Xbox One Offline Update Instructions Pulled by Microsoft

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Xbox One Offline Update Instructions Pulled by Microsoft

Xbox One UI 02

After news broke of a method of updating the Xbox One without connecting the console to the internet, Microsoft removed the support page for the process.

The majority of people with gaming consoles have access to the internet, but why wait to download a mandatory system update on launch day when you can do it from your computer beforehand? While Sony offered a method to download its mandatory at-launch system update, Microsoft will not be doing the same. After news outlets posted a link to the Xbox Support page that explained how to update Xbox One via a PC with internet access and a USB flash drive, Microsoft pulled the support page.

"The site was not an alternative way to take the Day One update," a Microsoft spokesperson said, "and customers still need to connect to Xbox Live for the update. Because of the complexity of this customer support process, we've actually removed the page, and we will work with customers directly to make sure they have a smooth experience."

Before Microsoft took down the page, it had instructions for a 20-step process for the "Emergency Offline Update." Eurogamer listed the 20 steps in an article about the offline update. Microsoft has since removed the files needed for the update, making the method unavailable. The link to the emergency offline update now redirects to the support page for the Xbox One.

Unlike the PS4's at-launch system update, the Xbox One's update is needed to do anything with the console. Xbox One users at-launch could experience some difficulties when everyone is trying to download the mandatory update at the same time. Anyone who doesn't have an internet connection for downloading the update will have to contact Microsoft.

Source: Eurogamer

Permalink

... Am I the only one who remembers a console launch being a joyous occasion with no fuss. You used to get your grubby little hands on your new bit of kit, plugged it in, sorted out the cables and with the grin still on your face and only being in the house for 10 minutes (if that) you were plying your new best friend. Now.... Gods help us.

Wow...Just...Wow.

It was bad enough that they kept all the console features tied to an Day One Download, but just like Sim-City, they were talking shit about it "Needing" to be online.
They could at at least let us play games with it when we take it out of the box.

While PS4 has it's issues, Sony ain't this dickish.

Diablo1099:
Wow...Just...Wow.

It was bad enough that they kept all the console features tied to an Day One Download, but just like Sim-City, they were talking shit about it "Needing" to be online.
They could at at least let us play games with it when we take it out of the box.

While PS4 has it's issues, Sony ain't this dickish.

Well, this is Microsoft you're talking about, so...

They probably took it offline and directed people to the support site so they can keep track of who they've given the offline update to.

But, having already been online and public, the files and instructions are still out there in the wild. MS has already lost complete control of the situation. Pulling the info now only hurts their PR.

In addition, I can see MS suing people who try to distribute the update files. "Unlicensed distribution of proprietary software" or some shit.

Reed Spacer:
Well, this is Microsoft you're talking about, so...

Christ...and I was thinking the DRM was dumb enough...

To be honest it was such a mind-numbling process that you might as well buy a PC.

I am kidding but damn, this new gen is really making a mess out of itself (especially since for a lot of people a big plus with consoles is not having to deal with all that troubleshooting that exists on PCs).

So now when everyone who didn't get that file goes online when they get home from the launch, the servers are gonna bog down for hours or even days. I doubt even Microsoft wants to dedicate many servers to hosting the patch. It'll be like any other online required for no damn good reason game, just now it's the whole console.

Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Arnoxthe1:
Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Journalistic integrity makes things less interesting, I guess.

I think there's probably a legitimate reason behind them pulling the page and files down but their not telling people straight why just makes them look like complete and utter idiots.

Microsoft either needs to hire a community management team, or they need to sack the ones they have and get new ones.

EDIT: Ah, I see it's just the stunning omission of facts that seems to be becoming more and more commonplace on The Escapist that makes Microsoft look like silly sausages.

Arnoxthe1:
Love how you didn't mention this, roseofbattle:
"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Catch 22 is that it proves the offline update is still possible. Like the mod that removed SimCity online only BS. It is all just DRM still.

luvd1:
... Am I the only one who remembers a console launch being a joyous occasion with no fuss. You used to get your grubby little hands on your new bit of kit, plugged it in, sorted out the cables and with the grin still on your face and only being in the house for 10 minutes (if that) you were plying your new best friend. Now.... Gods help us.

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

blalien:

luvd1:
... Am I the only one who remembers a console launch being a joyous occasion with no fuss. You used to get your grubby little hands on your new bit of kit, plugged it in, sorted out the cables and with the grin still on your face and only being in the house for 10 minutes (if that) you were plying your new best friend. Now.... Gods help us.

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

Only problem, the few amount of game discs there are for the Wii U. Their problem is different, but the console is still solid. Nintendo just isn't.

And this helps make me so happy for buying a new console for this generation: Alienware.

blalien:

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

Not on the Wii U I think, my friend. I've gotten most games that have been on the Wii U that are disc based and not once have I had that Update prompt show up before playing my games, and it was only until I connected to the internet that I could update. Plus, remember the mandatory update that the Wii U had when it first launched on launch day, the 1 GB one? No, well seems like most of the internet has forgotten it seems. All 3 of the consoles released for the new gen has required an update on day one, and the Wii U update wasn't on a disc at all.

Arnoxthe1:
Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Are you saying there isn't a story with that additional information...? Oh wait, yes you are.. People find anything to complain about.

Seeing as I currently have no internet at home (don't really need it), I guess this means I won't be buying an Xbox One.

Sony: Puts instructions and files for offline update on their site and encourages people to use that method for a better launch day experience

Microsoft: Takes down instructions and files for offline update and actively discourages people to use that method and depends on their servers to hold up against DDOS levels of legitimate traffic when everyone gets the console

Which approach do you prefer?

Whytewulf:

Arnoxthe1:
Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Are you saying there isn't a story with that additional information...? Oh wait, yes you are.. People find anything to complain about.

What I'm saying is, a story with misleading or missing key details is just as bad as, if not worse than, having no story at all.

Arnoxthe1:
Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Really doesn't help get rid of the perception that this site is biased towards Sony.

It may be that the patch offered offline was not an appropriate substitute. The fact remains that Microsoft could have offered the actual patch offline, but has chosen not to.

Diablo1099:

While PS4 has it's issues, Sony ain't this dickish.

In fact, they did the opposite. They made sure we knew the patch could be downloaded and then installed with a flash drive. Microsoft saw people do this and decided to yank the info.

What is this... some weird form of Hipsterism? Was Microsoft perfectly alright with the patch until someone pointed out where to go to the dirty majority and it suddenly wasn't cool anymore?

Y'know, I don't think they really took the files down, they just made them really hard to find. With no links to the page and you have to know the exact file addresses. And the online directory name is filled with a lot of Is and 1s, 0s and Os... just be MORE confusing and therefore more exclusive.

Neronium:

blalien:

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

Not on the Wii U I think, my friend. I've gotten most games that have been on the Wii U that are disc based and not once have I had that Update prompt show up before playing my games, and it was only until I connected to the internet that I could update. Plus, remember the mandatory update that the Wii U had when it first launched on launch day, the 1 GB one? No, well seems like most of the internet has forgotten it seems. All 3 of the consoles released for the new gen has required an update on day one, and the Wii U update wasn't on a disc at all.

The 1GB patch was a myth, the size was estimated based on the fact that the servers were clogged because a lot of people were downloading at the same time. Also with the Wii U ou can actually play while downloading patches, even if you're downloading it for the game you're currently playing (just not online). I'm actually impressed that Nintendo has managed to do what computers have been doing for the last decade.

OT: I can't see why they wouldn't prepare the option to install the patch through an USB drive, if they could have spread the strain of downloading over the week before the release it could have made it a lot faster to get the patch for those who download it directly on launch date. However this would please a few customers so that goes against what they've been planning for the Xbox One.

luvd1:
... Am I the only one who remembers a console launch being a joyous occasion with no fuss. You used to get your grubby little hands on your new bit of kit, plugged it in, sorted out the cables and with the grin still on your face and only being in the house for 10 minutes (if that) you were plying your new best friend. Now.... Gods help us.

Yeah, god help us from that horrid 'connect the wifi and wait a few minutes' step. What a nightmare.

Pebkio:
What is this... some weird form of Hipsterism? Was Microsoft perfectly alright with the patch until someone pointed out where to go to the dirty majority and it suddenly wasn't cool anymore?

Y'know, I don't think they really took the files down, they just made them really hard to find. With no links to the page and you have to know the exact file addresses. And the online directory name is filled with a lot of Is and 1s, 0s and Os... just be MORE confusing and therefore more exclusive.

My guess based on their 'explanation' would be that the process of manual patching wasn't polished enough to be worth the trouble. When you start offering options to let people download files and do things themselves, even if it's perfect you're opening up a massive new stream of tech support tickets, and I'd imagine it was somewhat less than perfect.

So while it's not great, if the process wasn't perfect they look better pulling it than they do allowing a bunch of people to screw it up and start complaining. Of course, the ideal approach would have been to not post it in the first place if it wasn't up to par, but whatever.

VoidOfOne:

blalien:

luvd1:
... Am I the only one who remembers a console launch being a joyous occasion with no fuss. You used to get your grubby little hands on your new bit of kit, plugged it in, sorted out the cables and with the grin still on your face and only being in the house for 10 minutes (if that) you were plying your new best friend. Now.... Gods help us.

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

Only problem, the few amount of game discs there are for the Wii U. Their problem is different, but the console is still solid. Nintendo just isn't.

And this helps make me so happy for buying a new console for this generation: Alienware.

Yeah, I've also switched to PC gaming this generation. In my personal opinion, console games have seriously stagnated lately. None of the new consoles have any games that get me excited, and certainly nothing that justifies their purchase.

Neronium:

blalien:

It still is this way for Nintendo systems. If there is a mandatory update (which doesn't happen often), it's usually included on the game disc.

Not on the Wii U I think, my friend. I've gotten most games that have been on the Wii U that are disc based and not once have I had that Update prompt show up before playing my games, and it was only until I connected to the internet that I could update. Plus, remember the mandatory update that the Wii U had when it first launched on launch day, the 1 GB one? No, well seems like most of the internet has forgotten it seems. All 3 of the consoles released for the new gen has required an update on day one, and the Wii U update wasn't on a disc at all.

The difference is that the Wii U update wasn't required to play games.

blalien:

The difference is that the Wii U update wasn't required to play games.

No it wasn't, but until you did the update you weren't allowed to play your games because the console wouldn't let you otherwise. At least that's what happened to me.

This being internet and all who is willign to bet that both the files and the steps are already leaked on plenty of locations?

Neronium:

blalien:

The difference is that the Wii U update wasn't required to play games.

No it wasn't, but until you did the update you weren't allowed to play your games because the console wouldn't let you otherwise. At least that's what happened to me.

Yes you could In fact you could play them WHILE it was downloading and installing the update.

Arnoxthe1:

Whytewulf:

Arnoxthe1:
Love how you didn't mention this, roseofbattle:

"That file was never designed to replace the day one update," Microsoft exec Albert Penello explained via NeoGAF. "It's a recovery file in case something goes wrong. Instead of risking customers get themselves into a bad state by installing the file, we are going to troubleshoot on a case-by-case basis. It is not a replacement for the online update."

Are you saying there isn't a story with that additional information...? Oh wait, yes you are.. People find anything to complain about.

What I'm saying is, a story with misleading or missing key details is just as bad as, if not worse than, having no story at all.

Sorry, my comments may have been misunderstood. I was agreeing with you and trying to be sarcastic to the others.. hah.. I failed. Nonetheless it was a weak story. No one is forcing anyone to buy the device, and MS never said this was going to be an option before hand. I can fully understand why they would want to control the release of patches through one process. There are going to be enough people complaining about something anyway. Why is it only in BLACK!

truckspond:
Sony: Puts instructions and files for offline update on their site and encourages people to use that method for a better launch day experience

Microsoft: Takes down instructions and files for offline update and actively discourages people to use that method and depends on their servers to hold up against DDOS levels of legitimate traffic when everyone gets the console

Which approach do you prefer?

I think the worst part is that MS admitted the update is complex enough that people will need the tech support's help to install it. If that's how things are on day one, I can only imagine how bad it'll be down the line.

Why would you do this to yourself Microsoft? Why are you so full of fail?

More importantly, why are you doing this to your customers?

roseofbattle:
Unlike the PS4's at-launch system update, the Xbox One's update is needed to do anything with the console.

....Wait .... WHAT!?!? You mean they are purposefully shipping bricks to people?!? And there is no guarantee that, even if the buyer has a stable internet connection, the servers will remain accessabile to new X-Bone owners needing to download the patch?

Since when did Microsoft and EA start swapping trade secrets?

"Yeah, serious, make "always on-line" a requirement and crash all your servers on opening day. The people LOVE that!"

I have no interest in the Xbone anyway. I buy consoles for the exclusives, and the only exlusives microsoft has that anyone cares about are Halo and Gears of War. Playstation has Infamous, Journey, Resistance, Ratchet and Clank and pretty much everything made by Naughty Dog. So for me the PS4 is the system I am buying.

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