Microsoft is compensating those who had issues with its cloud saving system.
Xbox Live's cloud features underwent a bit of a rough patch in the past few weeks, leading to reports of inaccessible game saves for many users. According to the company, the issue has been ironed out, and to help ease some of the pain of a tough month of gaming, a free one-month extension of Xbox Live Gold is being offered to those who were affected.
"We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding," notes Alex Garden, General Manager of Xbox Live. "It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone's game saves. Whether you couldn't access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we'll also be doing a thorough post mortem to help prevent this from happening again."
Microsoft's Larry Hyrb, aka Major Nelson, reports that users won't need to contact Microsoft or file any type of request in order to be compensated for the downtime. Apparently the company already has a full list of those whose saved games were briefly unavailable and will be distributing the free bonuses on its own.
Source: Major Nelson