Ocean Marketing vs. Penny Arcade

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http://penny-arcade.com/2011/12/26/just-wow1 So check it out this is an email dialogue between an attempted customer of an Avenger controller and the Ocean Marketing people, big surprise the Ocean Marketing people are massive douches and when the people from PAX and Penny Arcade got involved big surprise the people form Ocean were still douches

Loled pretty hard. I love how the guy at Ocean thinks he's a big shot when 95% of people have never heard of them or their ugly ass controllers, but pretty much every hardcore gamer has heard of PAX.

Pretty funny stuff. ^^ I also have never heard of these guys... That kind of attitude is never going to get you far, not on the internet.

Oh boy, will that guy's boss be pissed when he finds out that they were booted out of PAX because he ran his mouth to the head of the event. Unless he runs the company, in which case he is a freaking moron. Gotta love Mike here.

Just read the whole thing. I'm a bit surprised that anyone managing any PR position would ever respond like that, especially when looking back at the initial messages. I've always been a strong proponent of at least trying to use some sense of punctuation, grammar and so on. Taking the time to construct the responses is an indication of respect, especially when business is involved. Overall, I'm reading this and thinking that the exchange not only reflects poorly on the manufacturer, but if I'm following this trail right, it's actually a marketing firm that was hired by the manufacturers to pass all this on to customers.

The fact that this PR guy decided to not only rail against one of his customers, but against one of the most prolific sites amongst his targeted audience and the expo that is hosted by said site shows that he is not only offensive but out of touch. I seriously hope more gets added. This guy's behavior has made me care even less about the product and more about a slow-burning desire to see him wishing to repent.

Posted this on Kotaku: I saw this when it was posted at Penny Arcade, oh I oh so hope everyone spreads this around. That guy, wow, that's some great PR, I mean seriously. I love how humble the guy who's buying the controllers is. "I'll still buy your product even though I'm being treated like shit. You don't have to boycott them, kids could really use the controllers." Hope he actually gets his controllers...

Heh, I like it how the guys brags about having friends at Kotaku and that no one is going to take Dave serious... and then:

http://kotaku.com/5871235/controller-company-berates-customers-penny-arcade-bring-popcorn

There is nothing new added, they just link to the Penny Arcade site. But still rather funny.

The hilarity continues as they attempt to scrub negative comments off their Facebook page. Every little while, the current crop of negative comments disappears, only to be replaced by another larger crop...

That Dave guy was a total dickhead though. Did he have a legitimate complaint? Certainly he did. He was still incredibly rude in his complaint email, and given all the swearwords, posturing and abuse I'm not surprised that the OceanMarketing guy thought it was a sockpuppet "Mike Krahulik" responding to him.

Wow, that was pretty intense.

I hope those Ocean douchebags fail.

I see their PS3 controller has no reviews. Maybe some should be submitted...

ms_sunlight:
That Dave guy was a total dickhead though. Did he have a legitimate complaint? Certainly he did. He was still incredibly rude in his complaint email, and given all the swearwords, posturing and abuse I'm not surprised that the OceanMarketing guy thought it was a sockpuppet "Mike Krahulik" responding to him.

You know, somewhat I find that Dave reacted quite well compared to other cases I know where the guy from the support not only acted like a total dick (I sell your two items on ebay) but also just forgot the name of the guy he was writing with.

Overall, Dave was the one keeping his calm after weeks of no informations about his preorders and then seeing that all the nonpreorder pay less because he endured the trouble...

TheKasp:
Heh, I like it how the guys brags about having friends at Kotaku and that no one is going to take Dave serious... and then:

http://kotaku.com/5871235/controller-company-berates-customers-penny-arcade-bring-popcorn

There is nothing new added, they just link to the Penny Arcade site. But still rather funny.

Well, the joyous thing about the Kotaku article is that in the comments there's some schmuck in there trying to justify the PR guy's behavior, and then going on to talk about his OWN sales experience and how he was a top seller while being a dick to all his clients, and everyone's tearing him down. Still very amusing.

image

EDIT: Bah, they've been buried or removed. Damn.

What fascinates me is the sheel level of arrogance and self-importance that the Ocean Marketing guy has. He's selling game controllers and he's acting like he has the chiefs of every major publisher, developer and gaming con at his beck and call. Oh well, time to add another company to my "No-buy" list...

p.s. You look really douchy be having one youtube video complaining about the noise of traffic next to your home and then another video showing off your obnoxiously loud rice rocket (which is nice, I gotta hand it ya).

p.p.s. Welcome to the internet, bitch. That's how I roll.

Well, that's not exactly most professional way to express ones feelings either. :|

BTW : I'm very suspicious about people answering in short, laconinc, twitter like messages and not using commas just like this guy from Ocean Marketing. There's something disturbing in such behavior. ;)

Edit :
P.S.

I am mike krahulik, Pax is my show. Feel free to google me=)

Oh wow. That's simply most awesome line i had pleasure to read this year ! I imagine angelic choirs and thunderclaps are a must every time something like this is being spoken. :)

ms_sunlight:
That Dave guy was a total dickhead though. Did he have a legitimate complaint? Certainly he did. He was still incredibly rude in his complaint email, and given all the swearwords, posturing and abuse I'm not surprised that the OceanMarketing guy thought it was a sockpuppet "Mike Krahulik" responding to him.

I don't really support Daves complaints or how he went about them. But that's not what this is about. This is how a PR rep reacted to it and how unprofessional he was. when your job is to be the voice of your company to the public it is paramount that you keep your cool and stay professional. And then to add the "I'm a big shot" dick waiving stuff as a threat, just makes this guy so unlikable.

Even if Dave wasn't acting in a way that you'd appreciate, that wouldn't even be close to the point. If you're representing a company, it doesn't matter how the customer behaves. You do your damn job and be a professional. Is the customer saying bad things about your momma and/or home state? Doesn't matter. Suck it up and do your job. It's what you're paid to do. In most cases, it's what you're contractually obligated to do.

Acting like customer and representative have no difference in responsibility is nonsense.

Edit: Haven't-slept-for-24-hours typos. :D

Sure that Dave guy wasn't exactly the most professional about all of this, but we should remember 2 things. First, he had given this company his money for a product that he wasn't getting and that there was no update on for two weeks. To him it was more or less like they just stole the money from him. Also, he isn't the PR manager here. He doesn't have to be professional. He is the customer, and if he isn't happy, he is allowed to make a scene about it. If your customer isn't happy, the company isn't doing its job correctly.

That is just my two cents. I am glad Mike sided with Dave on this, and it will be nice to see if all of this plays out with that Ocean rep getting whats coming to him.

RedEyesBlackGamer:
Oh boy, will that guy's boss be pissed when he finds out that they were booted out of PAX because he ran his mouth to the head of the event. Unless he runs the company, in which case he is a freaking moron. Gotta love Mike here.

The guy owns Ocean Marketting (yes, with two "t"s, according to their Twitter account), but the people that make the controller are a different company that hired this douchenozzle's company to work as PR.

While Dave wasn't exactly turning the other cheek through all of this, I think it's worth noting that he didn't use any inappropriate language until after he'd already started getting shat on by some PR guy who didn't want to admit mistakes. (See the e-mails starting from Dec. 26) That guy was a dick from e-mail #1, and got worse from there. Paul was the first person to call names, act immature, and start to make ridiculous grammatical mistakes (ironic considering he spends a lot of his time commenting on Dave's immaturity). That's the president of the company!

And now that I think of it, why is Paul so quick to list the names of all the influential people he's connected to when his company apparently consists of 1 person? That's the only logical conclusion I can think of when the president of a company is taking care of all of the individual customer e-mails.

He sounds like he is about 18 or something seriously...I hope Penny Arcade take them apart.
I can see that Dave got irate but the customer service/PR guy was acting really unprofessional.

I want to see his face when he checked Penny Arcade...and how fast his boss will fire his ass out the door rofl.

Edit: He is the boss? So much for your PR company you can't even handle your OWN PR hahahaha.

ms_sunlight:
That Dave guy was a total dickhead though. Did he have a legitimate complaint? Certainly he did. He was still incredibly rude in his complaint email, and given all the swearwords, posturing and abuse I'm not surprised that the OceanMarketing guy thought it was a sockpuppet "Mike Krahulik" responding to him.

Well, I wouldn't be very polite when someone took my money and wasn't prepared to tell me if what I paid for was ever going to exist. Moreover, to have the gall of charging the preorders MORE money than the release date buyers. That is fucking ludicrous and not something to be expected from a serious business. Also, I would not have waited a full 2 weeks to start flipping my shit.

This is the best thing to happen to the internet this week. That's really all I can add at this point.

The PR guy sounded extremely arrogant. Yes it is rather bad having to deal with irate customers. However, there was a reason he got frustrated, and customers are under no obligation to act professional.

Sure, dave wasn't being the most polite person in the world, but the person who was responding to him was being very vague. It doesn't matter if the correct information is somewhere else. That first email response should have been where the conversation ended.

Also... I found the "smear campaign" threat rather funny. I have a good feeling that it will only make ocean marketing look even worse.

I dunno really. While, yes, I do think he acted unprofessionally.

Can you imagine how pissed off the guy would be at this stage? This likely isn't just one random email he's received, at this stage, he's likely got an email from most of the people who were ordering the controllers.

Each one asking in a variety of anger as to when their order will be here, and it's his job to answer each one as delicately and responsibly as possible. All the while due to unforeseen situations, the whole stock isn't delivered by the date he set and the company is likely losing money.

So, basically, what's happening here, is a guy who has a complaint is pushing it slightly and in response the guy is snapping.

Unprofessional, yeah, but, it's kinda sad to think that this guy is likely to be out of a job due to this.

Seriously, it's almost as if this guy doesn't know what Public Relations or Complaints Department even means.

From what I've seen, this guy is probably already fired. In all PR, no matter what sector, the second you have something like this crop up on the internet with your name tarnished all over it, you're fired. Now his big mouth is hushed and I bet he'll have to sell that little Rice Rocket, or whatever you call it, to pay the bills. Idiot is Idiot.

Whenever anyone feels the need to proclaim how important or awesome they are with that level of attitude, they need to get checked by others so they can learn some humility. Now, I'm not saying this has to be done in a negative manner. Sometimes a friend can just step in and say "Dude, cool it" and it is over. But this guy? Geez.

Truly important people don't need to brag or show off. Compare a world leader to someone like Trump. World leaders don't go around saying things like "I'm the president, b****! Recognize!" or other things like that. Trump, on the other hand, says everything he does is amazing or great, but look at his record and you'll see how silly that is.

While Dave might have not taken the best actions in his response, Mr. Ocean Marketing is way more offensive. The bottom line is this: He is selling his product to the community, but he could give two s***s about the community. We're just a source of revenue for him and he feels that entitles him to be a jerk to us. Would you give your money to this guy after seeing this chain? No chance.

The Lunatic:
I dunno really. While, yes, I do think he acted unprofessionally.

Can you imagine how pissed off the guy would be at this stage? This likely isn't just one random email he's received, at this stage, he's likely got an email from most of the people who were ordering the controllers.

Each one asking in a variety of anger as to when their order will be here, and it's his job to answer each one as delicately and responsibly as possible. All the while due to unforeseen situations, the whole stock isn't delivered by the date he set and the company is likely losing money.

So, basically, what's happening here, is a guy who has a complaint is pushing it slightly and in response the guy is snapping.

Unprofessional, yeah, but, it's kinda sad to think that this guy is likely to be out of a job due to this.

He was pretty shit at his job. He could have just told the truth that there are serious complications and setting a release date is impossible, intead he went for the less proffesional approach of "LOLOLOLOLOL n00bz, your tears of rage fuel my buttownage! Good Luck, I'm Behind 7 Proxies. U MAD coz I got you told? U MAD?". I don't think someone who acts like that in front of a customer deserves his job, considering a lot of people could do it much better.

Revolutionaryloser:

He was pretty shit at his job. He could have just told the truth that there are serious complications and setting a release date is impossible, intead he went for the less proffesional approach of "LOLOLOLOLOL n00bz, your tears of rage fuel my buttownage! Good Luck, I'm Behind 7 Proxies. U MAD coz I got you told? U MAD?". I don't think someone who acts like that in front of a customer deserves his job, considering a lot of people could do it much better.

Yeah, he acted pretty unprofessionally, but, I imagine a lot of people would with stuff like that going on around this time of year.

Not that it's any excuse, but, just kinda sad to think about!

image

The controller is also currently being amazon-bombed, IGN have tweeted that the guy is unprofessional and they want nothing to do with him and lots of other lovely little additions to the drama.

MJpopcorn.gif

YeOldeMoose:
Sure that Dave guy wasn't exactly the most professional about all of this, but we should remember 2 things. First, he had given this company his money for a product that he wasn't getting and that there was no update on for two weeks. To him it was more or less like they just stole the money from him. Also, he isn't the PR manager here. He doesn't have to be professional. He is the customer, and if he isn't happy, he is allowed to make a scene about it. If your customer isn't happy, the company isn't doing its job correctly.

Indeed, The corrispondance would have been the normal disgrunteled consumer to simple employee, but once the PR guy started downgrading in language and manners, that changed everything. I had a short stint in retail, and one of the first things the manager told me was, "By the way, you probably dont want to wear a tie, as it will get irritating after a while..."

Than he said, " Also, make sure that no matter how much of an ass a customer is, you be curtious to them... and make sure to signal to one of the other employees to get mall security if they really get out of hand..." (the bold part is whats important.)

Doesnt matter how Dave acted, for as a Paid customer, he had everyright to be upset for the service he was getting.

The Lunatic:
I dunno really. While, yes, I do think he acted unprofessionally.

Can you imagine how pissed off the guy would be at this stage? This likely isn't just one random email he's received, at this stage, he's likely got an email from most of the people who were ordering the controllers.

Each one asking in a variety of anger as to when their order will be here, and it's his job to answer each one as delicately and responsibly as possible. All the while due to unforeseen situations, the whole stock isn't delivered by the date he set and the company is likely losing money.

So, basically, what's happening here, is a guy who has a complaint is pushing it slightly and in response the guy is snapping.

Unprofessional, yeah, but, it's kinda sad to think that this guy is likely to be out of a job due to this.

well if you are bad at your job which includes customer service and stress tolerance ...
it wasn't even in person or on the phone, where you could maybe possibly cut him a little slack, no, he typed out a very unprofessional email and pressed send.

The Lunatic:

Revolutionaryloser:

He was pretty shit at his job. He could have just told the truth that there are serious complications and setting a release date is impossible, intead he went for the less proffesional approach of "LOLOLOLOLOL n00bz, your tears of rage fuel my buttownage! Good Luck, I'm Behind 7 Proxies. U MAD coz I got you told? U MAD?". I don't think someone who acts like that in front of a customer deserves his job, considering a lot of people could do it much better.

Yeah, he acted pretty unprofessionally, but, I imagine a lot of people would with stuff like that going on around this time of year.

Not that it's any excuse, but, just kinda sad to think about!

It is sad to think about but see here is why (for me, of coarse) it didn't stick as truly "sad"

The guy is supposedly some big shot who has worked at this for a long time, if he can't at least be professional then he is obviously not fit for the job. Not to mention if he has all the experience he should understand what to expect from holiday shopping seasons.

OT: Guys a dick. When Mike laid it on him that he was the person who ran PAX I couldn't stop loling

EDIT: You know whats even worse? The guy isn't doing damage control at all. He needs to come to grips that he fucked up, and needs to start saying he is sorry.

The Amazon-bombs are pretty awesome.

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