GameStop Responds to "GTA V Midnight Release Video" Controversy

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Eh, reading the article made her actions seem a bit better than they were. I worked in a retail in an electronics store for a year and a half and I wished I could've snapped at the nastier of customers. Yelling at the guy as he was leaving the store isn't smart, though, frankly.

Whatever, he should've just shut up and handed over his photo ID, and been flattered that someone could think that he might have been under 18. That's the best way to look at that kind of thing.

Church185:

If you actually read what you posted, what she did doesn't constitute criminal harassment.

"Whoever willfully and maliciously engages in a knowing pattern of conduct or series of acts directed at a specific person" isn't what happened. It was an isolated incident of elevated frustration that is clearly shown in the video which could be submitted as evidence. Sure, she shouldn't have overreacted, but this "threat" wasn't a breech of the law as you have laid it out.

Please try again.

Criminal harassment is defined as behavior that the harasser knows would cause undue fear, intimidation or persecution, and adversely affects the victim's safety and security. A victim may receive threatening or obscene phone calls, unwanted gifts, notes and text messages, or observe the harasser loitering outside home or work.

If you read the whole thing, you might have seen this. This is exactly what she did, knowing exactly what the result would have been.

WittyInfidel:
Criminal harassment is defined as behavior that the harasser knows would cause undue fear, intimidation or persecution, and adversely affects the victim's safety and security. A victim may receive threatening or obscene phone calls, unwanted gifts, notes and text messages, or observe the harasser loitering outside home or work.

If you read the whole thing, you might have seen this. This is exactly what she did, knowing exactly what the result would have been.

That definition isn't part of the law you posted, so wouldn't hold up in MA court.

According to findlaw.com: "Not all petty annoyances constitute harassment. Instead, most state laws require that the behavior cause a credible threat to the person's safety or their family's safety."

The "threat" was an offhand remark by an annoyed employee that she would give away the guys business card, something usually given away as a form of advertisement. Luckily for her, the video evidence of this is out there for anyone to see and could be submitted as evidence. If any case were brought against her it would most likely be dismissed. However, harassment could be filed against anyone who decided to call his business number to bother him.

Another thought that could have defused the situation right out of the gate. The manager could have and should have changed it up two fold:

When the guy refused to show ID and started a tirade,

1) the manger could have kindly asked him to get to the back of the line and have proper ID ready when coming around again.

2) the manager could have asked him to "please leave and come back during normal business hours, with ID, to pick up your game."

Midnight releases are a privilege that stores do for their customers to help more relate to them and get them to shop at that location. They aren't a right, they're outside normal business hours, and it can be refused to release the copy of the game until normal business hours if the customer is being a total asshat.

Also, since I see it popping up time and time again, I must reiterate: THERE WAS NO THREAT OF SHARING PRIVATE INFORMATION. The customer originally tried using a business card (lol), which he left there on the counter after his rant and picking up the game. The manager simply made a jest that his business card, which is public information that he -the customer- left, was there for someone to "thank him for holding up the line". It's not information on their computers, nothing on the pre-order receipt. It's a business card that he, the nitwit, left there after trying to ignorantly use that as ID (which, if that really worked, I could show myself to be a mechanic, lawyer, insurance agent, tax preparer, and hair stylist).

P.S. It seemed that this guy was only there for that one midnight released game and probably wouldn't shop at Gamestop again anyways. However, most of those other customers there seemed jolly and happy with the store, most likely to shop there again. Better for the customer to relate and try to appease to the 9 in line and lose the 1 'customer', instead of losing 9 customer and gaining approval of the 1 guy. That's simplistic business. Can't please all the people, all the time. So just please the largest mount that'll repeat business.

I'm a big proponent for workers rights, particularly in customer relations, but he has the right of it. The customer behaved normally and rationally, and she was inflammatory and rude, and made a threat. If she isn't able to do her job at midnight, she shouldn't be working at midnight (and if that means at all, than so be it). Props to the dude.

Okay, why is there such a big issue with simply showing your ID to prove that you are of legal age and the person who is supposed to be picking up said copy? In the video, in the comments here, why is this such a problem? It takes me 10 seconds to show my ID, why must this be the big issue here?

OT: It seems like both are at fault, I would have to see more before deciding who takes the blame on this one.

Both are at fault. He should've just shown his ID, seriously, is it that hard? That said, she shouldn't have said that as he was walking out, whether it was a joke or not. There really shouldn't even be an investigation. She should be punished, but not fired. And he should be given notice that he need to show his ID to get an M rated game, simple as that, don't like it, too bad.

http://www.buzzfeed.com/ryanhatesthis/gamestop-employee-allegedly-fired-after-video-goes-viral-of

Rumor has it she got fired, but it's from a Youtube comment so grain of salt everyone.

Stop making threats or statements made in anger reason enough to fire someone. She should at most be warned for her actions or....possibly....demoted from a manager position into a normal sales position.

While what she said was wrong....the customer was being rediculous and for no reason and she was probably frustrated as much for all the other customers having to wait because of the idiot....as she was for his own comments.

Personally I would have just told him to wait on the side when he didn't present his ID...until the rest of the line was done and then she could work with him. She engaged him too much and should have just ignored him after he refused to show ID and continued helping other customers (who did have their ID).

I love how the people at gamestop know me after a year to where I can walk in and go "What up nerds" and we laugh :D. The reason this is, I'm not a ass hat to them.

Also this stinks of the customer is always right bullshit.

I try to look at this stuff by putting myself in the given situation. Now, my issue with this one comes not from the reactions of either of them, but the general idea of stores requiring ID for things that aren't legally controlled. See, I'm 19, and I don't have any kind of photo ID. I don't drive, my passport is expired, and I haven't done anything else that would require a photo ID. So what the hell am I supposed to do? Games aren't legally an age-restricted product in most of Canada or the US, so I don't see any reason that Gamestop should need anything more than my preorder receipt to pick up something I've already paid for.

He was being a douche, and he could've handled this properly. All he had to do was show ID to her and no big deal.

Although I kinda have to side with him, I mean even if she joked, giving away personal info like that to others is serious and breaks public trust. Could he had responded better? Of course, but he had a right to make this an issue.

Ravinoff:
I try to look at this stuff by putting myself in the given situation. Now, my issue with this one comes not from the reactions of either of them, but the general idea of stores requiring ID for things that aren't legally controlled. See, I'm 19, and I don't have any kind of photo ID. I don't drive, my passport is expired, and I haven't done anything else that would require a photo ID. So what the hell am I supposed to do? Games aren't legally an age-restricted product in most of Canada or the US, so I don't see any reason that Gamestop should need anything more than my preorder receipt to pick up something I've already paid for.

Besides why even ask for an ID if you don't even look like a child Not saying you are, but Gamestop has had ask me for ID and I obviously am not a child. So it's weird.

Plus that guy looks like he is college, they should ask for ID if you look that young to get a mature game.

Ravinoff:
I try to look at this stuff by putting myself in the given situation. Now, my issue with this one comes not from the reactions of either of them, but the general idea of stores requiring ID for things that aren't legally controlled. See, I'm 19, and I don't have any kind of photo ID. I don't drive, my passport is expired, and I haven't done anything else that would require a photo ID. So what the hell am I supposed to do? Games aren't legally an age-restricted product in most of Canada or the US, so I don't see any reason that Gamestop should need anything more than my preorder receipt to pick up something I've already paid for.

then quite simply, you don't buy your "M" games from gamestop, is it really that hard? Ordering online and/or other shops who possibly don't hold such policy are available, shop there then. good luck buying certain things at the store also, i can't tell you how many times i've had to show ID for random stuff in stores (wal-mart/target/etc..) because they shouldn't be sold to minors.

This isn't an example of an employee having a hot head, this is an example of a customer not realizing what they were getting into when they pre-ordered a game, and threw a fit when they got called out on it. It wasn't a big deal to anyone else in line to have an ID (via the video) and seeing how this policy isn't brand new, it shouldn't be such a surprise when an employee is following a store policy.

Deathfish15:

When the guy refused to show ID and started a tirade,

He did show his ID.

gmaverick019:

Doom972:

Bat Vader:
It could have been over even faster if the guy had not been rude and just taken the two seconds to show her his ID. She is just a manger. She has to follow the rules that the higher ups make. If they want their employees to ask for ID than the employees have to follow what the higher ups say.

Hardly anyone is going to hold onto a receipt for a long period of time. I pre-order my games usually six months in advance. In that amount of time I could either throw them out by accident, lose them, or the ink on it will fade. Showing ID is much easier.

Plus, they also have to ask for ID to make sure that the person is of age to legally purchase the game.

He could've known about having to show ID, and he could've not known. If it bothered him that much, then he probably didn't know. Personally, I don't show my ID to anyone who asks. Also, shouldn't they have verified his age when he made the pre-order? Receipts aren't that hard to keep, and I'm guessing he had one if he didn't know that he had to show his ID.

You claim that the customer was a jackass? Fine, it doesn't matter anyway - the customer isn't the issue here. The manager is supposed to be a professional about when dealing with customers (especially if they're jerks), and definitely not insult and threaten him, which is jerk behavior by itself, and what caused many people to wait in line needlessly.

its more to make sure "john" is "john", and david didn't find or take his receipt and is claiming to be him, i've had to show my ID tons of times for random items i've purchased or pre-purchased, it is seriously not that hard to take 5 seconds to pull your ID out, that is what it is for, for identifying yourself.

the customer is the issue, they did start the whole scuffle because they did not pay attention in the slightest when pre-ordering the game or simply knowing very basicstore policies, and he continued to do so for 10 minutes when he could've been out of there in less than a minute if he would've just pulled out his ID to get his game.

you didn't like her sarcastic joke about his business card? fine, i won't argue sarcasm

I doubt that he didn't want to show his ID out of laziness. It's a privacy issue. Ever heard of identity theft?
If the manager had kept a professional attitude it wouldn't have taken 10 minutes.

Doom972:

gmaverick019:

Doom972:

He could've known about having to show ID, and he could've not known. If it bothered him that much, then he probably didn't know. Personally, I don't show my ID to anyone who asks. Also, shouldn't they have verified his age when he made the pre-order? Receipts aren't that hard to keep, and I'm guessing he had one if he didn't know that he had to show his ID.

You claim that the customer was a jackass? Fine, it doesn't matter anyway - the customer isn't the issue here. The manager is supposed to be a professional about when dealing with customers (especially if they're jerks), and definitely not insult and threaten him, which is jerk behavior by itself, and what caused many people to wait in line needlessly.

its more to make sure "john" is "john", and david didn't find or take his receipt and is claiming to be him, i've had to show my ID tons of times for random items i've purchased or pre-purchased, it is seriously not that hard to take 5 seconds to pull your ID out, that is what it is for, for identifying yourself.

the customer is the issue, they did start the whole scuffle because they did not pay attention in the slightest when pre-ordering the game or simply knowing very basicstore policies, and he continued to do so for 10 minutes when he could've been out of there in less than a minute if he would've just pulled out his ID to get his game.

you didn't like her sarcastic joke about his business card? fine, i won't argue sarcasm

I doubt that he didn't want to show his ID out of laziness. It's a privacy issue. Ever heard of identity theft?
If the manager had kept a professional attitude it wouldn't have taken 10 minutes.

Which could've been avoided, had he simply paid attention to store policy, which wasn't by any means a new thing. Obviously everyone else in the store was full ready to show their ID, if he had such a problem with it he shouldn't have pre-ordered the game there, period.

What "professional" attitude would've prevented him from acting like a little entitled child? please tell, because as far as the video goes, she didn't do anything until the end when she was getting frustrated for how long it was taking for him to simply show his ID and not be a twat about it.

gmaverick019:

Doom972:

gmaverick019:

its more to make sure "john" is "john", and david didn't find or take his receipt and is claiming to be him, i've had to show my ID tons of times for random items i've purchased or pre-purchased, it is seriously not that hard to take 5 seconds to pull your ID out, that is what it is for, for identifying yourself.

the customer is the issue, they did start the whole scuffle because they did not pay attention in the slightest when pre-ordering the game or simply knowing very basicstore policies, and he continued to do so for 10 minutes when he could've been out of there in less than a minute if he would've just pulled out his ID to get his game.

you didn't like her sarcastic joke about his business card? fine, i won't argue sarcasm

I doubt that he didn't want to show his ID out of laziness. It's a privacy issue. Ever heard of identity theft?
If the manager had kept a professional attitude it wouldn't have taken 10 minutes.

Which could've been avoided, had he simply paid attention to store policy, which wasn't by any means a new thing. Obviously everyone else in the store was full ready to show their ID, if he had such a problem with it he shouldn't have pre-ordered the game there, period.

What "professional" attitude would've prevented him from acting like a little entitled child? please tell, because as far as the video goes, she didn't do anything until the end when she was getting frustrated for how long it was taking for him to simply show his ID and not be a twat about it.

Again, I'm not arguing whether what the guy did was wrong. You think so? Fair enough, I don't care.
What I say is that the manager wasn't being professional and should be fired. Couldn't care less about the custmer.

How could she have made this quicker? For starters, she could've not aggravated him when he was leaving, which would've cut out the 2 minutes of video we have seen. That's 2 minutes of the line getting longer, and people getting more impatient. As for the remaining 8 minutes, I don't know, since I can't see them.

She should not be fired. She made a mistake, she acted unprofessional, it happens all the time when your buttons are pushed.

So... why didn't he just show his ID? I mean. It's not that hard. Maybe he shouldn't have been a shit customer.

However, that doesn't excuse the manager of her less-than-desirable decorum.

Doom972:

gmaverick019:

Doom972:

I doubt that he didn't want to show his ID out of laziness. It's a privacy issue. Ever heard of identity theft?
If the manager had kept a professional attitude it wouldn't have taken 10 minutes.

Which could've been avoided, had he simply paid attention to store policy, which wasn't by any means a new thing. Obviously everyone else in the store was full ready to show their ID, if he had such a problem with it he shouldn't have pre-ordered the game there, period.

What "professional" attitude would've prevented him from acting like a little entitled child? please tell, because as far as the video goes, she didn't do anything until the end when she was getting frustrated for how long it was taking for him to simply show his ID and not be a twat about it.

Again, I'm not arguing whether what the guy did was wrong. You think so? Fair enough, I don't care.
What I say is that the manager wasn't being professional and should be fired. Couldn't care less about the custmer.

How could she have made this quicker? For starters, she could've not aggravated him when he was leaving, which would've cut out the 2 minutes of video we have seen. That's 2 minutes of the line getting longer, and people getting more impatient. As for the remaining 8 minutes, I don't know, since I can't see them.

"couldn't care less about the customer"--that is in direct relation as to why the manager "wasn't being professional", so saying you don't care doesn't cut it, because it is part of the argument/scenario. I heartily feel sorry for anyone who has to work under you in the future if you think that is an offense great enough to fire someone over, I've seen plenty of people make bigger mistakes that didn't get fired, and they went on to be great employees for years to come.

I agree that her last quip when he was leaving wasn't needed, but that also shouldn't have held up the line, the other workers could've continued selling the games to the people in line, while before, when the dude was still in line, it couldn't be handled because he was still part of the line/purchasers waiting(although she could've told him to get his ID and wait to the side/get the back of the fuckin line, either of those probably would've sufficed). So those last 2 minutes were not part of the previous 8 minutes of him being an arrogant douche, but of them personally getting into it with each other.

gmaverick019:

Doom972:

gmaverick019:

Which could've been avoided, had he simply paid attention to store policy, which wasn't by any means a new thing. Obviously everyone else in the store was full ready to show their ID, if he had such a problem with it he shouldn't have pre-ordered the game there, period.

What "professional" attitude would've prevented him from acting like a little entitled child? please tell, because as far as the video goes, she didn't do anything until the end when she was getting frustrated for how long it was taking for him to simply show his ID and not be a twat about it.

Again, I'm not arguing whether what the guy did was wrong. You think so? Fair enough, I don't care.
What I say is that the manager wasn't being professional and should be fired. Couldn't care less about the custmer.

How could she have made this quicker? For starters, she could've not aggravated him when he was leaving, which would've cut out the 2 minutes of video we have seen. That's 2 minutes of the line getting longer, and people getting more impatient. As for the remaining 8 minutes, I don't know, since I can't see them.

"couldn't care less about the customer"--that is in direct relation as to why the manager "wasn't being professional", so saying you don't care doesn't cut it, because it is part of the argument/scenario. I heartily feel sorry for anyone who has to work under you in the future if you think that is an offense great enough to fire someone over, I've seen plenty of people make bigger mistakes that didn't get fired, and they went on to be great employees for years to come.

I agree that her last quip when he was leaving wasn't needed, but that also shouldn't have held up the line, the other workers could've continued selling the games to the people in line, while before, when the dude was still in line, it couldn't be handled because he was still part of the line/purchasers waiting(although she could've told him to get his ID and wait to the side/get the back of the fuckin line, either of those probably would've sufficed). So those last 2 minutes were not part of the previous 8 minutes of him being an arrogant douche, but of them personally getting into it with each other.

Why should I care? Is it my customer? Am I working there? No. I also don't know his reasons, or at all what happened other than what people on the forum claim.

All I know is that the manager was being unprofessional. Even you don't argue that the footage seen in this video shows unnecessary and unprofessional behavior by the manager.

On one side...

I take it as a compliment when asked for ID so i actually react rather positively to it and feel the customer was being a bit of a knob there.

But after seeing video... She kinda kept sniping at him as he was walking away which goaded his outburst.

Piling on social pressure and making a show out of this scene in front of others also was kinda of meh and only guaranteed the situation would become incendiary with little choice of both parties acting reasonable when they are "showing off" for a crowd.

Seriously not EVERY dispute has to be resolved like as if we were on the jerry springer show

What I saw there was a douchbag arguing with an asshat. Two people pitching a fit over nothing.

Well, as one white dude told me when I asked for his receipt, "How dare you violate my rights as an American. You should be looking for the real criminals, those black people and illegal immigrants."

Right...

Huh, I was just thinking she should have gotten the Gamestop employee equivalent of a medal. Apparently most of the people here disagree. I wonder how many of those have been on that side of the counter.

She remained outwardly calm in an extremely stressful situation and did her best to keep the conflict from negatively affecting everyone else's mood. It was Mr can't understand humor that kept escalating matters over nothing. If I'd been there, I would have been very hard pressed not to literally drag him out of the store.

ace_of_something:
What I saw there was a douchbag arguing with an asshat. Two people pitching a fit over nothing.

No.

It was a whiny man child holding up the midnight release line for approximately 10 minutes (the video in the link is an abridged version.) because he felt he was too good to follow Gamestop policies and show his I.D to not only verify that he is of age, but to also prove without a doubt that he is who he says he is and not some impersonator using some one else's receipt to get his copy of GTA V for free.
If he had an identification card on him, all he would have to do was show it to her, and be on his way. Takes all but 5 seconds.
If he did not have his ID, then 1) he broke the law because he drove without a drivers license, and 2) He is a complete fucking idiot.

Both were being complete idiots in the situation, but sadly the lady should get canned or at least demoted because let's face it that is in no way managerial material. Managers are supposed to be at peak of professionalism and if you're insanely flippant about how you treat customers especially complaints then you don't deserve to be a manager.
I get yelled at by customers day in and day out and I'm a lowly cog and even I know that when it comes to a customer filing a complaint that is the time where you immediately cut all the bullshit and treat the situation seriously.

Also I'm a bit curious how she got away with being behind a counter with no gamestop and no gamestop employee ID. I worked for EB pre gamestop buyout and if any employee was behind a counter with no ID and word got up the corporate ladder they'd get a written warning along with a verbal from a higher up and be on the fast track on their way out.

Dragonbums:

ace_of_something:
What I saw there was a douchbag arguing with an asshat. Two people pitching a fit over nothing.

If he did not have his ID, then 1) he broke the law because he drove without a drivers license,

Proof that he was driving?
Other wise don't attempt to paint him as a law breaker to further your argument.

Second, unless things have changed since I last worked in games retail, they don't give a rat's ass who is picking up the game impersonator or not; heck I've made money from selling my preorders. I've been on both sides most places only care if you have the receipt or the pre order stub. If this was a non M game most employees will just give you the game, but in this case the whole "oh my god we'll get in trouble if we sell an M game to a minor" thing springs up, but honestly this isn't alcohol or cigarettes and even then the guy clearly is over 18.

theApoc:

Ukomba:
It's sad that employee will probably be fired over his tantrum. Hope that game is worth messing up someones life. :P

I would hope GameStop is smart enough to chalk this one up to frustration, but regardless of his annoyance, she should not have said what she said. Asking him to leave, explaining they have policy, that is one thing. "How about I give everyone you annoyed your email address..." Yeah that is not something I would want, would you?

funny, people claim there should be real life consequences for being 'annoying' in real life, yet evidently we cant even deal with consequences of being annoying in real life.

if it was me, I wouldn't of said it, I just would of done it. What kind of jackass holds up a line for ten minutes because he is to god damn lazy to pull out his ID, and thinks a business card is a proper form of identification.

I'll do an experiment, next time I get pulled over, I'll just give the police officer a business card and point him to this video as to why business cards are a completely legitimate form of identification.

OT: I really do hope this guy's dox get's dropped, what an ass hat.

With all of the white knights crowding around, I could have sworn that video was set in the Middle Ages.

Heronblade:
Huh, I was just thinking she should have gotten the Gamestop employee equivalent of a medal. Apparently most of the people here disagree. I wonder how many of those have been on that side of the counter.

She remained outwardly calm in an extremely stressful situation and did her best to keep the conflict from negatively affecting everyone else's mood. It was Mr can't understand humor that kept escalating matters over nothing. If I'd been there, I would have been very hard pressed not to literally drag him out of the store.

I work as a pit supervisor at a casino. I get people like this guy on almost a nightly basis. Except I have the added luxury of dealing with them while they are drunk and oftentimes after they have lost a few thousand dollars. The two things I tell all my dealers and floor manager is to do their best to defuse the situation and barring that just don't make the situation worse and that's exactly what this woman did. She made it worse.

I know how bad people can be there isn't a night that goes by that I don't have at least one person I want the large men who work security to haul off to the men's room and proceed to hold their head inside a toilet bowl until the bubbles stop. Sadly, in the world of customer service that's not an option. Usually the best option is to just keep a professional attitude give them a free buffet to pacify them and move on with my night.

This isn't to say I don't think she should have stuck to policy. She absolutely should have demanded an ID if that's what the rules demand. She just should have kept a professional yet firm attitude and when he finally forked over an ID handed him his game and got on with helping the next customer without making any further comments.

If one of my dealers or floor managers dealt with a customer the same way this manager did they would find themselves either suspended or fired by night's end.

This is what happens when you have lots of angry, tired strangers interacting with one another. This is why, no matter how much I work in retail, I absolutely refuse to work anywhere where interacting with customers is required. My last job was as a butcher, and so when customers were being assholes I could just lie to them, blow them off and get off the sales floor, and now that I'm in overnight I don't have to put up with them at all.
I honestly couldn't do any job where I'm required to stand at a register and wait for these asshats to come at me

Rednog:

Dragonbums:

ace_of_something:
What I saw there was a douchbag arguing with an asshat. Two people pitching a fit over nothing.

If he did not have his ID, then 1) he broke the law because he drove without a drivers license,

Proof that he was driving?
Other wise don't attempt to paint him as a law breaker to further your argument.

Second, unless things have changed since I last worked in games retail, they don't give a rat's ass who is picking up the game impersonator or not; heck I've made money from selling my preorders. I've been on both sides most places only care if you have the receipt or the pre order stub. If this was a non M game most employees will just give you the game, but in this case the whole "oh my god we'll get in trouble if we sell an M game to a minor" thing springs up, but honestly this isn't alcohol or cigarettes and even then the guy clearly is over 18.

That's great that the Gamestop that lives near you at can't be assed to follow their own polices. Because the three times I pre ordered from Gamestop were all Pokemon games.
Obviously they were rated E and yet they still asked me to show an identification card to prove that without a doubt, I am the person that pre-ordered the game.
So the fact that he's making a fuss over it either means A) He didn't have it on him, and would have to go back to his house/car/whatever, to retrieve it, or B) He felt too entitled to follow the rules that everyone else at the store clearly knew they had to follow and made a huge stink.

As for pre order policy, I'm also willing to bet that they only put down around $5-10.00 on the game. Which meant that if the game was in heavy enough demand, and the person in question took their sweet old time to get there, if someone else who desperately wants the game pays full cash for it, then they can get that other person's pre-ordered game providing that they didn't already pay off a large sum of the game already. If the per order customer shows up to claim their no longer available pre-order then gets a return of the money they put down on the game in the first place. Or at least, that's how it's supposed to be.

Also, what idiot goes around with absolutely no identification card on him? So yeah, point still stands, the loser should've taken the two seconds to show the ID, and left.

Ugh, dumb situation all around and not really worth the time to watch, but the moment of fault was when she called out after him once the sale was made and then made the comment about his contact information to the group after he'd already expressed disdain over having to provide his ID (clearly someone who values his personal information as is his prerogative). Regardless of how many years you've been in retail, these are things you think of saying but do not say. I don't think she was intending to be rude. She was clearly bristled by his (dickish) behavior which spawned her calling out after him. But the moment he came back she began to ridicule him along with the crowd. But this was a nervous defense mechanism on her part as he was being hostile (albeit not physically).

Ultimately, this was all about trying to be in control of a situation that neither felt in control of. So yeah, a pissing contest.

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