Warner Bros. wants you to know they’re aware of the problem and working to fix it.

In case you haven’t heard, there have been some serious technical issues with Batman: Arkham Origins. How serious? Polygon dropped their review score from 7 to 4 over them. The bugs range from character upgrades that won’t unlock to glitches that force players to reset or make save data inaccessible.

In response to a massive outcry from upset players, publisher Warner Bros. Interactive Entertainment and developer WB Games released an apology yesterday on game’s blog:

“We know that some of you have experienced frustration when posting on these forums, thinking your posts get lost or ignored and that no one from the team reads them. We can promise you that your posts are being read. We hear your frustration, we understand it, and we are here to find solutions to your issues by gathering the info you provide us, and relaying it to the dev team.

…We sincerely apologize for any inconvenience caused and thank you all for your patience as we work to resolve the issues.”

Based on what they’ve done so far, the publisher claims they will release a patch next week that fixes solves the game’s most pressing issues. The post also lists the things the team is working to fix right away, including universal and platform-specific problems:

1) A bug that Batman can get stuck in “an endless loop” falling through the game world, killing play sessions.

2) A problem where players looking to return to their single-player saves may find that the option to continue has disappeared, essentially destroying their save and forcing them to start over.

3) An inconvenient “progression blocker” that prevents players from using the vent to get into Burnley Tower.

4) Data corruption that is causing frequent crashes and deleting save data on the Xbox 360 version of the game. Interestingly, it seems that taking the Xbox offline may apparently reduce the frequency of the crashes.

Meanwhile, at least one hiccup – a PC-only glitch preventing the “FreeFlow Focus” mode from unlocking – has already been fixed with a recent update.

WBiE says that they plan on having patches ready to fix these issues some time next week. Players must have their PC or console connected to the internet to receive the patch.

Source: WB Games

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