Warner Bros. Interactive Apologizes For Arkham Origins Bugs

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Warner Bros. Interactive Apologizes For Arkham Origins Bugs

Warner Bros. wants you to know they're aware of the problem and working to fix it.

In case you haven't heard, there have been some serious technical issues with Batman: Arkham Origins. How serious? Polygon dropped their review score from 7 to 4 over them. The bugs range from character upgrades that won't unlock to glitches that force players to reset or make save data inaccessible.

In response to a massive outcry from upset players, publisher Warner Bros. Interactive Entertainment and developer WB Games released an apology yesterday on game's blog:

"We know that some of you have experienced frustration when posting on these forums, thinking your posts get lost or ignored and that no one from the team reads them. We can promise you that your posts are being read. We hear your frustration, we understand it, and we are here to find solutions to your issues by gathering the info you provide us, and relaying it to the dev team.

...We sincerely apologize for any inconvenience caused and thank you all for your patience as we work to resolve the issues."

Based on what they've done so far, the publisher claims they will release a patch next week that fixes solves the game's most pressing issues. The post also lists the things the team is working to fix right away, including universal and platform-specific problems:

1) A bug that Batman can get stuck in "an endless loop" falling through the game world, killing play sessions.

2) A problem where players looking to return to their single-player saves may find that the option to continue has disappeared, essentially destroying their save and forcing them to start over.

3) An inconvenient "progression blocker" that prevents players from using the vent to get into Burnley Tower.

4) Data corruption that is causing frequent crashes and deleting save data on the Xbox 360 version of the game. Interestingly, it seems that taking the Xbox offline may apparently reduce the frequency of the crashes.

Meanwhile, at least one hiccup - a PC-only glitch preventing the "FreeFlow Focus" mode from unlocking - has already been fixed with a recent update.

WBiE says that they plan on having patches ready to fix these issues some time next week. Players must have their PC or console connected to the internet to receive the patch.

Source: WB Games

Permalink

Huh. I think they've also already fixed #3 at least. I ran into that bug over the weekend and it worked fine last night.

Yeah so, how about that UK release for the PC huh guys, I'm really enjoying mine. Along with the Wii-U version, I'm sure those that bought it for their respective Nintendo consoles are enjoying it too.

Oops, forgot you delayed it by 3 weeks without giving any reason. Thanks for that.

EDIT: I'm talking physical release here guys/gals/sentient beings.

Well my money is on Warner Bros. Games Montréal being shut down soon. There is no way WB is going to use that studio again after this.

No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Oh my, are they sure it wasn't Obsidian who made this game? Lol... sounds like what happens when you let Obsidian play with your engines...

Haven't been on Miiverse in a while but how bad are the bugs and whatnot on the U version? It seems like most of what I've read focuses on the PS3, 360 and, PC versions. Either way, looks like bad news for WBG-Montreal and, the people who bought the game on day one...this explains all of the really low scores.

Sounds like the game needed some serious play testing and should have been delayed a good 3 months at least.

I'm tempted to wait for reviews and forum posts to buy any game. As a consumer base, gamers let developers get away with a lot. Like, a shocking amount.

    Cut content
    Day one patches
    Game breaking bugs being acceptable norms
    More and more invasive DRM

That I can foresee the reply a mile away -- "It's inevitable. It's just part of the industry. Bugs are going to happen" -- depressed me. While games were never bug free and much simpler in days gone by, our capabilities are much higher now and every game released having at least some issues that need to be patched is just not okay. I'm kind of sick of publishers and developers pumping games out on a yearly cycle, giving them no effort and just shitting out patches to fix mistakes, because they know we'll just suck it up and keep buying.

Games it's okay to update: MMOs, multiplayer games.

/rant

MrBrightside919:
No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Boohoo? 10 hours isn't that much time. I put a good 60 hours into the game so far and I still am only 54% through the game.

OT:
For their very first game, I don't see this as a bad thing. At least they are trying to fix it.

AndrewC:
Yeah so, how about that UK release for the PC huh guys, I'm really enjoying mine. Along with the Wii-U version, I'm sure those that bought it for their respective Nintendo consoles are enjoying it too.

Oops, forgot you delayed it by 3 weeks without giving any reason. Thanks for that.

I've been playing it in the UK on PC solid since launch day. You can get it now, if you want - http://store.steampowered.com/app/209000/

Kolyarut:

AndrewC:
Yeah so, how about that UK release for the PC huh guys, I'm really enjoying mine. Along with the Wii-U version, I'm sure those that bought it for their respective Nintendo consoles are enjoying it too.

Oops, forgot you delayed it by 3 weeks without giving any reason. Thanks for that.

I've been playing it in the UK on PC solid since launch day. You can get it now, if you want - http://store.steampowered.com/app/209000/

Yeah I'm talking physical release (personal preference etc :p)

AndrewC:
Yeah so, how about that UK release for the PC huh guys, I'm really enjoying mine. Along with the Wii-U version, I'm sure those that bought it for their respective Nintendo consoles are enjoying it too.

Oops, forgot you delayed it by 3 weeks without giving any reason. Thanks for that.

Im sure it released on Steam worldwide.

And im sure because i was playing Arkham Origins on launch.

Edit:

AndrewC:
Yeah I'm talking physical release (personal preference etc :p)

Im actually surprised that any UK retailer bothers to stock PC games anymore.

Ponyholder:

MrBrightside919:
No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Boohoo? 10 hours isn't that much time. I put a good 60 hours into the game so far and I still am only 54% through the game.

OT:
For their very first game, I don't see this as a bad thing. At least they are trying to fix it.

Don't act like you'd not be grumpy if 10 hours of your gameplay was deleted.

gigastar:

AndrewC:
Yeah so, how about that UK release for the PC huh guys, I'm really enjoying mine. Along with the Wii-U version, I'm sure those that bought it for their respective Nintendo consoles are enjoying it too.

Oops, forgot you delayed it by 3 weeks without giving any reason. Thanks for that.

Im sure it released on Steam worldwide.

And im sure because i was playing Arkham Origins on launch.

Edit:

AndrewC:
Yeah I'm talking physical release (personal preference etc :p)

I'm actually surprised that any UK retailer bothers to stock PC games anymore.

In terms of retail, there's only a few places that stock physical PC, but their prices are nonsense so it usually leaves us buying from places like Amazon.

In this case, I had pre-ordered Batman in June and it cost me £25. Retail stores and Steam are charging £40. Whilst I prefer the actual physical copy because I'm that type of gamer, the drastic price difference does factor into it on most occasions.

Maiev Shadowsong:
While games were never bug free and much simpler in days gone by, our capabilities are much higher now and every game released having at least some issues that need to be patched is just not okay.

...which means that games are immeasurably more complex, and have more moving parts to fail.

Arkham Origins does have some particularly bad doozies, including some severe ones which seem to be pretty universally replicable, and that's not really cool. But overall, realistically speaking it's not always going to be viable to release something perfect and to schedule. Not everyone has the resources of Blizzard or Valve to keep a game in development indefinitely, and honestly I'd rather play a Warcraft 4 now with a couple of bugs than wait an extra two years while they develop it further.

There's always the option of waiting a month or two after a game is released. That's the time you might have waited for them to put the final polish on it anyway, and by that time it should be reasonably finished and might even be cheaper.

Kolyarut:

Maiev Shadowsong:
While games were never bug free and much simpler in days gone by, our capabilities are much higher now and every game released having at least some issues that need to be patched is just not okay.

...which means that games are immeasurably more complex, and have more moving parts to fail.

Arkham Origins does have some particularly bad doozies, including some severe ones which seem to be pretty universally replicable, and that's not really cool. But overall, realistically speaking it's not always going to be viable to release something perfect and to schedule. Not everyone has the resources of Blizzard or Valve to keep a game in development indefinitely, and honestly I'd rather play a Warcraft 4 now with a couple of bugs than wait an extra two years while they develop it further.

There's always the option of waiting a month or two after a game is released. That's the time you might have waited for them to put the final polish on it anyway, and by that time it should be reasonably finished and might even be cheaper.

It's not an issue of resources though. The indie games I have on Steam all have no or far fewer bugs than those coming out of the big names. I'm no hipster and I don't care how big you are or how "indie" you are - a good game is a good game. But something is up. If these little guys with very little backing can make smooth, bug free experiences, anyone can. I'll take less bugs over more bloom, more pixels and more PhysX.

Some to think of it, I can't think of any indie game I've had a bug in that's anything more than a graphical glitch or broken AI. I don't doubt that plenty of people have seen bad bugs in these games, but can anyone argue they aren't smoother than the big names?

The Burnley Tower bug has been fixed for over a day, however after getting back into the game when I could progress again I ran into a completely game breaking bug during the last boss of the game which even if patched may force me to replay the entire game since theres no way to load a previous save point. Basicly when I start up the game again Im stuck during the first phase of the boss fight but the boss has progressed to the second stage without me. So I get to enjoy two cutscenes back to back and then can do nothing but stare at the floor and wish there was a hole in it so I could get on with the fight.

AndrewC:
In terms of retail, there's only a few places that stock physical PC, but their prices are nonsense so it usually leaves us buying from places like Amazon.

In this case, I had pre-ordered Batman in June and it cost me £25. Retail stores and Steam are charging £40. Whilst I prefer the actual physical copy because I'm that type of gamer, the drastic price difference does factor into it on most occasions.

I always thought Amazon dispensed Steam codes. Then again ive never bought a PC game from Amazon.

Also if you were pre-ordering, then Steam charged £30, not £40.

Obviously thats more than what you paid, but as it turned out i got access to the game when it launched in the US, and not 3 weeks late.

So far I've had two black-screen crashes and four freezes, one of which corrupted 10 hours of save data. (I am now for the first ever time, in all of my 360s, backing up save files on a memory stick.)

However despite all this I still love the game. Especially what they've done with the Joker. If any other game had crapped out on me like this, so often, I'd be done. So credit where credit's due to WB:M, they've done this fanboy proud. But yeah, a patch to stop the constant freezing/data corruption would be nice. :P

I don't know why people are so surprised, Arkham City was released with some major bugs as well, including the one Origins has that wipes your saves. I got over 50% through Arkham City before it got me.

If you are buying a game at launch you should pretty much expect this now. Developers know people will buy it on launch anyway, so care more about release than they do fixing it first.

Maiev Shadowsong:
It's not an issue of resources though. The indie games I have on Steam all have no or far fewer bugs than those coming out of the big names. I'm no hipster and I don't care how big you are or how "indie" you are - a good game is a good game. But something is up. If these little guys with very little backing can make smooth, bug free experiences, anyone can. I'll take less bugs over more bloom, more pixels and more PhysX.

Some to think of it, I can't think of any indie game I've had a bug in that's anything more than a graphical glitch or broken AI. I don't doubt that plenty of people have seen bad bugs in these games, but can anyone argue they aren't smoother than the big names?

Well, for starters, indie games aren't working to the same kind of schedule that mainstream games are working to, they don't have the publishers on their backs - and there are some decent reasons for that, beyond the standard greedy-publishers-want-cash-now. Release dates are planned with considerations as to what else is coming out in that timeframe, when do we need to get the advertising up, when do we need to get review copies done, when do we send it out to print the DVDs, etc.

Indie games, on the other hand, are typically working digital only, and can release when they're done (as long as the money doesn't run out).

And there really is a world of difference in complexity between something like FTL, Minecraft, or Super Meat Boy in the indie camp, and Dead Space, Skyrim or Street Fighter in the published camp. Trying to assemble a working 3d engine out of 1s and 0s is so far into technology-indistinguishable-from-magic that I wonder why they call them developers and not straight-up wizards.

[EDIT: I just realised I was trying to draw vaguely-vaguely similar AAA comparisons for each, and was on pretty ropey ground comparing FTL to Dead Space for survival in space, but I think my brain died when I decided to compare Meat Boy to Street Fighter, wtf?]

Get a QA team you mooks! Just because you can patch games does not mean you sell them broken and have your costumers bug test it for you!

I will just have to stop buying games day one from now on. This is getting retarded.

Maiev Shadowsong:

Ponyholder:

MrBrightside919:
No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Boohoo? 10 hours isn't that much time. I put a good 60 hours into the game so far and I still am only 54% through the game.

OT:
For their very first game, I don't see this as a bad thing. At least they are trying to fix it.

Don't act like you'd not be grumpy if 10 hours of your gameplay was deleted.

Not really. Especially not enough to complain on the forums about a measly 10 hours. I remember back in the day where a glitched save would ruin a good 50 to 90 hours worth of game time on games like Disgaea or losing a character in Diablo II.

10 hours isn't that bad.

They fixed the unclimbable vent in the SE riddler tower. Biggest bug of them all as far as I'm aware as it prevented you from accessing that areas fast travel point. Kind of shocking it was bugged at all. The entire game has this feeling of trying to be Rocksteady and basically failing at the most important thing: polish polish polish. Even the basic combat feels jankier and less fun.

Looks like I'll just have to hold off on this game until next week then, maybe even longer. Unless I decide to try the multiplayer instead.

As for my problem: I decided to restart from a checkpoint and that checkpoint spawned me inside a locked room. The only way out of the room is if I defeat all the enemies... outside of the room. Bleh.

EDIT: Looking around some forums, it seems to be a pretty common problem. A lot of bugs I can understand, but that they didn't test out every checkpoint boggles my mind.

LazyAza:
They fixed the unclimbable vent in the SE riddler tower. Biggest bug of them all as far as I'm aware as it prevented you from accessing that areas fast travel point. Kind of shocking it was bugged at all. The entire game has this feeling of trying to be Rocksteady and basically failing at the most important thing: polish polish polish. Even the basic combat feels jankier and less fun.

On the other hand it runs 3 times faster on the PC than previous titles. I found that extremely odd. I can even run PhysX on normal even though I have an AMD card, and the game still maintains a steady framerate over 60fps at all times.

Maiev Shadowsong:

Some to think of it, I can't think of any indie game I've had a bug in that's anything more than a graphical glitch or broken AI. I don't doubt that plenty of people have seen bad bugs in these games, but can anyone argue they aren't smoother than the big names?

This is really a matter of your perspective. The last few triple As I've played have been incredibly solid - Last of Us, FFXIII-2, Mass Effect 3 (it had that one importing bug, but it fixed itself when I restarted the console). In fact, I really can't remember the last time I played a particularly buggy game since Fallout NV (I've played Skyrim, only encountered minor graphical glitches).

I'm sure indie games have their fair share too... Garry's Incident: Day One, Stardrive (<---- honestly one of the buggiest games I ever remembered playing) and that recent-ish Medieval RTS game whose name escapes me now. To be honest, I'd say it's fairly balanced. It's just that triple As would get a lot more exposure, warts and all, whereas indies slip under the radar.

EDIT:

Ponyholder:

MrBrightside919:
No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Boohoo? 10 hours isn't that much time.

Yes, it is. Especially for a game that's only been out for a week.

amaranth_dru:
Oh my, are they sure it wasn't Obsidian who made this game? Lol... sounds like what happens when you let Obsidian play with your engines...

Which game was that? If it was Fallout New Vegas, that was Bethesda's engine, which already had a history of bugs on the PS3 including a game breaking save size bug, which BTW is still an issue even with Skyrim.

So I'm not sure which Obsidian game you're talking about.

Quiotu:

amaranth_dru:
Oh my, are they sure it wasn't Obsidian who made this game? Lol... sounds like what happens when you let Obsidian play with your engines...

Which game was that? If it was Fallout New Vegas, that was Bethesda's engine, which already had a history of bugs on the PS3 including a game breaking save size bug, which BTW is still an issue even with Skyrim.

So I'm not sure which Obsidian game you're talking about.

New Vegas had a lot more bugs out of the box than Fallout 3 did (my personal experience, buying both at launch) as also KOTOR 2 was both buggy and rushed (missing story pieces, odd dialogue that wasn't cut with other cut pieces, save bugs). Alpha Protocol also while being a great game, was buggy as fuck. AP was developed in the Unreal 3 engine.
Basically every game I've played of Obsidian, while being good games were bug-ridden and sometimes unplayable until patches were released (or not at all).
I've heard from friends that Arkham Origins reminded them of Obsidian developed games, that it was fun and pretty good but buggy.

Removed. Self moderation.

ticklefist:
Removed. Self moderation.

-_- Doesn't change the fact that what you said was incredibly childish and rude, kid.

Ponyholder:

MrBrightside919:
No amount of apologizing will get me my 10 hours of gameplay back after my save corrupted...

Boohoo? 10 hours isn't that much time. I put a good 60 hours into the game so far and I still am only 54% through the game.

You're really alright with the possibility of losing any time in your game when the standard should be... I dunno... not losing any data that you didn't save?

Also just because you have a lot of time to be fine losing it doesn't mean that other people aren't busy or something. 10 hours can add up to a lot of time for the majority of people.

I've so far had Batman glitch through a building and fall into water below the game world, and had lots of problems with the Dark Knight Challenges you can do during the game to unlock extra upgrades. Essentially, I have to do them multiple times for the game to actually recognise that I've done them.
And in fact, the Worst Nightmare 3 challenge, to unlock the Sonic Batarang, I still haven't done. Technically, I have, many times, it's just that the game won't recognise that I have no matter what I do. So that's fun.
y so glitchy

Ponyholder:

ticklefist:
Removed. Self moderation.

-_- Doesn't change the fact that what you said was incredibly childish and rude, kid.

I guess you're fighting fire with fire? Let's not do this.

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