People are having a hard time getting refunds for the PS4 version of No Man’s Sky.

No Man’s Sky, Hello Games’ ambitious universe-explorer released earlier this month to some fairly unfavorable reviews. Needless to say a lot of disgruntled fans have been asking for refunds, and Sony’s refund policy has fallen under scrutiny. Eurogamer reports that gamers asking for No Man’s Sky refunds are being fed ridiculous lines such as “you will never be able to play the game again.”

One such gamer, Blastiel, 35, from Manchester, told Eurogamer that when he spoke to PlayStation customer support rep called Noah regarding a refund, he was told that Sony would process the refund, but that he would never be able to play No Man’s Sky again.

“I was told I couldn’t re-buy it off the store digitally, and I couldn’t buy a physical copy because whatever system they employ in the background wouldn’t let me run it. They delete the license from your account, and that seems to put a block on it,” said Blastiel.

“I would happily re-buy the game at a later date if it improved, if the features promised were put in, if the crashing was fixed, because these things do get fixed over time,” he said, saying that he ended up not going through with the refund. “I didn’t really want to get my money back and then never be able to play it again. It just seems counter-productive.”

Roscoe, 31, from Shropshire, tells a similar story. Meanwhile, Paul, 34 from Leeds and Mark, from North Wales, were simply refused their refund requests from Sony all together.

Meanwhile, if you purchased the PC version of No Man’s Sky from Steam, you can get a 100% no-questions-asked refund within 14 days of purchasing the game, provided you have played the game for less than two hours.

Source: Eurogamer

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