“The Great Game Guarantee” allows users to return any EA Origin game within 24 hours of first launching it.
EA have just launched “The Great Game Guarantee” initiative for its Origin digital distribution platform, which offers full refunds of any EA digital purchases for unsatisfied customers. From the F.A.Q: “The Great Game Guarantee allows you to return EA digital game downloads (PC/Mac) purchased on Origin for a full refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game’s release date if you pre-purchased/pre-ordered, whichever comes first.”
“We stand by our games. If you’re not completely satisfied with your digital download purchase from Origin, you can return it.”
While this is a pretty fantastic deal, there are, of course, some restrictions. First off, it seams only EA published titles are eligible for the refund – at the moment it won’t work with third-party titles that are available on Origin. DLC is also excluded, and if you buy games in a bundle, you can’t pick and chose certain games to return, you have to return the entire bundle.
Lastly, if you live in Japan, Taiwan, Hong Kong, Thailand, Korea, Germany, Russia, or Poland, EA wants you to sit tight, as the Great Game Guarantee will not be initially available in these regions.
This is some bizarre-o world stuff going down right here. First there was the Humble Origin Bundle, now this? Maybe EA is not literally Hitler after all. This actually puts Origin one step ahead of rival platform Steam, which only offers refunds in extreme circumstances.
Check out the full F.A.Q if you have any more questions.
Source: EA Games