Xbox Live Sign-In Problems Are "Not a Titanfall Issue" - Update

Xbox Live Sign-In Problems Are "Not a Titanfall Issue" - Update

Xbox Live is struggling with service issues but Microsoft insist it's not being caused by Titanfall.

Update: Xbox Live (mostly) bounced back sometime late last night or in the wee hours of the morning, depending on your time zone, but it's still reporting limited service, now in connection with the Netflix app. It's not known whether that's related to last night's trouble or what actually caused the initial problem in the first place, but regardless of the specifics, gaming should be good to go. Major Nelson recommended via retweet that anyone still struggling with in-game connectivity issues perform a power cycle on their consoles - a fancy way of saying turn it off and then turn it back on. Detailed instructions are here.

Original Story:

If you're an Xbox Live user, you may well be having trouble signing into the service right now. A quick trip to the Xbox Live Status site indicates that "core services" are limited for Xbox One users, specifically related to the ability to log in. The timing of the trouble makes today's launch of Titanfall an obvious suspect, but Microsoft says it's not to blame.

"If you are having issues signing into Xbox Live, we are aware of it and actively working on the issue," Larry Hryb, AKA Major Nelson, tweeted a few minutes ago. "This is not a #Titanfall issue."

Titanfault or not, it is terrible timing indeed. We'll keep you posted.

Source: Xbox

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Andy Chalk:

Titanfault or not, it is terrible timing indeed. We'll keep you posted.

REALLY

Really

God damn it. :P

I did see people having issues on stream with Xbox live, though, but that was when playing Derk Seuls Tew. I assume having several somewhat massive releases can probably become problematic.

Either that or, as said, it's a coinkidink that a huge launch happens and Msoft accidentally their live servers. In which case... It must be really fun playing not Titanfall during these troubles? :L

This reminds me a lot of Diablo 3, SimCity and all those other games with online requirements that suddenly all crashed when there were more connections than "anticipated".
Seems like the Xbox servers weren't prepared for the number of people wanting to play one of the most hyped up and marketed games.
Nobody at Microsoft probably thought that people would actually buy an XBone, let alone play a highly marketed game on it.

Just like SimCity's launch problems weren't due to SimCity but because EA used shitty servers. Seems like the same happened here.

I am not sure what is going on, but even the Battle.net service for Blizzard products are being slow as well.

Well, Microsoft managed to almost singlehandedly demonstrate most of what's wrong with their new idea of how gaming should be in the future with this incident.

Yes, clearly the probably umpteen millions of people who bought Titanfall on launch have nothing whatsoever to do with the XBL service being overloaded and unable to cope. My god, how could people be so blind as to leap to such a difficult and illogical conclusion? No company would dare release an online-only product and, despite ludicrously high sales estimates and a pre-release demo to gauge consumer interest, not have enough servers to meet the demand. Surely that would never happen to the likes of EA, Blizzard, Microsoft, and EA again. There's no way.

^The above is entirely sarcasm by the way, for the thickies out there.

Andy Chalk:

Titanfault or not, it is terrible timing indeed. We'll keep you posted.

Andy Chalk, now channeling DVS BSTRD for all your punn-ishment needs.

OT: I'm on the PC version (well, in 2 days, cos you know, UK) so I presume this won't affect me. Will the PC version be running on MS servers? I guess not, though that brings up the ugly beaten corpse of EA's recent online releases.

Isalan:

OT: I'm on the PC version (well, in 2 days, cos you know, UK) so I presume this won't affect me. Will the PC version be running on MS servers? I guess not, though that brings up the ugly beaten corpse of EA's recent online releases.

To be honest, I'd have much more faith in Microsoft to not screw up a launch of an online-only game and not destroy their own servers than EA.
Seeing as Microsoft did just that, I do not want to imagine what EA will do.
That would be one monumental fuck-up that would eclipse the combined failure of the SimCity launch, Diablo3 launch, the existence of DNF, Diakatana and A:CM.

Isn't Xborks Live on the 'Bone supposed to have super fantastic mega cloud servers or is today their day off? I have a fresh roll of tinfoil at the ready so I can suggest that Microsoft are covering up such a monumentally fucked up game launch that it managed to break Xbox Live too, but it's probably something less silly so no tinfoilhats today :(

Well, it's now into hour2 of the outage. I was playing some AC:BF when it dropped out; it fell out weirdly though, just like the video glitch that the last patch was supposed to fix. I can only imagine how out-of-their minds newly purchased Titanfall gamers are atm.

LOL!! Liars! I am experiencing this issue and talked with a XBL customer service rep that told me "This is a result of restarts of the European Titanfall servers for a fix/update that then caused login problems over there then migrated to the US and created the need to restart the US log in servers. This is not a problem on your end, but on ours. We are working to resolve this and it should be about an hour." That was 1 hour 15 min ago.

So, yeah. It is related to Titanfall and an update for it. Morons... And of course they'd say it's not related to such an "epic" game as Titanfall so as to not scare off people from buying the damned thing. Let alone admitting they screwed up a game launch worse than EA or Blizzard.

But but but...the Cloud!

Perhaps Microsoft should have some of those 300,000 Azure servers available now?

Meanwhile, on PC, Servers overflooded and lagged for the first 10 minutes, then smoothened out and everyone hopped on.

Consoles, not even once.

Disclaimer: The above statement was a joke, and is not meant to offend anyone of any system.

For the record, I have no idea if this is because of Titanfall or not, I'm just going by what the Major says. Regardless of the reason, the problem is still ongoing - it's obviously pretty serious.

electric method:
LOL!! Liars! I am experiencing this issue and talked with a XBL customer service rep that told me "This is a result of restarts of the European Titanfall servers for a fix/update that then caused login problems over there then migrated to the US and created the need to restart the US log in servers. This is not a problem on your end, but on ours. We are working to resolve this and it should be about an hour." That was 1 hour 15 min ago.

So, yeah. It is related to Titanfall and an update for it. Morons... And of course they'd say it's not related to such an "epic" game as Titanfall so as to not scare off people from buying the damned thing. Let alone admitting they screwed up a game launch worse than EA or Blizzard.

I'm not sure how you managed to prove Titanfall isn't the problem and still blame Titanfall for the problem, but somehow you did it.

smithy_2045:

electric method:
LOL!! Liars! I am experiencing this issue and talked with a XBL customer service rep that told me "This is a result of restarts of the European Titanfall servers for a fix/update that then caused login problems over there then migrated to the US and created the need to restart the US log in servers. This is not a problem on your end, but on ours. We are working to resolve this and it should be about an hour." That was 1 hour 15 min ago.

So, yeah. It is related to Titanfall and an update for it. Morons... And of course they'd say it's not related to such an "epic" game as Titanfall so as to not scare off people from buying the damned thing. Let alone admitting they screwed up a game launch worse than EA or Blizzard.

I'm not sure how you managed to prove Titanfall isn't the problem and still blame Titanfall for the problem, but somehow you did it.

I'm not sure how you managed to read that customer service rep quote as "this isn't Titanfall's fault" when the quote in question very clearly states that the only reason these server problems exist is because they were rolling a fix to Titanfall that caused login problems with Titanfall, thus forcing a restart of all servers. But somehow you did it. :p

Well, good thing there is that fucking awesome singleplayer campaign that can tide people over with their giant robot killing needs.

I mean, who knew your generic love interest #4523615 would also turn out to be the BBEG and your mother.

Did not see that one coming.

CriticKitten:

smithy_2045:

electric method:
LOL!! Liars! I am experiencing this issue and talked with a XBL customer service rep that told me "This is a result of restarts of the European Titanfall servers for a fix/update that then caused login problems over there then migrated to the US and created the need to restart the US log in servers. This is not a problem on your end, but on ours. We are working to resolve this and it should be about an hour." That was 1 hour 15 min ago.

So, yeah. It is related to Titanfall and an update for it. Morons... And of course they'd say it's not related to such an "epic" game as Titanfall so as to not scare off people from buying the damned thing. Let alone admitting they screwed up a game launch worse than EA or Blizzard.

I'm not sure how you managed to prove Titanfall isn't the problem and still blame Titanfall for the problem, but somehow you did it.

I'm not sure how you managed to read that customer service rep quote as "this isn't Titanfall's fault" when the quote in question very clearly states that the only reason these server problems exist is because they were rolling a fix to Titanfall that caused login problems with Titanfall, thus forcing a restart of all servers. But somehow you did it. :p

From the way electric method's post was worded, the Live problems are universal, not isolated to Titanfall, and it was a problem that could've hypothetically been caused by any game, it just happened to be Titanfall.

Ferisar:

Andy Chalk:

Titanfault or not, it is terrible timing indeed. We'll keep you posted.

REALLY

Really

God damn it. :P

Can you blame him? I beat him and everyone else to Titanfail. That's not a personal desire or anything. Titanfall DOES look good. I'm just seeing a pattern here.

So an online only game completely botches up at launch... OK, then.

CkretAznMan:
So an online only game completely botches up at launch... OK, then.

Wasn't this meant to be avoided by doing a Beta? Oh wait, it was closed when it first came out. Never mind...

smithy_2045:
From the way electric method's post was worded, the Live problems are universal, not isolated to Titanfall, and it was a problem that could've hypothetically been caused by any game, it just happened to be Titanfall.

Er, no. It's very, very clear from the onset of the quote in question that the problem was, in fact, Titanfall.

"This is a result of restarts of the European Titanfall servers for a fix/update"

The fact that it "could happen to any game" doesn't change the fact that this customer service rep clearly and in no uncertain terms stated that Titanfall was responsible for the network issue. Which means either the rep is lying (and she has no real reason to do so) or Major Nelson is lying (and PR people always have plenty of reasons to twist the facts).

CriticKitten:

The fact that it "could happen to any game" doesn't change the fact that this customer service rep clearly and in no uncertain terms stated that Titanfall was responsible for the network issue. Which means either the rep is lying (and she has no real reason to do so) or Major Nelson is lying (and PR people always have plenty of reasons to twist the facts).

Saying that a PR person "twists the facts" operates under the assumption that what PR people present are "facts" to begin with. This is Larry Hyrb here. The guy that, with regard to the XBONEs DRM, said: "We can't just flip a switch to turn off drm, the console was built around it," only to have the switch then flipped.

So when the guy that said "we can't just flip a switch" also says "this is not a Titanfall issue," Titanfall being the consoles highly hyped "killer app," I'd throw my hat into the "this is completely Titanfall's fault" ring. What do we expect them to do? Own up to it immediately? No way!

Well, I was able to log into my XBox Live Silver account on the 360 last night around 9:30CST so clearly this isn't a problem anymore for anyone. ;)

I'm actually quite sad that there hasn't been worse news regarding the Titanvil launch. I guess I just hyped myself up too much for it.

These days, it just seems like no launch is successful unless the servers get annihilated on day one.

Andy Chalk:
Detailed instructions are here.

Correction: Detailed instructions are here.

Kalezian:
Well, good thing there is that fucking awesome singleplayer campaign that can tide people over with their giant robot killing needs.

I mean, who knew your generic love interest #4523615 would also turn out to be the BBEG and your mother.

Did not see that one coming.

DUDE!!!!

Spoiler tag that shit! It's not out here in the UK till Friday and you go and drop that on me?!?

DAAAAAAMN YOUUUUUU!!!!!

GeneralBigG:

Kalezian:
Well, good thing there is that fucking awesome singleplayer campaign that can tide people over with their giant robot killing needs.

I mean, who knew your generic love interest #4523615 would also turn out to be the BBEG and your mother.

Did not see that one coming.

DUDE!!!!

Spoiler tag that shit! It's not out here in the UK till Friday and you go and drop that on me?!?

DAAAAAAMN YOUUUUUU!!!!!

it's not as big of a spoiler than finding out that you were in fact the Titan the entire time, and that titans were made using the souls of orphaned weasels.

That was just as bad as the No Russian level in CoD.

 

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