's a beta.

Saucycarpdog:

Sorry but I prefer mine with chocolate in them.

Hey that's okay! Chocolate, cherry, nutty fruity peanut-butty, whatever your flavor of crazy, we got you covered here on The Escapist!

"Hey guys, let's see what we can get away with..."
"Fuck, someone's noticed we're being assholes!"
"Er, sorry people, unintended mistake."

I've had an Xbox in one re-incarnation or another in my house for over a decade now and even I'm getting sick of their shit.

DjinnFor:
So who actually buys the story that the programming team behind this would be so incompetent as to fuck up basic math and not even catch it in testing? What ever happened to fundamentals like comparing generated outputs with expected outputs?

Either Microsoft hires idiots and is admitting to doing so or they hire the best minds available and are therefore implying that the profession as a whole hasn't passed Grade 3.

Tickets please sir! Woooowooo Escapist Microsoft Hate Train!

Grouchy Imp:
"Hey guys, let's see what we can get away with..."
"Fuck, someone's noticed we're being assholes!"
"Er, sorry people, unintended mistake."

I've had an Xbox in one re-incarnation or another in my house for over a decade now and even I'm getting sick of their shit.

Wooooowooooo!

Wow you have a first class ticket!

I guess you can afford it! As you have never made a mistake or an error in your 15 years of life.

Seems like a funny non-story. If I were working at MS when this happened, I'd probably have a good chuckle. I mean of course people will think we were just trying to outright steal from them, but this is one case where they obviously couldn't do anything like that without getting sued left and right.

I'm kind of annoyed by stuff like this, too. When you scrape the barrel like this, you lend credence to the contrarians trying to generate sympathy for Microsoft. You know the ones. The ones who think disagreeing with loads of people makes them smarter than everyone else.

What about points I already have? Will they be worthless now?

This is pretty obviously a genuine mistake, but I can just picture people in the Microsoft offices, burying their faces in their hands and going, 'what the fuck else can go wrong this year. Is the first truck delivering a shipment of Xbone's going to crash into an orphanage and send them all to a fiery grave?'

 

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