Sony Investigating "Isolated" Reported PS4 Problems

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Sony Investigating "Isolated" Reported PS4 Problems

PlayStation 4 console

Some Reddit users and journalists have received defective PS4 units, but Sony assures these are isolated incidents.

Having a console before it launches is pretty great - unless it doesn't work. After reports of PS4 issues, President of Sony Worldwide Studios Shuhei Yoshida responded on Twitter, "Be assured we are investigating reported PS4 issues. The number is very small compared to shipped, we believe they are isolated incidents." Yoshida later confirmed the issues are small compared to the number of shipped pre-launch units.

Reddit user arogon won a PS4 through Taco Bell's Play The Future First promotion. Arogon wrote on Reddit that his PS4 unit pulsed blue when turned on, and the TV could not pick up a signal from the PS4. "I tried 3 TVs with 4 HDMI cables and 6 outlets," he wrote, indicating that there had to be something wrong with the console itself. After speaking with multiple people from Sony about the problem, Arogon said Sony has sent an overnight box for him to ship the PS4 back to Sony's tech support. Other winners of Taco Bell's promotion have also had problems with faulty PS4 units.

IGN reports having the same problem, but the problem did not begin until updating the PS4 to the necessary 1.50 system update. IGN used different HDMI cables, inputs, a different TV, inserting a disc, connecting to the internet, and resetting the console. None of this fixed the problem, and a Sony PlayStation representative visited and replaced IGN's broken PS4.

Kotaku also had problems with a pre-release PS4. The first retail unit provided to Kotaku had a faulty HDMI jack that they could not fully plug an HDMI cable into, making the PS4 unable to send a signal to the TV. After trying different cables and monitors with no success, it was apparent the problem was with the PS4. Kotaku reports the other four units they have tested work fine.

Users with pre-launch PS4 units who have had problems with the system should contact Sony support at 1-800-345-SONY.

Source: Twitter, Eurogamer

Permalink

So no RRoD yet? Sweet.

Congratulations! You win a defective unit! Please sign over your soul at the bottom of the EULA.

Great... If those where faulty in "isolated incidents" out of the comparatively small number of shipped devices just imagine how many people will be receiving faulty consoles when millions of these are shipped over the next few weeks. It bodes ill for the build quality of every console during the same production run, maybe even every console between first production and Sony becoming aware of this.

I have until 27th to cancel mine and can send it back with 14 days for no reason other than I want to, I will be keeping my eye on the US launch between now and then.

luvd1:
So no RRoD yet? Sweet.

No YLoD either...

Both Microsoft and Sony made sure the consoles actually worked when you first had them though, Sony couldn't seem to manage that this time.

luvd1:
So no RRoD yet? Sweet.

Give them time.

Of course they'll say these are isolated incidents. That's the SOP for poor quality control. I wonder if BPoD(blue pulse of death) will be the new RRoD.

J Tyran:
Great... If those where faulty in "isolated incidents" out of the comparatively small number of shipped devices just imagine how many people will be receiving faulty consoles when millions of these are shipped over the next few weeks. It bodes ill for the build quality of every console during the same production run, maybe even every console between first production and Sony becoming aware of this.

I have until 27th to cancel mine and can send it back with 14 days for no reason other than I want to, I will be keeping my eye on the US launch between now and then.

Exactly what i thought. If the small number that have been given out early are having problems what about when its released. Ok, you cant guarantee every single console will work, thats impossible - but if the percentage of pre release failing is worrying.

So I was saying that having to do an OS update before the system even officially launched sounded like somebody screwed up and my oh my oh my, this update is bricking systems.

Pardon me as I smirk smugly.

Spaceman Spiff:
Of course they'll say these are isolated incidents. That's the SOP for poor quality control. I wonder if BPoD(blue pulse of death) will be the new RRoD.

I was thinking of calling it the WoD (wink of death). It makes it sound almost flirty.

They all say this. It's the standard response but mostly true. All new hardware go through this stuff. The first batch of any launch of any hardware has ever gone cleanly. Me bothered? Nah. I'm too long in the tooth, I'd had been surprised if there wasn't any buggy systems.

SonOfVoorhees:

J Tyran:
Great... If those where faulty in "isolated incidents" out of the comparatively small number of shipped devices just imagine how many people will be receiving faulty consoles when millions of these are shipped over the next few weeks. It bodes ill for the build quality of every console during the same production run, maybe even every console between first production and Sony becoming aware of this.

I have until 27th to cancel mine and can send it back with 14 days for no reason other than I want to, I will be keeping my eye on the US launch between now and then.

Exactly what i thought. If the small number that have been given out early are having problems what about when its released. Ok, you cant guarantee every single console will work, thats impossible - but if the percentage of pre release failing is worrying.

Yeah exactly these are a very small sample of a few thousand consoles, such a huge failure rate in a small sample is a very worrying sign. The US might be in trouble because Sony have no real way of getting every console from bad batches back for recall or check without disappointing a lot of customers at launch, they will just have to let them go to the public and let the customers who get the bad ones suck it up and get a replacement. In the EU they have some time to try and weed a few of them out.

Possibly this is what comes of having bits of your machine assembled by near slave labor interns who sometimes choose suicide as an alternative to doing their suck job.

Well it's not a RRoD yet.
The problem doesn't seem to brick the system but scramble the output signal from what I read from the news.
It also seem to be a software not hardware problem, so even a simple rollback should solve it.

luvd1:
So no RRoD yet? Sweet.

Spaceman Spiff:
Of course they'll say these are isolated incidents. That's the SOP for poor quality control. I wonder if BPoD(blue pulse of death) will be the new RRoD.

Agreed, the 'Pulsing Blue Light' kind of sounds like that to me.

Alpha Maeko:
Congratulations! You win a defective unit! Please sign over your soul at the bottom of the EULA.

Eh, at least they're quickly replacing everything. It doesn't really sound like satanic levels of mischief to me.

I was planning on picking one up tonight or tomorrow. If they truly are 'isolated' cases then it's NBD, but if any of those guys report another failure in the next 24 hours it could stop a lot of potential sales until the next model is released.

roseofbattle:
Other winners

I think you may have linked to a troll thread. Nearly 7000 posts ridiculing the OP, and the threads title is "like a one man human centipede".

So out of the 4400~ PS4s in the wild right now, only between 10-20 of them are faulty and mostly for different reasons. Seems like a pretty low failure rate that is being blown out of proportion...

This is worrying but I'm going to bet that it's a software bug with the system updates.... Not to mention I'm reassured that Sony seem to be giving good tech support to the affected...

And this kids is why you don't preorder brand new hardware. Bugs for everyone!

FightingFurball:
Well it's not a RRoD yet.
The problem doesn't seem to brick the system but scramble the output signal from what I read from the news.
It also seem to be a software not hardware problem, so even a simple rollback should solve it.

If you can't see or hear what you're doing, that equates to a bricked system, as it's now impossible to do anything.

Further, if you can't see or hear anything, how can you do 'a simple rollback'?

Sounds like Sony will be losing more than just $60 per machine.

http://www.escapistmagazine.com/news/view/128007-PlayStation-4-Selling-at-60-Loss-for-Sony

Hmm, I remember my old 360 had a similar HDMI problem, I solved it by jamming 3 lego bricks under the cable plug in the machine.

Though this seems to mainly be affecting "pre launch" systems.......could be a software problem or just being on the receiving end of a bad luck machine. Who knows, but at least Sony seems to be listening to those affected.

TiberiusEsuriens:

luvd1:
So no RRoD yet? Sweet.

Spaceman Spiff:
Of course they'll say these are isolated incidents. That's the SOP for poor quality control. I wonder if BPoD(blue pulse of death) will be the new RRoD.

Agreed, the 'Pulsing Blue Light' kind of sounds like that to me.

Alpha Maeko:
Congratulations! You win a defective unit! Please sign over your soul at the bottom of the EULA.

Eh, at least they're quickly replacing everything. It doesn't really sound like satanic levels of mischief to me.

I was planning on picking one up tonight or tomorrow. If they truly are 'isolated' cases then it's NBD, but if any of those guys report another failure in the next 24 hours it could stop a lot of potential sales until the next model is released.

I'm not sure if I'll get either of the consoles, this generation.

But if I do, it's more likely that I'll be giving my money to Merkerserft, again. I can't help it that most of the games I care about usually get better experiences on the Xbox. (The PS3 version either didn't exist or came out way later, or had lots of bugs 'n glitches in comparison.)

Advice I've gotten from nearly 30 years of gaming...

Never buy a launch system. That's when they're the most expensive, most defective, the smallest game library, the least amount of features...

... But I know some people need to scratch their Killzone itch, so I understand.

Trishbot:
Advice I've gotten from nearly 30 years of gaming...

Never buy a launch system. That's when they're the most expensive, most defective, the smallest game library, the least amount of features...

... But I know some people need to scratch their Killzone itch, so I understand.

Shit, I said that, but God forbid anyone listen...

This is one of the reasons being an early adopter is a mistake. The games won't go anywhere. The PS4 won't go anywhere. Just wait a while. It's better than having to go through all the inevitable launch hassle.

In a recent Sony press release the official reported failure rate of the PS4 is 0.4%

However because this is a new console launch in a heated console war I will respond in the appropriate manner.

Sony is finished, it's over, Xbone confirmed as best console.

Adam Jensen:
This is one of the reasons being an early adopter is a mistake. The games won't go anywhere. The PS4 won't go anywhere. Just wait a while. It's better than having to go through all the inevitable launch hassle.

If there weren't people willing to buy the systems on day one, no one would be making them...

By all means, keep preaching "wait and see" if you like this hobby. /sarcasm

Trishbot:
Advice I've gotten from nearly 30 years of gaming...

Never buy a launch system. That's when they're the most expensive, most defective, the smallest game library, the least amount of features...

... But I know some people need to scratch their Killzone itch, so I understand.

Most of the time anyway, PS3 launch system had more capabilities than newer versions. I also heard that there were more defective models in future iterations when cheaper parts were used to lower costs though I can't confirm it.

Black sheep, I know, but it can happen where early adopters get a better product.

I highly doubt this will be an "isolated" incident. We are talking about people getting the console early reporting problems. Imagine how big this problem will get when it turns out that it's a lot of people with this issue.

Church185:

Adam Jensen:
This is one of the reasons being an early adopter is a mistake. The games won't go anywhere. The PS4 won't go anywhere. Just wait a while. It's better than having to go through all the inevitable launch hassle.

If there weren't people willing to buy the systems on day one, no one would be making them...

By all means, keep preaching "wait and see" if you like this hobby. /sarcasm

I know that there will always be people willing to buy consoles on launch. But people like us who know enough about this industry and spend our time in gaming forums just shouldn't do it. We should first let the peasants taste the food that might be poisoned.

Dragonbums:
I highly doubt this will be an "isolated" incident. We are talking about people getting the console early reporting problems. Imagine how big this problem will get when it turns out that it's a lot of people with this issue.

We won't know for sure until tonight/tomorrow really. I mean, the first batch of consoles always seem to have problems when it comes to manufacturing. Remember the dirty lenses that prevented a number of Wii owners from playing games like Brawl, or the good old fire problems of the original Xbox, or even the DVD error PS2's were giving at launch.
No, it only will reach critical RRoD levels if the problem continues for longer than 6 months I say, and especially if Sony were to know what the problem is and doesn't even attempt to fix it. *see cheap soldering for why the RRoD was so common*

'Isolated problems' is classic corporate playbook material, just like 'vocal minority' is the political way of describing any viewpoint you disagree with.

Adam Jensen:
I know that there will always be people willing to buy consoles on launch. But people like us who know enough about this industry and spend our time in gaming forums just shouldn't do it. We should first let the peasants taste the food that might be poisoned.

I don't mind testing it myself. If anything major happens, a warranty will probably have me covered. I was worried when I first started hearing reports of malfunctions, but then I looked at the numbers. Right now it's looking like 7 out of 4400~ PS4s that are in the wild have bricked. I'm totally ok with those odds.

The drive that brings me to gaming forums is the same drive that makes me want to be there from the beginning. I get that it's not for everyone, but it sucks that a lot of people I respect here look down on people who want to take the leap.

Church185:
I don't mind testing it myself. If anything major happens, a warranty will probably have me covered. I was worried when I first started hearing reports of malfunctions, but then I looked at the numbers. Right now it's looking like 7 out of 4400~ PS4s that are in the wild have bricked. I'm totally ok with those odds.

The drive that brings me to gaming forums is the same drive that makes me want to be there from the beginning. I get that it's not for everyone, but it sucks that a lot of people I respect here look down on people who want to take the leap.

Do you have a source for that "7 out of 4400" statistic? It seems awfully dubious.

It feels weird hearing so many people spell doom for systems when what I'm really wondering is if I can get a working one in a "Black Friday Bunduru" (see: last night's South Park).

Neronium:

Dragonbums:
I highly doubt this will be an "isolated" incident. We are talking about people getting the console early reporting problems. Imagine how big this problem will get when it turns out that it's a lot of people with this issue.

We won't know for sure until tonight/tomorrow really. I mean, the first batch of consoles always seem to have problems when it comes to manufacturing. Remember the dirty lenses that prevented a number of Wii owners from playing games like Brawl, or the good old fire problems of the original Xbox, or even the DVD error PS2's were giving at launch.
No, it only will reach critical RRoD levels if the problem continues for longer than 6 months I say, and especially if Sony were to know what the problem is and doesn't even attempt to fix it. *see cheap soldering for why the RRoD was so common*

I don't think it will be RroD levels of bad (let's be honest, that one was a doozy. Even for defective products) but I do think it will be much more common and certainly not "isolated".

However like you said, we just have to wait until tomorrow/tonight to see what the final verdict is.

Wow, problems occurring right at the beginning of a product's lifespan. Just give it a month or two, every console has had a problem right out of the launch gate. Although, this one is kinda hard to miss. The worst part about this seems to be that it's a hardware problem, which means they can't just patch it, which would be so much simpler and cost effective.

All consoles have issues. Xbox One will have guaranteed overheating issues with that CPU mounted SRAM. Sure it's fast, but it's gonna melt.

so basically people are having to deal with typical launch issues. Sounds about right. How bad the issue is is unknown, but it's not something a company would want to have getting out at launch

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