GameStop Responds to "GTA V Midnight Release Video" Controversy

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The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

EeviStev:
From the moment the manger said "You are so very welcome" and onward, that was her not doing her job properly. She should have kept her sarcastic comments to herself and gotten on with serving the waiting customers. Then this would have been just one unremarkable incident among an infinite number of dickhead customer incidents.

The customer shouldn't have been a gigantic dick.

If someones a gigantic prick to you in any place other than retail, you are perfectly able to tell them to fuck off in any number of ways. In retail if you tell a gigantic dick to fuck off, even if you do it in as polite a way as possible, you're treated like a scumbag.

Its absolutely bullshit.

I want you to sit at a counter and be berated by someone for 10 minutes (supposedly how long this prick ranted and raved for) because you had the audacity to follow protocol and ask for an ID because you don't want to be fired. Sit there and just take it, smile at them for the whole 10 minutes while every mother fucker around you just looks away and pretends that you are less than a human being and not worth the time to help. Then after you're done being berated, yelled at, called all manner of things (I've actually been spit at once, took every fiber of my being not to beat the shit out of the guy. When I said fuck this shit and walked away, I was called to the managers office and was forced to apologize to the guy that spit at me. I'd have quit that job if I didn't need the money as badly as I did), just try your best to politely say have a nice day.

If you can do that without reactin like an actual person would be allowed to react then you have the right to look down on her for that.

Personally I give her kudos for bein as calm as she was. It takes a lot, and I mean a lot of willpower to not react in these kinds of situations.

Hey, I applaud Gamestop for needing the guy's ID. That's a point in favor of the industry, that employees would rather get fired over an argument rather than give the guy what he wanted and abandon their policy. However, this is also a few negative points for humanity when we see that people are assholes. I'm going to go with blaming the customer, because of the age-old rule of 'he started it'. The manager may have crossed a line, but she didn't get there without his help, and honestly, if the same threat was issued to me, I would have taken it as a joke and left the store, feeling bad that I had finally made an enemy in this world.

Blunderboy:

infinity_turtles:
He was a prick but I have no sympathy for her. If you work in retail or hospitality you either put on a smile and act friendly or call security. Under no circumstances do you ever threaten to give out personal information. It's like anyone working a job they don't plan on turning into a career just flat-out refuses to be professional when things get tough. If you're getting paid to do a thing then do it right.

I get the impression you've never actually worked in retail? Especially at a high stress time like christmas or a midnight release.
Sometimes there's an arsehole who pushes you way beyond the 'grin and bear it' threshold.

I've worked at call centers, as a waiter, and retail. I've dealt with assholes plenty, and that's why I have no sympathy here. My annoyance at this sort of thing comes primarily from having to clean-up after other people who do shit like this, because if it's allowed slides the place loses business, they make less money, and then people have to be let go. If you're working retail you're getting paid to make your customers' experience as pleasant as possible so they'll come back on a regular basis. That's what the job is. If you're not just refusing to do the job, but are actually doing the opposite of your job? You should at best expect a dressing down if not getting fired.

If you can't do your job, get a different one. If you can't get a different job, which with the economy the way it is you very well might not, then do your damn best to do the job you have so you don't get your ass fired.

doesnt deserve to lose her job, but i'm on his side in the end (which is a shame, because he seemed like a tool) she is a representitive of a company i'm sure will hold a lot of personal information, threats like that arent funny.

I used to work at Gamestop and those midnight launches are terrible. Those people are nuts and all we'd ask is for some form of photo id. Its not that hard. It like when you ask for tobacco products at a store if your under 27 you need to show id.

GAunderrated:
The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

What law?

Tyranicus:
I used to work at Gamestop and those midnight launches are terrible. Those people are nuts and all we'd ask is for some form of photo id. Its not that hard. It like when you ask for tobacco products at a store if your under 27 you need to show id.

Games are not tobacco products, please don't compare them.

I also don't appreciate being carded for buying a game. I expect it when buying cigarettes or alcohol. Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

He didn't like being carded and gave her some lip. She sassed him back. That should've been the end of it.

Instead she needed to keep slinging shit after him as he was walking out, which means that he has to come back. And then some douche is filming everything?

No one looks good in this video...

That guy was a douche!

Having worked in retail, I think he got off lightly.

I was a manager of a much larger store and if customers gave me shit, I just gave it back to them with a polite smile and made their outing more work for them!

Just because he is paying money doesn't give him any right to be a rude prick to someone who was very politely doing her job.

Maybe she crossed the line by joking about handing out her details but i take it in the form it probably was a joke.

I hope that guy got car jacked on the way home..... Karma!

Also he's definitely a virgin!

Other than the one offhand comment which brought him back I would say she seemed to be handling the situation fairly well. She kept a fairly calm attitude from what I saw and tried to deflect his bad behavior rather than confronting him directly and escalating the situation. If she had just let him walk out the door without the smart#@$ comment it would have been a non-event. Unless she has a history of problem behavior I would say Gamestop should issue a disciplinary warning with a letter in her file. The guy should be ashamed for causing such a scene in the first place over an ID check he should have been expecting anyway.

Ukomba:
It's sad that employee will probably be fired over his tantrum. Hope that game is worth messing up someones life. :P

Not really. If someone threatened to give people my personal information, you can be sure that I'm reporting them to their company and failing her getting fired, the police for violations of the data protection act.
She messed up.

WeepingAngels:

GAunderrated:
The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

What law?

Tyranicus:
I used to work at Gamestop and those midnight launches are terrible. Those people are nuts and all we'd ask is for some form of photo id. Its not that hard. It like when you ask for tobacco products at a store if your under 27 you need to show id.

Games are not tobacco products, please don't compare them.

I also don't appreciate being carded for buying a game. I expect it when buying cigarettes or alcohol. Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Do you give the employee's shit for doing something they have no say in? It's not their call, and they could get fired if they don't.

The guy was being a complete douchenozzle. She should get a raise for handling it as well as she did.

So this is how the conversation should to go

Man "this is bullshit that I have to present ID"

Worker "I apologize for the inconvenience it's requirement we have to follow now"

Man "blah blah rant"

Worker " again I apologize is there anything else I can do for you?"

Man " Grumbly whine" *leaves*

It's that simple. All you have to do is defuse the situation, make it clears there's nothing to gained from arguing and
they leave. Everyone knows this. What makes me even more pissed is watching the video there was even a big line. There was no reason for her to be caustic. Even the other worker seemed like "wow Im staying the fuck out of this".

Yes, the customer was a complete dick, but I personally live life knowing everyone has bad days and there's nothing to be gained being an ass either as a customer or an employee. It's not worth the headache you cause yourself.

It's very possible that nothing will happen to her Gamestop just seems to have 0 care or professionalism with few except I get treated better at Tacobell than Gamestop. It's weird how often the employees there are either disgruntled or elitist jerks.

Mcoffey:

WeepingAngels:

GAunderrated:
The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

What law?

Tyranicus:
I used to work at Gamestop and those midnight launches are terrible. Those people are nuts and all we'd ask is for some form of photo id. Its not that hard. It like when you ask for tobacco products at a store if your under 27 you need to show id.

Games are not tobacco products, please don't compare them.

I also don't appreciate being carded for buying a game. I expect it when buying cigarettes or alcohol. Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Do you give the employee's shit for doing something they have no say in? It's not their call, and they could get fired if they don't.

The guy was being a complete douchenozzle. She should get a raise for handling it as well as she did.

Threatening to give out a persons personal information is "handling it well"?

Actually, yes I have objected to having to show ID to pick up a game I pre-ordered and paid for in full. I think my receipt should speak for itself. In the end I have to show ID but I want my complaint to be heard first. How would anyone know that some customers don't approve of being carded if no one says anything.

I'm on the lady's side. The guy makes a huge stink and inconveniences both the customers and employees, then gets mad when she doesn't seem genuinely friendly enough? Yeah, she shouldn't have made that joke, but having to deal with an uppity nerd during one of the biggest midnight launches in years is a pretty stressful situation.

I hope she gets a stern talking to, and that's it.

10 min is too long. If your asked to show ID when buying beer and you don't do it the clerk is going to kick out out. Same goes for the R rated movie. They're just less likely to ask with Beer, or Movies. He should have been kicked out, and security called if he refused to leave. My way the punk gets a nice beating if he keeps it up, and a ride in a cop car. The manager was far too nice, and she's paying for it.

WeepingAngels:

Mcoffey:

WeepingAngels:

What law?

Games are not tobacco products, please don't compare them.

I also don't appreciate being carded for buying a game. I expect it when buying cigarettes or alcohol. Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Do you give the employee's shit for doing something they have no say in? It's not their call, and they could get fired if they don't.

The guy was being a complete douchenozzle. She should get a raise for handling it as well as she did.

Threatening to give out a persons personal information is "handling it well"?

Actually, yes I have objected to having to show ID to pick up a game I pre-ordered and paid for in full. I think my receipt should speak for itself. In the end I have to show ID but I want my complaint to be heard first. How would anyone know that some customers don't approve of being carded if no one says anything.

I said "as well as she did". I'd have told the dude to fuck off.

You're saying it to the wrong people. The employees aren't going to tell the manager, and the manager isn't going to tell his boss. It's company policy and no one in your store is (usually) in a position to change it. And why does taking out your wallet to get your id bother you so terribly?

She made a mistake to say that but that guy was acting like such a douche. If she really did just want to see some photo ID that's fine - the game's an 18, so fair enough to ask that. Also if you pre-order a game for release isn't that part of the hoo-har, to show your ID.

But then I have a lot of sympathy after working in retail myself. Plus I highly doubt the manager or anyone really wanted to be there at midnight - the customers want to be home with their game, the employees want to be home doing what they do. It was a stressful situation that blew up.

Mcoffey:

WeepingAngels:

Mcoffey:

Do you give the employee's shit for doing something they have no say in? It's not their call, and they could get fired if they don't.

The guy was being a complete douchenozzle. She should get a raise for handling it as well as she did.

Threatening to give out a persons personal information is "handling it well"?

Actually, yes I have objected to having to show ID to pick up a game I pre-ordered and paid for in full. I think my receipt should speak for itself. In the end I have to show ID but I want my complaint to be heard first. How would anyone know that some customers don't approve of being carded if no one says anything.

I said "as well as she did". I'd have told the dude to fuck off.

You're saying it to the wrong people. The employees aren't going to tell the manager, and the manager isn't going to tell his boss. It's company policy and no one in your store is (usually) in a position to change it. And why does taking out your wallet to get your id bother you so terribly?

I don't like showing my ID to some stranger, simple as that. I think more people should be protective of who they show their ID to, it does contain some personal information.

Hard to say who's in the right here (if anyone) due to the vid not showing the whole incident.

Yet I have to admit I wish I could be as collected in these situations as that guy. I would've just kept walking and tried to wash down the sour taste with my shiny new game. Demanding her info wouldn't even occur to me until someone asked if I had. And even if it did occur to me, I'd probably let it be anyway. No way I'd go back in. Not with that pack of howler monkeys backing her all the way, just because you made them wait a whole ten minutes longer for their game.

WeepingAngels:

GAunderrated:
The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

What law?

Tyranicus:
I used to work at Gamestop and those midnight launches are terrible. Those people are nuts and all we'd ask is for some form of photo id. Its not that hard. It like when you ask for tobacco products at a store if your under 27 you need to show id.

Games are not tobacco products, please don't compare them.

I also don't appreciate being carded for buying a game. I expect it when buying cigarettes or alcohol. Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

I wouldn't mind being carded. They check the card with their eyes and then move on, it's not like your information is getting stored.

I'm sorry but what kind of fucking moron doesn't carry their ID on them at all times? I feel no sympathy for the guy who made a scene, because if he had just remembered his ID or had agreed to give the ID and not been such an uptight dickhole, he would not be permanently shamed on the internet now.

That employee may not have behaved in the best manner ever, but it does not merit being fired. A write up or being put on notice for sure, but not losing her job.

There's a lot of stupid shit we're forced to do in this country but... This, I don't understand why more people can't just go with the flow, because all I see is a bloated ego in that fucking loser. I've had to ask for ID to confirm birthdate in people younger than the dude in the video before and when they didn't have their ID, you know what they said?

'Aw, it's cool man, I understand, you don't want to lose your job over me not having my ID.'

The accusation of lonely, enraged and self righteous nerd rage has never been more perfectly embodied than in that man in this video. And now that he decided to make a scene at a somewhat big event where there was a risk of being caught on film, he probably won't be able to escape that stereotype ever again.

I want to hear his side of the story though, because I want his nerd rage to have been justified, but it'll never happen. Still would have been interesting to learn more.

bliebblob:
Hard to say who's in the right here (if anyone) due to the vid not showing the whole incident.

Yet I have to admit I wish I could be as collected in these situations as that guy. I would've just kept walking and tried to wash down the sour taste with my shiny new game. Demanding her info wouldn't even occur to me until someone asked if I had. And even if it did occur to me, I'd probably let it be anyway. No way I'd go back in. Not with that pack of howler monkeys backing her all the way, just because you made them wait a whole ten minutes longer for their game.

I don't think they had a problem with waiting so much as the reason why they were waiting, how the person who was making them wait was behaving and the domino affect it would have as a result.

I will agree though that the people there probably should have kept their mouths shut... I might have bitched and moaned a bit but I don't think I would have heckled the guy. He already embarrassed himself enough, I'd find the situation waaaaayyyyyy too uncomfortable to make ever more awkward.

WeepingAngels:

Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Yes and yes. I don't know where you are, but here in Illinois USA a store employee can lose their job for not carding you when you buy R rated movies or M rated games, not to mention IIRC there can be massive fines against the store if someone makes a fuss.
EDIT: Also why would it ever bother you? It takes like five seconds.

OT: The customer here was a massive twat and I'm glad I wasn't there. If one thing pisses me off enough to end up in a fight its people acting like shrieking whiny brats while I'm trying to shop.

WeepingAngels:

Mcoffey:

WeepingAngels:

Threatening to give out a persons personal information is "handling it well"?

Actually, yes I have objected to having to show ID to pick up a game I pre-ordered and paid for in full. I think my receipt should speak for itself. In the end I have to show ID but I want my complaint to be heard first. How would anyone know that some customers don't approve of being carded if no one says anything.

I said "as well as she did". I'd have told the dude to fuck off.

You're saying it to the wrong people. The employees aren't going to tell the manager, and the manager isn't going to tell his boss. It's company policy and no one in your store is (usually) in a position to change it. And why does taking out your wallet to get your id bother you so terribly?

I don't like showing my ID to some stranger, simple as that. I think more people should be protective of who they show their ID to, it does contain some personal information.

So that makes it okay to antagonize an employee who, again, has no say in store carding policy?

Anthony Wells:

Dragonbums:
He literally could of just shown his ID and get it over with.
A arguably 10 minute incident could of been reduced to 5 seconds.

The length people will go to to cause a ruckus is ridiculous.

On the off hand though, she didn't have to say that specifically. But still. All could've been avoided with a quick check of an ID.

Now i firmly agree with this. It is not hard to pull out your ID and show it to someone... HOWEVER the moment she made that threat, joking or not, she had crossed the line. I have no sympathy towards the customer, there is no reason to get upset over something so trivial, but she should not have said a single thing. If she gets fired for it, I'm in complete support of that decision.

You can't place all the blame on the customer, he may have started a scene, but he WAS leaving, but she had ot make a comment, honestly, shes to blame for that part.

Agreed, I'd be interested in weather she could be charged for this. Joke or not threatening to release private info is serious.

major_chaos:

WeepingAngels:

Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Yes and yes. I don't know where you are, but here in Illinois USA a store employee can lose their job for not carding you when you buy R rated movies or M rated games, not to mention IIRC there can be massive fines against the store if someone makes a fuss.
EDIT: Also why would it ever bother you? It takes like five seconds.

OT: The customer here was a massive twat and I'm glad I wasn't there. If one thing pisses me off enough to end up in a fight its people acting like shrieking whiny brats while I'm trying to shop.

It's pretty obvious that most people here are all ready to pull their ID out for any teenager that asks for it so I don't think my opinion is welcome here.

WeepingAngels:

major_chaos:

WeepingAngels:

Do you get carded when you buy an R Rated Blu-Ray? Do you think you should be?

Yes and yes. I don't know where you are, but here in Illinois USA a store employee can lose their job for not carding you when you buy R rated movies or M rated games, not to mention IIRC there can be massive fines against the store if someone makes a fuss.
EDIT: Also why would it ever bother you? It takes like five seconds.

OT: The customer here was a massive twat and I'm glad I wasn't there. If one thing pisses me off enough to end up in a fight its people acting like shrieking whiny brats while I'm trying to shop.

It's pretty obvious that most people here are all ready to pull their ID out for any teenager that asks for it so I don't think my opinion is welcome here.

In Australia they can ask for your ID if they think your under age and I agree with it. I saw a few kids at the midnight launch trying to get a copy. If they want it they need their parents or legal guardian to buy a copy.

Ughhh. I hate watching stuff like that. I don't care who was at fault... if one them just gritted their teeth and ignored it, that stupid scene would have been avoided.

rasputin0009:
Miscommunication!

I'd say both are in the "wrong". She was a bitch when she mocked him as he left, and he was a jackass before that. Coming back to defend himself was the right thing to do. Don't let people step on you.

But her stepping on him came from not letting him step on her and then he stepped on her back. When does the stepping end?

RicoADF:

WeepingAngels:

major_chaos:

Yes and yes. I don't know where you are, but here in Illinois USA a store employee can lose their job for not carding you when you buy R rated movies or M rated games, not to mention IIRC there can be massive fines against the store if someone makes a fuss.
EDIT: Also why would it ever bother you? It takes like five seconds.

OT: The customer here was a massive twat and I'm glad I wasn't there. If one thing pisses me off enough to end up in a fight its people acting like shrieking whiny brats while I'm trying to shop.

It's pretty obvious that most people here are all ready to pull their ID out for any teenager that asks for it so I don't think my opinion is welcome here.

In Australia they can ask for your ID if they think your under age and I agree with it. I saw a few kids at the midnight launch trying to get a copy. If they want it they need their parents or legal guardian to buy a copy.

This didn't happen in Australia.

piscian:
So this is how the conversation should to go

Man "this is bullshit that I have to present ID"

Worker "I apologize for the inconvenience it's requirement we have to follow now"

Man "blah blah rant"

Worker " again I apologize is there anything else I can do for you?"

Man " Grumbly whine" *leaves*

You worked many retail jobs? I've done exactly as you described and security and the police had to be called to get rid of the person.

RicoADF:

Anthony Wells:

Dragonbums:
He literally could of just shown his ID and get it over with.
A arguably 10 minute incident could of been reduced to 5 seconds.

The length people will go to to cause a ruckus is ridiculous.

On the off hand though, she didn't have to say that specifically. But still. All could've been avoided with a quick check of an ID.

Now i firmly agree with this. It is not hard to pull out your ID and show it to someone... HOWEVER the moment she made that threat, joking or not, she had crossed the line. I have no sympathy towards the customer, there is no reason to get upset over something so trivial, but she should not have said a single thing. If she gets fired for it, I'm in complete support of that decision.

You can't place all the blame on the customer, he may have started a scene, but he WAS leaving, but she had ot make a comment, honestly, shes to blame for that part.

Agreed, I'd be interested in weather she could be charged for this. Joke or not threatening to release private info is serious.

Yes, if he or another made an issue of it, she could be. I wrote this earlier in the thread, but nobody seems to have paid it any mind. According to the US Information Privacy laws: "Information collected about an individual cannot be disclosed to other organizations or individuals unless authorized by law or by consent of the individual." This includes mailing addresses, phone numbers, and email addresses.

Whether she was joking or serious, she did indeed break the law and could look at some penalties for doing such.

WeepingAngels:

RicoADF:

WeepingAngels:

It's pretty obvious that most people here are all ready to pull their ID out for any teenager that asks for it so I don't think my opinion is welcome here.

In Australia they can ask for your ID if they think your under age and I agree with it. I saw a few kids at the midnight launch trying to get a copy. If they want it they need their parents or legal guardian to buy a copy.

This didn't happen in Australia.

Wasn't that entire free speech debate about videogames in the US heavily hinged on the fact that retailers can and have been doing a good enough job regulating mature games without the need for legislation? You know how they do that? Checking ID.

Ukomba:
It's sad that employee will probably be fired over his tantrum. Hope that game is worth messing up someones life. :P

1. If you really think it's wrong for her to lose her job, you should be mad at her employer for choosing to fire her.

2. That was the calmest "tantrum" I've ever seen. Most days on the job I deal with people way worse, and I do my best to remain courteous even if they're yelling at me, because that's how you act when dealing with customers. You don't treat them like shit, ridicule them behind their back, and threaten to give out their information to random strangers. If I did that I'd expect to be fired.

3. He acted as he did because she threatened to give out personal information to random people without his permission, not because of the game, or his issue with identification.

4. While I don't know her story, I somehow doubt losing a job at Gamestop constitutes having her whole life ruined. You'd have to be in a pretty sad state for that to be the case.

Dragonbums:

Anthony Wells:

Dragonbums:
He literally could of just shown his ID and get it over with.
A arguably 10 minute incident could of been reduced to 5 seconds.

The length people will go to to cause a ruckus is ridiculous.

On the off hand though, she didn't have to say that specifically. But still. All could've been avoided with a quick check of an ID.

Now i firmly agree with this. It is not hard to pull out your ID and show it to someone... HOWEVER the moment she made that threat, joking or not, she had crossed the line. I have no sympathy towards the customer, there is no reason to get upset over something so trivial, but she should not have said a single thing. If she gets fired for it, I'm in complete support of that decision.

You can't place all the blame on the customer, he may have started a scene, but he WAS leaving, but she had ot make a comment, honestly, shes to blame for that part.

True.
I do wish however, the Facebook and to extension the Escapist posted the full uncut version. You can tell it was cropped for a short attention span audience.
Notice how many of the other customers were throwing insults his way.
It's clear that the was causing a lot big of a ruckus than the video lets on.

At the end of the day, I don't want her fired at all. This supposedly went on for a full 10 minutes. At that point, I would've called security and he could be led out the door. However this is Gamestop. Security doesn't exist there.

Do you have a link to the whole video? I tried searching and all I got was the edited version. I don't know who originally posted the video and what the purpose behind the editing was. It does show the manager in a bad light, because her job as a manager is to defuse a situation, not escalate it. From what I can see she didn't do her job, so there should be some consequence for that. What that should be I can't say, but firing isn't out of the question, what happens should take into account past performance. What's her history with the company? It obvious that she let the crowd's comments encourage her to be a bit flippant, which is understandable but again isn't professional or proper behaviour for a manager.

Don't think I don't sympathize with her, I do. I've worked in retail most of my life. I currently have a job in the produce department in a supermarket, and I've had customers freak on me for the most stupid and silliest reasons. I had a women come in and freak because the type of bag she liked was 6 feet from the produce she wanted. When I explained that it was designed by people at head office, and we couldn't just change it because of a customer so she needed to put a comment card in, she refused and started talking about a "male conspiracy". I had another women spend a entire conversation yelling at me about the fact that our peaches weren't local. I mentioned that we would have local, they were just late this year and she stormed off. Other customers were commenting about how it wasn't my fault and she over heard came back and apologized, but was still yelling as she did it. Or a guy freaked because we didn't have "buttermilk" squash. When he first calmly asked I explained that I had never heard of that type of squash and it might be butternut he was looking for but we were out. I explained this a couple of times and thought he understood so I went back to what I was doing. 30 seconds later he's in my face yelling about how I'm lousy at service because I won't help him find his "buttermilk" squash.
I've got a ton more, but as you can see I more than understand what she was dealing with.

There are a lot of people who see anyone in retail as either a lesser being or a roadblock to their getting what they think they deserve as a customer. But this case has one additional fact that changes things, she's a manager. She sets the tone for the entire staff. While she did her best keeping her cool with a very difficult customer and I commend her for that, she let the crowd dictate her behaviour and paid for it. And that's not proper behaviour for a manager. If she'd been a clerk she might have more wiggle room. But she isn't and will have to face whatever happens because of it. It's sad really that ahole customers have that much power, but that's the way it is and the world we live in.

WeepingAngels:

GAunderrated:
The customer was a perfect example of an angry and lonely nerd who is inconvenienced for 2 seconds because they needed to follow the law and he felt that justified his shit attitude.

The Manager made the mistake of the "threat" or just a bad comment. Many years of retail suggest that you say those types of things after the customer has left. Hell if she would have waited 5 more seconds I bet she could of had a nice laugh with all those in line, taken her shots at him, and pressed on without issue.

She will probably get written up at the very least or possibly fired depending on how deep the shitstorm goes. At the same time that person is revealed online (name or not) as being an angry prick to people doing their jobs.

Both sides are reaping what they sow. My point is where is the controversy? Usually controversy implies an issue that is unresolved.

What law?

Well since you did nothing but just ask a simple question here is a simple answer. I should have replaced law with policy. The employees were following policy since they could lose their job if they don't.

http://www.destructoid.com/gamestop-sell-an-m-rated-game-to-a-minor-enjoy-unemployment-29690.phtml

However, seeing as how hostile you were to other posters I would venture a guess that you have no retail experience and that is why you cannot empathize with the manager of that video.

Also your little tirade about why you should not be inconvenienced to take 10 seconds and show your ID is probably the best example of the phrase "first world problems".

Normally that saying is washed out and not used properly but you actually embody the real meaning of that phrase. Someone who is living such a comfortable life that they start to make big deals out of any little small inconvenience.

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