Xbox One Bug Prevents Comcast Subscribers From Using Wi-Fi

Xbox One Bug Prevents Comcast Subscribers From Using Wi-Fi

A very specific subset of Xbox One owners are having serious connection problems.

Some Xbox One-owning Comcast subscribers have been experiencing a bug that prevents them from playing games online via wi-fi. Comcast and Xbox, who both addressed the issue in their community forums this morning, are working together to fix the issue.

Described by Comcast as a "jointly identified as a MSFT [Microsoft] bug," the problem stems from conflict between the Xbox One software and networks using a IPv6 address. The issue may be triggered by a "firewall setting that can cause MTU, Live Connection Error or Can't Access the Internet errors." according to one Xbox customer service rep. That's apparently a problem for customers who have an Arris TG862G Wireless Gateway, one of the routers provided by Comcast. Despite the seemingly systemic explanation, Comcast describes the problem as "hit or miss," and claims the problem only affects "some games."

Comcast seems confident that the bug is relatively minor and will be fixed sooner rather than later. "We anticipate that Microsoft will release a software update after the holidays that will resolve this issue." For now, Comcast is recommending afflicted users connect their consoles using an ethernet cable.

Source: DSLReports via Polygon

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Well, it's a good thing that consoles are all standardized so that customers don't have to worry about configuration issues like this, ey?

Still, all snarkiness aside, I wonder if Comcast customers had any problems playing any online multiplayer games with the 360.

So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One? Umm they put that stuff into Windows XP SP3, how could they forget to put it into their BRAND NEW shiny tech? Especially since we ran out of IPv4 addresses back in October of 2010... I mean really folks.... COME ON!!!

MinionJoe:
Well, it's a good thing that consoles are all standardized so that customers don't have to worry about configuration issues like this, ey?

Still, all snarkiness aside, I wonder if Comcast customers had any problems playing any online multiplayer games with the 360.

Well, they're using Comcast, so yes, they did.

MorganL4:
So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One? Umm they put that stuff into Windows XP SP3, how could they forget to put it into their BRAND NEW shiny tech? Especially since we ran out of IPv4 addresses back in October of 2010... I mean really folks.... COME ON!!!

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

MinionJoe:
Well, it's a good thing that consoles are all standardized so that customers don't have to worry about configuration issues like this, ey?

Still, all snarkiness aside, I wonder if Comcast customers had any problems playing any online multiplayer games with the 360.

I never did while I still had one.

OT: Holy shit the Xbone just keeps getting worse and worse. I feel sorry for those poor folks that got it.

ecoho:

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

I did check the Comcast support pages to see if they had anything regarding XBox 360 and/or Live problems. They're "help" was "Contact Microsoft, we don't set up X-Boxes". And half the links on the pages lead to 404 pages on the Microsoft/XBox URLs.

So, yeah, they don't seem like they're much help at all.

otakon17:

I never did while I still had one.

So, if I'm understanding the problem correctly, Comcast is using IPv6 addresses that the XBox One cannot parse. But the 360 didn't seem to have problems.

Well, I guess Microsoft wasn't kidding when they said the XBox One wouldn't be backwards compatible. ;P

MorganL4:
So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One?

I kind of read it as the XBox One doesn't support IPv6 addresses, but then I found this:

http://www.ispreview.co.uk/index.php/2013/10/video-microsoft-claims-ipv6-support-make-xbox-one-faster.html

Is it Comcast that doesn't support IPv6?

(Addendum: Read the X-Box help page and it seems to be a problem with outdated firmware in the Comcast hardware.)

OP:"That's apparently a problem for customers who have an Arris TG862G Wireless Gateway, one of the routers provided by Comcast." This is why I don't use the crap routers and APs provided by Comcast or any other company. They're dirt cheap and Comcast charges you a $50 fee to use the wifi built into some of them. The cable modems are usually alright, but we had one cable box got out and another is starting to act funny. You can't just get a new cable box in the store or download firmware updates for the routers provided by Comcast.

Also, everyone who can should be using an ethernet cable anyway. Even the latest wireless connections can get knocked out by random crap. I set up Cat6 ports around my house and only use wifi on things that move a lot or don't have a port.

"It's not a bug! It's a feature!" - Microsoft

Just you wait. It's coming.

FalloutJack:
"It's not a bug! It's a feature!" - Microsoft

Just you wait. It's coming.

But will they explain why? Of course not, that would be silly.

MinionJoe:
Well, it's a good thing that consoles are all standardized so that customers don't have to worry about configuration issues like this, ey?

Still, all snarkiness aside, I wonder if Comcast customers had any problems playing any online multiplayer games with the 360.

Fun little fact. Least from what I've observed, and despite being on 'cable' internet that is in no way connected to the phones, whenever anyone calls the landline set up through comcast as well, the internet goes to crap and cuts out. Without fail. Every time.

Though to be fair, this reminds me back when the Dreamcast came out, and AOL had issues with it. Namely, AOL got pissy over Sega's included 'browser' program and decided that if Sega was going to make their own browser, than they'd refuse service to anyone owning a Dreamcast and wanting to go online with it. Sure you could go online normally through a computer, but if you wanted to play Phantasy Star Online on the Dreamcast with AOL? Shit outta luck.

So... Uh, Comcast has that at least...

I don't think it's so much as a bug as that xbox live doesn't want to connect to a s***** isp service.

Y'know, the reason I operate my own router is so I can avoid shit like this. I only use my ISP's router as authentication because they won't let my buy my own standalone modem and connect that way.
I've run into problems many times with certain games due to shitty modems or routers PROVIDED BY THE ISP. Unfortunately this issue probably affects customers who know little-to-notadamnthing about networking and WAN setup.
But of course the blame goes to Microsoft because they're an easy target.

MinionJoe:
Well, it's a good thing that consoles are all standardized so that customers don't have to worry about configuration issues like this, ey?

This is why I will never buy a PC. Too many prob...Oops.

vxicepickxv:
Well, they're using Comcast, so yes, they did.

I'd throw in a rimshot, but that's not so much a joke.

Infernal Lawyer:

But will they explain why? Of course not, that would be silly.

They're convincing a sizable chunk of the population to not buy an Xbone. There should be an award for that.

cursedseishi:

Fun little fact. Least from what I've observed, and despite being on 'cable' internet that is in no way connected to the phones, whenever anyone calls the landline set up through comcast as well, the internet goes to crap and cuts out. Without fail. Every time.

I wasn't aware Comcast did telephone service that wasn't VOIP. However, if they do, this sounds like electrical interference. It can happen with any electrical device, but is more common with heavier loads and/or older devices. This may not be Comcast's fault but very likely is. I'm going off the top of my head and I'm a little out of practice, but electrical interference can and will screw up the signal. And it's hard to track down and costly for them to fix the problem, so don't count on them doing it.

Cecilthedarkknight_234:
I don't think it's so much as a bug as that xbox live doesn't want to connect to a s***** isp service.

Why not? They're both ran by over sized corporations that don't care about their customers and try to ram ridiculous policies and prices down their throats. They're made for each other.

I never do any online gaming on a wireless network. That's a recipe for getting your ass handed to you due to connection issues. This just reinforces my clear superiority.

It's things like this that actually make me a bit glad that Comcast has been ousted in my county and actually can't set anything up here. Down here all the ISPs are either AT&T, Cox Digital, or the occasional Roadrunner, and that's because contracts that were written up pretty much stop outside ISPs that haven't been set up here in the last 20 from setting it. It's why Google Fibre can never come to southern California...

cursedseishi:

Though to be fair, this reminds me back when the Dreamcast came out, and AOL had issues with it. Namely, AOL got pissy over Sega's included 'browser' program and decided that if Sega was going to make their own browser, than they'd refuse service to anyone owning a Dreamcast and wanting to go online with it. Sure you could go online normally through a computer, but if you wanted to play Phantasy Star Online on the Dreamcast with AOL? Shit outta luck.

So... Uh, Comcast has that at least...

Wow, really? So AOL, the once big giant, feared a gaming company that was pretty much heading out of the console industry? That's quite sad really.

Good to know that if I ever had any interest in buying the Xbox ONE, my wifi wouldn't work for it anyway due to me having Comcast.

What the actual fuck Microsoft. How do you even fuck up wifi? I mean, don't you make DAMN COMPUTERS. Holy fucking Christ.

ecoho:

MorganL4:
So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One? Umm they put that stuff into Windows XP SP3, how could they forget to put it into their BRAND NEW shiny tech? Especially since we ran out of IPv4 addresses back in October of 2010... I mean really folks.... COME ON!!!

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

Dragonbums:

ecoho:

MorganL4:
So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One? Umm they put that stuff into Windows XP SP3, how could they forget to put it into their BRAND NEW shiny tech? Especially since we ran out of IPv4 addresses back in October of 2010... I mean really folks.... COME ON!!!

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

someone who likes Comcast? that's a first. In all seriousness Comcast has horrible customer support and tends to crash way too often, if its all you got im sorry but you'd be better off with just about anyone.

ecoho:

Dragonbums:

ecoho:

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

someone who likes Comcast? that's a first. In all seriousness Comcast has horrible customer support and tends to crash way too often, if its all you got im sorry but you'd be better off with just about anyone.

Not in my area. Comcast has a very high bandwidth cap, and honestly it might as well be unlimited in certain respects (then again I don't do anything heavy with my internet).

Verizon on the other hand is complete shit. I have a friend who lives just 30 minutes away and her bandwidth is so bad that she can only really watch a couple hour long videos at most before it starts to crap out on you.

Dragonbums:

ecoho:

Dragonbums:

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

someone who likes Comcast? that's a first. In all seriousness Comcast has horrible customer support and tends to crash way too often, if its all you got im sorry but you'd be better off with just about anyone.

Not in my area. Comcast has a very high bandwidth cap, and honestly it might as well be unlimited in certain respects (then again I don't do anything heavy with my internet).

Verizon on the other hand is complete shit. I have a friend who lives just 30 minutes away and her bandwidth is so bad that she can only really watch a couple hour long videos at most before it starts to crap out on you.

oh your east coast that makes sense now, I don't know what it is but after you cross the Mississippi Comcast pretty much goes to crap in its customer service, its service, and installation.

Actually I had a lot of trouble getting the wifi to work on my 360, and by a lot of trouble I mean I could not get it to work at all.

So yeah it existed as a problem on the 360 too.

(ps3 works fine :))

The Arris TG862G, you can't put it into bridge mode yourself, you have call up Comcast to have them do it, which took me 4 freaking hours because Comcast, and if you have triple play there is no longer a compatible modem being sold so you can use your own.

Not to mention that they have enabled free wifi on all subscriber's lines that use a Comcast provided gateway. I hate Comcast, but unfortunately they are the best we have.

Dragonbums:

ecoho:

MorganL4:
So if I read that correctly.... MICROSOFT of all people FORGOT to put in 6 to 4 translation protocols into the Xbox One? Umm they put that stuff into Windows XP SP3, how could they forget to put it into their BRAND NEW shiny tech? Especially since we ran out of IPv4 addresses back in October of 2010... I mean really folks.... COME ON!!!

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

Are you sure you have a data cap? Comcast suspended data caps, currently only a very few markets have data caps. They say they are going to roll out a 350GB/month data cap everywhere with overage charges, but this has not happened everywhere yet.

MinionJoe:
http://www.ispreview.co.uk/index.php/2013/10/video-microsoft-claims-ipv6-support-make-xbox-one-faster.html

Infernal Lawyer:

FalloutJack:
"It's not a bug! It's a feature!" - Microsoft

Just you wait. It's coming.

But will they explain why? Of course not, that would be silly.

As posted in the link above courtesy of MinionJoe they sort of did. Though as many have stated before me, Microsoft really wasn't kidding around when they said that Xbox One wouldn't be backwards compatible.

FalloutJack:
"It's not a bug! It's a feature!" - Microsoft

Just you wait. It's coming.

every bug that doesnt get fixed is a feature. You can also throw in a working as intended and our logs show nothing in there.

Dragonbums:
What the actual fuck Microsoft. How do you even fuck up wifi? I mean, don't you make DAMN COMPUTERS. Holy fucking Christ.

Actually no, Microsoft does not make computers. The only hardware microsoft produces (and they outsource it anyway) are Xbox.

Dragonbums:
Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

Sorry, does not compute.

Amir Kondori:

Dragonbums:

ecoho:

im sorry but what I got from this article is that Comcast as always sucks and thus is blaming Microsoft for their stupidity.

You kidding me? Comcast internet in my area is a fucking godsend. We have a very high bandwidth cap.

Are you sure you have a data cap? Comcast suspended data caps, currently only a very few markets have data caps. They say they are going to roll out a 350GB/month data cap everywhere with overage charges, but this has not happened everywhere yet.

I had a friend who- until very recently- had Verizon and she has a really crappy bandwidth cap. I'm assuming that our Comcast has one because my dad on occasion has told me to moderate my online gaming on my laptop to preserve bandwidth. Not sure if that's in terms of speed or actual limit. I have yet to ask him about that.

 

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