Rumors that GameStop canceled Switch pre-orders that had been purchased are untrue, the retail giant said.

Over the last couple of days, some unsubstantiated rumors were circulating that GameStop and Target were canceling Nintendo Switch pre-orders. Those rumors were completely anecdotal, but it was concerning to think that perhaps a retailer had miscalculated its stock, or Nintendo had cut back on launch allotments. Luckily, it sounds like the reports were inaccurate.

In a statement to, a GameStop representative said, “GameStop has not, and is not, cancelling any Nintendo Switch pre-orders due to allocation issues. We are working very closely to confirm and validate any and all pre-orders of this innovative gaming system. Should any customer who pre-ordered a Nintendo Switch console from GameStop experience any issue with their order, we encourage them to contact our Guest Care team so we can help resolve the issue.”

While it was concerning to hear reports that pre-orders might be canceled, it’s good that GameStop responded quickly to quell any possible worries. Target has yet to issue any statement.

If you pre-ordered from GameStop and have questions or concerns about your order, you can contact the aforementioned Guest Care Team by clicking here.

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