Nintendo Doesn't Consider Dead Pixels a Defect

Nintendo Doesn't Consider Dead Pixels a Defect

switch leak

Don't expect a refund on your Nintendo Switch if it has a dead pixel.

Dead pixels, are defective pixels are pixels on a liquid crystal display that do not work as intended. They are most often characterized as a black spot on your screen that refuses to go away. This defect has been the bane of many tech enthusiasts for years - nothing is more aggravating than getting a shiny new gadget and having a big fat dead pixel in the middle of the screen - but according to Nintendo, it isn't a defect at all. From the company's UK website:

Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.

This answer was posted in response to a Switch F.A.Q, that asked what to do if "There are black or bright dots on the Nintendo Switch screen that do not go away, or there are dark or light patches on the screen."

While this does seem harsh, Nintendo is not alone in this regard. According to a Dell representative, "A display with 1 to 5 Dead or Stuck pixels is within the industry standards, and is therefore considered an acceptable display." Keep in mind monitors are quite a bit larger than the Switch's screen, so dead pixels wouldn't be quite as noticeable.

We have reached out to Nintendo for comment on this story, and whether or not Switch users who encounter dead pixels will be eligible for refunds.

Source: Eurogamer

Permalink

Well, can't say I was all to inspired to get it before. But a company that doesn't back it's product - can definitely say I'm not going to be getting it now.

Dead pixels of any degree if it's noticeable by the consumer = replace or I'd sooner do business elsewhere.

Right when Matpat convinced me a Switch will soon be worth buying, forget it. Willful ignorance to obvious defects like this are completely unacceptable.

I wait to hear what arguments the Nintendo Defense Force comes up with for this one

So, in short:

"There's a defect in our product? Well, we have your money now, so it's your problem!" - Nintendo

Hahahahahahaa...hahaha...ha....hmm.

Yeah, fuck you Nintendo. What a bunch of pricks, holy shit.

And, like Avnger above, I can not wait to see people try to spin this as something positive.

Oh, also, turning to Dell, fucking Dell of all companies, as an example of why this bullshit is 'acceptable' is just....hilarious.

Vigormortis:
So, in short:

"There's a defect in our product? Well, we have your money now, so it's your problem!" - Nintendo

Hahahahahahaa...hahaha...ha....hmm.

Yeah, fuck you Nintendo. What a bunch of pricks, holy shit.

And, like Avnger above, I can not wait to see people try to spin this as something positive.

Oh, also, turning to Dell, fucking Dell of all companies, as an example of why this bullshit is 'acceptable' is just....hilarious.

Dell was just the first name to pop into my head. Pretty much every major device manufacturer, Samsung, LG, Sony, ECT, all have a similar policy.

Vigormortis:
So, in short:

"There's a defect in our product? Well, we have your money now, so it's your problem!" - Nintendo

Hahahahahahaa...hahaha...ha....hmm.

Yeah, fuck you Nintendo. What a bunch of pricks, holy shit.

And, like Avnger above, I can not wait to see people try to spin this as something positive.

Oh, also, turning to Dell, fucking Dell of all companies, as an example of why this bullshit is 'acceptable' is just....hilarious.

Nintendo's reputation has already been fucked in the ass what more can they possibly do?

Infact EVERY AAA company, whatever they do people complains :P

It's shit, But Nintendo aren't the only ones who have this policy. And I bet quite a few of the "boycott Nintendo" crowd use products from the said companies, ignorant to their warranties.

Some companies have zero tolerance for dead pixels (e.g. Apple). Others require a few before it's a defect.

Nintendo have changed their policy on dead pixels before, after complaints. So, best thing to do is complain to a useful outlet.

I expect Nintendo can say what it likes, the buying public will simply return them to (insert retailer here) and get an exchange or refund. What the retailers then do is no doubt up in the air, but I bet someone like Amazon has the power to lean on Nintendo for replacements. Any brand new device I've ever had with a dead pixel has gone straight back, say what you like manufacturer, my credit card and the Sale of Goods act says otherwise.

No doubt large numbers of 'Grade B Refurbished' Switches will be appearing on Ebay if this is a widespread problem.

Between this and the dock scraping screens Nintendo might be shooting themselves in the foot. Even if it's just a few devices the internet loves to blow things out of proportion.

Dell was just the first name to pop into my head. Pretty much every major device manufacturer, Samsung, LG, Sony, ECT, all have a similar policy.

Over the years I've bought a lot of Dell Ultrasharp monitors. Not once have they ever argued about a dead pixel, in fact I sent a screen back after eleven months once and they just replaced it, no argument, no quoting of policy, just fitted a new panel and back it came.

Of their many faults duff screens hasn't been one of them.

Avnger:
I wait to hear what arguments the Nintendo Defense Force comes up with for this one

These days it usually boils down to either "Other companies do it too!" or "I didn't want to use the JoyCon/WiFi/TV hookup/docking set/second screen/pixels anyway!".

Kibeth41:
It's shit, But Nintendo aren't the only ones who have this policy.

There we go.

Johnny Novgorod:

Avnger:
I wait to hear what arguments the Nintendo Defense Force comes up with for this one

These days it usually boils down to either "Other companies do it too!" ir "I didn't want to use the JoyCon/WiFi/TV hookup/docking set/second screen/pixels anyway!".

I would just say, I am not gonna be swayed away from buying a Switch because of a few isloated incidents of this happening.

So far I am not getting the impression that this is a Red Ring of Death level of Epidemic.

And I have been warned off of something before only to buy and be proven wrong at warnings.

Samtemdo8:

Johnny Novgorod:

Avnger:
I wait to hear what arguments the Nintendo Defense Force comes up with for this one

These days it usually boils down to either "Other companies do it too!" ir "I didn't want to use the JoyCon/WiFi/TV hookup/docking set/second screen/pixels anyway!".

I would just say, I am not gonna be swayed away from buying a Switch because of a few isloated incidents of this happening.

So far I am not getting the impression that this is a Red Ring of Death level of Epidemic.

And I have been warned off of something before only to buy and be proven wrong at warnings.

I'm not buying it but if I were you I'd wait to see how widespread is the faultiness, and whether Nintendo does anything about it other than releasing a list of things you can't have in the room with your Switch.

It's been (knocks on wood) many, many years since I've seen a dead pixel in my -many- screens.
Technology has been getting better, and so they should take that defective crap back if it does happen.

I personally would go flipping insane if it would happen on my tablet (which the Switch 100% is)!

I can't help but mention that I just pointed this out in a thread about the Switch earlier today, also written by Mr. Bogos.

Even if my comment really did have nothing to do with this new story, can I still feel smug about it?

It's not a defect, it's a feature!

Steven Bogos:
Dell was just the first name to pop into my head. Pretty much every major device manufacturer, Samsung, LG, Sony, ECT, all have a similar policy.

Except DELL makes its policy explicit: more than 5 dead black pixels, or any number of dead bright pixels is subject to replacement by the warranty. Most electronics companies have similarly worded warranty policies. Some are better than others, but in most cases, people can't complain they aren't there.

Nintendo does not have a policy in their official page, just a statement that says "Dead pixels normally happen. If you have them, just look away and pretend they aren't there."

Kenjitsuka:
It's been (knocks on wood) many, many years since I've seen a dead pixel in my -many- screens.
Technology has been getting better, and so they should take that defective crap back if it does happen.

I personally would go flipping insane if it would happen on my tablet (which the Switch 100% is)!

5 lcd monitors, 4 lcd touch screen, 1 iPad. None of them had dead pixels out of the box.
Nope,nope. this is not acceptable nintendo.

Most of you folks realize dead pixels aren't covered by pretty much every company that produces that stuff, right?

...Um, radical idea, but... maybe we should see if this particular failure is especially common to Nintendo Switches before we mob up for another round of shovels and pitchforks? Or if they're willing to clarify their policy on returns? Or if, in fact, their screens are no more prone to this problem, and their policies no less out of line, than the tech that you've been using from various other companies all along?

I've never been one to say "it's okay because it's industry standard practice" as a means of creeping bad policies into play because the big boys are doing it, but as Bogos clarified are a lot of companies making a lot of LCD screens with resolutions similar to or even lower than what the Switch is offering, and they tend to have a similar stance on dead pixels. If you weren't up in arms about Samsung or LG, maybe don't pile onto Nintendo on this one just yet, merely because it's the popular bandwagon to jump upon?

I was so close to buying one for BoTW until I read these reports and saw this video https://www.youtube.com/watch?v=Cb-srOfRqNc

Looks like I'll be waiting a year or 2 so they can fix this shit first.

I wonder what Nintendo thinks about Australian consumer law.

I've heard Nintendo say some stupid things lately, but this takes the cake. I don't care what other companies do, your product is defective FIX IT.

Would like to see what Jeffers has to say about the switch and Nintendo recently

Callate:
...Um, radical idea, but... maybe we should see if this particular failure is especially common to Nintendo Switches before we mob up for another round of shovels and pitchforks? Or if they're willing to clarify their policy on returns? Or if, in fact, their screens are no more prone to this problem, and their policies no less out of line, than the tech that you've been using from various other companies all along?

I've never been one to say "it's okay because it's industry standard practice" as a means of creeping bad policies into play because the big boys are doing it, but as Bogos clarified are a lot of companies making a lot of LCD screens with resolutions similar to or even lower than what the Switch is offering, and they tend to have a similar stance on dead pixels. If you weren't up in arms about Samsung or LG, maybe don't pile onto Nintendo on this one just yet, merely because it's the popular bandwagon to jump upon?

No, panic and meme now, refuse to budge later. It's the gamer way.

Steven Bogos:
Nintendo Doesn't Consider Dead Pixels a Defect

We have reached out to Nintendo for comment on this story, and whether or not Switch users who encounter dead pixels will be eligible for refunds.

Logged into this account for literally the first time since I've made it to post on this topic.

Here's something funny: most stores have a little policy that goes something like this: "If you have a receipt and want to return it, we'll let you return it, no questions asked, within a thirty-day-or-so-period!" Of COURSE you're eligible for a refund, because you're not paying Nintendo for the Switch, you're paying an intermediary like Gamestop or WalMart or Best Buy! Do you give money to Microsoft directly for an Xbox? Sony for your PSP? If there are defects in those, can you return them? YES!

Here's an idea: before you start hating on a company because it is the "In" thing to do, THINK.

This shows how tech-savvy I am am
This is the first time I hear about a dead pixel and what it is xD

Imperioratorex Caprae:
Most of you folks realize dead pixels aren't covered by pretty much every company that produces that stuff, right?

Pop quiz: How many nintendo products do you own?

bjj hero:

Imperioratorex Caprae:
Most of you folks realize dead pixels aren't covered by pretty much every company that produces that stuff, right?

Pop quiz: How many nintendo products do you own?

Multiple, and likewise for many other companies. Note: I'm not necessarily defending Ninty, I detest a shit ton of their practices, and generally have been disappointed with their overall policies for a long time, but dead pixels is a universally unsupported issue (or near-universally) to the point where it feels like a disingenuous argument to have when there are plenty of other things to take issue with... like availability of product, poor joy-con connection hardware, or the fact that games never seem to drop in price/go on sale...

Edit: Also a lot of the Nintendo products I own are bought used, years past release, mainly because I haven't been a big supporter of theirs despite loving the games for a while now.

Imperioratorex Caprae:

bjj hero:

Imperioratorex Caprae:
Most of you folks realize dead pixels aren't covered by pretty much every company that produces that stuff, right?

Pop quiz: How many nintendo products do you own?

Multiple, and likewise for many other companies. Note: I'm not necessarily defending Ninty, I detest a shit ton of their practices, and generally have been disappointed with their overall policies for a long time, but dead pixels is a universally unsupported issue (or near-universally) to the point where it feels like a disingenuous argument to have when there are plenty of other things to take issue with... like availability of product, poor joy-con connection hardware, or the fact that games never seem to drop in price/go on sale...

Edit: Also a lot of the Nintendo products I own are bought used, years past release, mainly because I haven't been a big supporter of theirs despite loving the games for a while now.

I will not be getting switch but in the past that last point annoyed me that nontendo games never really come down in price.

bjj hero:

Imperioratorex Caprae:

bjj hero:

Pop quiz: How many nintendo products do you own?

Multiple, and likewise for many other companies. Note: I'm not necessarily defending Ninty, I detest a shit ton of their practices, and generally have been disappointed with their overall policies for a long time, but dead pixels is a universally unsupported issue (or near-universally) to the point where it feels like a disingenuous argument to have when there are plenty of other things to take issue with... like availability of product, poor joy-con connection hardware, or the fact that games never seem to drop in price/go on sale...

Edit: Also a lot of the Nintendo products I own are bought used, years past release, mainly because I haven't been a big supporter of theirs despite loving the games for a while now.

I will not be getting switch but in the past that last point annoyed me that nontendo games never really come down in price.

I'll end up getting a Switch at some point, partly because the new Zelda is something I want, partly because I collect consoles... I've a sickness.

hentropy:
Snip

Not really. Code of Conduct, I think. I'll let 'em judge that.

ima420r:
It's not a defect, it's a feature!

Yeah, pretty much. Between that, the 3DS bricking, the Youtube video debacle, and the Nintendo Classic BS, I'd say that Nintendo can basically fuck off forever.

 

Reply to Thread

Log in or Register to Comment
Have an account? Login below:
With Facebook:Login With Facebook
or
Username:  
Password:  
  
Not registered? To sign up for an account with The Escapist:
Register With Facebook
Register With Facebook
or
Register for a free account here