Did you know?

We've added more customization tools to make your reading experience more personal. You can now adjust the background color, font and font size for this page and any other content page by hovering over the image below.Log in to have your settings saved for future visits.
 
 
News

Best Buy Charging $30 Extra for "Updated" Xbox 360

| 2 Oct 2009 18:20
image

Best Buy has apparently come up with an imaginative way to increase its profits on Xbox 360 sales: Busting the systems open, installing the latest system update and then charging 30 bucks extra for the "service."

A Consumerist reader named Bryan sent in a photo of the "updated" Xbox 360 for sale at his local Best Buy, where an employee named Kim had cracked open the unit, put it online and downloaded the latest system update - a process that involves little more than plugging it in, turning it on and pushing a button.

"They are taking brand new Xbox 360 Elites and opening them and updating the system software, and as you can see in the photo, charging people $29.99 for a service that is available for free!" he wrote. "Do they discount these units after they have opened them? Nope, full price for all. I don't know if Microsoft is aware that Best Buy is tampering with the seal and replacing [it] with a Best Buy branded 'Inspected By'."

As you can see from the photo, the "Best Buy Inspection Sticker" isn't exactly top-notch professionalism at work. In fact, if the situation was reversed and the customer had taken home a new 360 and then tried to return it in this condition, he'd probably be refused because he wrote all over the freakin' box.

No word on whether this is a nation-wide Best Buy thing or just something put together by one enterprising store, but I can say for certain that this is far from the only over-priced "service" Best Buy offers to customers who don't know any better. It's far from the worst place in the world to shop, sure, but take the lesson: If you are a buyer, you'd best beware.

RELATED CONTENT
JP SHERMAN | 8 Aug 2011 21:45
BEN "YAHTZEE" CROSHAW | 4 Jun 2008 15:23
SHAMUS YOUNG | 3 Sep 2010 21:00
BEN "YAHTZEE" CROSHAW | 19 Oct 2010 16:00
GRAHAM STARK | 18 Oct 2010 16:00
BEN "YAHTZEE" CROSHAW | 15 Aug 2007 17:00

Comments on