GameStop Responds to "GTA V Midnight Release Video" Controversy

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Blunderboy:

Andy Chalk:
"We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."

No. Fuck that. The guy was being a dick to YOUR employee Gamestop. Don't apologise to him.

Gah. In all my years of retail work I never felt support by management, who were too eager to lick customers bums, even when they were twats.

Whether the customer was being a complete dick or not, the manager cannot threaten to reveal his personal information to the public. Also depending on where this took place GameStop and the manager could be facing fines or worse form the government for violating state privacy laws. This manager just possibly exposed GameStop to a lawsuit that could cost them millions so yeah, I imagine she'll be disciplined if not fired.

I think she should be fired and then all the gamestops simultaneously burst into flames and are dragged back into the abyss by an eldar god's wretched tentacles; blue shirt has to continue to live as blue shirt.

Punishments befitting the crimes.

*gavel sound*

Case closed!

icythepenguin:

Blunderboy:

Andy Chalk:
"We would like to extend an apology to the affected customer as well as any other customer that was offended by this event."

No. Fuck that. The guy was being a dick to YOUR employee Gamestop. Don't apologise to him.

Gah. In all my years of retail work I never felt support by management, who were too eager to lick customers bums, even when they were twats.

Whether the customer was being a complete dick or not, the manager cannot threaten to reveal his personal information to the public. Also depending on where this took place GameStop and the manager could be facing fines or worse form the government for violating state privacy laws. This manager just possibly exposed GameStop to a lawsuit that could cost them millions so yeah, I imagine she'll be disciplined if not fired.

If threats alone where enough for legal trouble then everyone on [insert online game/service] who threats to kill someone or cause harm should be find and face legal action. I wonder if the whole 4chan thing about releasing her information is true, and if it was who ever did it should face a harsher punishment then because they did release private information.

Nothing on this recording was worth, both sides were wrong and should have just chilled out.

P.S. I see people do more illegal things than this every single day.

Correct me if I'm wrong, but, isn't a business card meant to be public domain?

EDIT: the salt in the wound part could have waited for this clown to leave, but, dude... pull up your big boy pants and show your freaking ID.

BoredRolePlayer:

icythepenguin:

Blunderboy:

No. Fuck that. The guy was being a dick to YOUR employee Gamestop. Don't apologise to him.

Gah. In all my years of retail work I never felt support by management, who were too eager to lick customers bums, even when they were twats.

Whether the customer was being a complete dick or not, the manager cannot threaten to reveal his personal information to the public. Also depending on where this took place GameStop and the manager could be facing fines or worse form the government for violating state privacy laws. This manager just possibly exposed GameStop to a lawsuit that could cost them millions so yeah, I imagine she'll be disciplined if not fired.

If threats alone where enough for legal trouble then everyone on [insert online game/service] who threats to kill someone or cause harm should be find and face legal action. I wonder if the whole 4chan thing about releasing her information is true, and if it was who ever did it should face a harsher punishment then because they did release private information.

Well anyone making a death threat can face legal trouble as it is illegal to make a death threat. The problem is finding these people and law enforcement will only go after the ones they think are of concern. Some twelve year old threatening to kill you because you beat him at COD is not high up on their list of priorities.

Violations of privacy laws tend to be dealt with in civil court, not criminal unless it is classified information, and are more like to get a person and/or corporation in trouble. As for 4chan, they should face a harsher punishment for actually releasing information, if they did indeed do so, but once again it comes down to finding them and do you really think GameStop is going to waste their money trying? Or that the manager would?

From my time at the company I can tell you that they probably already fired the manager. For this no, but they'll go to your store and watch the DVR for hours to find something they can fire you for. Oh you didn't lock these drawers up 3 nights your fired for lp violations and you can sue for unemployment. That's how this company works ;p

On that note the manager should have just let it be let him walk out and be done with it or call the cops if need be and have him removed, if she wasn't going to give him the game.

No ID no Game, if you have the receipt you can get your money back but it's basically an R rated movie and cigarettes, you don't have ID you can't be sold it. It's not up for discussion and if you sell an M rated game to a minor in any country any store you will be fired, Your job is more important then whatever pissed off customer.

Um...the video didn't exactly show how much of a big deal he made showing his ID. Anyone have some sort of extended cut?

Yopaz:
Honestly I don't think GameStop should ever bother with investigating this. Yes, it wasn't very professional of her, but it's hardly like it's such a big deal. He was clearly overreacting a little. However I guess given the circumstances it's understandable. People working on these midnight launches are stressed, some of those who go there to buy games are stressed, some are in a bad mood because of the time and the crowd. Really, there's a reason I prefer digital distribution.

A PERSON THREATENING TO RELEASE YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT IS HIGHLY ILLEGAL

thenoblitt:

Yopaz:
Honestly I don't think GameStop should ever bother with investigating this. Yes, it wasn't very professional of her, but it's hardly like it's such a big deal. He was clearly overreacting a little. However I guess given the circumstances it's understandable. People working on these midnight launches are stressed, some of those who go there to buy games are stressed, some are in a bad mood because of the time and the crowd. Really, there's a reason I prefer digital distribution.

A PERSON THREATENING TO RELEASE YOUR PERSONAL INFORMATION WITHOUT YOUR CONSENT IS HIGHLY ILLEGAL

Yes, it is. Joking isn't against the law where I am from however.

If you had bothered reading past the first sentence of my post you'd see my explanation. I think this is simply a result of a stressful situation on both ends. She should not have made that comment and that's very unprofessional of her. He shouldn't be so opposed to show his ID and he overreacted to what you could hear from her tone was intended as a joke.

I'm not taking her side in this. I simply know that the result of an investigation is that a stressful midnight shift resulted in unprofessional and rude behaviour from an employee.

WittyInfidel:
In my personal opinion, he was a very rude customer. However, when she offered (joking or not) to give away his info that the store is supposed to hold in confidence to any random customer(s), she crossed a line. According to the US Information Privacy laws: "Information collected about an individual cannot be disclosed to other organizations or individuals unless authorized by law or by consent of the individual." This includes mailing addresses, phone numbers, and email addresses.

In short, she broke the law, whether in jest or seriousness. I have no pity.

Disagree. If she had actually disclosed his email address then she would be guilty of a crime, but she merely joked about revealing it.

What he is doing right there is harassment, If I was in that store I would have been telling him to shut up and get out. Its a midnight release and he already has his game. + Only idiots forget their IDs when buying games for themselves. Lul you have to DRIVE to gamestop idiot. You didn't bring your drivers license?

People amaze me, especially the lengths nerds will go to to take the wrong or blame off of them and try to put it on others.

EDIT: The worker was in fault however, I just hate people who get uppidy about nothing. If I was in his shoes I would have quietly left the store after she threatened to release my email publicly and then report it so she would lose her job.

THAT'S how you have a pissing contest.

spwatkins:

WittyInfidel:
In my personal opinion, he was a very rude customer. However, when she offered (joking or not) to give away his info that the store is supposed to hold in confidence to any random customer(s), she crossed a line. According to the US Information Privacy laws: "Information collected about an individual cannot be disclosed to other organizations or individuals unless authorized by law or by consent of the individual." This includes mailing addresses, phone numbers, and email addresses.

In short, she broke the law, whether in jest or seriousness. I have no pity.

Disagree. If she had actually disclosed his email address then she would be guilty of a crime, but she merely joked about revealing it.

Joking about killing someone is pretty damn serious too. I told someone I was going to kill them jokingly in the 4th grade and kicked out of my school. IN 4TH GRADE AS A KID. That can be considered a threat and it IS against the law.

EDIT: Unless you have a source to counter that it is not illegal to say that you are going to do something illegal (Remember the LoL incident? He got jail time) then don't try to argue with me.

It's true the woman wasn't the most professional, but that can be hard when a customer like that is busting your chops.

And this is a textbook reason of just why I do the overwhelming majority of my shopping online or through the post.

Knowing the internet though I would not be at all surprised if the gestalt internet mob-mind finds out who this poor schmuck is and proves him absolutely right for not wishing to give his personal information out to total strangers by targeting him with identity fraud of some variety.

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