Valve has debunked a report that Steam was offering No Man's Sky refunds regardless of play time.
A lot of disappointed fans are looking for No Man's Sky refunds, after the game reportedly failed to deliver on many of it's in-development promises. While Sony's refund policy has always been kind of murky, Steam's is very clear: Valve will automatically refund any game for any reason if "the request is made within fourteen days of purchase, and the title has been played for less than two hours." However, reports from reddit have been claiming that Valve has been making an exception on the "two hour" rule for No Man's Sky, and was offering refunds regardless of play time. Unfortunately, Valve has now issued an official statement, debunking this report, and confirming that there is no special treatment for No Man's Sky.
"The standard Steam refund policy applies to No Man's Sky," wrote Valve on the No Man's Sky Steam page. "There are no special exemptions available. Click here for more detail on the Steam refund policy."
As for the cases in which people were able to get refunds despite playing more than two hours - it is most likely because of their direct appeals to customer service, rather than the use of the automated refund system.
No Man's Sky has brought the two hour rule under some scrutiny. Obviously, a game as expansive and slow as NMS would require more time for players to realize it didn't deliver on the promises they expected, but, if they have already sunk 10, 15, or 20 hours into the game, is it still fair for them to receive a full refund?
Source: PC Gamer